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Monogram Custom Homes

3.0(
1
)

Homebuilders

About us

At Monogram, we take our responsibility as Your Hometown Favorite to an even higher level by providing you with exceptional customer care that will put you at ease. Our comprehensive quality assurance program gives you the unique opportunity to monitor and stay in touch with all the details of your new home from purchase to post settlement. Every Monogram home is inspected and approved prior to settlement and comes with our own builder warranty, as well as manufacturers’ warranties for consumer products and other items in your home. This provides one year of coverage on craftsmanship and two years on structural systems, assuring you the umbrella protection you need and deserve. The best warranty is one that is backed by your homebuilder’s reputation. We are the name you know with the reputation you trust.

Business highlights

17 years of trusted experience

Services we offer

Custom home building. Remodeling.

Amenities

Free Estimates
Yes

Reviews

3.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
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Showing 1-1 of 1 reviews
Beth M.
04/2014
3.0
home builders
  + -1 more
Still hoping Monogram (Kathy and Mark Clark) will step up to the plate and reimburse us for our expenses in cleaning up their mess. Perhaps it is not their legal responsibility but they should care enough about their product and "good name" to immediately fix this.
Description of Work: The built us a home in 2008. Their plumber never connected the waste drain from one bathroom's sink, toilet, and shower to the main waste drain into our septic tank. Instead, over 15 feet of PVC pipe was never installed. Raw sewage has been splashing into our crawl space. (Luckily the guest bathroom was rarely used.) When apprised of the situation, Kathy Clark, co-owner of Monogram said it was outside their one year warranty and that they were not legally responsible. We believe Monogram, their plumber, and our county's plumbing inspector ALL are responsible….at least morally. We're paying to have the disaster corrected but wanted to warn others away from any Monogram home.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$300,000
Response from Monogram Custom Homes
First, the [Member Name] purchased a home from Monogram Building & Design, Inc. not Monogram Custom Homes. Kathy Clark is not a co-owner of Monogram Custom Homes, nor was she an owner of Monogram Building & Design, Inc. Second, they purchased their home by deed dated December 27, 2007, not 2008. We received a phone call from [Member Name] on April 21st, 2014 regarding her plumbing issue. As stated in her complaint she said that she had noticed the smell weeks ago and hired a contractor to go under the house, who did not find any issues. After noticing the smell again the weekend prior to April 21st, she stated that she reviewed the subcontractor list given to her at settlement in 2007, and called the plumber who did the original installation. She found their number was no longer operational. She stated she called another contractor and had the work fixed. She wanted to be reimbursed for her expenses. After reviewing their information I, Kathy Clark, called [Member Name] back. Our records do not reflect any earlier complaint regarding this issue. Our records show that the crawl space was inspected prior to settlement on their home, and [Member Name admitted that they had hired a home inspector prior to settling on their home in 2007, who also inspected the crawl space. No plumbing issues were found. I explained to [Member Name] that I had put a call into the previous owners of the plumbing contractor, who were still in the plumbing business with a different company. I told her if they would agree to come out and review her problems and determine if they would cover it under some kind of warranty, that was the best I could offer. I also suggested that she put a claim into her homeowner's insurance. She said she was not going to do that because her premiums would go up. The standard builder's warranty is one year material and workmanship, two years on plumbing, electrical and HVAC and five years structural. This complaint was not reported in any of those time frames. If it was a timely, covered, warranty item, our standard states the contractor is supposed to be given the opportunity to investigate and repair if covered; none of which the [Member Name] afforded us the opportunity to do. When [Member Name]asked if she had any estimates for the work being done, she stated no, that she had contractors there working. [Member Name] stated that she was going to tell everyone she could that we were unethical builders who had a moral obligation to fix her problems. I told her I was sorry she felt that way, but in all fairness to think that they had never been under their house or had reason to send a contractor under there in seven years of ownership, seemed unrealistic. Since then I was informed that [Member Name] called an attorney who had previously represented Monogram Building & Design, Inc. to suggest that he put pressure on us to reimburse her. It is unknown in the seven years what might have transpired under the [Member Name] home. When the [Member Name] purchased the home in 2007, they were afforded every opportunity to inspect the house and to make a complaint during the warranty period if warranted. Monogram Building & Design, Inc. the company that [Member Name] home warranty was with is no longer active in business.

    Contact information

    12319 Ocean Gateway # 201, Ocean City, MD 21842

    www.monogrambuilders.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Homebuilders

    FAQ

    Monogram Custom Homes is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Yes, Monogram Custom Homes offers free project estimates.
    Yes, Monogram Custom Homes offers eco-friendly accreditations.
    No, Monogram Custom Homes does not offer a senior discount.
    No, Monogram Custom Homes does not offer emergency services.
    No, Monogram Custom Homes does not offer warranties.
    Monogram Custom Homes offers the following services: Custom home building. Remodeling.

    Contact information

    12319 Ocean Gateway # 201, Ocean City, MD 21842

    www.monogrambuilders.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed