Worldwide Waterproofing & Foundation Repair

Gary came to the house for our first visit on time for the estimate. From there I shopped around for better prices, but Gary use more knowledgeable, and professional in helping me understand the difference in the work that would be getting done. The level of work that was done and the clean up afterward both A+. Like I said I would recommend Worldwide Concrete to anyone who would ask. I have showed off my new driveway to friends at work and they all are asking me for Worldwide's phone number which I'm happy to give. Overall great experience and I could not be happier. I will try to attach some picture of the work. Thanks Again Worldwide. 

They did a real good job!  The garage foundation has been repaired, so we don't have to worry about it sliding off all the way now.  And the new patio looks great! 
On the first day, they jackhammered the old concrete patio and the steps going to our front door.  Also, they dug all the way to the bottom of the garage's foundation and then they dug up and formed our new patio as well.  On the second day, they poured new concrete down for our patio, rebuilt our steps, and fixed the cinder block on our garage.  They slid the cinder block back into place, underpinned it, and then made it so it wouldn't slide back out.  On the third day, they stained our concrete a very nice brownish color.  The fourth day was going to be for sealing the concrete; however, we got rain almost everyday for the next week and a half.  They said it needs a minimal of 24 hours to dry before it can get wet or before we can walk on it just so it won't get ruined later on.  It rained so much that they just couldn't do it for a week and a half.  They came back out on a Saturday, which was the first day that they could, and finished it up.
I have to say that they were very professional and very hardworking as they were doing this.  They got alot done in a very short time.  Our new patio is 120 square feet and our walkway was 40 square feet.  That was alot of work right there that they got done quickly.  I know the rain held things up, but I'm glad that they waited for the rain to stop, so they could get it done right.  It looks perfect!
The new patio is exactly what we imagined it would be and we couldn't be happier with it.  We're also glad that they fixed the cinder block to our garage as well.  They did a really good job and we couldn't be happier!

unknown

This job far exceeded our expectations. We had 2 of our neighbors refer us to Worldwide Waterproofing. Based on the quote, we did get a total of 3 estimates. Worldwide was the middle as far as the price, but the quality of the initial call and the estimator far exceeded the other companies. We were not felt pressured and were given a lot of options to offset cost. We decided to proceed with the full scope because we we were confident that the recommended work was going to solve our problem and provide us with a new beautiful porch. The job started right on schedule with supervision from start to finish. The waterproofing was quite a job as our home was deeper in the ground than I think the contractors anticipated but they did not complain and kept on working. They did find some large cracks in the wall, one of which needed to be repaired structurally and they gave us a great cost estimate for that at a discount since they were already excavated. The membrane put on the wall was done very professionally and our property was kept free of debris and tools were stacked neatly on site. Once they completed the coating to the foundation, they waited a few days for settlement and then installed a new front porch in stamped concrete. IT IS GORGEOUS! They truly blew us away with the final project. We waited a few months to really test out the waterproofing. We already had drain tile inside the basement with a sumppump. The walls were the problem and they completely fixed it. We left our drywall off for the last 4 months to test the wall with each rain. BONE DRY!!! We are so beyond pleased and could not have been more happy to hand over the final payment for a very large, well managed project. They are now working on a new porch for our neighbors. Our house is the talk of the street. Thanks to a great team!

This job far exceeded our expectations. We had 2 of our neighbors refer us to Worldwide Waterproofing. Based on the quote, we did get a total of 3 estimates. Worldwide was the middle as far as the price, but the quality of the initial call and the estimator far exceeded the other companies. We were not felt pressured and were given a lot of options to offset cost. We decided to proceed with the full scope because we we were confident that the recommended work was going to solve our problem and provide us with a new beautiful porch. The job started right on schedule with supervision from start to finish. The waterproofing was quite a job as our home was deeper in the ground than I think the contractors anticipated but they did not complain and kept on working. They did find some large cracks in the wall, one of which needed to be repaired structurally and they gave us a great cost estimate for that at a discount since they were already excavated. The membrane put on the wall was done very professionally and our property was kept free of debris and tools were stacked neatly on site. Once they completed the coating to the foundation, they waited a few days for settlement and then installed a new front porch in stamped concrete. IT IS GORGEOUS! They truly blew us away with the final project. We waited a few months to really test out the waterproofing. We already had drain tile inside the basement with a sump pump. The walls were the problem and they completely fixed it. We left our drywall off for the last 4 months to test the wall with each rain. BONE DRY!!! We are so beyond pleased and could not have been more happy to hand over the final payment for a very large, well managed project. They are now working on a new porch for our neighbors. Our house is the talk of the street. Thanks to a great team!

