Willis Builders Inc

Willis Builders are great. The first time 2 different guys came out and they were only so so. The second time the guy who came out was really, really good. I have asked that he comes back again.

1. They were VERY late. The foreman called and explained that he had a problem with his truck. Very understandable. He expected to be an hour late. He was more than 3 hours late, because instead of coming to me he went directly to an appointment with another client. 2. The foreman had come by the house prior to the appointment day to see the job and I showed him the master bath shower. He assured me that they would be able to take care of it with no problem. 3. As soon as they walked in he sent his helper to the bathroom to begin the shower door process. However, he sent him to the WRONG bathroom. I checked out the noise coming from the hall bath and found that the helper had removed the perfectly good bathtub enclosure. I stopped him and showed them the CORRECT bathroom. The helper proceeded to reinstall the tub enclosure upside down. When I pointed this out, he uninstalled it and reinstalled it. This time the door was not completely on its track. He uninstalled it and reinstalled it. This time the frame was upside down, with all of the gunk from the bottom track and all of the adhesive he had used in the previous installation showing. I just let it go because by that time I just wanted him out of that bathroom. 4. The shower door enclosure was removed, as originally planned. However, instead of repairing the fiberglass as I understood they would, he just put some acrylic caulk in the holes. If I had known what I'd go through on the whole shower thing I would have employed a company that just repairs fiberglass tubs. You can buy a fiberglass repair kit at the Home Depot. 5. The door was installed beautifully. They did a really good job. However, the door knob and dead bolt installed on that door and another door were installed upside down. I can live with it, but it's not what I expected. 6. I paid for Handyman services for 6-1/2 hours -- that means 3-1/4 hours each for two men. I expected that I'd have to pay maybe 1/2 hour - 1 hour more for each man. Instead, because of the repeated mistakes with the bath enclosure door, they stayed 3 hours more -- which is 6 hours that they charged me for. I was very upset so they took off the fee for the disposal of the old door. I still think I was ripped off but I was so tired and stressed that I just wanted them gone. A simple coujple of jobs that should have taken the morning of the day I took off to accomodate them took until after 6:00 and I just wanted it over. I'll NEVER do this again.

I had a fabulous experience with this company and will definitely use them again. It was VERY easy to schedule the work -- I was able to use email rather than play phone tag. The owner was very responsive, professional and cooperative. Once my job was assigned to a carpenter, it took less than two weeks to schedule and complete the work. It was less than 4 weeks from coupon purchase to completed project (it would have been shorter but I took a few days to return the paper work they asked me to complete -- very simply, just describe the work so they know who to send). The carpenter arrived on time and worked continuously. He had to troubleshoot a few unexpected things (we have an older home) but still got the work done on time. He put down tarps to protect our floors/carpet and then did a good job cleaning up. I was very happy with the results. I highly recommend!

I was very underwhelmed. At first I was not happy that I only had a three month window to use this coupon. I scheduled an appointment but the company later contacted me and said they had to come at a different day/time. This new day was much less convenient for me. The gentlemen were very nice, but they did not do anything special. They hung a couple shelves, put two screws in a bookshelf, and told me they were unable to fix my dresser (which my husband, who is a finished carpenter actually did fix very well at a later date). So generally, I was underwhelmed by their initiaitive -- they did not offer any ideas or thoughts. I would not contact this company again. $100 is pretty steep for amount of work they actually did -- I could have done it myself.

From start to finish, my experience with Matthew Willis and his team was excellent. They were upfront about their estimates and great to work with in terms of communication and updates. William and Tiago were the leads on the job. They were wonderful, flexible and gave us different ideas. We were told the work would take 6 to 8 weeks for the job to be completed and they were done on time. All our materials were purchased from Home Depot and Lowes and they really were detailed about keeping receipts. Overall, we would definetly hire these guys again. Great Work!

The gentlemen arrived on time. We quickly reviewed the projects to be completed. They split the projects to work through them more effectively in the time alloted. Being organized on my end helped to make their time at my house productive.

