Air, Plumbing & Heating Solutions LLC

fI am so very happy with the service I received. First, the person that they sent (Mike) was an absolute angel to us. Our son has special needs and the main bathroom is his designated bathroom because of his toiletry issues. We had planned to have our son showered and out of the way by the time the plumber came; however, he was not cooperating. The plumber was so accommodating. He didn't seem aggravated by the inconvenience. He just expertly and patiently worked with us to get the job done. I couldn't thank him enough. The plumber was very professional He arrived on time and with all things considered, finished the work in a short amount of time. The plumber took time to explain everything to me. I felt very comfortable. I feel that the prices were good. I am not an expert and did not do comparison shopping. I thought that we would have to treplace the toilet that was repaired and was prepared to do so. The plumber could have taken advantage of this and just replaced the toilet for me. However, after inspecting, he suggested that he just repair the toilet which saved me considerably. Would I use this company again? Without hesitation. In fact, I have to call today to make an appointment about another issue. That reminded me that I had not written my review yet! If anyone I know needs plumbing work, I will recommend them in a heartbeat.

They were very efficient and very clean. They took away the old parts. They were friendly and on time.

They went over and above. They carried the window unit for me upstairs and he was a nice guy. They were punctual.

The serviceman was very professional and personal in every regard. The owner followed up to ensure the work was done properly by physically examining all work done.

We called early on Monday morning and they had fixed our issue before lunch time. Very responsive, would definitely use again.

The serviceman was on time, clean and courteous. My Ac is an old one. I expected an up-sell lecture. Never heard it. - replaced faulty parts and cleaned the unit. Ac is working great.

Overall, as stated above...things could not have gone better. This is a well run company. They did exactly what was pronised, and on time, clean, neat efficient. highly recommended.

The company employees are very pleasant, prompt, and courteous! They were able to get someone out withing 1.5 hours of my phone call. Mike, the plumber, was thorough, inspecting all over the bathroom and kitchen. He discovered the source of my leak quickly, with minimal damage (he needed to cut a hole in the back of my kitchen sink to find the source of the leak) and found it was my old dishwasher. I will definitely use this company again.

I used air, Plumbing, and Heating Solutions on two seperate occasions (3/9/12 and 3/14/12). The first appointment was for an hot water heater replacement. The two man crew arrived on time, was very professional, and had all necessary equippment. The completereplacement took two hours. Now we have consistant hot water. The second appointment was for an A/C inspection. Our A/C is 18+ years old so I knew that some work needed to be done. The service technician was on time and very professional. All necessary work was accomplished in an timely manner. No complaints.

Scheduling my appointment was straightforward and efficient, and I received a call from the company telling me that the technicians were on their way. Mike and his assistant Ira arrived on time and completed the plumbing inspection and water heater flush efficiently. They identified one problem: Three toilets had badly rusted (and, in one case, completely missing!) bolts between their bowls and tanks. They replaced these during the same visit for an extra fee of $300. It is unclear to me whether this is a competitive price, but the quality of the work was good. The entire servicing lasted one hour, including inspection, draining, and toilet repair. UPDATE: After reading my comments about the price charged for additional work, an office staff member called me to explained the pricing and offered a $60 refund that she deemed was appropriate after reviewing the work documented on the ticket. I appreciate the company's reaching out to me in this way and addressing my concerns.

I was overall very satisfied with my experiences with Air Plumbing & Heating Solutions LLC. I got an estimate from them. They were quick to respond to my call. They arrived on time and were reasonably professional. It is possible that I would use them in the future.

I would definitely recommend them. I like how when they did the inspection they really explained to me what the problems were. They made is clear why it was an issue and why it had to be fixed.

They did a good job. They were on time. I appreciated that they put on shoe coverings when they came in. They changed out air filter for us, and inspected everything right away. They were in and out within an hour.

They provided good service and I would use them again.

On time arrival, quiet, quick, polite

I was expecting a cost, for what I believe was pretty minor work that would take a couple of hours at most to be around $400, which I would have paid for the convenance of not having to do the work myself. However, the quote was $900, more than double the max I considered fair for the work to be performed. I was disappointed, but thought it was more a matter of it being too small a job, which is why it was priced so high. I would have preferred to hear that the job being so small would cost a lot due to them being swamped with other higher dollar work and while they would do it, it would be expensive, or if it could wait until they weren't so busy and could combine it with other similar jobs when they were off-peak, the cost would be less. I know it's a common practice to overprice small jobs that companies either don't really want to do or are too busy to schedule without reducing availability for higher dollar jobs so I'll let this one go. I ended up grudgingly doing the work myself and fixing some other issues I found during the process and saved the money. Having used Air Solutions for our last system upgrade (~$15k), which was done very well, and having them fix a problem install done by another HVAC contractor, I have to give Alan and his staff high marks. There were a few items when they installed a zone system to our basement that were discovered when I was remodeling, having to do with the new air return and supply connections. I found that they were not very well sealed and one takeoff was just sitting on top of the trunk with no screws or tape to hold it in place and seal it. I subsequently attached and sealed these connections myself but was disappointed that they existed at all in light of the otherwise excellent job they did on the system installation. It's not unusual to find things like this in those hard to reach areas but for the money I paid, this should not have happened, in my opinion. I understand how installers can get rushed, especially when a company is very busy, and something gets overlooked or done "good enough" but expected just a little bit better quality control. I do recommend the company and while I think they can be on the high end of cost, their installers are very knowledgable and can handle the more complex computerized systems, which not all other HVAC's can. Our system was loaded with mutiple zones, UV, Dual-fuel, steam humidifier, and an electronic filter and they installed and configured it without a hitch.

