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Geek Squad - Best Buy

Appliance Repair, Computer Repair, Stereo and Home Theater Systems,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.927 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
4%
3
4%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.7
Showing 1-25 of 27 reviews

Kathryn L.
03/2016
5.0
appliance repair, tv sales
  + 0 more
Worked clean and quickly ,which we really appreciated ...great !!!
Description of Work: walked me through remotes so I totally understood ...excellent service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Lois H.
02/2016
5.0
computer repair
  + -1 more
Allistair was on time, very professional, very helpful.
Description of Work: Return call for problem that was not resolved the first time (which was not the fault of the first service technician).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda G.
02/2016
5.0
computer repair
  + -1 more
The sales rep was extremely friendly and patient and even saved me money!
Description of Work: Gave me advice on which products to buy to make my computer more secure,

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
1.0

Yes, I recommend this pro
$99.99

J R L.
12/2015
5.0
computer repair, computer sales
  + 0 more
The installer did a great job. He was knowledgeable, efficient and courteous. He solved the problem of a structural barrier that was compromising signal strength that Verizon overlooked when they came to my home to troubleshoot.
Description of Work: Installed a WIFi router.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Neil K.
12/2015
5.0
computer repair
  + -1 more
Solved all my computer issues and helped me set up my system so I can operate at peak efficiency! Very patient and did and awesome job!!! Highly recommend.
Description of Work: Fixed a multitude of computer issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Julia P.
10/2015
5.0
appliance repair
  + -1 more
Provider provided excellent set-up service and demonstrated how to properly use the clicker.
Description of Work: Provider set-up my new tv clicker.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mary K.
10/2015
5.0
computer repair
  + -1 more
The technician, Arron Janowski, was very knowledgable and prompt. He took the time to educate us. He was polite and patient.
Description of Work: Help us set up a new modem & router. Added software to our computer. Programmed all equipment to communicate with each other.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jaye J.
09/2015
5.0
appliance repair
  + -1 more
I was satisfied with the help and it met my needs
Description of Work: Diagnostic help

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Frances L.
09/2015
5.0
appliance repair, computer repair
  + 0 more
Everything was completed very professionally.
Description of Work: Installed a wireless printer to hook up with laptop and desktop

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

chris N.
08/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: on time, respectful, knew product

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Ronald E.
05/2015
5.0
home theater design, tv sales
  + 0 more
Everything went splendidly. The two Geek Squad technicians were on time for the appointment, were courteous and helpful in all respects, and appeared to be very knowledgeable in every way. I recommend them very highly.
Description of Work: Assemble TV stand, install all cable connections to electronics including amplifier, CD player, TV cable box, Apple TV, DVD player, and stereo speakers. Tested all cable connections. Provided operating instructions of all components to client. Removed all cardboard boxes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Judy L.
05/2015
5.0
appliance repair, tv sales
  + 0 more
Would definitely work with Justin and time again. Professional, knowledgeable, friendly, responsive, cared about my TV issue.
Description of Work: Try to fix old TV, install new tv

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Sheldon T.
05/2015
4.0
appliance repair
  + -1 more
fine
Description of Work: sold me a product

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

David C.
05/2015
5.0
home theater design, tv repair
  + 0 more
Went great! Did all the updates, troubleshot an HDMI and network issue for me as well. Super clean professional install.
Description of Work: Installed 60" TV on stone wall over fireplace. No issues, no mistakes, no mess.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$349

Susan T.
05/2015
5.0
appliance repair
  + -1 more
The scheduling was a breeze through Best Buy's website. The purchase was a bit confusing because there were so many options. The installation department did try to get me in sooner but I was only able to make it on the weekend. The auto starter seems to be working well so far and the tech was very helpful in explaining how the system worked. The only thing to be weary about is if you purchase the auto starter and installation online. Although there is a small disclaimer that lets customer's know that there may be extra costs for parts and other items needed to get the auto starter installed, I did not expect it to be so much more. I would recommend going in to the Best Buy to get a quote from the tech first so that you know exactly how much the installation will cost.
Description of Work: Installed auto starter.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Steve W.
06/2012
5.0
appliance repair
  + -1 more
With the warranty I had, they would come in and troubleshoot as well as diagnose. If they can't fix it onsite, they will take it back to the store. He had to get a part to fix my TV. He got the part the next day and fixed it. He was perfect, it could not have been better. he was on time. It took a couple of days to get it fixed.
Description of Work: I had my TV repaired by Best Buy/Geek Squad.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

dan M.
02/2012
5.0
computer repair
  + -1 more
They were okay and it took them about a week to respond to my call. I will use them again in the future.
Description of Work: I used Best Buy/Geek Squad for computer repair. They provided and installed a new router.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