My basement would leak, when it would rain, from where an exterior pipe entered the basement due to poor sealing.  Ken came out to my home to review the damage, suggest a solution, and provide a quote.  Ken was very helpful and answered my questions about warranties, described how the workers will try to save my bushes even when dug up by placing in water, and the timing before I signed the contract.  I contacted the office to schedule the work to be performed.  Two workers showed up on the day scheduled.  They were late, but apologized and worked well while explaining what they were doing.  A bush in my front yard was dug up to access the problem area.  The workers had to come back the next day to leave time for a coating to dry.  No problem.  But I was concerned about my bush.  I don?t live at this house so I wasn?t able to monitor exactly how the bush was left.  The next morning, I noticed they left my bush just in the yard out of soil with no water (contrary to what Ken told me would happen).  When the workers returned they finished the work and put the bush back and suggested I water it a lot over the next few days.  Well, the bush is dead even after a lot of watering.  I was disappointed what Ken noted would happen (bush will be in water) didn?t actually happen.  I?m not so concerned over the bush itself, it was just disappointing to been told one thing during the sales consult and another thing happen during the actual work.

When the workers left, I paid them via check and asked about when I will receive my warranty documentation.  They said, as soon as the check has cleared they will mail the warranty.  A few weeks went by (and my check cleared a few days after the work was done) and haven't received the warranty.  I followed up with the office, the woman who answered my call took down my name and said they will have it in the mail shortly.  Another few weeks go by.  No warranty.  I call the office several times over the next few weeks.  Each time I am told they will put in the mail immediately.  After five months have passed, I still did not have my warranty. 

UPDATE: Management followed up with me after this review and rectified the documentation situation.  She was apologetic and wanted to change my perception of the company, which she did.  She was very professional and FedEx'ed the warranty for the next day. 

After interviewing several contractors and landscape companies, we chose Worldwide Concrete. The owner was honest about how long it would be before he could start the work. The price he quoted was the price we paid. His crew worked quickly and finished in the time he forecast and did a nice job cleaning up when they were done.

We hired Worldwide in May 2014 to waterproof my basement, which had some pretty bad leaks this summer, and damaged a lot of drywall and carpet, required it to be ripped out.  I met with several other companies at my home prior to selecting Worldwide, including B-Dry and Valuedry.  All of them told me how much better their methods were than the competitors, how they have better pipes and pumps and drainage systems etc, but they all offered basically the same solution which was a buried drain system with sumpwells and pumps to remove it.  I went with worldwide as they were considerably less expensive than the other, larger companies by several thousand dollars.  
The job had a bit of a rough start, and I feel like there were some internal communication problems between their sales / management and workers.  The first crew arrived and did not know that we had asbestos tile in our basement (we went over this with the salesperson) and hung around for about an hour before telling us that they can't do the job and left.  I then went back and forth with their office via many many phone calls about getting the tiles removed.  They initially said they would do it, and even gave me a quote to properly remove the tiles, but then backed out of that as well, telling me they weren't certified to handle it, which was a bit of a waste of time. We got a separate licensed abatement company to properly remove the tiles instead.  After that was all done, worldwide came back and did their waterproofing install, which took a few days longer than they said it would due to truck problems and weather.  I wasn't too happy about how they parked their truck directly on my back lawn, which messed up the lawn pretty bad. I'm not sure why that was necessary as I do have a driveway. After they were done, there were several problems with the final product that we had to bring them back to fix several times, such as a pipe install that was obstructing our only outdoor outlet next to my driveway, and some other small pipe routing problems.  One of their pumps also did not initially work, even though I was told it was tested.  They had to come back again time to fix that.
After that, we did have to get them out 2 more times to tie up some additional small leaks in the the new piping, which they eventually did.  
The most important thing is that so far, my basement has been dry.  Even after several very heavy rains, I haven't had anymore water on the floor. While the process was not the smoothest, the end result produced the results I was looking for after all.

Removed and replaced approximately 80' feet of badly cracked concrete driveway.  Work was done quickly and on schedule.  There were no surprises and we were very pleased with the results.

unknown

The quality of the work that was performed was very good.  The communication between the front office, the salesman, the crew foreman and the customer was awful. The salesman gave us a start date.  No one showed up. A call to the front office produced a "I'll check on that and call you back".  No call back.  This same thing happened several times.  The salesman told us one thing, the front office told us another.  The foreman told us the crew would be back the next day, they arrived two or three days later.  There was no phone call letting us know the crew would not be arriving.   To summarize, the work that was done was just fine.  Communication was horrible.

I got about 4 estimates on how to fix my basement water leaks.  My issue had to do with a seam in the basement wall that was leaking.  Most companies wanted to install an outrageously priced new drainage system along the inside of my basement wall which would have required my basement floor to be dug up and a new drain field, sump tank and sump pump to be installed.   Worldwide realized this was not needed and excavated the dirt on the outside of the house and sealed the seams that were leaking.  They then filled the hole and added some additional fill dirt to ensure the ground was properly graded away from the house.  It has been over 6 months and we have had no issue.  They provided a 10 year warranty on their work.  

Smart, reasonable approach from some reasonable folks!  Get their opinion before you do your basement work!

unknown

They also wanted $20,000 to waterproof one part of my basement and I thought that was ridiculous. I tried another basement waterproofing company and they did the whole 1,200 square foot basement for $7,500. I guess they were punctual and came on time. They seemed really aggressive too about pushing me to use them to waterproof the basement. They tried to talk over my head when explaining why the cost would be $20,000 and I did not like their business practices. They told me they could not put the $20,000 quote in writing and that I needed to do the job right then.  

We have used this company in the past and have always been exceptionally happy. Our rental property recently started to take in water in several areas to the point that we could no longer "patch" the areas. We called Worldwide and spoke with Summer who is always a pleasure to speak with. She immediately knew who I was since I had built such a great relationship with them over the last few years. She set up with Mike to come out and look at the problem. I love that he is not a " Sales guy". He actually does a lot of the larger structural and commercial jobs. He took some measurements and talked with me over different options. He found a large crack outside and asked if he could some remove some drywall on the inside. To my surprise we had a HUGE, and I mean HUGE crack in the wall. He right away got in touch with the engineer to come out and look at. His advise was the same as what Mike prepped me for. Once the drywall was all removed that same night we had an even bigger surprise. We needed I Beams to stabilize the wall. While this was discouraging since it is a rental property I knew I was in good hands. The Engineer works for many waterproofing firms and when he left and shook my hand he said " You have the best in the business". I  was so impressed. Anyway, long story short after a new french drain in the basement that works great and the beams, we also chose to replace the badly cracked sidewalks and rear patio and boy does it look beautiful. I am so beyond pleased with the quality of work this company performs and the Great office staff. I couldn't be more impressed with this honest company.

It went quite well and they had a very reasonable price.  The engineer thought we didn't need a more extensive work to the project than Worldwide had recommended and that it may cause damage to the house.  Additionally they had a few delays for what I would think would be anticipated work related problems in the process.

It was pristine! I am always getting comments on it. They did a very good job, they were fast, professional, and gave me a very great rate. I was kind of nervous because I saw a huge concrete truck in front of my house, but they told me not to worry, that it was all going to workout.

My initial experience was positive.  I received a quick response and quote from the company.  After receiving 4 quotes from similar companies we decided to use worldwide because they were local and had done some work in the area.  In addition, their reviews on angie's list were good.
The installation was done in two days and the crew was great.  Everything was as described.  When the job was done, we still had some water in the walls that needed to drain and dry out.  At the time i asked, "what should I do if the walls don't completely dry out?" and was told, to call the office and we'll set something up.
At this point 2 months later there are two spots that still have not completely dried out.  I have contacted worldwide a number of times by phone and email looking for a follow up visit with no response.  In addition, they were supposed to come back and install a battery backup system with no response.  Normally I would not care about the backup system because I could just hire someone else. However we have around a $150 credit with the company as a portion of the original job was not completed based on my request.  Instead of a credit, they said they'll put it toward the backup system which would be fine, if they would come and install it!!  When I have asked to return the $150 to my Credit Card so I can hire someone else, I have received no response. 
Lastly, I have not received any documentation on their advertised transferable warranty after three requests.  It seems once I paid them, they moved onto something else.
I would advise if you use worldwide to pay in installments, or withhold a portion of the final payment until you see the problem has been fixed.  Otherwise, you may never hear back!!

They were very thorough in making sure they covered all of the options and let us know what we would get with each option.  They made sure that we weren't just getting the leak solution but the entire area.  The work was great!  The work took about a week to complete which was earlier than they thought. They cleaned up very well - you wouldn't even think someone did any work.  They did discover some other areas when they started and that they needed to do additional work.  The only thing they didn't mention was the price the additional work was going to cost.  I wasn't very happy that they didn't let me know a price but we were able to negotiate to a reasonable for the additional work.

Worldwide Waterproofing and Foundation Repair Inc. They were very respectful. It took them about three days to do the job. They're professional and courteous. The only negative was that they were short handed. But they got it together and made up for it.

