Value Dry Waterproofing

They did the work--no complaints with that. But when they removed the drywall, they found that there had been a crack in the foundation wall (where we could clearly see water marks) rather than what they thought had been an upward seepage coming in, so the very expensive, destructive, dirty and messy French drain/sump pump they installed could have solved our problem with a $300 crack filler job. We paid $4000 for a service we didn't need. Not amused. If you need a drain service, I think they probably do pretty well. But find someone else to assess the problem. On the flip side, I accidentally bounced the check I wrote them, and it took a week to sort out an account problem, which is awful on my part. They were really nice about it on the phone. They had every right to be "pissy" but weren't, so I thank them very apologetically for that.

Went very well. Workers arrived on time, took care to minimize disturbance and dirt during work, cleaned up after completion, and reviewed work with us.

The job went very well. They brought in a 7-man team and completed the job in two days, one day earlier than estimated. The workmen were courteous, clean and professional. The job foreman was very responsive to a couple of small issues and corrected them immediately. The installation works as advertised. We have had a couple of strong storms over the last few weeks and the crawl space is dry as a bone.

Dug french drain along perimeter of basement, installed pipes and drain system to waterproof the basement. I had a very bad problem with mold, dampness, wet floors all the time, it was nasty down there. The basement is bone dry now. They also installed the EZ Breathe air cleaning system for me which takes all the bad smelling air and humidity out of the house. No more moldy stink or bad smell. No more wet basement. It really works! The french drain, the sump pump, the air system all together solved my problem. They did the whole job in 2 days and didn't leave a mess or bother me at all.

Value Dry was able to do the work the same week we signed the contract. They had a large crew and completed the work in one day. They did the work exactly as I expected. There are no longer any moisture problems in the basement and it was a great success!

Above excellent customer service. Bill was professional and thorough in his inspection and explained both the source of the problem and possible solutions. The workers arrived promptly, were very courteous, and left the repaired site clean. I highly recommend this company. Their customer service and professionalism are unsurpassed.

I took time off of work to meet the inspector and review our crawl space issues (damp, musty, etc....typical crawl space). After an initial discussion and an inspection of the space I expected to get a quote for the work. Pretty straight forward right?? However because my spouse was not home they insisted that we meet again and refused to provide a quote until that time. The initial meeting was essentially for nothing and a waste of everyone's time. I suggested we have a phone call to review the quote with my spouse but they said it leads to confusion and we should really do it in person. Furthermore, they refused to provide a quote unless we repeated the meeting at my house with us both present. It was clear to me that they are driven more by high pressure sales tactics and games, rather than customer service.

The representative from Value Dry showed up on time, looked at our crawlspace and sat down with my husband to talk about our options. What we expected to happen is that the rep would tell us his opinion of the work that needed to be done and then give us a quote and next steps to get the work done. What happened was the rep was very condescending to my husband, saying that he's been in lots of situations where if one spouse isn't home - it leads to a game of telephone and confusion and decisions don't get made. He insisted on following up to set up a meeting where both of us could be home so he could tell us his recommendation and quote us a price. After my husband insisted that it was ok, and that he wanted a quote, the rep refused. He was not specific about the work that needed to be done and would only say that it would cost "a lot of money, in the thousands." My husband had to take time off work to meet the rep for the estimate, so asking us to take time off again, at the same time in order to give us basic information is a bit outrageous. We still gave him the benefit of a doubt, but a few days have passed and we have heard nothing. In the meantime, we had another company come out, give us a thorough recommendation with several options and a quote with plenty of written materials on the recommendations and the benefits on the spot. Since we haven't heard back from Value Dry and because they refused to give us a quote without both of us being there, we're just going to go with the company who actually gave us an estimate.

The house is a ranch style with a large footprint and a fully finished basement. Water infiltration over the past two years had caused quite a bit of damage. The work included complete demolition of existing walls and installation of a french drain water proofing system with two sump pumps. The initial estimate was for the work to be completed in four and a half days. Being an older house with sturdy construction, I had my doubts that the work could be completed in the estimated time. I was pleasantly surprised. The crew completed most of the demolition in one day, and had started digging the french drain as they demolished wall sections. They installed plastic "dust wall" to contain the construction dust and dirt. It is never possible to contain all the fine dust from this extensive demolition and construction, but we were surprised at the small amount of dust that enter our upstairs living area. in all the demolition and construction went off without an issue. The work was excellent, and the instruction provided after the work was finished was very helpful. I have waited several months to write a review because we wanted to see if the system would perform as advertised. Again my skeptical views were dismissed. Several periods of extended rain did not stress the system, and the basement did not show any signs of any water infiltration. The installed vent fan has reduced the humidity level to the point where the dehumidified does not run constantly during wet times. In all the installation exceeded my strict expectations. A pleasant surprise from a very skilled and efficient work crew.

Bill Strong, V.P. of the company, gave a clear explanation with visuals of the causes and effects of basement water problems. On surveying our basement he proposed installing a subfloor pressure relief system for the full perimeter of our basement along with a sump pump (we already had one) and two battery backups. Although the quality of the work, e.g. the draintile flushing system and the EZ Breathe Ventilation unit, seemed to be of high quality, we selected another company because of its lower price.

They sealed the basement walls and put a sump pump in. Pretty much they did what they said they were going to do. They came out, they gave me an estimate. They assessed the problem and they did the work. I didn't have any complaints.