The service couldn't have gone any better! I purchased an Angie's List Deal for $319 for 6 1/2 hours of handyman service. I needed to have 12 ceramic tiles replaced after the installation of a new sump pump. The ceramic tiles had been jack-hammered out and the floor dug up for the sump pump installation. I provided the matching ceramic tiles, quick-set mortar, sand-colored grout and spacers. Per my request they scheduled my appointment within days. The gentleman showed up on time and began the work immediately. He did a fabulous job of cutting the tiles. Four of the tiles had to be cut in a circular shape and the rest of the tiles also had to be cut to fit into the area. The grout was installed smooth, even and looked great. Everything was perfectly cleaned up and I was told that things could be returned to their place in 24 hours. This job was performed in approximately 4 hours so I looked for a couple more small things to do with my handyman service deal. I would highly recommend this company for ceramic tile repair and/or installation.

The overall project went very well. There was a problem with the outdoor carpet. However, Willis Builders rectified the problem. I give them an A for problem resolutions.

I bought the $319 "Handyman for the day" coupon from Willis Builders. The coupon covers 6.5 hours of handyman service, then an hourly rate of $49 per additional hour. Willis Builders asks that you send a list of services to be performed in advance of the service date to ensure that their handyman brings the proper tools. This can be something of a hassle, since you have to really thinkin through what you want done, but it works out well since the handyman comes with all the necessary tools. I had the handyman perform the following set of tasks: - Hang wall art - Install coat racks - Replace electrical outlets - Hang basement wood paneling and install corner cabinet (these had been removed for a previous waterproofing job) - Hang blinds (3) - Rehang door - Plane two doors - Hang cork board - Mount doorbell chime - Hang wall-mounted dish rack - Mount house numbers to brick exterior - Remove window box (there was a rotting window box attached to the home outside my kitchen window). The handyman assigned to my project was Vinny. He did a good job and was very thorough. I have no complaints about the quality of his work. It ended up taking him 8.5 hours, so I had to pay an additional $98 for the service, totaling $417. At the end of the day, it was worth it to have all of these outstanding projects taken care of and off my to do list.

After purchasing the Big Deal for handyman services, it took nearly two months for this company to schedule me. When they finally did, the handyman that was supposed to show up on the scheduled date at 10 AM calls me at 11 AM to tell me that he'd be there by 12. He showed up at 12:30. Nonetheless, I think he did an okay job, with one glaring exception. My wooden bed frame needed a relatively simple fix, which it appears he did (it took him less than 15 minutes), except when I sat on it in the evening, it immediately broke. The business owner told me I should have tested it before the handyman left. Then he told me I would have to pay for a minimum of two hours in order to get the handyman to come back just to look at the problem. Neither suggestion made sense to me. In the end, I paid someone else to fix it, and it hasn't broken since.

Purchased Big Deal. Family member is getting married and had to cancel the purchase. I did however talk with the owner and he was very nice and respectful. he took the time to answer questions. I will be contacting the company after the wedding to get some work done. I feel really bad that I had to cancel the work last minute.

They were on time and did a good job. They had to improvise to fix the faucet leak, but they did. And I was very pleased with the redone exterior door surround.

From start to finish, the work was excellent. The workers were experienced, knowledgeable, and professional and they worked diligently to please us. There are no "don'ts" to this review. Do go with Willis Builders.

Willis Builders cancelled my job before they started because I have learned to read the fine print and on their contract I had to give them open permission to use my credit card. They would charge a 25% mark up fee on materials or I could just buy all of the materials used and keep the leftovers. Time began when they left their office so 50% of my 40 hours would be used in travel time if they had 4 workers. They started off talking about time more than my 40 hours which would cost me $60 per hour, but in reality $120 per hour with travel time each day. I needed to see a specific outline of how they were going to do my job: time and materials and I needed a copy of their license and bonding. I also required that no undocumented workers be used. Looking at their reviews, Willis Builders is good for doing small jobs but not large ones like taking out and putting back in a ceiling. Be ware of their contract.

While the initial contact from Willis from very timely (the person came the next day to view the damage), subsequent follow-ups for information on getting the actual estimate, etc., were horrendous - I called repeatedly and was told that different reasons for the delay, but all in all in took almost a month to finally get a verbal estimate on the phone. I had already received an estimate from my insurance company on what it would take to make the repairs (as a baseline, granted), but the sales guy from Willis insisted that I basically needed to have my entire shower ripped out and new tiling installed. They quoted me over 3 x times what the insurance company quoted to have a ceiling repaired and painted. Since this horrible experience, I have had 2 other reputable contractors tell me that the way Willis handled me was unprofessional and considered "shady" and that they probably just didn't want to take my job as it wasn't big enough for them. I will never contact them again and told them this directly.

They replaced//fixed about 6 or 7 light fittings. i had everything ready in terms of parts and they just got it all done.

It took longer than necessary to do the work because they sent someone out that was not qualified.

Exceptionally well!!! Workers were very professional. Grout came out discolored (unknown reason), and they promptly came back out to fix the problem. I also have a very curved transition in the tile, making the cuts very difficult, and the floor looks beautiful. Very happy.

Someone from this company came to give me an estimate for installing interior stairs. While in the basement, he talked extensively about the obvious water/mildew issues in the basement and commented that I had a poor job done by the home inspector if he did not inform me of them. Of course, this got me really worried and I immediately called a basement waterproofing company to come out. They told me exactly what the inspector said, that there is evidence of PAST problems, but no evidence of current problems and that the basement does NOT have mold, or need waterproofing. Willis's estimator caused me a lot of stress and worry for nothing. I guess they should stick to construction and not comment on issues that are not their expertise. The estimate they gave me for the stairs was 85% higher than the other estimate I got.

I used an Angie's List coupon for this service. At first my request was delayed for several reasons. Watch out for the address on the web...it may be an old one. Finally, they received my signed contract. They did not schedule my work, although they should have once they got the signed contract. After 2 calls, Omar put me in touch with the correct person who would do my work, and things went smoothly from then on. Their call was scheduled, they were prompt and polite. There were two men and I was told that the coupon really meant two men for one hour, not one man for two hours. I had not understood that, but it seemed to work reasonablywell. The quality of the work was excellent; they worked quickly and efficiently, so I decided they were worthwhile. They were able to fix a screen door problem that had puzzled several other amateur handymen. I will have them again. I was told that the response to the coupon was overwhelming and they had some difficulty keeping up with the demand. I did believe the company truly wants to satisfy its customers and the technicians I had were really good at what they did. Willis Builders does more major construction, so this is not the main focus of their their business.

I was very happy. They were very good, and they just saved me money. I have only used them one time. They came when they said they would. They did what I asked them to. They found ways to save money. They saved me from having to buy a second fan. They were just generally nice, and they did a good job. I had got coupons for $310 for six and a half hours, and I found a number of additional things that needed to be done, and I paid another $245 at the time.

Amazing guys- Came and worked non-stop. From fixing furniture, hiding wire in wall putting up outdoor security light and so much more. Clean fast and really hard working quite excellent.

I went a little overboard on the estimates, I got about 5 before deciding to go with Willis Builders, and I had him come out twice just to be sure. This is the biggest project I've ever taken on for a home I've owned so I wanted to get it right. Matthew was the absolute right choice. He has a down to earth, matter of fact, way about him that put me at ease with the process. He offered to meet me at a builders auction taking place the following weekend so that I could pick out some things and save money - this was great. Before the project started, Matthew brought his crew over that would be working on my basement. We walked through the project and then just a few days later work began. William, Tiago, Aloisio, Valdemir, and Wellington (and probably a few other Willis Builders employees that I did not have the chance to meet personally) were at my house daily and hard at work. They always wore logo'd employee shirts or hats which looked professional, were respectful of my home (putting up dust barriers, etc.), and were all non-smoking. The crew worked over the weekends and well into most evenings to reach certain points of progress and set the next guys work up for success. I checked in with them frequently and they made sure to ask me before certain things were done (checking wall placement, ensuring tile patterns looked good, double checking minor details). This excellent communication (in person, by e-mail, and text message) made sure that I knew what was going on and things were being done the way I wanted. They removed trash once or twice a week to ensure a clean job site (it is a construction zone, so lots of tools, materials, debris accumulate - but they kept it orderly as best they good and still be functional). Matthew at the beginning and his crew along the way provided helpful suggestions and modifications to the plan that greatly improved the finished project - I am grateful for their input. We really can't say enough about how great these guys were from start to finish. They did more than we expected in a quick and timely manner with the very best of results. You really can't ask for more. I highly recommend Willis Builders.

He did a tear down on my garage roof. He even had to tear down the rafters, he did complete reconstruction of all the wood components of a brick free standing garage. He replaced the roof. He removed an old window, entry door and garage door and replaced those as well. He was a little high on price but he was worth it. I had quality people working on my home doing quality work.

They did a really good job. When there was a situation where they could go one way or another in terms of installing they were very good about asking the way that I wanted it done and we went with the best way. Some guys would maybe just do it and not ask the way you want it installed so I was appreciate of that and that is was something I could decide and not make a mistake, it was a collaborative effort.