Bottom Line Remodeling

It was excellent. They were very easy to work with, the work was completed and on time.

Excellent Experience with Bottom Line! Rob and his crew are so good at what they do! They exceeded my expectations in many ways. First, they started and finished more quickly than I expected. Once they tore into the project they encountered some unexpected problems but they were able to adapt the plan and make it work. The finished projects look amazing. They were pleasant and professional throughout the project. A+ and highly recommend

I needed to update replace two bathrooms - one due to a problem from the original construction of the house which I lived with for 40+ years & the second the “main bathroom” which due to a leak in the roof had partially collapsed the ceiling which temporarily I had patched up. I contacted Rob Nally “Bottom Line remodeling” & received an estimate of $8,500 for each bathroom update, The guide line being that I chose & bought the vanities, plumbing (for the bath tub, shower, vanity), the medicine cabinets & the lights above the vanities. Perhaps some people would want a “turnkey” update & I’m sure that Rob would accommodate that request if that’s how you wanted to do the effort (I never asked), but for me I really enjoyed being able to choose what I wanted rather than have some contractor chose those items. If it doesn’t look right I can only blame myself – which is fine with me. I spent $2,900 to purchase the faucet sets, vanities, granite tops, medicine cabinets, towel bars, light fixtures for the bathrooms. Now to the rest of the job: Bottom Line Remodeling gave me the option of selecting tile from 2 or 3 places ”I really loved the tile we selected by the way” , provided a high end toilets, bathtub, & tempered glass shower for the one bathroom. All the work was done extremely well IMO… Rob in the process resolved the 40+ year old problem that I had in the shower – the original plumber/ contractor had not properly set the base – that is now completely resolved. The effort took roughly 2 weeks to complete (for some maybe this it too long) for me I’d rather it done right than done fast… each day tarps were put down plastic covers placed over furniture to minimize dust, residue from the demo & re-construction. The tile work, drywall, installation of the built in medicine cabinets, vanities, granite tops & plumbing were top notch IMO. I also use well water & have a water conditioner on the system, but you never know when you’ll have a pin hole crop up, Bottom Line remodeling replaced the copper lines in the wall with CPVC pipe (one less potential problem) down the road. The finished job looks great total cost for the two bathrooms being $8,500/each + $2,900 for the items I purchased & listed above for a grand total of $19,900 I am extremely happy with the new bathrooms & if I ever chose to move, the bathroom s will certainly add to the appeal of the house.. I would certainly use Bottom Line Remodeling again without question.

Seemed like a reasonable person when we met in person, but he just didn't seem to understand customer service and timeliness.

Never hire this man. He is sloppy and does not keep time commitments. I have never had anyone with more vehicle problems. The project was to be finished the week before Christmas and was not completed until the week after Christmas. Problems: 1. Door betwwen rooms-different style door than the rest of the doors in the basement. 2. If there were scratched or chipped tiles layed them anyway without notifying me so I could not get replacement tiles. One whole box of marble floor tiles were scratched and he layed them anyway. 3. I was to have a shower system where both faucets turned on at the same time. Ireapeatedly asked him to open up the boxes and check them to ensure he knew how to install them. He waited he had layed the tile and then was not able to put in the two way. 4.When I asked why the inside of the closet doors were not painted he said he only does the door side facing outward. On the inside of the doors he left grout from the tile all over them. 5. He mixed the grout in my utility sink without cleaning up afterward. The sink was almost pristine prior to this because I had spentd hours cleaning the sink when wer first moved in the house. Now I cannot get the grout stains out of the sink. 6. He left drops of wall paint all over the white baseboards and trim work he had painted. 7. He hung a shelf on the wall and ot fell down a month after he put it up. He did not bother to insert anchors into the dry wall. The toilet roll holder is now falling down for the same reason. 8. In my shower stall, one of the small pieces of tile is sticking out, so I have to watch where I step so I do not scratch my foot. I had done a major kithchen remodel at my previous residence the year before we moved into our present home with another contractor and tile layer. I know the difference between a good job and mediocre job. Do not let this guy near your house.

Robert did a fine job in one day. He moved the appliances out and back in for me.

Mr. Nally (the owner) was prompt, courteous and professional. He made my project a priority and started on it right away. The project ended up being more than either of us bargained for after the discovery of two other burst pipes, but Mr. Nally was able to adapt the plan easily and was very helpful in assisting with my insurance claim Mr. Nally did a very thorough job not only of the visible work, but went out of his way to ensure that the pipes were properly insulated. It was obvious that he cares about the quality of his work as well as customer satisfaction. I would hire Bottom Line again in an instant!

Mr Nally came on time every day and communicated with me through texting (my choice). Even when the weather was horrible, he was here on time. He and his helper-apprentice always laid out drop clothes that went from the front door all the way to the bathroom upstairs. Both men were here on sight and did all the work themselves. I was in awe of Mr Nally's knowledge and expertise in everything he did. He kept me informed every time there was something I needed to be consulted about, whether it was the tile pattern as he rounded the next corner or how or where I wanted something put. He listened to all my suggestions and we always seem to come to a consensus before moving along. The work was done in three weeks time (much longer than either of us had speculated) but the tile work was more than a week of work, each tile being painstakingly applied to the correct place. I was the mastermind of the pattern, but Mr Nally had to accomplish what I perceived. It was a difficult task, but we love the results. Lastly, I would like to say that Mr Nally was always professional and friendly. A difficult combination to find. He likes to sing while he's working, I found that cheerful. He has a very optimistic personality, which made him very easy to work with. We look forward to using him again on our next project.

Robert was great to work with. He was always cheerful and kept us up to date on the schedule of the work. The work was top notch.

We had our master bathroom upgraded. Mr. Nally and his son performed all the work personally. They showed up on time each day and called If they were going to be late due to pickup of materials etc. He finished at a reasonable hour each day and left a very clean worksite and told us what was to be done the next day before leaving. We really appreciated his input into the planning as well as the savings we gained by the discounts for materials he passed along to us. He redid the tub surround with no disagreement when it didn't turn out as we had envisioned. He wanted to make sure we were happy with the work and we were. Other than a few minor cosmetic issues we were very pleased with the work. We now have a beautiful master bath we enjoy using and looking at.

They've done two jobs for me and I was very satisfied with them. The contractor was very easy to work with. I've had no complaints at all and I would definitely recommend them.

Bottom Line Remodeling & Construction Co., Inc. - Finished our entire basement 2010. It is currently 2014 and we have not had one issue with his work. The quality is outstanding. The quality of materials, layout and design, exceeded our expectations. We highly recommend Bottom Line Remodeling & Contractors for all home remodeling and improvement projects. They are very professional and personable putting forth great effort to ensure their customers are greatly satisfied.

We have a Cape Code and our master bedroom and bath are on the second floor. It is an odd space with a lot of angles and the pitch of the roof. We hired Bottom Line to update our master bath. We had a separate shower and tub which they replaced. We went from a fiberglass shower to a customer tile enclosure. They did a great job building the shower and worked with us to put a bench in the shower as well as other details we wanted. The tile around the tub was done very well and exceeded expectations. Overall the work was very well done. We were very impressed and grateful for their professionalism and responsiveness. Anytime you do a major remodel in your home it is stressful. Their responsiveness and willingness to work with us was invaluable. They never tried to push us into doing something or using material we didn't want. They provided cost saving ideas as well. We would definitely hire Bottom Line again.

Very professional and cleaned up after finishing each day. Returned to silicone around tub a few days after the job was finished! The bathroom looks great!

Still waiting to hear from him on final pricing and tentative schedule

The prior owner of our house had renovated a bedroom into a bathroom which only had a jetted tub, one sink, and a toilet - but no shower. The bathroom was accessed from the master bedroom as well as the hall, so there was no privacy for the master. The space was very poorly designed and as a result, we were using a basement bathroom for our showers each day. After talking about different designs, we concluded that there was enough space to create a new hall bath, a master bath with a large shower and double vanity, and a walk-in closet. I priced several different contractors, and Robert had the best price and seemed to be the most trustworthy. This was a big investment for us, and I felt that he respected that investment and treated the budget options as if it was his own money on the line. Robert provided a very detailed price estimate for the job showing his labor and expenses, which allowed me to shop around for materials that I knew I would want to pick out myself (such as vanities, tile, etc). I am a big internet shopper, and I wanted to be able to find the very best deal out there. He also offered up his discounts to me at suppliers around town, which was not something that the other contractors offered. At every step of the way, Robert consulted with me and kept me informed of the expected progress as well as the decisions that needed to be made that day. He is very knowledgable and as a result, there were some improvements to the original plan that made the final job all that much more incredible. He and his helper Derek were very respectful and thought through the least disruptive options for our temporary bathroom displacement, and did a very nice job of cleaning up each day before they left. Robert and Derek's attention to detail and workmanship was also top-notch - and we really put it to the test, with a large mosaic tile floor, subway tiles, and several other time-consuming details. Robert also went the extra mile and took the time to fix a problem he found with the plumbing around my hot water heater, which was not a necessary part of the remodel, but it shows how he makes sure that a job is done right. The end result was two great looking, custom bathrooms with amenities that will add value to our house when it is time to sell. I will attempt to attach photos to this review, because seeing it is the best testimonial to what a beautiful job they did. We will definitely be calling Bottom Line Remodeling for any future renovation jobs!

Rob and his assistant did a superb job dismantling the old tub/shower combo, removing old tile flooring, installing a new vanity, and enlarging an existing doorway. They committed to a start date and even worked on weekends to finish on time. Their input on the various features of the bathroom were very helpful. We have a lovely tiled shower with a glass door, which is very custom looking, and we have received many compliments on the bathroom. Bottom Line Remodeling did an "A+" job on workmanship, cost, and efficiency. We are extremely pleased and plan to use them again.