After hurricane Irene and losing power and having no power to my sump pump, I learned the hard way that it is important to have a back up. I called Air, Plumbing, & heating solutions because I've had success with them in the past and Alan suggested that I go with a water powered back up. With a traditional back up, you're only covered until the backup runs out of power and after not having power for 5 days after Irene, I was interested in a better backup. So the Liberty SJ10 water powered backup fit my needs perfectly. They also installed a brand new zoeller M57 sump pump. Another problem I had in my house was poor water pressure. Alan showed me how the branches off my main water line downsized to 1/2" copper pipe too quickly. He suggested that much of the piping be upsized to 3/4" copper pipe and then downsized to at appropriate locations to 1/2". I also had a low quality toilet that I wanted to replace with one I could count on. On the day of installation the crew arrived on time. I let them know beforehand that I leave early, and they showed up exactly at 7:30 AM. When I came home all the work was done and cleaned up. The toilet works great. Water pressure is greatly improved. And the sump pump & back up are working like a charm. I was really curious to see how well the water powered back up works, so I unplugged the traditional sump pump and filled the basin with water. And it worked! Alan particularly excelled at making great recommendations for my problems. And I really like how they provide a labor warranty for all their work. Great job!

Copper piping for my laundry machine had a code violation due to it running next to the electrical panel. Alan came out and took a look at it and because of all the electrical wiring in the joists, it was involved to fix. Mike the plumber came to the house, ran the new pipes and secured them well to the joists and wall. I looked at all the soldering of the joints and it was done well. I've used this company before, and the crew are very trustworthy, so I felt comfortable leaving them in the house alone. So I wasn't there at all when they did the job. After the job was complete, I told Alan that ideally I would have like the piping to extend a bit farther. he was very responsive and wanted me to be happy. Within a week, Mike came back and did the revision. Perfect combination of high quality work and excellent customer service.

They showed up on time and I was very eager to see a video of my sewers. I knew they were old and wanted to get an idea of how bad it was going to be. They didn't mind me standing there and watching and they gave me a DVD when they were done. Fortunately they weren't that bad at all, but just needed to be cleaned due to a lot of grease build up. They water jetted them clean for me and then replaced the cast iron sewer entrance with PVC. The price was competitive. They were clean and took precautions to protect the carpet. After they were done, they cleaned up so well you'd never even know they were there. Alan, the owner, was a true pleasure to work with and his plumber is very responsive to requests. Excellent job!

I got them out of Angie's List. They have fixed the problem initially, and now we have a contract with them for unit maintenance.

They arrived exactly at 7:30 am as promised. Mike & Nick, were very through and cleaned up very neatly.

The service and professionalism overall was fantastic. Alan, the owner, worked with me on price after a competitor came in with a lower price on similar equipment. Alan was also scrupulous during the followup walkthrough to address any remaining concerns I had. The workers worked well with our configuration (we had to close the basement door so they could work and they had access to the work area via the outside cellar door). Work done was, with a few minor exceptions taken care of during the followup walkthrough, exactly to the spec that Alan and I had talked about during the initial quoting process and estimate. Workers were scrupulous about wearing booties in the primary floors of the house and scrupulous about cleaning up after themselves. We swept the basement floor in prep for their arrival and they left it looking as clean as it was when they got there. As part of the overall install, the company was also very careful to adjust the existing system to meet code. The major points there were that a descending gas supply pipe was previously galvanized and they replaced it with to-code flexible pipe. Also they installed a CO-sensor safety interlock on the flue going out to the pre-existing lined chimney. Finally, they wired the pump into the system so that if the pump failed, the system would shut down (to avoid flooding and leaks). All work was completed on time, work was very good quality, materials and equipment also very high quality and we are quite enjoying our new HVAC system. It keeps the house consistently at the temperature we want it, it's quiet and unobtrusive and quite a joy to not have to worry about any more. The only minor issue I have is that there was a materials mixup that I overheard (because I was home and ducts really amplify and carry voices) that forced decisions on implementing that the on-site supervisor tried to convince me were intentional decisions. In the end the issues that generated were neatly handled in the followup walkthrough, so no harm done, but I'd appreciate honesty in the moment rather than being obviously white lied to.

Very professional front office. The Service Technician came on time and examined the appliances and got a humidifier that was previously not working to operate. The company and its service technician gave me confidence that I'll get value for money through the service contract.

I received an appointment time at the exact time I wanted. Two people arrived for the service call on time and performed the routine check efficiently and completely. I ended up signing up for a service plan for on-going service and I would recommend them in the future.

Extremely smoothly. Once I learned from technician that replacing a part for the air conditioner wasn't feasible (due to changes in technology), the company president came the next day to appraise situation and needs. He was responsive, and professional, clearly explaining options and finances and giving recommendations. In a few days, he submitted a quote for his "best" recommeendation and a cheaper alternative. After rebates, tax credit, and Angie's list coupon, the "best" option was only slightly more costly, so I accepted that. They helped arrange financing, we scheduled a date, and on that date the team came and worked very smoothly and professionally. It went vey well and the system is functioning very well. Good job, Air Solutions team..