Porcelanosa was founded over 40 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. The family who originally founded Porcelanosa back in 1973 still runs it today under the same core values of work ethics and integrity. Porcelanosa started operations in the United States over 30 years ago and has quickly grown to become the choice resource for homeowners, builders, architects and designers. Our effective infrastructure of showrooms, retail partners and distribution centers enables us to inspire you with the latest products exhibits, rapidly deliver and tirelessly support the pre and post sales service so many have come to expect from the trusted leader in the Tile, Kitchen and Bath industry. Additional DBA - Porven LTD.
Business highlights
52 years of trusted experience
Services we offer
Tile, kitchen, hardwood and bath products for both commercial & residential as well as design advice from our dedicated sales professionals.
We renovated 3 bathrooms with almost all materials from the Rockville store of Porcelanosa including a shower column, an expensive Porcelanosa brand product. After less than 2 months of use, multiple rust stains appeared on one side of the shower column. When I contacted them I was told this was a result of using 'harsh cleaning products' and that I should not use vinegar/ammonia/bleach. We do not use any of those products. We clean all surfaces including rest of the shower column, linear drain cover, towel bar, shower door handle & hinges - all steel materials - the same way and none of those have shown any damage. I was really disappointed that they do not stand behind their own name brand product and refused to take any responsibility for a defective product. We have other projects including kitchen renovation but will be looking elsewhere for completing the projects.
Description of Work: Purchased a shower column as part of 3 bathroom renovations
Description of Work: Kitchen cabinets The address of the stores are: 11500 Rockville Pike, North Bethesda Maryland, 20852 1000 Connecticut Avenue, NW, Washington DC, 20036
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$27,000
Tom B.
01/2017
4.0
ceramic tile
 + -1 more
Fine. We love the tile. A friend bought the same tile on our recommendation. She's very pleased, also.
Description of Work: We replaced our kitchen floor. Porcelanosa did not install the floor. They sold us the tile.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Adie R.
12/2014
5.0
ceramic tile
 + -1 more
With Porcelanosa, my experience was A+. In terms of the advice in making the selection of the tiles, the personnel was extremely helpful as well as in problem solving. I highly recommend them.
Description of Work: I purchase my tile at Porcelanosa. I just had them installed and they were completed last month.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Susan B.
06/2014
5.0
ceramic tile
 + -1 more
They were picked up by my contractor - no problems
Description of Work: Provide backsplash tile
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Beth F.
06/2014
5.0
ceramic tile
 + -1 more
We purchased a very nice tile that was on clearance. The salesperson helped us choose the size of tile, calculate quantity needed and pick out a grout color. We picked up our selections from their warehouse. It was a first class operation from showroom to warehouse.
Description of Work: Provided help selecting tile and grout for a bathroom remodel.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Porcelanosa
Thank you for your kind review [member name removed]!!
MARSHA M.
05/2014
5.0
ceramic tile
 + -1 more
The sales person was very helpful helping us select the tile and calculate the right amount. They also arranged for us to pick up the additional materials we needed.
Description of Work: We purchased tile for a shower
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Linda P.
03/2014
2.0
ceramic tile
 + -1 more
We did not and would never hire them. There was no offer of any information or advice. They told us we would have to make a deposit on the work and then they could advise. We had to sit and wait for attention while the woman took several telephone orders, with us sitting across her desk.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100,000
Vincent R.
03/2014
5.0
ceramic tile
 + -1 more
Excellent materials and design, great professional advise and very responsive service.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Barbara C.
03/2014
5.0
home remodeling
 + -1 more
AMAZING HELP CREATING A NEW KITCHEN AND BATHROOM
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda A.
03/2014
5.0
ceramic tile
 + -1 more
Abdel Ahmadi looked after us and was very informative and helpful. It was great to get design ideas from him. He gave me a 50% discount on a mistake sheet of mix sil blue tile. Their staff was very informative and their showroom was awesome. I have recommended them to family members and friends who are doing their bathrooms and kitchens.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$100
Martin P.
03/2014
5.0
ceramic tile, home remodeling
 + 0 more
We were remodeling 3 bathrooms and a powder room, and sourced most of the items through Porcelanosa. The price/quality is excellent. Porcelanosa provides high-end European kitchen and bathrooms for a fraction of the cost of similar Italian, Swiss or German purveyors, particularly during its sale, but even without the discounts. Their look is very sleek and modern. We tiled our floors and also did floor-to-ceiling tiles in our bathrooms. Having looked at other tile providers, I must say that I found Porcelanosa's to be by far the most attractive. It has almost been a year since the renovation and we are extremely pleased with the results. So much so that we recently went back to Porcelanosa to purchase items for our final/4th bathroom which we will remodel next month.
Description of Work: We had a great experience with Abdel, our designer, who was very helpful in providing design ideas, selecting tiles and other bathroom fixtures, and methodically going through the order to make sure that we had all the needed plumbing accessories for our bathroom remodels. He was also helpful in following up on missing/delayed items and tracking down additional tile when the need arose.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$40,000
Lucilia T.