We had some basement waterproofing done after Hurricane Sandy. Water was entering our basement through a low window near our driveway. The owner came and did an estimate within two days of the first phone call. He looked around, recommended what needed to be done, and then said we should hear back from the office in a few days. He estimated the work would take about 5 days. When the office called, we were offered a service date for that Friday morning, surprisingly! Promptly at 8:30am, a crew of about 6 guys showed up, and began working. Even more surprisingly, they finished the entire job by 3:00.
The owner who we spoke with did not show up that day. The foreman had the details that he had written down from the initial visit, but some of the details of the job that he told us would be done, was not what the foreman or his crew did. We were told we would get a window well installed below the level of our driveway and a grate would go over it that could be driven over. This did not happen. Our window well is about 2 inches above ground and could be hit when backing into the driveway. It was documented that they would use some sealant that we had purchased and seal around our basement windows. When they completed the job, they took the sealant with them! It wasn't theirs!
Overall, I'm satisfied with the work, as we haven't had problems with the repairs they did, but I did not like that plans that were discussed with us were not carried out by the crew. The owner never contacted us after the initial visit. Perhaps if he showed up to check on the jobs he books, these details would be carried out as they are described when we hand over our deposits.

They arrived on time and began to work without having to bother the inside of the house. They had to bring in a backhoe since it was a more entailed dig than previously thought. No additional money. They installed the concrete piers alternately so as to not weaken the foundation as they worked. After one pier was fully cured then they would dig under the next 4 foot section and pour that pier. Doing this until all piers were installed. Then they graded and reseeded the disturbed areas. They then came back to fill in the cracks with hydraulic concrete and reparged and repainted all the walls.

I had water in one corner of my basement after decent rains over a period of about 8 months. I got one estimate right away when i noticed the leak and was taken back by the "sales pitch" and pressure and of course the cost of the repair. I decided to wait since I didn't know if it was a fluke or this was going to be a necessary expense. Over the course of the next few months I had one more reputable firm out as well as Worldwide. Hands down worldwide was the most impressive from the phone call to the office, to the rep ( Mike) who came out to the crew when the arrived. Mike was so knowledgeable and professional and far from a typical " sales" guy. He explained to me how water was getting in and why and the different options to fix it. He let me know the price was good for a year and spent about an hour educating me, not selling me. He also was the only one to find a significant crack behind my drywall, and one on the other side of the basement directly across from that one. His quote was a little higher to include the repair of the cracks but when I saw the size of them I was Shocked!!!  He was thanking me for my time and was ready to leave when I said ' Where do I sign" ? I knew right then he was the one I wanted to use. I called some references they provided me and one woman even invited me to visit her home to see the work since it was a recent job. I was just so taken back. The office called and scheduled me right away to find out my scheduling availability and they were so polite. I received a confirmation call the day before letting me know my crew chief's name and time of arrival. They arrived just as proposed and were so friendly and worked so well together. They had to remove drywall to get to the cracks and even provided me a name of a handyman to replace the drywall.They did a fantastic job on the basement and we have had several rains since then and my basement in bone dry. I got a very nice thank you letter in the mail from them with my invoice and warranty paperwork. I have had 2 follow up calls since the work just checking to make sure everything is working great. That is SO impressive. I even recommended them to my neighbor and since my neighbor used them as well I received a $100 Visa gift card in the mail WOW!
This company is top notch!!

I would recommend them to anyone! The whole job went great! I would be happy to let other see the quality of thier work!
They had come out on a prior occasion in October 2012 (did separate write up on this) to provide us an estimate to correct our floor issues. At the point they came out we were in dispute with a prior handyman service (and still are) over work that  had been abandoned so we chose not to have worldwide start until we could try to resolve the dispute. World Wide worked with us to help us with costs and to wait until we had tried further to either get the prior work done or recover money that had been taken for work to be operformed that never was.Throughout all of this World Wide kept in touch and continued to hold to their estimate and work with us!
The day of the new pour finally came in December as with winter upon us we could wait no longer.
World Wide was ready and scheduled a date that met our needs!
They came as they said they would at 8AM.
They proceeded to do all of the prep needed for the pour and removed a piece of the side entrance door sill plate that had been poured over by the previous owners - this was one of our problem areas that they corrected. The over pour was needed because our garage had previously been converted to heated office space and over the 14 years the driveway which is asphalt had two repair jobs that raised the outside level nearly 5 inches higher than the concrete floor. The over pour they did fixed this issue as well as some settling cracks that occurred in the old slab. They provided us a smooth floor finish and a i inch step down 12 inches back from the entrance to facilitate good draining and a tight seal for our new garage door. When they finished they cleaned everything up to a point that it looked like they had not been there.
They did a great job from start to finish!
If I have any other concrete work to be done World Wide will be the only call I need to make!

Great!