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Paul Davis Restoration of Greater Baltimore

4.1(
8
)

General Remodeling, Kitchen and Bath Remodeling, Roofing,

... +56 more

About us

We are a full service General Contractor specializing in Insurance Restoration and Remodeling. We continue to grow and establish new relationships with all the major Insurance Carriers in the industry. With over 50 years experience in the Construction Industry, we have the capability of making the smallest repairs, to building you a dream home.

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

We have the capability of making the smallest repairs, to building you a dream home!!!!!

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.18 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
13%
1
13%
Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.4
responsiveness
4.0
punctuality
4.0
Write a review
Showing 1-8 of 8 reviews
Ted H.
08/2017
5.0
Easy to work with and very responsive
Description of Work: We had an emergency flood when we returned home late from vacation and they were here by Morning. They dried up a major amount of our home
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Paul Davis Restoration of Greater Baltimore
Thank you for the kind review! We appreciate you taking the time to share your experience and we appreciate the opportunity you gave us to help you with your emergency. Thanks for being a great client!!!
Jessica K.
07/2017
5.0
Charles the team lead was exceptionally well informed responsive and professional. Germany Sean and jack did a good job helping him out.
Description of Work: Water damage remediation. Tore up my kitchen.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,300
Nancy R.
04/2017
1.0
remodeling, home remodeling
  + 0 more
It took them 2 years to complete a project that should have taken less than 6 months. They changed project managers multiple times and we had to bring each project manager up to date, as they had real problems communicating in-house. A load bearing wall was removed and left supported for several months by a single 2x4 because they didn't realize it was a load bearing wall. The owner himself was our project manager at one point, promising multiple items to be done "at no charge", which didn't happen. The budget in the scope of work was well below the mid-grade finishes we were promised, making it very difficult to choose cabinets, flooring, fixtures, etc. This was a horrible experience! Save yourself some heartache and do not hire this company.
Description of Work: We had extensive renovations, including mold remediation in the basement. Also, 2 bathrooms and the kitchen were completely gutted and redone, as well as other renovations.
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$89,000
Response from Paul Davis Restoration of Greater Baltimore
Your review includes some accurate facts but does not include the reasons they occurred. 1) It took 2 years to complete the project. This is true. A major reason is that we could not work on your project as scheduled due to the limited access you allowed us. When you can only work on a house one or two days a week, and only during certain hours, and you are not allowed access to a home for weeks at a time due to client vacations, and clients take days to return email communications or return phone calls, a six month project will be stretched out. 2) The project had multiple project managers. Again, this is true. However, our employees are our greatest assets. As such, we will not subject them to verbal abuse and constant mistreatment from a client, which resulted in cycling new project managers into your project. We disagree that this caused delays. However, delays were caused when subcontractors refused to return to the project because they could not work in the environment you created. 3) Our initial review of the project was completed when the house was still under contract so walls could not be opened at that time. Once walls were opened, it was apparent that a load bearing wall was impacted. 4) You were given tens of thousands of dollars of work/products "at no charge." Please review the original scope of work and compare it to the actual work completed at your home. 5) You were involved in the initial discussions for the selections projects and agreed to the dollar amounts. We have created a case study of this project as a learning tool for our employees in how to deal with difficult clients. We have hundreds of happy clients and are sorry that you aren't one of them but we can't take responsibility for the outcome due to your actions. We encourage anyone researching our company to call us for references.
Tracy B.
02/2017
5.0
remodeling
  + -1 more
Excellent work. Very Happy.
Description of Work: THIS IS MY FIRST TIME EVER WRITING A REVIEW. I am so please that i had to tell my story. SO here goes. I decided to add on to my home (family room off the kitchen, new powder room, new kitchen-open concept ). I interviewed several contractors including Paul Davis Restoration/Owings Mills,MD -Allen Owens. I felt right away that I would be in good hands with Allen and his team. His team was very responsive to all my needs. They were all very accommodating to everything i asked for. All the finishing touches were great. I absolutely love the end result and so does everyone that comes to my home. All the staff were very friendly and answered all my questions. His project manager Ashley was fantastic. With this being my first renovation i had no idea what to expect but Allen and his team put everything at ease and really made this process a very smooth renovation. I would use them again and again and would recommend to anyone.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Paul Davis Restoration of Greater Baltimore