02/2014
5.0
ceramic tile
 + -1 more
Advised me the best fit for my needs (bathrooms). Bought tiles, shower door, faucets. |Great sales associate, excellent product quality and design.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Nancy R.
01/2014
5.0
ceramic tile, home remodeling
 + 0 more
Porcelanosa is a terrific outfit. The staff in the Rockville, MD store went to work and somehow got the tile delivered to us in time, even though it was not on their regular schedule. They also had everything else we needed, including spacers in several different sizes, and the right grout. The tiles are simply fabulous. They "make" this gorgeous new kitchen. We thought their entire line of Spanish tiles was really beautiful and unique. Working with Porcelanosa went smoothly from beginning to end, and their price was amazingly reasonable also. We have recommended them to all of our friends.
Description of Work: We had a large kitchen renovation underway and loved one of their porcelain tiles, but the size we wanted was up in a warehouse in NJ and we needed to do the install the following week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
George E.
01/2014
2.0
ceramic tile, flooring contractor, home remodeling
 + 1 more
We were told the contractors to contact for installation which we did. DJ floors did the floor tile very well. Graniteworks, because or training or other problems was not able to fabricate krion or install it correctly. One of the problems that was very evident was that the countertop had not been measured correctly and the krion had bumps and cracks where different pieces had been bonded together. Nor was Graniteworks able to line the countertops up correctly or make the reveal. Finally Graniteworks quit the project. Several months later, porcelanosa finished the project with people they hired. How do the countertops look now? There is no reveal between the tops of the cabinets and the countertop. There is still a bump in the krion and in some places the krion extends an inch out from the cabinet. The whole project took about fourteen months. That is a long time to have a mess and lots of inconvenience in the kitchen! Porcelanosa did not request the other half payment at the end. I do like the krion countertop in my kitchen....even though several things about it are not right. Krion is a lovely surface material.
Description of Work: Porcelanosa was very good in the showroom..good help and unbelievably beautiful tiles. We found a porcelain floor tile as well as krion for the countertops.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$3,000
Andrea M.
01/2014
5.0
ceramic tile
 + -1 more
This was the only store in the region that had a large selection of ceramic tile from which to chose. The staff was knowledgeable in helping me select what was best for my needs at the best price. When I needed to change the numbers of tiles (return some, get others) they were accomodating.
Description of Work: I bought ceramic kitchen floor and wall tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Linda E.
01/2014
5.0
ceramic tile
 + -1 more
They carry high end, high style designer tile. And they are accommodating and know there products so can provide advice on your project, including alternatives or how to solve design issues.
Description of Work: We have purchased tile on a couple of occasions from Porcelanosa.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$1,500
Mark M.
12/2013
5.0
ceramic tile
 + -1 more
Excellent service and expert advice.
Description of Work: Sold us tile for bath (walls and floor).
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,215
S P B.
12/2013
5.0
ceramic tile
 + -1 more
The combination was perfect and she seemed to had grasp our style and taste. She was assertive, patient, easy to get along and very helpful each time with interacted with her. The installation had some set backs and we needed to get more tiles. She went out of her way to make sure we had the tiles available on time. She even came to our home to look at the installed tile. The quality of the tile is excellent and it is what we were looking for. We have been very pleased with her performance and with Porcelanosa.
Description of Work: Ms. Borrero was extremely helpful in selecting the tile for backsplash and floor and the grout color. She paired them up with our selected countertop and cabinet colors.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eric R.
12/2013
5.0
ceramic tile
 + -1 more
Sold me tile. Went well. High quality materials.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Marjorie J.
12/2013
4.0
furniture sales
 + -1 more
They ordered a free standing medicine cabinet. It went very well.. This item came from out of the county and with that I feel like we still received it in a timely fashion.
Description of Work: I used PORCELANOSA.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$900
Charles A.
12/2013
5.0
ceramic tile
 + -1 more
We purchased tile and materials. The staff was very helpful in our selection.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
isaac F.
12/2013
5.0
ceramic tile
 + -1 more
they did well. i will go back again.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
David R.
11/2013
5.0
ceramic tile
 + -1 more
The selection and quality is great. I picked my tile and will order it as soon as my counters are installed. Wonderful selection and knowledgeable staff.
Description of Work: Reviewed and selected tiles for backsplash. Have not ordered or installed them yet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Crystal J.
11/2013
5.0
ceramic tile
 + -1 more
Provided beautiful tile, spacing suggestions, grout and paint ideas.
Description of Work: Provided beautiful tile, spacing suggestions, grout and paint ideas.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Ceramic Tile,
Kitchen and Bath Remodeling,
Flooring Sales and Installation,
Furniture - Sales,
Furniture - Custom Made,
Hardwood Flooring Sales and Installation
FAQ
Porcelanosa is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 6:00 PM
Porcelanosa accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
No, Porcelanosa does not offer free project estimates.
No, Porcelanosa does not offer eco-friendly accreditations.
No, Porcelanosa does not offer a senior discount.
No, Porcelanosa does not offer emergency services.
No, Porcelanosa does not offer warranties.
Porcelanosa offers the following services: Tile, kitchen, hardwood and bath products for both commercial & residential as well as design advice from our dedicated sales professionals.