CHEVY CHASE REMODELING

I called to set the appt let them know i bought the deal they said they did not get information. I gave her the dates she said the days i selected for service were not for service but for estimate. I asked what days they had open. She said they were booked 3 to 4 weeks out. I asked to book the next open day she told me she had the 14th. I said that is fine. No body showed up. Very unprofessional. very rude

It went well and I love the results. Great job!

This was a great experience from beginning to end. Within 24 hours of my purchasing the bathroom remodel deal on Angie's list, Jennifer DePollar from Chevy Chase Remodeling contacted me to set up our initial consultation appointment with Steven DePollar. Steven came out and completed measurements on my bathroom and went over everything with me in great detail. That very evening he emailed me my bathroom's specific measurments and a list of things for me to pick out to go into our new bathroom. I went online and picked out everything I wanted- which took me a week or so. Along the way I had some questions and both Jennifer and Steve were always available to answer them right away. They even proactively checked in with me to see if I needed help picking out any of the items on the list. Once I submitted my list, they contacted me to let me know that they would be calling me to schedule the project itself once everything was ordered. Shortly thereafter, they called to get me scheduled just as they said they would. During the project itself, everything went great! The work crew was on time every morning and worked hard each day- they cleaned up any debris left behind at the end of each day, so my home was always nice and clean after they left. They did an amazing job and answered every question I had along the way. They were even willing to install a new faucet on my kitchen sink and a new toilet in my basement bathroom, which was not the one being renovated. They also went above and beyond to install my bathtub, as I picked out a special jacuzzi tub instead of a standard one. During the very last day of the project, I was reading up on the jacuzzi tub and realized that the heating unit for the air jets was sold separately. I really wanted that unit and did not realize it was not built into the tub until literally the last day of the project. I called Steven that same day in a panic about it, thinking that it would take another few days to get that ordered and installed, because not only was it last minute, but it happened to be a Saturday. Imagine my surprise when I got home from work that afternoon to discover that they had made a special trip to the store that very day to buy the heating unit and had already installed it! I was so happy. They even bought me a new shower curtain rod while at the store, something I had forgotten to get on my own. As for the bathroom itself? The end product is beautiful. I could not be happier. It is now everyone's favorite room in the whole house!! It is just gorgeous. Even my dog loves it!! We are really enjoying it. I would recommend Chevy Chase Remodeling 110% and will definitely use them again for any future home improvement projects we may have. Update: This job was completed mid August. Today is October 1st. Thursday night (September 29) we noticed a leak from the pipes in the basement ceiling that occurred when we drained the bathtub. I called Chevy Chase Remodeling, and even though it was almost 9pm, Jennifer answered the phone! I was so glad she was there. She assured me that Steven would contact me the next morning regarding the leak. I took a short video clip and emailed it to them. Steven did call me back Friday morning (yesterday) and told me he would indeed send a plumber out as soon as he could, with it being the weekend it is hard to find someone on short notice, but he did! As I sit here typing this, the plumber Steven sent to me is here fixing the leak. Here's the amazing thing... this leak is occurring on a pipe that Steven and his crew did not work on or install during the bathroom renovation... yet he was still willing to help me and found me a plumber to fix it right away!! How's that for AMAZING customer service?? It wasn't even a leak associated with the job that they did, yet Steven & Jennifer still went out of their way to help me. It turns out that the leak was a blessing in disguise as the plumber discovered a stress crack in the main sewage line inside of my house! Yikes!!! Had that burst, it would've been a nightmare!! So not only is he fixing the leak, he's replacing that portion of my sewage pipe as well. That little leak just prevented us from having a huge problem down the road! A big thank you to Steven and Jennifer DePollar!!! And to your crew!! You guys are amazing, and have restored my faith in customer service. I couldn't be happier. Every time I had a question, I was able to reach out and get in contact with either Steven or Jennifer right away, and they always took care of my concerns. Thanks again, Chevy Chase Remodeling! I am one happy customer!! Please see my photos included of my new bathroom.