Overall we were disappointed. Other than the punctionality and the lack of a steady work ethic I mentioned above there were broader workmanship issues. As part of the remodel we had them remove a bathtub, install a tile shower and put a glass door and side glass in. Seems to not be too complex for someone that does bathrooms. They first installed the brackets and they cracked tiles in 3 out of the 4 areas where they installed them. He complained about the glass tiles but he knew we wanted glass tiles and never warned us. The next bracket rework cracked 2 out of 3 and each of these reworks took them installing new tiles then grout them the next day. Do not remember how many tries but it extended the remodel by a couple of weeks primarily because they had started another job and we were getting secondary attention. He promised that they will finish up the next day along with other odds and ends we had for them. However, we then discovered that they had rushed the measurements and when the glass arrived it simply did not fit properly. He said to us "well your walls are not strait". Hello...that is why you measure. So again it took days to remedy and the care they took with our new tile floors was out the window and now they were getting trudged on with dirty work boots. That neglect stained the new grout as their frustration grew and they battled to make the glass fit so they would not have to replace on their dime. In the end the glass was salvaged but it is not near a professional grade install. The reason why we are writing this now and not closer to the last contact date is that they were supposed to come back and complete the list of issues and work not completed. We reminded him once but he never showed. Do's and Don'ts - I would not recommend against hiring them because they do a decent job and are economical. However, i would make sure they tell you specifically how long the duration would be and have them provide a schedule of where they will be at intermediate points. However, do not pay them the last installment until the job is totally done. We made that mistake and Robert ignores the open issues! We going to do our master bathroom and we are not calling them.

I never heard back. Waste of my time!

Rob arrived with his co-worker every day on time around 8 am and cleaned up every day at around 3:30 pm. He gave a very thorough estimate for each detail of the work he would perform and was it very clear about what we were paying for unlike other estimates which were just a seemingly random amount with little to no detail. We appreciated his easy going and professional manner and his willingness to work us in right before Christmas. He and his co-worker were great with our dogs and our son and they were just nice guys to be around. They were able to do everything within 4 days and the finished product was amazing. They let us pick out our own tile, passing along their 40% discount to us. We also picked out our cabinets, vanity fixtures, and shower fixtures so that we could spend exactly what we were comfortable with and also got exactly what we wanted. We plan to use them to remodel our kitchen in the near future as well. We could not be happier with the entire process and have recommended them highly to our friends.

Bottom Line is a professional, trustworthy contractor. I was contacted the same day I asked for an estimate, and was pleased to have an appointment for the next day. Rob showed up on time and I had the estimate in my hands in a couple of days. I must say I was extremely please with the remodel of our bathroom, especially the tile work. Our home is 30 years old and the bathrooms have never been updated. Rob did a quality job, completing the update well within the expected timeframe. The estimate was extremely reasonable and he worked within the given price, there were no hidden costs or additional charges. I was especially pleased with how he communicated with me through the entire project to ensure I was pleased with the progress of the work. I highly recommend Bottom Line. I found Rob to be professional, trustworthy and I felt treated with respect. We have another bathroom to remodel and I will definitely contact him for this work as well as additional work we are planning in the Spring. Thank you Bottom Line, it's so refreshing to find a contractor that's professional, trustworthy and concerned with quality work!!

His price is economical and we works very well with us to make economical choices of fixtures and tile to keep the cost down but give the high quality appearance. He is very responsive and gets the job done and communicates with us if he is going to be late or not show up. If there is one thing to moan about it would be the fine finishing is sometimes lax but he will respond and rework when we point out the issue. We are having him do a third bathroom and that is the best endorsement we can give. We would strongly recommend him.

I contacted this company one week ago to obtain an estimate for work to be performed on our back door. I spoke to Robb who was very pleasant and called me back promptly. We made an appointment for him to come see the house; however, he never showed up. I called the company twice to see where he was and never received a call back. I took time off of work to be at the house for this appointment, and the fact that a) they never showed up and b) I never received a call back about this missed appointment is enough of a reason for me to use another contractor.

I did not hear back from this company.

Everything went great! Rob came out to see what we needed 1 or 2 days after I contacted him, then gave me a written estimate. I chose a more expensive tile, but the rest of the estimate ended up being what I paid. I paid for the vanity, counter top, and fixtures, so those were not included in Bottom Line Remodeling's price. My bathroom needed to be completely gutted, with everything replaced. My bathroom looks great, and they did a very thorough job, didn't cut corners, did everything the right way, very clean. I called 3 contractors before choosing Bottom Line Remodeling, and I'm glad I chose them! I picked out tile, counter top, vanity, etc, and he picked everything up and installed it. In the process, my persistent leak was fixed, and everything looks great. They were a pleasure to work with. I will definitely use them for my next project!