Nations Carpet Inc

I had a horrible experience with Nations Carpet when I had wood flooring and carpeting put in. There was no issue with the carpeting, but the hardwood flooring had significant areas of bouncy/squishy boards and abnormal gaps. I wasn't happy about it, but I understand that things happen. What wasn't acceptable, however, was the painstaking efforts required to get Nations Carpet to correct the problems. Over the course of five months, I had to constantly call and chase people down to make appointments to get this fixed. Several times the person from Nations would call last-minute to cancel appointments. On two occasions, he missed the appointment and didn't bother to call. When a worker would come out, he would try different things and still would be unable to fix the problems with the flooring. Each time, I was given a different excuse/diagnosis: at one point I was told the wood was defective and it was the fault of the manufacturer (not Nations), another time I was told there was a problem with the subfloors, other times I was told I was sold the wrong wood for the floor I had (although the worker denied saying this when I mentioned this to the Nations Carpet manager), and one time the worker acknowledged that the problem was an installation failure by Nations (although he again retracted this statement when I brought it up to the owner). Over and over and over again for 5 months. The two main guys I was dealing with were shady and belong on a used-car lot. The owner seemed sympathetic and she said all the right things, but after months with no resolution I began to see that I was getting played, and they were just hoping I would give up and go away. Only when I started threatening legal action did they finally start consistently calling me back and honoring their appointments. They were able to fix some areas of the floor, but not all. They eventually advised that I get parts of the floor redone (although they still wouldn't take any responsibility) and suggested I pay for half the job. At this point I had lost all confidence in them to make things right, so I gave up after they agreed to cut me a small check to cover damage they did to my custom closet cabinets during their original installation. So I guess you win, Nations Carpet. But I win too, because I will make certain that myself and everyone else I know will steer clear of you in the future.

I had a concern about the way the carpet was laid on the three stairs leading to the family and the way it was finished where it met the floor in the adjoining room. All was adjusted to my satisfaction.

Nations Carpet & Rug Inc were professional, reasonably priced, local, and offered a very large selection of products to choose from. I've used Nations Carpet & Rub Inc a number of times for different rooms for different things.