MICHAEL H.
06/2010
3.0
computer repair
  + -1 more
They did adequate work. I felt their price was pretty high and I would probably look for someone else to do the work next time.
Description of Work: My computer needed to be hooked up and attached to a printer.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$250

Shelley G.
08/2008
5.0
appliance repair
  + -1 more
I think that this store has a good selection of appliances. Their salespeople seem to know their products. They have good sales periodic. I like that they have delivery service.
Description of Work: We bought a range and convection microwave combination ovens at this location.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$650

Scott D.
06/2008
5.0
home theater design
  + -1 more
I went in and told them what I wanted to continue to do with my TV and they were able to help me find what I need to continue to do what I wanted to do. They were very helpful and they really seemed to know what they were talking about. They explained the installation process to me.
Description of Work: I went there is get a digital tuner converter and they helped me with the different options.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$275

ALLAN D.
10/2006
5.0
computer repair
  + -1 more
The employees advised me on the spyware and antivirus packages they sold. These products were installed overnight with no problems. I made one subsequent call to one of the Geek Squad and they were able to help me with my question on the phone. I like the fact that the employees are friendly, knowledgeable and are not pushy.
Description of Work: The Geek Squad loaded a spyware sweeping system and antivirus software on my laptop computer and they created repair discs to fix my computer in case of a major crash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$161.59

Liz O.
02/2006
5.0
home theater design
  + -1 more
VERY PROFESSIONAL, PLEASANT, NO PRESSURE, REALLY HAPPY WITH THEM, EVEN HAD THEM INSTALL ALL THE EQUIPMENT.
Description of Work: Informed us about new technologies in the television market and we purchased a 50" plasma TV from them

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

09/2005
5.0
appliance repair
  + -1 more
THE WORK WAS EXCELLENT. I HAD TO RESCHEDULE THROUGH BEST BUY TO COME BACK OUT. THEY WERE REALLY NICE. I WOULD RECOMMEND THEM AND USE THEM AGAIN DUE TO THE QUALITY OF THEIR WORK.
Description of Work: CLEANED COILS AND MAINTENANCE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

JEWELL D.
09/2005
5.0
computer repair
  + -1 more
I HAVE USED BEST BUY FOR A COUPLE A YEARS CONCERNING MY COMPUTER SYSTEM. THEY WERE VERY POLITE AND EXPERIENCE IN WHAT THEY WERE DOING. THEY WERE ON TIME.
Description of Work: INSTALLED MEMORY AND CLEANED HARD DRIVE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

ROY N.
04/2005
5.0
home theater design
  + -1 more
SALESMAN AT BEST BUY WAS VERY HELPFUL PICKING OUT A TV AS WELL AS THE HOME THEATRE SYSTEM. HE WAS VERY COURTEOUS AND ACTUALLY POINTED OUT A BETTER HOME THEATRE SYSTEM FOR LESS MONEY.
Description of Work: PURCHASED A WIDE SCREEN TV AND HOME THEATRE SYSTEM FROM BEST BUYS. THEY DELIVERED AND CONNECTED EVERYTHING FOR US.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$3,000
    • 1(current)
    • 2

Contact information

5200 Campbell Blvd, Nottingham, MD 21236

www.geeksquad.com/repair

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Computer Repair,
Stereo and Home Theater Systems,
TV Sales,
Computer Sales,
TV Repair,
Appliance Sales and Installation,
Camera Repair,
Auto Radio Service

FAQ

Geek Squad - Best Buy is currently rated 4.9 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Contact information

5200 Campbell Blvd, Nottingham, MD 21236

www.geeksquad.com/repair