R & J Home Services

I scheduled an appointment for 11 AM this morning to have windows washed. This was in response to a flyer ad from the company. I checked their listing here and noted that most reviews were positive as to the work performed, but it was noted that punctuality is not their strong point. I would be home anyway, so that was not a major concern. At 11:15, when they had not arrived, I called the company to inquire about the ETA. I was told they would get hold of the crew and call me back. Two hours later I had still not receiver a call. I then called them again and was told they (the crew) had not responded to the office's inquiry. I asked them to please contact me as soon as they heard of a new ETA. I was not contacted at all by them - all contact was by my origination. DO NOT EVER USE THIS COMPANY if you must take time off of work to have services performed. You'll be badly disappointed.

This company doesn't have a live person answering the phone, just a voice mail. So setting up an appt. is a huge frustration. I've used them several times over the past 3 years, and they do a good job cleaning the windows. They do not clean the sills or the screens. I could live with that because the price was right. However, I tried to schedule them to come out again in August 2015. I got a call back and schedule an appt. On the day of service, they called and asked to reschedule me to the afternoon. I was fine with that. But then, they never showed up. I called and left follow-up messages at least 5 times. They don't answer the phone (of course) and never bother returning my call either. This outfit is completely unprofessional to work with. The savings is not worth the hassle.

NO SHOW. Talked with Moses and made an appointment on Sunday, 9/29/13 between 3:00-3:30 pm for window washing. At 3:45 pm I called the number that indicated 24 hour answering service but it was just a recording. I left a message inquiring when the workers would arrive. I called the number that was Moses' number and left a message to call me. I received no response from anyone at this company. I would never recommend this company. This conduct is very unprofessional.

They got the job done but it was a pain to have them scheduled, especially with one no-show instance. We have used them in the past and I am not sure if they are any better or worse than the others around. Make sure you get a confirmation over the phone on the day of the appointment.

They were dependable and did a thorough job. They were a little late and they did not call but they were done with the work in a short while. The crew was courteous, professional and their pricing was excellent.

Appointment made, they never came and never called