Excellent job. The workers were very careful to space the tiles properly and keep things level. They didn't rush. The result is a gorgeous kitchen backsplash that looks perfectly level from all angles. We couldn't be happier and would rehire Chevy Chase Remodeling without hesitation. My wife and I are very picky, we've had poor construction before, but they truly did an outstanding job and were neat and professional too. Very, very happy.

Chevy Chase Remodeling did an exceptional job replacing our roof, gutters and dry wall repair. Steven, the owner of the company, took the time to explain the whole roof replacement process. After meeting with many roofing companies we decided to go with CCR because of their honesty and integrity. I was really impressed with the crew that installed our roof. They were here for 5 days working 10 hour shifts. I would highly recommend CCR for future home improvement projects.

Our job started on July 27, 2015 with your drywall team removing drywall and per you email installed Sheetrock brand Mold Tuff. Drywall. The model numbers on the drywall are USG ICC- ESR-3365, a ?? lightweight ceiling installation drywall and ICC- 3365 which is not a Mold Tuff product. The drywall was installed and Sheetrock brand Easysand drywall mud a plaster of paris product which dries in minutes was applied and sanded. This was also applied to the taped wall area to be tiled. As part of the tear out your drywall crew removed the vinyl floor but left the paper backing and glue. They sanded lightly before using an unknown patching compound over the residue on the concrete. The same day they applied Rapid Set concrete leveler per your email. This was late in the afternoon. The next morning July 29, the tile installers arrived and began installing ceramic tile using Versabond Thinset morter. After finishing the tile installation, Freddie the head tile installer placed a heat lamp on the floor for approximately 45 minutes. Per Versabond Technical Installation Instructions: floor must dry for 24 hours before applying grout. Mapei Keracolor Unsanded Polymer Modified grout Technical Instructions also state: thinset must be thoroughly dry before grouting. Grout was applied after the heat lamp. Not after 24 hours of drying time. Steve DePollar called back on 1/30/2016 and refused to come out. He suggested I contact Home Depot and the manufacturers of the products myself. I could also contact his lawyer or have my lawyer contact his lawyer. He also suggested I contact an Industrial Hygienist. He said he has been out four times. He came out once to see the bathroom for an estimate on July 15th at 2PM. The second visit was to start the job on July 27th. The third visit on August 6 was to clean up the concrete poured on the corner of the house brick , gutter and powdered joint compound in the yard and remove floor smears. The fourth visit July 17 was to collect the payment for the tile and drywall installation and clean grout smears left on the vanity doors after the cracked tile repair. Every contractor comes out to see the job in order to complete an estimate, start the job and pick up the payment. Essentially he came out ONCE to clean up the mess his crew left. The smeared grout residue came up when we had the room wall primed. The primer would not stick to the smeared silicone caulk the crew hurriedly applied. This required a SECOND visit October 12th. This is hardly what I would expect from a highly rated company on Angies List. Your December issue of Angies List Monthly states your goal is to protect our members. We have health issues here as well as a toxic powder room. Please email and call to help address these issues.

This was our first major remodeling project so we didn't really know what to expect from a contractor. We relied on the reviews and were nervous going into this project. As it turned out, we are so glad that we selected Chevy Chase Remodeling for our project. Steve - the owner was very professional and knowledgeable. He offered some great suggestions and ideas that saved us money and yielded stunning results. Steve is very responsive and easy to work with throughout the entire project. When we saw there were some some small issues that need to be fixed, he responded promptly. We now have a beautiful kitchen, master bathroom and new flooring - all thanks to Steve and his team! We would definitely use them again for future project.

Overall the job went well. I contacted the company and was able to make an appointment for the estimator to come out. He arrived within the designated window and I was able to get the job scheduled for that Saturday. Overall the workers did a good job. The arrived a few minutes early and completed the job the same day.

Steven was incredibly courteous and showed tremendous integrity throughout the project. He literally was correcting another man's mistakes, and did so without complaint. Because our first contractor left us in a lurch, we had to renew our permits with the county multiple times, and as a result, our inspectors were (understandably!) tough at each inspection. Several items had to be corrected that weren't originally accounted for, and Steven never once came back and tried to make those repairs our responsibility. It has been about 14 months since the addition was completed, and when we had a problem with the newly-installed HVAC this week, we called Chevy Chase Remodeling. After only a few quick phone calls, we were set up with someone to come out and fix the problem this evening, after hours. After all the bad experiences with contractors we have had, we were almost surprised to find someone who stands by his word, but we truly have.

I was interested in getting consultation on kitchen design options for a planned renovation of my kitchen. I wanted to learn what options in regards to the layout and design were possible so I could have those in mind as I budget for my kitchen renovation down the line. Before purchasing the deal I called Chevy Chase Remodeling to make sure that the Angie's List Deal would be able to address my need to have design options outlined once they came out to assess and measure the space. I was assured this was part of the deal. I requested the consultation to be with Steve, the owner, and scheduling was easy: they provided me appointment options to accommodate my schedule. Steve was prompt, and professional. His discussion about the kitchen design evidenced he is highly knowledgeable. Two options were discussed: breaking down one wall to create an island that would be visible as one enters the front door, or breaking down more walls and relocating the powder room to entirely reconfigure the first floor. The former layout I declined given I do not like the idea of seeing the kitchen as one walks in the front door, and the latter was too expensive for me at this time. Steve said his design person would work on an alternate design option. Upon leaving I double-checked I'd be able to go back and forth with the person doing the drawings/planning to explore options in regards to the design, and was told this would be possible. When I received the 3-d drawings the design provided is basically the same as what I currently have. In several phone calls with the office about my concern in regards to the design service - that the end result was a drawing of my existing layout - I enquired as to the Deal and the promise of discussing design options I was told they no longer had the measurements. I spoke with Steve and he was understanding of my concern and suggested I send him measurements I had made myself. I chose not to do so as I was sure my measurements would not be accurate enough for rendering an alternate design nor to finesse more modest reconfigurations of the kitchen design if that was all that was possible. He was forthcoming in refunding me the $99 for the design fee.

In one word, AWESOME! My wife and I are extremely happy that we chose Chevy Chase Remodeling. I had other contractors to bid for the job but Steven DePollar, Chevy Chase Remodeling guaranteed that I would be very happy with the results and no others would say.those words. My family is saying what an amazing job and I should have the house appraised because my value just tripled. The contractor crew led by Mr. Salvador was nothing short of outstanding he was not satisfied with just good enough everything had to be perfect and for me that is what I was paying for perfection. From the first time that I contacted Mr. DePollar from Angies list he has been in good communication with me and made excellent recommended suggestions towards updating this Old house. I am so happy we listened to his expertise because we realized this is what he does for a living. I have another project coming up and Chevy Chase Remodeling will definitely be my contractor. I would strongly recommend Chevy Chase Remodeling to anyone looking for an excellent contractor.

It went horribly. The provider mistakenly sent their estimator on the wrong day. Here is his email to me: CHEVY CHASE REMODELING 4 hours ago Good morning, we set and confirmed appt. for this morning at 10:00 am and I drove here from Rockville, Md. To meet with you. I wish you had more respect for my time. Complete waste of time and money driving to your home. Steve I responded: 2 hours ago Good Morning, Our appointment is for tomorrow, Friday, April 1 at 10 am. I have it on my calendar. I would not have made an appointment for any other weekday because I WORK in D.C. Don't you feel foolish now, acting all rude and accusatory! Shame on you. Good luck to you. What type of business responds this way to customers? Answer: one that will not be in business very long.

