REINHARDT HEATING & AIR CONDITIONING

I did not actually use Reinhardt. I had a new HVAC system installed by another provider and my house still seemed to be humid and I thought the ductwork was condensating/leaking. At that time, I didn't seem to be getting the right answers from the provider who installed the HVAC system, so I started calling around to various HVAC repair companies to get opinions/answers. Out of all the companies I called, most of which just wanted to come out, charge me for the visit/estimate, Reinhardt (Drew Martin) was far and away the best -- and I say this because, when I called Reinhardt, I left a message and I thought that no one would bother calling me back. But, Mr. Martin did call me back late in the evening (quitting time), he took the time to listen to the problem, I mean really listen, and then he explained to me that it sounded like the HVAC system may need to have adjustments made to it. He said sure he could come out & cut through my ceiling & charge me to do the work, but he thought I should contact the original service provider first to have them make adjustments to the system. I really think that is commendable, he didn't just blow me off nor did he just set up an appointment to come out - he listened and even though it wasn't going to be profitable for him, he gave me his professional opinion. And, so far, he seems to have been right! If I ever need an A/C repairman, I definitely will call Reinhardt.

The firm is handled by a sole owner. They had installed the air-conditioner and heating system, 2 years ago. They have always done a good job for me. This time I paid for labor only, as the replacement was covered under warranty. They are reasonably priced. I highly recommend their services and will use them in future.

This house was remodeled into three apartments on each floor. Because their was no one else living there he told me I didn't have to have all the hot water heaters running.

Reinhardt's prompt response was very much appreciated because the Baltimore area was in a major heat wave at the time with temperatures in the 90's. The only problem we encountered was that after they inspected the main floor unit and stated that it was in good working condition and had adequate freon, the unit failed and was inoperable for 2 days. We almost had to move to a hotel with our 2 cats! Reinhardt came back as soon as possible, checked the unit again and replaced 9 lbs. of freon. The reason for the freon leak was not determined, but the unit has worked fine since the freon was replaced.

I don't have a service contract with them but I do feel that their prices are cheap. I like that he is very frank and forth right about what needs to be done, and he has taken pay cuts to do some of my repairs in the past.

THEY ALWAYS COME OUT WHEN I NEED THEM TO. THEY ARE BUSY SOMETIMES, BUT THEY ARE ALWAYS RESPONSIVE TO THEIR CUSTOMERS NEEDS. THEY ALWAYS MAKE SURE EVERYTHING IS WORKING WELL AND RUNNING OKAY.