Thank you so much for taking the time to write this review! You have impeccable taste and your addition is gorgeous! During the project, we feel like we gained a new member of our Paul Davis Restoration of Greater Baltimore family. You were great to work with and we hope to work with you again!
Bill S.
11/2016
5.0
remodeling
  + -1 more
Excellent!! They did a tremendous job.
Description of Work: PDR of Greater Baltimore performed water loss remediation and mold remediation on my project and was very thorough and professional.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Paul Davis Restoration of Greater Baltimore
Thank you for the kind review! If we were to review you as a client, you'd get an A+.... you were so responsive and communicated your needs so well. Thanks again and we hope to work together on future projects.
Matthew J.
06/2015
5.0
carpet installation, remodeling
  + 0 more
unknown
Description of Work: Arrived at 1130 PM on the same night that I discovered water damage in my basement. They stayed until 230 AM removing the carpet, padding and baseboard that was ruined. Paul Davis Restoration worked with me on the price after they found out that my insurance would not cover the damage. I would absolutely use them again, but I hope I never have to!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Response from Paul Davis Restoration of Greater Baltimore
We really appreciate you taking the time to leave a review. We enjoyed working with you and are so glad that you're happy with the finished project. Paul Davis Restoration of Greater Baltimore is so fortunate to have clients like you!!!
Chaim N.
10/2013
5.0
remodeling, home remodeling
  + 0 more
We liked the fact we were not just a customer but someone that they were invested in. They were looking to make us very satisfied. We liked their ability to work with us. I would recommend them for any project.
Description of Work: Combination of rehab kitchen and reconfigured kitchen.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
MELITA L.
05/2013
2.0
handyman service, remodeling, roofing
  + 1 more
In my opinion, it took three years to finish it. In my opinion, it was very difficult communicating with them. In my opinion, they wouldn't send anyone for months at a time. In my opinion, they left a lot of little things undone. In my opinion, a lot of things had to be done twice because of their lack of communication. In my opinion, the work their people did was pretty shotty, outside of the remediation. In my opinion, the subcontractors did good work.
Description of Work: In my opinion, it was remediation work and restoration after a fire. In my opinion, they were recommended by the insurance company and they were basically acting like they were hired by the insurance company. In my opinion, they would only do work if they heard from the insurance company. In my opinion, they wouldn't pay attention to me.
Rating CategoryRating out of 5
quality
5.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0
Response from Paul Davis Restoration of Greater Baltimore
Please note, this was an insurance restoration project (claim) and not a remodeling project. Processes and procedures within the insurance industry differ greatly from home improvement. Insurance claims are not preplanned and cumbersome, at best, to navigate. In the end one's homeowner's policy dictates coverage. Carrier's have final say on all scope related items as they are the ones paying the bill. I'm sorry Mrs. [Member Name Removed] wasn't fully informed of all of the workings as mentioned above. I can assure the client that since her claim (2013) our office does a much better job explaining the insurance restoration process.

    Contact information

    10715 Red Run Boulevard, Owings Mills, MD 21117

    http://www.pdrgb.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    General Remodeling,
    Kitchen and Bath Remodeling,
    Roofing,
    Handyman Services,
    Carpet Sales and Installation,
    Patios,
    Apartments,
    Remodeling - Modular & Mobile Home,
    Biohazard Remediation,
    Basement Remodeling,
    Foundation Repair,
    Lead Testing & Removal

    FAQ

    Paul Davis Restoration of Greater Baltimore is currently rated 4.1 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Paul Davis Restoration of Greater Baltimore accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Paul Davis Restoration of Greater Baltimore does not offer free project estimates.
    Yes, Paul Davis Restoration of Greater Baltimore offers eco-friendly accreditations.
    No, Paul Davis Restoration of Greater Baltimore does not offer a senior discount.
    Yes, Paul Davis Restoration of Greater Baltimore offers emergency services.
    Yes, Paul Davis Restoration of Greater Baltimore offers warranties.
    Paul Davis Restoration of Greater Baltimore offers the following services: We have the capability of making the smallest repairs, to building you a dream home!!!!!

    Contact information

    10715 Red Run Boulevard, Owings Mills, MD 21117

    http://www.pdrgb.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM