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Willis Builders Inc
Handyman Services, General Remodeling, Kitchen and Bath Remodeling,
About us
General contractor servicing Montgomery County and parts of Washington DC. Willis Builders is a family owned and operated company, that specializes in additions, kitchen, bathroom and basement remodeling. Our team is skilled in all aspects of residential construction. Willis Builders has built a business on honesty, dedication and hard work. Our goal is to make your renovation dream come true! Contact us today to schedule a free estimate.
Business highlights
Family owned & operated
LGBTQ+ Friendly
21 years of experience
Services we offer
Remodeling & home renovation. Bath & kitchen remodeling. Additions. Damage repair. Handyman. Flooring. Termite control. Doors & windows. Decks & porches. Painting. Trim. Basements.
Services we don't offer
Wallpapering.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- PayPal
- Check
- Visa
- MasterCard
Our recent projects
- 115
Assorted photos uploaded by Willis Builders Inc
Reviews
4.6321 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 10% | ||
| 6% | ||
| 2% | ||
| 2% |
Filter reviews by service
Showing 201-225 of 321 reviews
DeeDee S.
Jul 2013
Handyman Services, General Remodeling + 3 more
Rodrigo was assigned to be our project manager, and we could not be more pleased with the superior quality of the work he has performed. He is always punctual, pleasant, takes into consideration our desires for the projects, and is an artist in his own right! We have an older home that doesn't meet the standard measurements of many modern building materials, so he custom designed and built new screens for our screened porch that has resulted in a vast improvement from what we previously had, and will now last for many years. Replacing the fencing around our patio was an equally tough job, but Rodrigo managed to get it done efficiently and professionally, and has provided us with many helpful suggestions to consider on future projects. We will certainly plan to return to Willis Builders, Inc. for any future projects, large or small, that require a general contractor or builder.
John M.
Jun 2013
Handyman Services, General Remodeling + 1 more
My experience with Willis Builders was excellent. The office and their contractors were professional and punctual, and I never needed to worry about what was happening, or when.
The price was on the more expensive side of my estimates, but the detail and attention they paid during the walkthrough swung me. The end result was spectacular - it's virtually impossible to see the joins in the moulding, and everything was caulked neatly.
Cleanup in my house was non-existent, though I did have to take a scrub brush to some of my pavers in the backyard 3 times to clean up some type of liquid/solvent that had stained some of the pavers. A little soap and elbow grease, and those stains were gone.
The price was on the more expensive side of my estimates, but the detail and attention they paid during the walkthrough swung me. The end result was spectacular - it's virtually impossible to see the joins in the moulding, and everything was caulked neatly.
Cleanup in my house was non-existent, though I did have to take a scrub brush to some of my pavers in the backyard 3 times to clean up some type of liquid/solvent that had stained some of the pavers. A little soap and elbow grease, and those stains were gone.
Virginia S.
Jun 2013
Handyman Services, General Remodeling
.
Walter L.
Jun 2013
Handyman Services, Plumbing + 7 more
I really liked them. I liked that they contacted me the day after I bought the coupon, which was really nice. They were very attentive and reasonable in terms of what the charged. The guy in charge supervised all the work very well and we were very pleased with everything.
Frank S.