It was kind of expensive, which we knew after they gave us the estimate. What I didn't know was they were going to put the floor up higher than it had been so that tall people now hit their heads. I didn't know that until a tall person came and hit their head. They did what they were supposed to do. They annually come and flush the system and that's fine. Value Dry came in and jackhammered up the whole floor. Took out the bottom few steps to the basement and then I had this lovely fresh concrete floor in my basement. All the interior walls and plumbing came out. They had to do redo the floor. There were things they didn't warn me about like the ceiling height. I think they're pricey. I don't know if you have a whole floor taken up and repoured, I don't know if you could get less pricey. The sales person that I met with who was technology very good disappeared. They insisted I call someone else after that. That person was not as good about getting back to me. There were some problems.

They did the job well. they did it in two days. The painting was excellent, you'd never know that the whole thing was torn apart and all put back. I have nothing but praise.

They were very good. I think they guarantee their work and maybe that’s why I got them. My one complaint about them really is that they had to drill a hole in my tile floor downstairs in the basement and they hadn’t told me about it so I was shocked but that’s the only way they could do it. There was no other way to do it but I would have liked to have waned. They could have improved with their price. Just for a warning for a structural improvement, when they did the hole on the floor.

It went pretty well. We used them January 2016. It was no fault of theirs.

The cost was what I expected. It was fair. They could have recommended a process or treatment that would last.

They were a little high, but professional and knowledgeable.

The crew arrived on time. Closed off the work area from the rest of the basement so that no dust would get onto the other items. Worked quickly and professionally. Left no mess. Completed all to my satisfaction. Since then we have had some major rain and there is no longer any leakage. I did have to clear out a six foot area from the wall on my own...not a big deal.

Well after months of research and comparisons, I decided to call Value Dry for a free estimate. Although based on my research, I was pretty certain that I wanted them to do the job. Firstly, Carlos the estimator/inspector was very professional, knowledgeable, and patient. I appreciate that he did not pressure me to buy. His presentation to explain the problem was superb. He even presented me with a short video presentation and samples of the products that would be used to complete the work. The workers that performed the work did a great job too and took the time to make sure that the work area was left as clean as possible after each work day. I feel confident that the system will work.

The estimator was courteous. He surprised us at the beginning by saying that for every crawl space (even our relatively dry and small 782 SF, 70 year old one), they would install a sump pump or full perimeter drain (first red flag), and the drainage mat didn't seem to be optional. It was odd that he became quite defensive (second red flag) when we asked if there were any issues with their spray foam insulation system detaching from concrete walls (that he told us takes groundwater in). He explained the spray foam insulation had been used in concrete block wall installations for 5-6 years, and that because it's a "non-issue" there is no warranty that covers it. We found it unusual that he wanted to create the quotes at our home which put us behind on our schedule. I'm sure their system creates a beautiful crawl space or encapsulated basement system, but it was complete overkill for our application.

Bill arrived right on time at 7 pm (another bonus for this company = EVENING HOURS!!!). He listened to us describe the problem and the other proposed solutions. (We were upfront that we were seeking an additional quote because of the very different ideas we had gotten to date.) Bill spent a lot of time with us and ultimately told us that if we were satisfied with our existing system, we should use them. (The reason I hadn't just used them is I wasn't sure their idea of bringing the water into my internal system would work and also I wanted to avoid ripping up the floor.) Bill said that that was the best solution, and if we stuck with the same provider, there would be no "blame game" if something happened after the new drains were installed. I really felt like Bill gave us a straight answer and while he admitted he might have done some things differently in our system, he thought overall it was a decent product and that our best bet was sticking with the original provider. I was impressed by his honesty and professionalism, because I was ready to hire him (I am not that crazy about the original provider, although they have been more than OK since an initial rough patch, but I'm always looking for options.) Bottom line -- call Value Dry first -- get Bill Strong if you can. he knows what he is doing and is honest and has your best interest at heart, not just making a sale.

I had my crawl space encapsulated by another company, not Value Dry. Unfortunately, this company does not install crawl space doors. I contacted Value Dry and clearly explained I was in need of crawl space doors only. They scheduled to have an associate come out to provide an estimate for installing doors only. The associate that came to my home was very direct about the fact (which I appreciate) that Value Dry requires a minimum cost to do any work of $2,700. Keep in mind, I paid that much to have the entire crawl space encapsulated. Value Dry was aware that $2,700 is too much for simply installing doors, but refused to tell this to me over the phone when I explained the scope of work. Instead they chose to waste my time and the time of their associate to tell me the job is too small. Very disappointed.

They were a highly rated company that I got through Angie's List. II contacted them at their suggustion and the woman that did was extremely rude. I wanted to speak with someone that actually performed the services because I was not getting the answers I needed. She would not let me speak with anyone else and was very abrupt and rude. It all started out with the estimate that was supposed to be free and then she gave me a price of $350.00 for them to come out. I was very unsettled with the experience and do not understand why such a highly rated company would have such a rude person contact me back.

Professional, courteous and experienced staff. Work went smoothly and on time. We are happy with the results.

Our basement is a city row house that has knee wall around the interior foundation, so this was not your average basement french drain installation. The company worked with us to make sure the job was done correctly. They came out as many times as needed to get it right. If you are spending your money on getting your basement water proofed, you need to use this company. You will not be disappointed!