Charis Contractors LLC

Prompt response. On time. Leaking was inconsistent to begin with but after 30 days no leaks yet. Problems included very poor business practices: No written estimate given. Cost was inexplicably $50 more than verbal estimate. No written guarantee given. Felt very "fly by night"

Excellent. Dave and his team did a great job. They did a tear off and reshingle. They arrived when they said, and finished a little earlier than I expected. They cleaned up after themselves like they weren't even there.

Lack of communication and poor customer service made it a frustrating experience,.

When we were purchasing our home in the spring, some questions about the state of the roof came up during the home inspection, and the owners hired Charis Contractors to complete a roof certification. We were not there when the roof inspection occurred, but received a roof certification that stated that the "roof was in above average condition and all roof and sheathing and rafters in good condition." Additionally, the certification stated that "all aspects and details of the roof are installed correctly...the roof does not require any maintenance or repairs and [it is in their] professional opinion that this roof should remain leak free for at least two years." With this certification in hand, we felt comfortable putting an offer in on this house. Fast forward to the beginning of December. We arrived home to find that our roof was leaking. We put in a call to Charis, assuming that they would repair the leak since they certified that the roof would be leak free for two years. Our mistake. A roof certification, according to Charis, is not a guarantee or warranty of the roof and that they would be happy to come out to see the leak and give us an estimate for repairs. This bothered us--what was the point of a certification if they don't stand behind it? Next, they came out to give us an estimate. After going on the roof, he determined that the repair would cost about $125. We thanked him and decided to get other estimates. After a thorough inspection by a very reputable company (A+ rating on Angie's List) we have been advised that we need a total roof replacement. We currently have four active leaks in our roof and rotting on the inside of the attic that is very obvious (even to the untrained eye). There are major issues with the way our roof connects to the back porch that is one of the main causes of our current interior leak. There is no way that the issues our roof is having occurred only in the last 5 months. Charis should never have certified this roof according to another professional opinion. We called the owner to politely let him know about our utter dissatisfaction with his certification and handling of the aftermath. When asked if he had ever been in the attic to inspect it he said no, even though it says that he did on the very first line of the certification. All he did was go up on the roof and give it a visual inspection--which is exactly what a home inspector does. Charis Contractors utterly failed in their roof certification and I caution anyone who wants to use them for this purpose or otherwise. They do not provide quality, professional service. Charis Contractors utterly failed in their roof certification and I caution any one who wants to use them for this purpose or otherwise. They seem to only be out to make money and do not provide quality, professional service.

They worked fast and did exceptional work. They went above and beyond with the tuning up our roof and the manager took picture to show us the improvements they did.

He did a poor job and I wouldn't use him again. He just looked at the front and didn't look at the overall roofing itself. He was late and not professional at all. He got out of his truck, went on the roof and said I was fine and that was it.

Bought as part of a roof inspection. Despite saying so in the ad, they did not check the gutters (I needed them checked, not cleaned - the roof is too high for me to get up there). In addition, I requested that they replace the cracked exhaust fan covering, which they did without problem. The other detail was for them to replace one of the gable vents in the attic. Through miscommunication, they thought that I had the replacement vent (I explained over the phone I did not, I had no idea as to the size or where to get a replacement). They said they would research the vent and get back to me with a replacement, but they never did. Overall, I was not happy with their attention to detail, although the work they actually performed was fine.

It was a very professional job. Upon arrival, they promptly began work. I was quite satisfied with the job.

It went fantastically and scheduling was easy. I felt they were honest.

They came right out. The gentleman that came out was very kind and professional. I have signed a contract with them to replace the roof.

I am writing this review for anyone considering Charis Contractors LLC for roof repair or looking for Charis Contractor LLC reviews: Find someone else! In mid-November I shopped around for quotes to replace my leaky roof. Charis Contractors representative David Wandel offered a higher price than some of the other contractors and seemed somewhat unwilling to answer my questions, but did offer the longest warranties. I mailed my contract and initial payment in on November 19th, and my check was cashed November 24th. The contract stated Charis Contractors would complete my roof replacement in 1-2 weeks. It is now December 11th, it is cold, and I have a leaky roof. I heard nothing from Mr. Wandel until he showed up (unannounced!) at my house, walking on my roof with an associate the week of the 1st to "check measurements." (Isn't that what the consultation was for?) Moreover, I have a skylight above my shower, so showing up without warning wasn't just unprofessional, but outright INAPPROPRIATE. When I called him on December 7th to find out why my roof replacement had not yet been scheduled, I found out that he had JUST ORDERED my skylights and the replacement would have to be put on hold for another TWO TO THREE WEEKS!!! That's MORE than A MONTH after I had signed! Days later, STILL no one at Charis Contractors LLC has apologized to me for the delay, or even acknowledged the blatant breach of contract. I was even willing to keep working with Charis on my roof replacement, but when I called and brought up their contractual obligations Mr. Wandel got every aggressive with me, to say nothing of his rudeness. No discount offer, no offers for future work, NO APOLOGY. That pushed me over the edge. I can find a contractor in Kent County or Baltimore who will provide better customer service, a better price, and most importantly MEET THEIR DEADLINES. The nightmare with David Wandel and Charis Contractors LLC doesn't end there, though. When I contacted their office to cancel the job, I found out their contract includes a 10% cancellation fee. Funny, they'll abide certain parts and not others! OVER ONE THOUSAND DOLLARS to cancel a LATE job from a RUDE JERK! Even worse, their cancellation agreement didn't even have accurate figures. Again, mind-bogglingly unprofessional! They can't do something right even when they're trying to shake me down! I am filing a complaint with the MHIC, the BBB, and will likely seek legal representation. Hire Charis Contractors LLC for your roof replacement only if you want: UNPROFESSIONAL staff RUDE treatment UNANNOUNCED and UNWANTED visits to your HOME And most importantly, A COMPANY WHO DOESN'T MEET THEIR DEADLINES Stay away from Charis Contractors and David Wandel!

The first visit the provider was up on my roof for less than 5 mins and said he diagnosed the issues and it could be repaired. He charged me $1300 on top of the $89 big deal for the roof repairs and minor siding repairs. The next time it rained after the repair the same spots were leaking. He came back and "fixed it " again but the same spots show the same amount of leaking and nothing has changed. I have called the provider back and he now wants an additional $1100 to fix the issues that he didn't notice in the original consultation. He wrote the following email "Upon further investigation we have found other problems that need to be addressed." I don't feel this is quality service. He quoted me a price for repairs he said would fix my leaks and now he wants an additional fee for fixing the issue. Why were these issues not found on the original diagnosis and repair. I want him to stand by the price he quoted me originally that he said would cover the repairs.

Professional, punctual, and knowledgeable. Caulked and checked roof for any wear. Very honest. Would use again and highly recommend to others.

Contractor was very nice and a delight to talk to; spoke like he knew his craft and got right down to business on roof inspection. I mentioned concern about a gutter that seems to need an extension, but it was glossed over in favor of stressing the roof repair. I've since contracted another firm to do the same inspection at $10 more and found them to be more comprehensive in their findings They even address my gutter concern and repaired it sufficiently to last me a while or maybe forever depending on how it performs under heavy weather conditions.

I had some algae on the roof and he was kind enough to bleach it out for me. I was pleased that he was able to take care of that and did not charge me any extra. He was very professional. They got the job done in about 30-40 minutes. The scheduling all worked out great.

Arrived bright and early (was going to be a hot day) . All work completed quickly

David, the owner and I were communicating by Angie's List messaging; we finally set up a time for about a week ago. He gave me a 2 hour time frame; he showed up and messaged me through Angie's List and said and quot;I'm here how do I get in the buildingand quot;. I saw the message 20 minutes later and responded the work is being done at my rental I will meet you there and provided the address. He never responded so I called his cell phone; and he told me he left already but we could reschedule for another date. I emailed him to see what time would work best and he told me there would be a $75 service charge to come back out. It wasn't my fault that he didn't contact me directly and left without hearing from me. He then told me I completely wasted his time and I would have to pay for him to come out. It is my opinion if he was going to change me $75 to reschedule he should have told me that on the phone and I would have told him to come back out immediately and gotten the work done.