This was a very stressful time for us: new home, major snow storm, massive leaking. CCR was a godsend. CCR provided a very fast, very thorough estimate: by far the most detailed and best of the three we received. We had trouble finding a contractor who would do all the various pieces of this job. We felt lucky to find a company that did both patio floors and roofing and structural work and drywall/painting. Steven and Jenny were excellent about keeping in touch with us throughout the process, both with respect to timing of work and pricing. We had no idea what we would find once we opened up the drywall, and they were great about showing us and explaining to us best next steps and alternative solutions. We probably had four different crews at our house at various times: carpentry; roofing/patio; painting and drywall; and flooring. All of the crews were very professional: we had a pretty big project but they kept it very contained so that it did not interfere with day to day life or the rest of the house. They were very tidy with respect to the work space and any exterior debris. Also, when Steven said the crews were coming, they showed up on time every time. We have been thrilled with the quality of the work. Our new patio floor is lovely and matches our house perfectly. Steven spent a lot of time researching the best material for us to use as both a patio floor as well as the roof to our family room. We could have retiled but he helped us find a less expensive but just as effective alternative. We are very happy with the stucco-style result and our family room is nice and dry. Our family room is also unusual in that it is essentially a half circle with lots of curved surfaces. The drywall repair and painting looks amazing--as though there never was a leak. Because our formal living room was also affected by the leaky patio, it now has a beautiful new custom sliding door (Steven helped us find a good quality but not too expensive custom door) and gorgeous refinished floors--they are as smooth and shiny as a piano top. Every aspect of the project came out beautifully! We have a number of other projects we will want to tackle in the next couple of years. We would be very very happy to work with Chevy Chase Remodeling again in the future.

I would recommend them and would never work with them. First I paid the 99, my appointment was at 10:00 then he called me at 10:00 saying that one of his surveyors was supposed to come between 8:00 and 10:00 and didn't show up so he couldn't make it. So I asked him why he had double booked me at 10:00 when he knew that county surveyors do whatever they want whenever they want, then he talked about traffic. He eventually came, looked at my bathroom and after that he's like, I'll finish your design and give you an estimate. I waited a little bit and got an estimate. The design he gave me was a square drawing with a toilet, a tub and a sink and then he proceeded to tell me that in the estimate its going to be $25,000 for labor only. So basically he gave me like a 40,000 estimate for the bathroom. I've been in the industry for 15 years and that was the most absurd dealing I had ever had.

Very professional and responsive. Job well done

We have recently purchased a foreclosed home. The house needs some updates- it's totally stuck in 1985. We aren't planning to do our kitchen remodel until later this year, as we have some other things that we have to tackle first, but we had some questions about layout that impacted other decisions that we need to make now, such as flooring choices. Chevy Chase came out and listened to what we needed and made suggestions based on the space we had available. We loved their design and will definitely contact them when we are ready to move forward implementing our new kitchen layout. Money well spent!

Chase Remodeling will give you the best quality at the best price in the greater Washington, D.C. area. In Steven Depollar, the owner, you have an ally who will work with you to put your dreams into reality. Of all the contractors we interviewed, Steven had the best ideas for a spacious, attractive, and functional kitchen, adding lots of cupboard space without giving a cramped feeling. Through no fault of Chevy Chase Remodeling, our project expanded from an initial remodeling of the kitchen and master bathroom to a complete remodeling of the entire house including rewiring the house, putting in new plumbing, and considerable structural repairs including raising the roof by four inches. This is a long way of saying that Chevy Chase Remodeling has limitless capacity. Steve has a component crew of craftsmen who are justifiably proud of their work. Some of the best workmanship is hidden from view in the framing or new beam system to provide structural support. Throughout the project Steven was attentive to our needs, worked with us closely, allowed us to choose fixtures, tiles, appliances, we wanted and told us he would make it work. He turned a 100-year old house into a modern and functional home that we love to show off. Finally, Steve is as trustworthy a professional as one can find, always giving a fair price and continuing to provide support long after the last payment was made. The quality of the final product is beyond belief. We are delighted with the finished product and recommend him highly.s.

They were great. A team of professionals. My only issue with them was as an environmentalist, I did not feel that they were recycling or donating my old bathroom that they removed. I asked if they would donated to the Community Forklift of Habitat of Humanity Reuse, and they were open to leaving it out for pick-up, but would not do the delivery themselves, which was fine. I was more concerned they seemed to never heard of these organizations, showing that they had not every thought to recycle or reuse. This probably not unique to them, but many people in construction, do not think what their business is doing to our Mother Earth. Otherwise no complaints. A beautiful bathroom, that works great!!

I looked for a contractor for over a year before meeting Steve at Chevy Chase Remodeling. I was almost ready to give up after 5 higher bids from larger companies and what felt like an impersonal, assembly line exchange. I immediately felt a connection with Steve when he came to look at our house. He actually looked at the space, asked me what I wanted and had some very creative ideas. He told me honestly why some of my ideas wouldn't work and why, when it was clear the other companies would have just slapped in whatever I asked for and gone on their way, with little concern for how the job actually turned out or whether we would be happy with it in the long run. Steve's bid was reasonable and he seemed to really care about the job. These traits were consistent throughout. The team was punctual and courteous. Every day they papered the entire area before starting work and took it down and swept in the evening. There was very little dust and debris given the extent of the job. I felt entirely at ease leaving them in the house all day while my husband and I were at work. Whenever I had questions or ideas I would text or call Steve and he would provide prompt feedback. Steve is calm, flexible, and very easy to work with. Most importantly, he is fair and is not trying to gouge the customer. He definitely puts the customer first. I am a stickler for little things and the job is perfect. It looks fabulous. I have zero complaints. I would use Steve and his team again in a heartbeat.

A+. If I could provide a better grade I would. On time; efficient; clear communicators before, during, and after the job; excellent work quality and results for both exterior and interior jobs. Very, very pleased with their work and the overall experience!

We have an old home (1925) that has been neglected for many decades, and we are slowly working on renovations. Chevy Chase Remodeling completely renovated our only upstairs bathroom, and it went extremely smoothly. The crew arrived early every day and worked long days to get it done quickly, which we really appreciated as we were staying in the basement, where the only other bathroom is, during the work. They communicated with me about how things, such as tile, would be place both before and during the work. Every time we've had work done in the past, the contractor finds some big problems because of the age of the house, but this project was flawless, I think because of the skill of the crew and the great supervision and communication skills of Steve, the owner. Also, Steve had great suggestions, such as a tube sky light, and moving the vanity, which really added to the look of the bathroom. I would highly recommend them for bathroom remodeling, and plan to use them again when we do any further work on the house.

They started the job when they said they would. They finished on time. They cleaned up daily. The quality of their workers is top notch. Steve was responsive to every question and came to job site when needed. It is not easy to have your house disrupted but they made it as easy as possible.

We used Steve and his crew for updating a house that we bought in Bethesda. Steve knew we were one a tight time frame and needed to move in as soon as possible so he made sure his crew never missed a day. The painters, in particular, were extremely responsive and labored every day for two straight weeks including Saturdays and Sundays. At the end of it all, our project was finished one week ahead of schedule which is very rare. We are happy with the finished product and get compliments from people on how nice the house looks. Steve was available to answer questions and was good about responding to my messages/texts at night and on weekends. He also recommended a pool cleaner and a landscaper (two services his company does not provide) and both turned out to be excellent references and were hired by us. Special shout out to Steve's wife who was kind enough to come by the house to pick up and mail two large, heavy boxes containing bathroom sinks that we decided not to use and had to be returned to the seller.

II pre-measured the room in which I wanted the work done and found that it was under 200 square feet -- I had purchased an Angie's List Deal which was a fixed price for 200 square feet. When the team arrived I mentioned this and asked if they could do part of another room to make full use of my Deal, but they could not. I remained present in the house throughout the work so that if there were any problem, I could respond immediately. The team did ask me questions occasionally and maintained good communication until the end -- when suddenly they declared that the room exceeded 200 square feet and presented me with a bill. I was shocked and pushed back: the Deal was clear, I had clearly told them that I had measured the room and found it under the limit, they had had every opportunity to tell me if they believed that there was a discrepancy. In the end, they dropped the matter, but I was left with feeling that although I appreciated the quality of their work, I wouldn't feel comfortable hiring them again.

The Chevy Chase Remodeling team is phenomenal. I needed a lot done on a newly purchased home in a very short period of time and they delivered. From the initial scheduling to the last walk through Steve was attentive and quick to follow up on any questions or issues. We originally planned to refinish all the wood floors under old carpet, but discovered that one room had to be completely redone, down to the sub-floor. The team was quick to walk me through my options and kept the project on schedule despite the issue. The bathrooms are beautiful! They did such a great job and their attention to detail did not go unnoticed! Bottom line, Steve and his team stayed on budget and finished ahead of schedule! I couldn?t be happier with the level and quality of service delivered. Steve will be my first call when it?s time for our next project!