CUMMINS APPLIANCE CO

“On January 18, 2021, my girlfriend paid Cummins Appliance of Pikesville $2,139.64 for a new washer and dryer. That payment was also for the removal of the old washer and dryer in her home. Cummins delivered the new washer and dryer on January 26, 2021, but refused to remove the old washer and dryer, saying that it would not fit through the door. (Funny, the old washer and dryer were delivered through that very same door). Even though, Cummins did not fulfill the terms of the contract, Cummins kept the full payment of $2,139.64. When, my girlfriend questioned this, Howard Cummins told her that the old washer and dryer would be removed if she disassembled it so that it could fit through the door. For four hours, my girlfriend and I took screwdrivers, hammers, crowbars, hacksaws, and pliers and disassembled the old washer and dryer. We then boxed up the parts for removal. I immediately called Howard Cummins and told him that it was now ready for removal. Over a month went by, and nothing was done. Finally, on May 27, 2021, I contacted Howard Cummins and asked why he had not done what he had promised to do, that is the removal the old washer and dryer -now broken down into dozens and dozens of parts. Howard then came up with a new condition. He told me that I needed to retract my comments from Next Door, because it made Cummins look bad. I informed Howard that that was not part of our agreement, and I would not be bullied into doing that. So, now, my girlfriend has a basement full of old washer and dryer parts. Recently, Cummins has merged with another company and they call themselves ABW Appliance. Guess what, Howard, instead of retracting my comments, I will be contacting the Better Business Bureau, Consumer Protection, Angie's List, and Yelp. I will also continue to post comments from other dissatisfied Cummins' customers. I assure you that I have a list of many many other dissatisfied Cummins' customers. Mr. Cummins your bullying will not work on me !!”

We recently made our 3rd purchase over the past 2 years from Howard Cummins - and based on our cumulative experience would rate Cummins Appliance as excellent. So far we've purchased a downdraft vent, LG 3900 Washer and Dryer and this past week a Bosch 800 Series dishwasher. Each time I've found Howard to be extraordinarily responsive and patient. I was confident each time that he provided the insights that allowed us to make the best purchase decision. As an independent local business I was concerned he wouldn't be competitive on price. I actually found out he was very competitive with all of the chains that sold the washer/dryer and dishwasher. I also want to take time out to recognize Alexander Smith, who installed both the downdraft vent and the dishwasher. Both times he was timely, efficient, left the space the same as he found it - and was friendly at the same time. He also went out of his way to find a creative solution when the new downdraft vent did not fit into the space where the prior one was installed 25 years ago. He was persistent and wanted to make sure we were satisfied customers. I suspect we'll need to buy more appliance sin the future - and Cummins will be our 1st choice!

Great. Salesperson was helpful and friendly; installation service was great.

Great, they were very thorough.

The appliance service call started in April. It is now the end of July and after 6 service calls. and paying for the service calls. The Owner off the company who did nothing to help expedite or properly communicate with me the status of the progress of getting the appliance fixed. Because of the poor service and communication, I wrote a review about the situation. The owner blackmailed me to take down the review or he would not service the appliance. I told him I would re-review it once it was repaired as he took no ownership of the problem and blamed the failure solely on the manufacturer. Nevertheless, he kept my money and did not fix the appliance. Horrible service from a poor vendor! Run from this business!

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They reduced their price to match Home Depot plus they had it in stock. They only charged $100 for removal and installation. They arrived on time. So far, so good.... Since I consider the installation the one thing that should set a company apart for the others, they blew it. Didn't hook up dryer's water drain properly (quite clear if they had looked at the instructions). They were not aware that on matched sets like mine, washer should be on the left because of how the doors open. I had to reverse them after they left. They offered to put the bi-fold doors back up for me, but didn't check to find out washer door wouldn't open with bi-fold in place. Will be OK when I reverse washer dryer. Left drain pan under washer even though it was non-functional. Washer not properly leveled - vibration on high speed spin. Still waiting for details on extended five year warranty I purchased through them Anybody can sell me an appliance, not everyone can do a proper installation

after diagnostic test repair technician ordered parts said it be week to 10 days for them to come in and cummins would call me when they arrived and would schedule date to come back and do the repair.Parts ordered were a relay board, clock control and sensor total cost $756.34. Parts came in repair tech came out again installed the parts and range still didn't work he than determined that he should have ordered the the touch control pad but didn't so he said had to order it but there would not be another trip service fee since it should have been order the first time. I do appreciate technicians honestly . Meanwhile Im still waiting for part to come in have not been able to use my range oven because of this. I have called several time asking cummins is my part in and they tell me its still not in this is totally ridiculous to take this long for a part. Today is February 19, 2016 I have been waiting since December 28,2015 to get my range fixed. You try eating tv dinners that long because you can't use your range?. Bottom line is had I know it would have been this long for and expensive I would have just bought a new range.

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They took a couple of weeks to repair, because I had to go and get the parts. They offered to get the parts for me.

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Washer, dryer, fridge, dish washer, and range were broken within a month of purchase. The washer has been repaired 6 times and the Fridge 7 times during the time I have owned them. The dishwasher sounds like a train going by. After 5 months of this I called the attorney general office. For 2 months there was back and forth communication and Cummings still refused to replace the appliances. The man who serviced my refrigerator last, said he thinks that I was sold a floor model. The owner became very disrespectful to me towards the end. I feel taken advantage of and disrespected. I went through the Consumer Protection Agency with my state's Attorney Office, and they were not able to get any resolution. They were very sympathetic towards me during this process. Mr. Cummins insulted me by saying I am unable to make choices for myself and implying that I am incompetent.

except price on the washer purchase, again, a single item purchase.

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The washing machine had problems from the beginning. It was rattling and the rinse cycle wasn't working. I first contacted Cummins to fix it and they said it was out of warranty so they told me to contact GE to fix it because it was out of warranty. Well when GE came they took the front panel off the washing machine and found that the washing machine was damaged. So, I called Cummins back because that is who I bought it from. They said that the washing machine came that way so they would not fix the issue. They would not fix anything for me so I called GE again and they did not have the parts to fix the washing machine. So luckily I had another company that I have a service contract with and they were able to get the parts to fix it for me. Cummins did not do anything for me and there were so many problems with what was supposed to be a brand new washing machine. I would not use Cummins in the future. They are not responsible and did not live up to their proposal.

They have the ability to get any make of appliance that you want. Their installers are excellent. We only had one service call with them and he couldn't have been any better. I would use them again.

The fridge showed up on time. I didn't. I forgot they were coming. Upon getting a fairly terse phone call from Mr. Cummins, I had someone let them in within 2-3 minutes. They had to wait while we emptied the old fridge, and then they had to work hard to get the old fridge out. It was in a very difficult location requiring lots of effort. While I offered two additional "strong men" to help remove it, the two installers stood and argued with each other at length about how to do it. One even shoved the (old) fridge at the other, pinning him in a corner. Ultimately, one of my helpers helped out (without being asked) when they almost dropped the fridge. I was reminded that the previous time I'd used the company the installers had argued and cursed at each other. I won't call them again. I don't want the installers around my family.

It was nice being able to order on line. They were delayed a bit coming out to deliver it though, saying that their was problems with the truck. This was inconvenient since I didn't have use of a stove until they came. They did install it well, using caulking to make it fit properly. They checked it thoroughly and made sure I was happy with it before they left.

Went well. Salesman did not push. I told him what I wanted and he pointed out the choices to me. I chose the second from the least expensive and he was fine with that. Refrigerator was delivered at the appointed time and the old one removed.

IT WAS ANNOYING THAT IT WAS THE SECOND TIME THAT THE UNIT NEEDED TO BE REPLACED. THE REPAIRMAN DEMANDED IMMEDIATE PAYMENT AT THE TIME HE ARRIVED. THAT WAS UNACCEPTABLE.

I CALLED CUMMINS APPLIANCE AND GOT A SERVICE CALL THE NEXT DAY. THE REPAIRMAN WAS VERY HELPFUL, REPLACED THE SAFETY VALVE IN MY OVEN, AND TESTED IT. I WAS VERY SATISFIED WITH THE SERVICE.

EXCELLENT PLACE TO SHOP FOR ALL APPLIANCES. FAMILY OWNED AND MANAGED. DEAL DIRECTLY WITH THE MANAGING PARTNER. OVER 20 YEARS EXPERIENCE. THEY KNOW EVERYTHING ABOUT ALL THINGS. A CONSUMER REPORTS OF APPLIANCES.