Elite Lock & Key

Keys were made successfully.

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It's a family-owned company, and I like that. I like a smaller company because I feel we get more personal service. I like to talk to people. They did a great job at a fair price. Their prices are within a reasonable ballpark of all other locksmiths because I have gone to other locksmiths. They were on time, friendly, and very professional.

Not only did my dead bolt fail but so did my door handle! I called Elite and they sent Seth out, who showed up within 30 minutes (and their shop is 15 miles away). He was extremely pleasant, patient and professional and actually was able to rebuild the door handle and latch rather than replacing it. Thus saving me another $70-80! I would not hesitate to call Elite (and especially Seth) again.

This is the third time I have used Elite since moving to Baltimore in May 2010. They re-keyed all the locks and replaced some locks and doorknobs when we first moved in. On each occasion they were remarkably prompt, courteous, firendly, responsive, professional, and reasonably priced. We closed on our house on a Friday and did not call them until Friday afternoon to rekey the locks. They were out bright and early the next day. They are open Saturday and do not charge extra for Saturday service. In my experience, you do not get this kind of consistently good service from a company unless it is run right from top to bottom. They were originally recommended by the listing agent on our house. I do not even think of using anybody else.

Quick response; locksmith was present within 2 hours of phone call. I was told the charge would be $75 for service call and then $10 per cylinder. I asked if they could rekey so that both locks would be on a master key and was told that this is what they do for the majority of cases. I asked if this affected the price and was told it did not. Turns out that one door was $27 for a new cylinder + $10 for a rekey and the other door was $10 for rekey only. At the end of the transaction, the locksmith asked if I had been told the keys themselves would be free. I said that it hadn't been mentioned one way or another, and he said that they would be $2 each but "some of the secretaries seem to be telling people that they're free." Overall, service was very prompt & quickly performed. Pricing details from the "main office," however, didn't seem to be completely transparent. I'd ask more questions next time....