Jun 2013
Handyman Services, General Remodeling + 6 more
Originally I asked them to replace old cheap vinyl flooring (came with the house) with a luxury vinyl (crushed stone). They removed the old vinyl tile flooring in the kitchen and adjoinging laundry room, which was layered pretty thick (in fact, we discovered that there were three layers of vinyl). As we removed the flooring, we discovered that under the laundry tub rotted wood had already destroyed and actually was currently ruining the floor underneath. Previously a foundation inspector noticed a water leakage problem with the floor in the laundry room when he viewed the crawl space underneath the laundry room. We assumed the problem was a leaking washing machine, and readjusted it, but that didn't seem to fix the problem. They pointed how bad the flooring was not fixed and identified the source as the laundry tub; this contracted noticed there was a damaged flange connecting the laundry tub pipe works. We also clearly saw a pattern of water spots around the laundry tub base and around the flange in particular. They informed me of that problem and kindly asked me if I wanted to repair the floor and build new floor where it was damaged or simply tile over. After questioning them, I then knew this was the optinmal time to fix the problem and not simply paper it over. So this delayed the job another 1/2 day. I had to go out with them and purchase new materials to rebuild the damaged section of floor. Then they removed and rebuilt the foundation of the floor so we had a solid layer for tiling. They then installed the new tile and grouted it after it was installed. We bought a new laundry tub, fixed the plumbing. and then assembled it and installed it over the tile.
We also had a door installed. Upon trying to install the dorr, we quickly noticed the standard door I installed was about 3 inches shorter than the old door. While we were out getting new supplies for the flooring repair, in order to rebuild the area over the door frame, I also worked with them to buy new supplies and they installed the door. Looks great. This too took a few hours longer than anticipated. They also fixed two door locks/handles in the bathroom and office and repaired a damaged gutter downspout.\Both the new flooring and the door are wonderful looking and very professionally done.
They warned me ahead of time of the possibility that the problems could be larger than it appeared and let me make full choices along the way, without needing to try to persuade me. I quickly saw the problem was more extensive than originally anticipated. It became quite apparent I had to do it, but they left the choice with me. The price was about $950 for 20 hours by Angie's list, and their extended contract was by prior contract - which I signed before they came the extra rate was $60 an hour after the first 20 hours. I guess for professionalism this was a fair price. They did not charge for providing an estimate.
We also had a door installed. Upon trying to install the dorr, we quickly noticed the standard door I installed was about 3 inches shorter than the old door. While we were out getting new supplies for the flooring repair, in order to rebuild the area over the door frame, I also worked with them to buy new supplies and they installed the door. Looks great. This too took a few hours longer than anticipated. They also fixed two door locks/handles in the bathroom and office and repaired a damaged gutter downspout.\Both the new flooring and the door are wonderful looking and very professionally done.
They warned me ahead of time of the possibility that the problems could be larger than it appeared and let me make full choices along the way, without needing to try to persuade me. I quickly saw the problem was more extensive than originally anticipated. It became quite apparent I had to do it, but they left the choice with me. The price was about $950 for 20 hours by Angie's list, and their extended contract was by prior contract - which I signed before they came the extra rate was $60 an hour after the first 20 hours. I guess for professionalism this was a fair price. They did not charge for providing an estimate.
Debbie S.
Jun 2013
Handyman Services
It went well. The project seems to take longer than I had expected. The individual who was working on my project was not able to spend all of his time working on my project he had other projects he was splitting his time with.
The individual who did the painting was not very good about cleaning up after he finished. I had to scrub paint off from the vanity where the individual who did the painting cleaned his brushes.
I am very happy with the final project. My bathroom looks great.
I changed my grade on this project because the billing department at this company is horrible. They will try to bill you MULTIPLE TIMES for things that you have paid for. They will not provide you a full accounting of all charges or payments.
I DO NOT RECOMMEND THAT ANYONE USES THIS COMPANY..
The individual who did the painting was not very good about cleaning up after he finished. I had to scrub paint off from the vanity where the individual who did the painting cleaned his brushes.
I am very happy with the final project. My bathroom looks great.
I changed my grade on this project because the billing department at this company is horrible. They will try to bill you MULTIPLE TIMES for things that you have paid for. They will not provide you a full accounting of all charges or payments.
I DO NOT RECOMMEND THAT ANYONE USES THIS COMPANY..
Response from Willis Builders Inc
"Thank You so much for your positive review. Remodeled a Bathroom for under $1000 is a great deal. Thanks for taking your time to post a response."
Carol M.
Jun 2013
Handyman Services
Mr. Willis has an odd way of providing estimates for small job - anything under 3 days of work. I sent him a picture of the area I wanted to have demolished (a wet bar) and we "discussed" his estimate via email. He did not offer to come to my home to see the area under consideration for work.
In Mr. Willis' words from an email exchange when I asked about what I thought was a discrepancy in the information he had given me:
" When estimating I give a price for the job and its a
contract . When hourly work is done it is hourly not a contract price . I
understand people want to budget and appreciate that .
Problem is if I estimate the hours and tell the client a number the will
void the hourly agreement and go with the price I have them . :-)
I do not give estimates for jobs under 3 days . I perform hourly work and
it is what it is ."
Other contractors I considered were willing to give me a true estimate for the project.
In Mr. Willis' words from an email exchange when I asked about what I thought was a discrepancy in the information he had given me:
" When estimating I give a price for the job and its a
contract . When hourly work is done it is hourly not a contract price . I
understand people want to budget and appreciate that .
Problem is if I estimate the hours and tell the client a number the will
void the hourly agreement and go with the price I have them . :-)
I do not give estimates for jobs under 3 days . I perform hourly work and
it is what it is ."
Other contractors I considered were willing to give me a true estimate for the project.
Response from Willis Builders Inc
"Thanks so much for your input to Angies List. We Did not serve this client. This was a job that would take less then one day. We have so many existing clients we are serving at this time we are only looking for a few new clients to work with. If I went to look at every job that is $200-$400 I would never see my family. Also we have a limited amount of workers we employ to perform these jobs. Due to our extreme demand from our existing clients and the limited men we employ we can only perform so many jobs. My current situation is this and I can only serve a limted amount of customers to my our companies standards. Im sorry if we do not currently give estimates for jobs under three days. I interview 10 guys and hire maybe 1 , only 1 out of 4 survive and prosper within our company. I simply do not have the energy or time to deal with less then our standard. Our existing clients call us back and tell us what they want done and say send me a bill. We are not the cheapest guy and nor do we want to be. We are looking for clients who are willing to pay below market hourly prices and those who want to shop around , Im sorry but we don't have the time. We are extremely competitive because we don't waste much time meeting people who want to save $50 on a $200 job. This allows us to focus on our clients."
Susan N.
Jun 2013
Handyman Services
If you don't read all of this review, please know one thing. The project manager I dealt with tried to GUILT ME out of using the coupon that was posted on Angie's List. He claimed he didn't know about it. I asked this guy TWICE about the Angie's List discount and he did not address it. When I printed the coupon and presented it to him, he said using it was my prerogative but that the money would come out of the worker's share of the money. VERY BAD business. I noted after my job was complete that the language on their coupons changed. Now they must be presented before the estimate is done. Interesting.
I originally wanted a new shower surround....not ceramic tile. This was my Dad's money I was spending and I needed to be careful. I received little guidance when it came to shopping for the shower surround, but after I allowed them to convince me to go with ceramic tile, they assisted me with shopping for supplies. My original budget, and I informed them of this several times, was $5500. AFTER shopping for supplies that ran over $1000, I was presented with a proposal for labor at $5600. And the costs did not end there.
On the first day of service, ONE worker showed up. ONE worker to carry the existing tub/shower down the stairs and out the door. ONE worker to carry the new shower pan in through a glass storm door. Had I not been there to catch the door, we would be replacing the glass in that door.
It is very important to note that the gentleman who actually did the work did a wonderful job. He was pleasant, hard-working and neat. He always cleaned up after himself. My issue is with the misleading way the pricing was handled and the pathetic way they tried to talk me out of using the Angie's List coupon. I was told at the time I presented the coupon that the job was originally a $7500 job but they gave me a discount down to $5500 because my Father is a veteran. I was NEVER quoted $7500 because had I been, they would have been escorted out the door. AND the labor alone came to over $5500. Not only will I not use this company again, I won't allow anyone I care about to use them either.
