
Willis Builders Inc
About us
General contractor servicing Montgomery County and parts of Washington DC. Willis Builders is a family owned and operated company, that specializes in additions, kitchen, bathroom and basement remodeling. Our team is skilled in all aspects of residential construction. Willis Builders has built a business on honesty, dedication and hard work. Our goal is to make your renovation dream come true! Contact us today to schedule a free estimate.
Business highlights
Services we offer
Remodeling & home renovation. Bath & kitchen remodeling. Additions. Damage repair. Handyman. Flooring. Termite control. Doors & windows. Decks & porches. Painting. Trim. Basements.
Services we don't offer
Wallpapering.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- PayPal
- Check
- Visa
- MasterCard
- 115
Assorted photos uploaded by Willis Builders Inc
Number of Stars | Image of Distribution | Number of Ratings |
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80% | ||
10% | ||
6% | ||
2% | ||
2% |
Filter reviews by service
"Member , thanks for taking your time to appretiate the guys who worked on your home. its an honer to serve you! Glad you enjoyed the workers and experianced the hard work the guys performed. Look forward to serving you next time! Blessings"
The crew worked over the weekends and well into most evenings to reach certain points of progress and set the next guys work up for success. I checked in with them frequently and they made sure to ask me before certain things were done (checking wall placement, ensuring tile patterns looked good, double checking minor details). This excellent communication (in person, by e-mail, and text message) made sure that I knew what was going on and things were being done the way I wanted. They removed trash once or twice a week to ensure a clean job site (it is a construction zone, so lots of tools, materials, debris accumulate - but they kept it orderly as best they good and still be functional).
Matthew at the beginning and his crew along the way provided helpful suggestions and modifications to the plan that greatly improved the finished project - I am grateful for their input.
We really can't say enough about how great these guys were from start to finish. They did more than we expected in a quick and timely manner with the very best of results. You really can't ask for more. I highly recommend Willis Builders.
"Simple Response to this member! His generosity in his praise says it all about this man! What a super guy . Anyone who takes this much energy and detail to appretiate another human being or team of men is Absolutly amazing and of the utmost quality of character. Im Honered to have had the oppurtunity to serve you. Bless you and your family!"
"This client is the kind of guy we love to work for because hes got such a huge heart we bacame freinds. Thank you for your report and blessing us with your work. Im glad to have met you and look forward to working for you in the future! Blessings Matthew"
"Thank you for your excellect report detailing the high level of communication the teams have. Also shows the guys actually care to make you happy and give you what you want not just get their 8 hours and go home . This is huge because this is our goal to be experts in communication and service. We look forward to serving you again and again and thank you! Blessings Matthew"
"Member this report isnt very positive and i cringe when I think of it. First of all im sorry you missed the three month window to get your communication through to us. I have to admit we had a few others miss the deadline also but they all got their jobs done. They called and took responsibility for missing the deadline of three months . I figured since they all communicated why they missed it and got their contract and list in after the deadline but had communicated before. You purchased the coupon on jan 14th ., We emailed you a contract jan 16th. This was a 2 hour coupon We emailed and called on january 20th because we had not heard from you.We got an call from you in may asking about a coupon you had purchased. this was 5 Months later. I informed you we where in spring and booked up for 3 weeks solid. I offered you to upgrade your coupon to a full day at the same rate . This was your next response . You where upset and didnt want a full day. We cant be doing 2 hour service jobs in the peak of our season when or 1 hour rate is $75 and you where offered at $48. Im sorry this didnt apeal to you , please understand angies list has done nothing wrong to you. You are 100% responsible for this situation. We made many attempts to contact you and even negotiate a fair deal with you. Angies list only assisted you with an agreement that you wish now to blame them for after you agreed to it. I tell the truth to serve you in the future. Im 100% responsible for everything that I atract and I pray you find the truth for yourself. If you beleive you are right , you are , but you will get the same results over and over untill you chose another perspective. try it on. If I didnt care for you as a human I would not share this valuable insight with you. Blessings and thank you for posting your response."
Anderson arrived promptly and completed several items for us. He was so efficient that he finished about an hour before our time was up. Repairs included:
Installation of replacement outdoor flood
Re-plaster of several holes
Replacement and painting of several stair railings
Repair to garage door to adjust pulley and re-lubricate the tracks
Applied clear silicone caulk to cracks in stone veneer siding
Repaired/glued broken coffee table
Installed coat hooks
Although initially frustrated by the scheduling experience I am ultimately very happy with the work completed.
"Not sure why we got a negative report. this was a 2 hour coupon. Very confused."
Once work began, it was Marcelo, our project lead, who handled everything, although Matthew was available at a moments notice if we needed him, which we never did. I can not say enough good things about Marcelo. First of all, his workmanship is impeccable (and we are picky). He is professional, reliable, hard working, communicative, patient (especially when we changed our mind about things in he middle of the project), and an overall nice guy. Much of the work was done by Marcelo and Luis, a wonderful team who work well together and also worked well with us. At times, other members of the Willis crew were at the house lending their expertise to the project. Everyone was wonderful.
Marcelo and Luis worked six days a week on the project (arriving a bit later on Saturdays so we could sleep in.) If working on Saturday had not been convenient for us, they wouldn't have done it, but we wanted to get the project to completion as fast as possible. They always worked their schedules around our schedules and tried to be as un-intrusive as possible. Every night at the end of a long day they spent time cleaning up so that the dust was at a minimum. They did this even when I encouraged them to leave the mess and go and get some rest. It was amazing how little dust there was even when walls were brought down.
We chose our own granite supplier and fabricator. Marcelo orchestrated the installation, however, and was here with me when that occurred (at 6pm on a Friday night). This was good because when there was a problem with the granite, he was able to help assess the situation and help resolve it with the installers on the spot. Aside from the granite, the Willis employees did everything except installing new and refinishing our old hardwood floors. This was subcontracted out, but Marcelo made all of the arrangements with the subcontractor.
Overall we are thrilled with the results and the experience of our renovation. Of course any major renovation is stressful, but ours went about as smoothly as humanly possible. This is predominately due to the professionalism of the men that Matthew Willis has assembled into a wonderful team. We are looking forward to our next project with them.
"Thank you for hiring us and giving us the opportunity to serve! I read this report to William and he was so happy and inspired to hear his name used and appreciated. Your kind words of blessing will sew you your fruit of gratefulness and kindness and appreciation. You WILL REAP WHAT YOU SEW ! Thank you for sewing Kindness, Appreciation and contribution to others! You have put food on the table for us and we are grateful. Bless you Matthew"
ourselves.
ORIGINAL: We bought an Angie's List Big Deal coupon for handyman service with Willis Builders and were very happy. Fabio and Anderson were fantastic! They worked hard, were efficient, and did a great job on everything. We have an old house, and they did a great job problem-solving when solutions weren't straightforward. We hired them for extra hours beyond what the Big Deal coupon covered, and definitely plan to call and request them for handyman services in the future. Based on this great experience, we also hired Willis Builders for two larger remodeling projects that are currently underway. So far our experiences have been a bit more mixed, but we'll post an update and a more complete review once the jobs are done.
"This is what you call the perfect client who has her home torn apart by us for the last few weeks working on her second project and not one negative word! I'm amazed at her patience and appreciation for the guys. These clients are a blessing to work for. They have been so understanding and fair when we find things that we have to correct at additional costs. The bathroom floor was completely cut through the supports and they where happy to pay for us to repair this unforeseen condition. They are very diligent in keeping track of the additional and when things aren't perfect they are a clearing for communication. I'm amazed they don't complain even though the situation could make most cry! We are very thankful to be working for them and wrapping up the second project in the next couple days, so they can continue life without us destroying and rebuilding in their home."
The miscommunication:
1) Angie's List had an incorrect phone number on file for me, which I just discovered when I called to cancel. It didn't change my decision to cancel though (see below).
2) The company sent a contract to the Email on file with Angie's List, which went to my junk mail and got deleted.
What I did to fix it:
I called them when I was ready to schedule, which is when I found out the emailed contract probably got deleted from my junk mail. I gave them my work Email address over the phone and they misheard one of the letters (N instead of M I believe). We fixed that, I got the contract, signed it, and returned it via Email. I awaited a call to schedule, which is the process outlined in the contract, but I didn't received one after about a week, so I called back and left a message. Matthew Willis called me back and his response was why I am cancelling.