Everything went great. he arrived on time, was very professional and friendly. He told me what he was doing and afterwards he let me know what needed to be done, Provided me with an estimate of recommended work and gave me an estimate of the cost. He gave me a great since of confidence in himself and the company. Will use again.

It was wonderful! I bought the Deal in the morning and sent Mr. Wandel several dates available for an appointment. He emailed me back a few hours later and, as we were both free that afternoon, he came that day! He looked over the roof and sealed two places that had leaked in the heavy rain we had had recently. He was prompt (!), friendly, polite, and seemed very knowledgeable about roofs. I will have him come back every year to reseal the chimney. I couldn't be more pleased and will recommend Charis to everyone.

It went great… Dave was great about communicating and getting an appointment set up as soon as possible. When he arrived, we atalked about my concerns, he explained what was included in his Big Deal service, and then he went up on the roof… He examined the whole roof, then looked closely at my areas of concern. He recaulked flashing around my skylights and then came down and explained what he had done and detailed what i should be on the lookout for. The entire visit was professional, efficient, and very informative. I would very gladly use this provider again.

Called 10 minute before appointment to let me know he was 10 minute away. Arrived promptly on time. Found some uncalked screws on vent pipes and calked them. Estimated roof to be about 15 years on (spot on) and in good condition. Recommended having some tree branches trimmed that were hanging over roof and rubbing on tiles. No damage yet. Went above requirements and cleaned out gutter spout where attic Air Conditioner drained into. Asked for an estimate on my gutters that need replacing. Hoping to get a quote soon. I would definitely recommend this vendor and will probably do business again if the quote it right.

I emailed Charis Contractors LLC and gave them three dates that would work for me. He emailed me back and said he couldn't do it any of those days and gave me another date that he could do. I emailed him back to tell him that would not work for me and that he should contact me to set up a day that worked for both of us. I have not heard from him since that last contact. I do not want to do business with this company.

After I purchased the roof maintenance package Dave contacted me that night and offered to come the next day. We were impressed with his motivation and he showed up timely to do his job. He was friendly an knowledgable. I would recommend his service for anyone needing roof repairs or an inspection.

I was informed he would not to the inspection because my roof had too much of a pitch. He said there was too much of an angle and it was unsafe.

Dave was personable, and wanted to spend a lot of time explaining the different types of roofs I could purchase before he even looked at mine. I had someone else who had checked it out previously and who noted just one small crack that needed to be sealed but said that otherwise it was basically okay. It is a small flat roof that was recoated about 2 years ago with hot tar. When Dave came back down the ladder after less than 10 minutes, he reported that I need a new roof. He said that there are so many small cracks that he couldn't begin to seal it. When I asked him about the one crack that had been noted by my neighbor's roofing guy, he said that he had sealed around the chimney area (though he took no equipment up the ladder with him. Maybe he had caulk in a pocket, and that's what he meant? Or maybe not.) I had expected the small problem to be handled, as that is why I purchased the deal - I could get an estimate for free, rather than paying $89. So I asked again about taking care of the crack, as that what was included in the Angie's List coupon. He stated that he gets no money from my purchase, that Angie's List keeps it all, and that what I needed (minor crack repairs) was not covered. The coupon, however, states: Here's the Deal: $89 for a roof maintenance package Package includes: a roof inspection, minor roof repairs, caulking exposed nail heads on flashing, resealing around any unsealed pipe collars, exhaust fans, vents, and chimney flashing up to four penetrations, and any other general maintenance Checking for interior leaks that may not be noticeable from the exterior of your home Any other areas that are in need of maintenance will be brought to the homeowner's attention and a professional plan of action presented This is a scam, not a deal. I am beyond disappointed. I am interested in a TPO "cool" roof, and also had asked Dave to provide an estimate for that. He quoted around $8500 (I was so shocked that I didn't get the exact price in memory, and he didn't offer anything in writing). I have 2 other quotes for a 20 year TPO roof that are under $3,000 each. He seemed surprised when I told him that, and perhaps offended that I questioned his price. Again, Dave was very nice personally, but did not meet the terms of the coupon and protested that he should not have to do it as he does not get paid for this. By the way, I rated the price of the Roof Maintenance Package as F because it actually was just an estimate, not roof maintenance. If it had met the terms of the purchase, the price would have been great.