Jack's Plumbing LLC

Unfortunately, I have a strong concern and complaint regarding my recent service with Jack's Plumbing who was dispatched to me through my home warranty. I created a service request to fix what I thought was my water heater. When Jack's Plumbing came out to my property, they had me pay the $186 deductible which was understandable, but said this was actually a faucet issue and would come back by the end of the week with the correct supplies to resolve. That week passed with no followup from Jack's Plumbing then an additional month passed and Jack's Plumbing stopped reaching out to both me and my home warranty company with the issue not resolved. I would have appreciated even a simple call explaining maybe the part needed was delayed or something along those lines. But I was under the impression after a few weeks that I was being ghosted and this would never be resolved. FINALLY, they came back out and "fixed" the faucet after I had to pay an additional deductible. I can tell you I spent over $215 for my faucet deductible and the issue has not been resolved like I was told it would be. The water in my shower is still freezing after 10 mins so I have to basically jump in and out daily and barely get cleaned or I have to shower at other locations which is very inconvenient. I don't want to pay another $215 for another 1.5 month wait and for the issue to not actually be resolved again. Unfortunately, that is the least of the issues. When Jack's Plumbing came back out to fix the faucet, it was during the work day and they "repaired" the faucet while I was in my office remotely working. While the plumber was "doing his job", he dropped something and chipped my fiberglass bathtub and if not fixed soon it is going to cause major damages to both the bathtub and potentially water damage to the ceiling in the first floor from leakage. Unfortunately, since I was working at the time I didn't notice it until my next shower. I shouldn't have just assumed this would be a professional plumbing company that would not cause damage to my property. But I can guarantee that this crack was caused by Jack's Plumbing because it wasn't there until they came to work on the bathtub. I called my Home Warranty to see how to proceed and they were very helpful that Jack's Plumbing and their insurance should be held responsible. I called Jack's Plumbing immediately and they said they would take care of and send someone over to look at. Welp the same guy came back to my home today and was VERY UNPROFESSIONAL. He raised his voice at me, denied any fault on his behalf, stated things along the line that "I should have videoed him working if I wanted proof he was responsible", "throughout his entire career he NEVER caused damage" and my favorite being him trying to blame me stating I must've brought hairspray into the shower and thrown it in the tub and did the crack myself. I've never met anyone who would willingly bring hairspray into the shower because water would wash out hairspray immediately. He basically rambled on and on about how Jack's Plumbing is not at fault and I must be trying to blame them for something I did afterwards because I have no "evidence." I truly feel like he was talking down to me because I am a young female homeowner. He wasted both my time and his time by coming to my property today just to argue with me. My boyfriend was in the other room on a call at the time and overheard most of the conversation. He was even outraged by the way I was spoken to. Very unprofessional, unwilling to take responsibility and raising his voice in a client's residence. At this point, I don't want Jack's Plumbing coming near me or my property again. I might unfortunately have to look for plumbers outside of my home warranty to "re-fix" this faucet issue because my $215 went down the drain with Jack's Plumbing and I assume I cannot get any refund. It's not just the $215 I lost at this point but the additional money I will need to spend to repair the damage of the chip/crack in my fiberglass tub caused by Jack's Plumbing. I know this isn't my Home Warranty's fault, but wanted to write this review so you are aware of the treatment homeowners like me are experiencing from Jack's Plumbing. After 10 minutes of being talked down to, the plumber said he could "try to go out of his way and find a cheap BOAT repair kit to cover the crack or caulk it up." Please don't waster your time on a cheap job that will only delay the damage by maybe a few months. I will get the damage properly fixed on my end so I know its done right the first time.

I had a slew of concerns in our house. The biggest was a broken waste line in our basement. At the same time, we were having difficulty with 2 of our toilets not functioning properly. We call out home warranty company and requested Jack (he had come out before for a clogged drain). Jack came out and took a look at the work that needed to be done and explained to me what he saw was happening. He told us that he didn't have all the material with him at the time (3ft waste line) and that he needed to talk with the home warranty company about covering it. He called the next day and to schedule for the following day. He came out and fixed the waste line, showed and explained the work that he had done. Then he went to each toilet, investigated and fine-tuned each toilet (one was a simple adjustment, one was scrapping away lime build up). I have enjoyed working with Jack. He has become my go-to plumber and I recommend him to others when asked.

Scheduled service through a Home Warranty company, and Jack's came out, and said they couldn't do what was asked under the warranty. They said we could schedule to have the service done, at our expense, and we opted to do so. Jack's never called back to schedule anything, and then neglected to return a call for over a week, when I called their office. In a world where trades are highly needed, you'd think customer service would be more important.

Wow, I am not sure where to begin. I am an educated single woman who was Hoodwinkled and concern for other customers. On Thursday, a gentleman presented himself while I have an actual active leak occurring. I welcomed the gentleman into my home. I stated to him would he like to see the kitchen ceiling leak and he stated "I have seen many kitchen leaks so take me to the bathroom." Upon arriving to the bathroom, he stated he does not have the correct equipment and would send someone out tomorrow. Again, it was an ACTIVE leak occurring. The individual who came out the next day, not the same person, just ran a snake and did not call my home warranty to make sure it was approved. My insurance denied the claim and I would have told him not to do the work until I found a better price/quote and/or better quality. So now I am stuck with a bill with no way to resolve the situation except court. They are running a ponzey service and will tell any consumer beaware. From one consumer to another. Also another plumber came out and the work was more detailed then snaking a line see pictures below. I wish I could show you the video. After they left, I noticed the problem still occurring and called back immediate.

Mr. Jack McNelly arrived just as the scheduler dictated and upon showing him the damage and areas of concern, he went right to work. His experience showed when within minutes he was able to find the leak and repaired it efficiently & effectively. His professionalism and demeanor is the epitome of how plumbers should. I highly recommend this gentleman!

He left our house with a leaking gas line for our new range that was closed off with electrical tape. Electrical tape! Obviously this is totally against plumbing code, not to mention life safety. Our general contractor called him when we noticed the gas leak into our home and Jack said he was getting onto a plane and couldn't do anything about it. So, of course, we have no hot water and no gas, but we could have been killed by this. I would be happy to email photos of this completely unprofessional work to anyone who asks. Do not hire this guy. He could kill your family.