Horizon Termite & Pest Control

unknown

unknown

unknown

See above. This company is truly a superstar and a wonderful find. I have many previous exterminators to compare him to, but Mr. Guderjohn is truly an expert and an educator. .With most other companies you meet inspectors who are salespeople, and at a later date meet the workers who are not as knowledgable but treat the problem with little or no supervision. With this company, a family business, the inspector is also the salesperson if necessary, and also treats the problem personally. This gentleman has told me on two occasions that I do not have a problem right now, and made various suggestions. He does not use his free inspections to sell you things that you don't need - he is very very honest and generous with his time and advice. I originally heard him on his radio show and called in - and have been very impressed with the way they do business.

unknown

unknown

no problems

I have heard them on the radio. You can call in to ask questions and they will answer them or offer to come out and take a look at the problem. I was impressed with their knowledge and the information that they provided for me. I thought I had termites and they told me it was not termites and told me what it was and what we could do to remedy the problem. I will be calling them to come back.

It is owned by a man that also owns a lawn service that we use. We pay $145 a quarter. They do good work. We haven't compared their price. We haven't seen any bugs. Occasionally we have problems with scheduling because they are pretty busy and I'm busy. They called this morning and we are having problems scheduling the next appointment.

They are very professional, courteous and thorough. I would use them again in the future.

Had aproblem with ants and after calling Advancy they got the problem under control. Very few problems with and bugs. Any bug the makes into the house we find dead.

All the people are friendly and accomodating, and if I see something after they leave, they come in the next day.

Overall, everything was great. They were really efficient and came when they said they would come. I would highly recommend them.

We had a contract with them that went back over 10 years so the price would not be accurate. It is a poorly managed organization often with conflicting information and opinions. Techs often contradicted and criticized each other. Some of their employees seemed to be naive and inexperienced. The techs played the blame game. Nobody took responsibility. It was all full of shifting blame and finger pointing which was very unprofessional. Another issue was the inconsistency of service in terms of effectiveness of treatment. The quality of treatment would vary from tech to tech. There was no continuity of service from one tech to another. They didn't have a standardized training program for their techs. They just told them what they needed to do and they let them do what they wanted. The promised service depended on which tech came out. If we thought one tech did a poor job, they would send out another one who would do it differently and blame the other one. It would go round and round. Customer service was poor and yielded dissatisfaction of service. They were poor at resolution and problem solving. They need to improve on their customer service skills. There was an air of immaturity with office staff that deals with the customer like a 17 year old girl answering the phone. It was immature and unprofessional. The reason we joined Angie's List is just so we could write a report and to find a better company. The big motivation was so we could help warn other people. We are 25-year home owners with a wealth of experience and could never recommend this company. Over the years it is not that they were that bad as far as the big picture. It's hard to say anything about the price. We have terminated our relationship with them.

I appreciate that one staff member named Carl was able to remedy my problem after many other service technicians have unsuccessfully wasted my time.

It has taken six months of determination to (hopefully) take care of the mice problem. Horizon has been great to work with. They have always responded to my calls and come out right away to continue treating for mice. I have a small dog and was worried about the poison; the technicians have been great about working with me to deal with the mice and keep my dog safe. The technicians are always very considerate of my house and my wishes about treatment. They also have been very dedicated to helping me rid the house of mice. At times they were coming every week or two to continue treatment so I really got my moneys worth. I will certainly continue this service.

Horizon guaranteed their work and were true to their promise. They returned several times over the course of about eight weeks until the critters were gone. In addition to being friendly, they were knowledgeable, suggesting a different approach than those we had read about in our own research and from those suggested by other companies that we spoke to. They were a little more expensive, but were the only ones who promised to keep coming back until the problem was resolved.

They were horrible, a complete failure! I could not get a hold of them ever! The problems never went away. I had to fix the problem myself after several months. They did show up on time though.

When I called Horizon, they gave me a 2-hour window on Saturday when they would come by. They told me that $190 was the minimum price for a service call, which seemed a little high to me, although I did not call around to check other companies' prices. Korey came to my house during the appointed time and thoroughly inspected my home for where the crickets were located. It took him about 20 minutes to do the job. He was very courteous and professional and I felt confident that he did a good, thorough job.

Very good. They treated my home within one week of my call; man scheduling took time answering questions and was very courteous. Young man who treated home was very thorough and courteous. They needed to come back once to re-spray kitchen area, but volunteered to come next day and had no problem with returning to re-treat. Guarantee is 30 days. Price was, I felt, a bit high; however, I had a wicked bad problem with ants. So if they stay away, it was well worth the money.

The treatment appears to have been very effective. Horizon was great! The gentleman who answered Horizon s phone was friendly and helpful. He sent out an exterminator (Kory) the next day. Kory was also friendly, funny, professional, thorough and cleaned up really well. Horizon also offered a 30 day guarantee. Since we live in the city, I anticipate that rats will probably be a problem (unfortunately) in the future, and we plan to call Horizon whenever a we see signs of them again!

They did everything they said they would do. They stand by their guarantee. They definitely wanted me to check the work, if I was not happy they were willing to come back. I didn't have anything to compare the price too. I have a one year warranty, but if on the 367th day they will still come out if I needed them too.

VERY PLEASED WITH THE JOB DONE. VERY PROFESSIONAL, COURTEOUS, AND THEY WERE VERY PUNCTUAL. THEY DID THE JOB VERY WELL ACCORDING TO THE ESTIMATES. I HAD AN OVERALL EXCELLENT EXPERIENCE.

THIS WAS MONEY WELL SPENT. ORIZON HAS DONE AN EXCELLENT JOB AT KEEPING MY HOME PEST-FREE. THEY ARE WONDERFUL WITH FOLLOW-UP IF NEED BE.