Value Dry Waterproofing

Punctual and professional. We have no complaints about the service.

No problems whatsoever since installation.

Inspection was comprehensive but was really a proposal for subsequent work -- often done at no charge.

They completed the job well and were very pleasant to work with.

It went very well. They were professional and completed the service on time and at the price they quoted me.

Value Dry contacted me within minutes after purchasing the inspection from Angie's list and we set up a time for the inspector to come out. They were very flexible with their appointment times. The gentleman was on time. We showed him where the water was coming in and he asked several questions. He explained to us their service of digging a trench in the basement where the water was coming in and a system to catch that water and channel it to the sump pump. After researching this method I think it is called a French Drain. He explained the materials they used versus other companies and how they guarantee their work for life. The explanation made a lot of sense. Depending on what areas of the basement were done (a small section versus the entire parameter of the basement which is very large) he estimated it would cost $5,000-$25,000 but that they offered specials depending on the time of year when business is slow or if they are already doing a job in the area. We explained that we were already under contract for another big project so spending that much money at the moment was not an option therefore, we never got into what the current specials were. He was not pushy and agreed that there were small things we could do in the meantime to stop the entrance of water however, this was not a solution to the problem. We would call them again to get another estimate and current specials if and when we are ready to move forward with that project.

First, they insist that both homeowners be physically present for the "inspection." (Which was not an inspection at all, but more on that later.) My husband took time off, and when I offered to join the meeting by phone they would not schedule the "inspection" until I absolutely agreed to be present in person. Otherwise, they would be forced to charge us several hundred dollars for the "inspection." So, we started with me taking time off from work and rearranging my schedule to accommodate them. I have never, in all of my times of having work done on various properties, had a contractor that was so inflexible with this requirement. In my opinion, who meets the "inspector" and how we decide to proceed on work on our property is a matter between my husband and myself, and a company has no business dictating how we as partners handle that. That should have been the first red flag. Then, the "inspection" turned out to be a little lesson on crawl space encapsulation (vs a ventilated crawl space), and a very hard sell. We barely got the guy to poke his head into our crawl space to take a look, and that after the hour of the hard sell. Then it made sense; they called it a crawl space renovation and attached a rather high price tag to it. I can see how both homeowners would need to be present to sign off on 3-4x more than they were expecting. It's a sales pitch all the way. When I tried to suggest that we keep the crawl space as "ventilated" and just replace insulation and provide a vapor barrier, we had an argument that that was really a stupid idea and it became clear that they really only had one expensive solution. The salesman said that they could replace the insulation between the joists and provide a vapor barrier (essentially leaving it as a vented crawl space) if we really wanted to go ahead with that inferior solution, but the quote he provided listed the work as basically an encapsulation where the homeowners would go back in and add insulation in between the floor joists. If it was truly an encapsulation, there would be no need for us to add insulation. I couldn't make heads or tails of it, and it made me think they only do encapsulations of crawl spaces and cannot offer an alternative solutions. The irony is that after that experience I started reading about crawl space encapsulation. While I do not agree with the salesman's opinion that this is the only workable solution, it does seem like a good solution in many cases. But the audacity to require both homeowners to be physically present, calling what was clearly a sales situation an "inspection" that we would be required to pay for if one of us didn't make it in person (!!!), and the high pressure to sign off on a high price tag turned me off to this company and their business practices. I would caution others to stay away.

Complete scam of a company, use these guys under absolutely no circumstances!!! We had this character Les come out and inspect our basement as we had some water coming up through our carpet a few weeks back. Before he even looked at the issue he spent 15 minutes in our upstairs foyer trying to sell the fact that our area had a serious problem with the rising water table and we were subject to a hydrostatic pressure problem that was causing a water intrusion into our basement and that his company had the solution. He then went on to say that we had major mold issues and that our house was unsafe for us and our kids to live in. As you can imagine, we were pretty much terrified after hearing this. The first quote that Les gave us to completely "gut" our basement, re-mediate the mold, and install their system was $54,000. After I stopped laughing he "removed a few of the bells and whistles" and it was down to $24,000. Of course we would never commit to something like that without getting other opinions, and am I ever glad we did. After having two other competitors out along with a highly reviewed mold company, we realized the following: the cause of our water was actually a leaking HVAC unit and we had ZERO mold in our house. The entire sales pitch from this fool was predetermined before he even inspected our house. To give you an idea for what type of character this guy is, he started by saying he went to Cornell with the owner Jim (later that turned into MIT and even later Harvard). I guess he couldn't keep his story straight and my wife and I have been laughing about this ever since. Additionally, the guy used the "s" and "f" words at least 50x while at my home, including in front of my 5 and 3 year old kids. Very classy. This guy is a step down from a bad used car salesman and it is amazing that they allow him to visit customers. I wouldn't touch this company with a 20 foot pole. Scam city.

Fine. Very pleased with staff, especially "Fletcher," who followed up when I had an inquiry about cement cracking and another man whose name I forgot, but you had hands that cracked in the cold.

It was fine. They just took two seconds to check it out. Their main goal is to asses the current situation on my house to see if there is something else that they could suggest or recommend, but they did actually test it to make sure that everything was working properly. One person came to complete the service. It spent like literally just a few seconds checking it to make sure that it works, but then he was willing to spend another 10 to 15 minutes talking about potential options to do different things with my crawl space in terms of what else they offered. It was obviously part of the pitch, but he was still helpful in thinking through what might make sense. He left the area clean. They did what I expected them to do and then followed up with potential next steps.

All work was done promptly, in a timely manner, and the team worked to minimize the disruption to our daily routine. There was a mistake made in one small area that I found at night; fortunately, I found it before we put carpet down, and the supervisor with whom I'd been working came out the next morning to get it fixed. Since then, I haven't observed any problems. (I should note that due to the nature of the work and the fact that there's now carpet, I might not notice if water's seeping in, but I think I'd smell the mold/mildew in that event, and I haven't noticed anything not attributable to other sources.)

It went well for the most part. However, the workmen were delayed in getting here and worked late into the night to complete the project--like 11pm late. One of the drainage boxes was not installed correctly, but another workman came and, after thinking "outside the box" (his humor), was able to correct the problem. Unable to insert price, which was approx. $7000.

We chose Value Dry to wrap the unfinished portion of our basement, address a leak where our water line entered the house, and repair our sump pump. A colleague recommended them to us, and we liked their proposal the best among those we obtained. They did a nice job overall, stayed on schedule, and cleaned things up after they were done. We would use them again for this type of work.

ValueDry investigated the problem, and thoroughly explained where they believed the water was coming in from and how to permanently fix the issue. We hired them and they did a terrific job. 6 years later and our basement is still dry.

Very well. Professional, sound advice was provided.

We used another company instead of Value Dry.

The inspection was scheduled for the next day. The gentleman who came assessed our problem, told us the kind of sump pump we needed to purchase and where to get it. We were very pleased.

Really well. Turns out I had some very big problems that a previous inspector missed. They did an extremely comprehensive inspection and then gave me a range of options to consider for near or long term address. I hired them to do all the subsequent work and, again, they did a fantastic job. The owner of the company personally called me when it was done to see how it went and then sent someone around again to do a few more touch ups and inspection. Great company, quality work. I trusted them.

We are very pleased. They were top of the line in punctuality and professionalism. I only rated them a B for Price and Quality because I do not have the background to say whether they were an A - but I have no concerns at all for how they did the job and would certainly employ them again. My wife was not enthusiastic to have to sit in on the original presentation, but afterward said that she was very glad that she did - she learned a great deal about the benefits of the installation that she could not envision previously

Obie, the inspector who came out to our house, was exceptionally professional and gave us his honest assessment of our situation, which we greatly appreciated. He confirmed that there was in fact mold growing at the damp spots in our basement and that the moisture was likely coming through the cracks outside and through the brick and cement basement walls. He offered his own company's services, but said that what he would propose as a first step would be be possible and much less costly if we did it as a DIY. He recommended that we find a contractor's grade crack sealant and attempt to seal it ourselves. This fix may last a few years or may be enough to solve the problem entirely, but the problem didn't warrant a full scale digging of a new drainage system. He also gave us some tips on how to apply the sealant and route water away from the problem areas. We greatly appreciate his honest assessment and if in a few years we find we have moisture down there again, we will definitely call Value Dry for their services.

VALUEDRY WATERPROOFING -This was the best team of professional workers. They came in and introduce themselves, looked at the site and gave an updated evaluation of the task. They worked to a finished. They protected the rest of the house from dust. Upon completion, the residue and dirt was cleaned up, they explained what was done and what I needed to do for protection of the work done. They were professional, friendly and very informative. They also made suggestions to ensure the longevity of the system. They also made suggestions on how to replace the wall in detail. Looks beautiful.

It was very nice, the person who came investigated it. He was very helpful. He listened to me while I explained what happens when it rains. We went together to get the plastic. The rain was coming in from a ledge. We tested a couple different things together.

Professional and knowledgeable workers and finished job in a timely manner. They left no mess behind, and provided me advice on additional steps I could take to maintain a water free basement.

Excellent; provided a path to resolution. Honest, trustworthy and will contact for future work.

Great job!!! No leaks since the work was completed.