The problem:
When I spoke with Matthew, I was aware that there were contact info. issues, although I thought they had been cleared up. I was not interested in assigning blame. However, instead of trying to schedule the work Matthew began defending himself, talking about how he had tried to contact me and how he personally had spent 20-30 minutes trying to figure out my contact info. To the best of my knowledge, his assistant had corrected the information. The assistant had two correct Email addresses and I had given my correct phone number over the phone and on voicemails at least 2-3 times. I was monitoring junk mail in both Emails as well during that week and I received nothing. The defensive tone Matthew took was unnecessary and I had the overwhelming feeling, especially when paired with a previous conversation about the Email that had gone to junk mail, that Matthew was more interested in defending his company's efforts by blaming me for the confusion than he was in solving the problem, and I don't care to do business in settings where blame precedes problem solving. Yes, there were issues with the contact info., but they were fixed and instead of receiving respectful customer service with an honest attempt to get the work done, I got the feeling I had to defend myself in order to get the work scheduled.
I rated them a "C" for responsiveness, bucause thier responsiveness was "fair." It was timely when Matthew was responding to my voicemails, but actually scheduling the work was not timely. A "good" effort would have been to fully correct my contact info. in their books when I initially gave them the correct info.
I rated them an "F" for professionalism because a professional would have done the legwork to connect with his assistant, correct information, and, rather than blame me for delays in scheduling, simply schedule the thing and move on. I was understanding of the delay, and take some ownership in it's cause, but I will not work with a contractor who chooses to prioritize laying blame over fixing the problem.
UPDATE:
Matthew responded to the above posting with a voicemail that I am typing out verbatim. He tries to respond in a professional manner but misses the mark by telling me I have sensitvity issues and he ends the call with "I'm sure you'll reap your fruit." I'm not sure how he intended that last remark. Regardless of his intentions, I am taking the time to post the details of my situation in the hopes that Angie's List users, including myself, will be the benefactor of such postings, thus reaping the fruit of honest accounts of both excellent and unsatisfactory contractors. Here it is, you judge whether I have senstivity issues:
Matthew Willis voicemail: Just read your report on Angie?s List. I didn?t really mean to blame you. What I was trying to tell you was that we went through a lot of effort and a lot of hard work to try to get your job scheduled, and I was looking more for a "thank you" instead of trying to blame you for having a hard time contacting you. That was not my intention was to blame you because how could I blame you when you had nothing to do with it except for Angie?s list sent us the information. So it?s not logical that I could even blame you for that. But anyway, that?s your perspective. If you?re that sensitive than that?s your issue. So I?m sorry that you felt that way, but it seems like you might have some issues there. Anyway, we did our best to try to serve you. We went out of our way. Like I said I spent 20 to 30 minutes researching and trying to call and making arrangements and I knew we had your information with my assistant; I talk to him every day. He said ?Oh, I?ve got the information, I I got the email corrected, it was just one letter that was missing so now you have the correct information.? I keep track of my business. I?m sure you?ll reap your fruit. Good luck and sorry things didn?t work out. Bye.?
"Im Sorry please Forgive me ! THANK YOU for your time to express yourself I Still love your Name member it means (Gift of GOD) Bless you Matthew WIllis"
"Thank you for your kind response and Im very Happy Elijah Did a great job getting your job done faster then expectations. We look forward to serving you again in the future!. Thank you for tking your time to bless our company with your kind words of approval. it means Alot to us to have served you well Especially with the 140 2 hour coupons we had sold in only 3 days. Looks like those with patiance and resonable expectations where served to best of our standard. We are very lucky and blessed to have such amazing guys on our team!"
I have to add that my husband is very particular, and we have booted many service people from the house for not knowing what they were doing, acting unprofessionally, etc. He was very skeptical of any handyman service, having had such bad experiences, including with one of the more popular and expensive handyman service. He was shocked as each task he gave the Willis "handymen" was performed well. This is indeed high praise!
"WOW! I feel so good after reading your letter. Im so happy we could reedem contractors ! Im very sorry you had other bad experiances but it is one of my intentions to prove that contractors can be great! The funny thing is we can only be as good as our weekest link and Im so grateful God has blessed our buisiness with amazing hard working individuals who make our buisiness what it is. On the sother hand we are so thankful to have attracted the great customers like you guys who really appreciate the details of what we are doing. We love it when we make our customers begin to have faith again in our industry. Their are some really great people out here who love what they do and do it well. If you know one of those people I hope they call us and can get through my strict screening process for employment. We need more great workers who want to provide great service for our super clients! Thank you for your time to thank us and it means alot and truly warms my heart!"
