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GENE LILLY POOLS & SPAS

Pool and Spa Service

About us

ABOVE GROUND POOLS, FREE WATER ANALYSIS, HOT TUBS, PARTS, CHEMICALS & POOL ACCESSORIES, GAMES, ARCADE GAMES, OUTDOOR FURNITURE

Business highlights

56 years of trusted experience

Services we offer

ABOVE GROUND POOLS, FREE WATER ANALYSIS, HOT TUBS, ACCESSORIES, PARTS, CHEMICALS & POOL ACCESSORIES, GAMES, ARCADE GAMES< OUTDOOR FURNITURE

Services we don't offer

Concrete Inground Pools

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.88 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
13%
1
13%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
4.9
responsiveness
4.7
punctuality
4.8
Showing 1-8 of 8 reviews

Richard B.
09/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Tested spa water sample and provided recommendations and chemicals.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$100

Dorothy T.
09/2014
2.0
pool cleaners
  + -1 more
unknown
Description of Work: Nerver returned calls. Went elsewhere

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Katherine T.
01/2014
5.0
pool cleaners
  + -1 more
It was easy to work with them. We inherited a hot tub of unknown origen when we bought our house. It needed a new cover, chemicals, etc. We have never had one before and had no clue how to care for it. So, we called Gene Lilly. They had us bring in a water sample and talked us through loads of stuff - fixing the current water problem, dealing with foam, cleaning and maintaining the tub... they sold us some chemicals but gave us cleaning advice and foam advice that did not necessitate buying from them. They talked us through measuring for the new cover and what cover to get to minimize energy costs, ...It was a good experience.
Description of Work: We bought a house with an older, no brand hot tub and were unsure how to care for it, clean it, etc. We got advice from them, pool chemicals, a new cover. The advice was the most important.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$825

Joanne S.
09/2011
1.0
pool cleaners
  + -1 more
see above NO SERVICE
Description of Work: When they answered the phone they said "did you buy it from us"....no "oh we only service through the mfg of the spas we sell. Would not tell me the name of the mfg of their spas. VERY UNPROFESSIONAL

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Michael C.
12/2010
5.0
pool cleaners
  + -1 more
The people know how to keep your pool running great and they don't try to sell you on anything you dont need. The parts department will tell you how to make repairs yourself saving big money. Their advice has always been helpful.
Description of Work: I needed to repair my pool pump new ones are expensive but they told me how to fix mine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Richard S.
04/2010
5.0
pool cleaners
  + -1 more
They were on time. We had two back-to-back blizzards. With too much snow on the cover and without a proper tie-down it collapsed. We called them back when that happened. They said they had forgotten the tie-down. They will be coming again to open the pool. They have put us first on the list now. They said since they had forgotten to come out earlier they had put us first this season. They are very good.
Description of Work: I used Gene Lilly Custom Pools to close the pool.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Michael C.
04/2010
5.0
pool cleaners
  + -1 more
They are an excellent company. I've been with a lot of other companies and they only try to sell you products. This company only cares about making sure that your pool is right. Their simple philosophy is that if they take care of your pool, you will keep coming back. They are right. Most of the other companies only use temporary help and this company uses the same people year round. A lot of the pool companies just more or less go out of business during the winter, but Gene Lilly stays in business through the year. Their people are year round employees so I know when I go in there they know exactly what I need. It is just not somebody they hired for the season. These are people that know pools inside and out. Without a doubt they have the best expertise and they will actually tell you exactly what you need. They don't sell you a bunch of unwanted stuff that you are sitting on at the end of the year and goes bad. It is not a salesmanship issue. They don't ever try to overprice sell you anything. Sometimes I have asked if there was something else and they will say that I don't need that. They are just that way and I talked to them about that. They said their whole mission is to make sure that they take the best care. They test your pool water for free. It is just a great place. Everybody is personable and friendly. They know me by name when I walk in. They get to know their people after awhile. It's a great place to do business.
Description of Work: I buy supplies such as pool chemicals from Gene Lilly Custom Pools.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

BARBARA R.
09/2005
5.0
pool cleaners
  + -1 more
I LOVE THIS STORE. IT IS FAMILY OWNED AND VERY FRIENDLY. I PURCHASED A CUSTOMIZED POOL COVER FOR MY INGROUND POOL. I ONLY WISH THEY COULD SERVICE MY POOL AS WELL, BUT THEY DO NOT SERVICE IN GROUND POOLS. GREAT COMPANY.
Description of Work: BUILD ABOVE GROUND POOLS AND ALL NECESSARY EQUIPMENT AND SUPPLIES. ALSO SPECIALIZE IN SPAS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,890

    Contact information

    8195 Ritchie Hwy, Pasadena, MD 21122

    www.genelillypools.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    10:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    GENE LILLY POOLS & SPAS is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 10:00 AM - 7:00 PM

    Saturday: 9:00 AM - 5:00 PM

    GENE LILLY POOLS & SPAS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, GENE LILLY POOLS & SPAS does not offer free project estimates.
    No, GENE LILLY POOLS & SPAS does not offer eco-friendly accreditations.
    No, GENE LILLY POOLS & SPAS does not offer a senior discount.
    No, GENE LILLY POOLS & SPAS does not offer emergency services.
    Yes, GENE LILLY POOLS & SPAS offers warranties.
    GENE LILLY POOLS & SPAS offers the following services: ABOVE GROUND POOLS, FREE WATER ANALYSIS, HOT TUBS, ACCESSORIES, PARTS, CHEMICALS & POOL ACCESSORIES, GAMES, ARCADE GAMES< OUTDOOR FURNITURE
    Concrete Inground Pools

    Contact information

    8195 Ritchie Hwy, Pasadena, MD 21122

    www.genelillypools.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    10:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM