AAA Appliance repair

When the service man came to the house and determined that the refrigerator wasn't worth fixing they charged me $125. I called the office, no one answered so I left a message, asking why they charged me $125 when I was told it would be $75 to check out the refrigerator. No one has responded to me telling me why I was charged more than I was told it would cost to check out the refrigerator. They should at least have the courtesy to call me back and let me know why I was charged more than I was told. Bad business. Would never use them again.

Lester came promptly. He checked the machine and said that the lid switch had not properly engaged and that no repair was needed! I was so grateful and impressed with his honesty. He also gave me tips on how to keep other appliances running well.

unknown

Service provider was courteous, prompt and affordable. Will definitely use again when needed. Also, they gave me a "window" when service would be provided and actually showed up on time!!

unknown

No work was performed. Our washer is located in a basement laundry room which is app. 50% underground along the wall where the washer is located. Lester surmised the situation and informed us the machine was not installed properly. In addition to our and quot;standpipeand quot;? being far too high and/or our washer too low? an addl hose had been added to the manufacturers hose to reach the pipe and had become kinked where the two hoses met and were taped. Lester was very vocal about his opinion of our contractor and the plumbing company who installed the washer (Wyrostek). His recommendations were either have the standpipe moved/lowered or build a platform for the washer to raise it to standpipe level. Lester stated his fee was 95.00, even though the information on Angies List stated 65.00 which we paid by check. We called our contractor, JSquare and he came the following day, 3/13 to look over the situation. He said the suggestions were ridiculous, took pictures and arranged to return the following day, Friday 3/14. Another appliance company, Metropolitan Services came with him 3/14, agreed with the contractors assessment, said lowering the pipe or raising the machine made no sense and proceeded to un-tape the hoses, uncoiled the area and merged to create one shorter hose to reach the pipe. The machine has worked perfectly since. On 3/14 I phone Metropolitan Appliance to inform them of the situation and ask about the disparity in the rates. I was told I would get a refund for 30.00. We phoned again today 3/21 and relayed the scenario and were told the check would go out Tues. and they would be changing the information on Angie's List. Bottom line is it cost us 65.00 to learn about the hose which we should have known. Fortunately, neither our contractor or Metropolitan Services charged us to come out and both thought in light of the situation, no work performed and incorrect information we received we should not have been charged for a full service call.

He did a good job and we were happy with the service. He came in and did the job quickly. He is honest and trustworthy.

It was good one stop shopping that they could take care of dishwasher, refiragtor, and oven. they made recomendations for upkeep.

I was overall very happy. He went up and above the service that I expected. I felt that the price was a little high and he offered to refund a portion the price.