"Thank you. It looks like you gave us all Bs . Thank you for the great words to express your gratitude. We look forward to serving you again and we hope we can get all A's next time! Blessings Matthew"
"Wow , This almost made me cry a few sundays ago when I read this report. Literally have been avoiding looking at the reveiws since. I love my clients and have been so lucky with great people who are thank full for our hardworking men who provide for their families by working as much as possible to get their bills paid. Every once in a great while we get a difficult client who has impossible expectations. This was one of my best Handymen named Roberto who worked 20 hours replacing exterior wood that had been neglected to rot. Roberto had upon my order brought a helper for half a day to secure his ladder and support him from the ground cutting and passing up the peices to replace the rotten wood. The Main problem with this job is that Mr David Nelson expected this work to be done in a 6.5 hour time frame with only one person. Well Expectations!! where not met. I had roberto come meet David Nelson on a monday to show him the work that was done because David Had been working and had no idea what was actually done and the time it had taken. Roberto spent another few hours describing and meeting with David Nelson without charge to clarify and exchange information. Roberto notified me that David was satisfied and would be calling to give a payment. I explained to david its not right to have one man working alone on a roof or from a ladder and the helper deserves to be paid also. Davids excuse was still after the meeting { I could have done this myself in one day} and refused to pay any more then 8 hours total for both men. He then sent me an emailing justifiying this action . { Roberto shoud have told me it was taking more then 6.5 hours time so im only paying for 8 hours total. He said in an email Im paying you only $50 for materials of the $150 we purchased and he was paying us 1.5 hours above the 5.6 hours because he felt because he was out of town and wasnt contacted that he isnt responsible for paying the hours worked at his home. He said he would have held the ladder for Roberto{ while he was out of town}. OK. Then he stated " If you agree to this by 8 pm on thursday January 26th , I will send you a check to you at your gaithersburg address for this amount and not file a complaintwith Angies List. If not I will Pursue a resolution to this matter solely through my Angies List Representative. Thank You Member. LOL my response was that same day it was a bit frusterating and i knew I was being riped off and leveraged with Angies List. I Sent a response very simple. I accept your offer accept dont send my ANY money, I dont want your money and if you send it to me , I will Donate it to Marthas Table. He sent me a check for what he offered and it was $172.50. I then paid my carpenter a day to go install cabinets for Marthas Table in Washington DC and I paid him $250 to make sure I was cleansed of Member's Money. I pray he learns to bless those around him in life because this is the only way we cn complete ourselfs and love humanity. I fully Forgive him and send him love. We learned to be more in communication about peoples Expectations and filter those with unreasonable or impossible expecations. Im thankful for every learning experiance I get from gods children. I was surprised when I saw his F ranking for price when he paid a grand Total of $491.50 For 24 hours work and $150 in Materials. Also he clearly stated if I Agreed to his Threat he wouldn't give us a bad report. Go Figure"
"Im sorry that you felt as if we would never call to schedule your job. You where right it ended up we never did call because we where to slow for you to call you. Im So thankfull for the 140 coupons we sold in 3 days! Im also even more thanful we didnt have 140 emails everyday for 4 days straight from everyone who wanted to be scheduled first! LOL could you imagine. A few people where very agressive with getting their jobs scheduled. and even expected to be scheduled before sending in their contracts amd Lists. This ranking is sort silly considering I personally awswered this individuals emails everyday asking" are we their yet" !. Well more like schedule me schedule me NOW NOW NOW!. Im not sorry that we have a system that 138 out of 140 where totally satisfied with. Im going to be thankful we didnt get to this guys job because i could only imagine how difficuly a client this would have been. I know being patient , generous ,loving, kind and accepting , I will atract similiar clients! Some times one sneaks in who is entitled, (You fill in the rest). I donrt even like mentioning or thinking those low energy thoughts. It does make me sad in my heart to feel someone would actually spend the time to trash another human or group of people who rely on blessings to feed their families. Maybe its just me but Even when im total upset about someones service I still take responsibility so I can have a lesson for my growth. We began scheduling our 140 coupons within 5 days of organizing them. Our system is being refined and im thankful for the oppurtunity to serve those who need and appreitiate our service. I wish only patiance and kindness to this human who is gods child and pray for their kindness to shine through!"
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