I originally wanted a new shower surround....not ceramic tile. This was my Dad's money I was spending and I needed to be careful. I received little guidance when it came to shopping for the shower surround, but after I allowed them to convince me to go with ceramic tile, they assisted me with shopping for supplies. My original budget, and I informed them of this several times, was $5500. AFTER shopping for supplies that ran over $1000, I was presented with a proposal for labor at $5600. And the costs did not end there.
On the first day of service, ONE worker showed up. ONE worker to carry the existing tub/shower down the stairs and out the door. ONE worker to carry the new shower pan in through a glass storm door. Had I not been there to catch the door, we would be replacing the glass in that door.
It is very important to note that the gentleman who actually did the work did a wonderful job. He was pleasant, hard-working and neat. He always cleaned up after himself. My issue is with the misleading way the pricing was handled and the pathetic way they tried to talk me out of using the Angie's List coupon. I was told at the time I presented the coupon that the job was originally a $7500 job but they gave me a discount down to $5500 because my Father is a veteran. I was NEVER quoted $7500 because had I been, they would have been escorted out the door. AND the labor alone came to over $5500. Not only will I not use this company again, I won't allow anyone I care about to use them either.
James S.
Jun 2013
Closet Service
We had bought the coupons through Angies List for 40 hours of work plus supplies. They came in and we inquired with them how long it would take for them to do the closet and they told us that it would not take much more than what the coupon is so we agreed. We again thought that there would only be one man to do the work but there were two men. The billing was double. It turned out to be the most expensive closet in history I think. It cost us $10000. While the closet looks nice and they had put in decent stuff, it turned out that they did not put adequate insulation into the closet. So the closet in winter time is freezing cold and in summer it is as hot as it could be. We recognize it, it does not have air- conditioning or heating inside the closet, but neither do our other closets. That clearly shows that they had not put in enough insulation. Other than the insulation the quality of the work was okay. The people were very nice but they did not give us an adequate estimate, nor did they give any idea that it would cost us that kind of money. It shocked us when we got the bill. I don’t deny that they put the hours in but I don’t know that they needed it or if they did needed it, they should have told us in the first place. I don’t think I would have spent $10000 on a closet. They were an A listed company. Overall they were very nice; they did good work other than failing to put in enough insulation.
Response from Willis Builders Inc
"Thanks for your review and when I read it I was a bit confused because I have never seen a $10000 closet. When we perform hourly work we keep track of the jobs and bill hourly. This job cost to build the custom closet , electrical and painting some rooms and flooring. Total cost was $6,475 according to our quick books. Homeowner was present daily while work was being performed. The total Materials was a bit under $1,500. Im Happy the client ranked us well on the quality of work and our Workers. We determine if one man is needed or two men are needed , Some people think two men do the same work as one . I Strongly believe to have teams who are more efficient then only one. If a client request only one man to perform work we will honer it unless its absolutely needed. Sorry it cost more then you had anticipated. (10,000 or $6,475)."
Derevia G.
Jun 2013
Handyman Services
Very disappointing with the type of customer service I got. I got an appointment that was scheduled a long time in advance. And I get a call the night before saying they would not be able to come out, the next morning they still show up and they were not even sure what they were here to do.
Response from Willis Builders Inc
"Ouch. An F yet you actually paid $1000. Some clients are very easy to schedule because they use email and respond to our attempts to schedule. Not sure what the problem is when we schedule and confirm the night before. Then Show up and perform the work leave and got paid for the work because it was to the homeowners satisfaction. We sent an email the night before stating we are confirming and will see you tomorrow. Also a phone call was made stating the same thing. Somehow it was misunderstood. I cant see why we would receive an F. The member simply stated we came not knowing what to do when we require a list of the work we are doing before scheduling. I guess Interpretation is all that matters."
Susan E.
May 2013
Handyman Services, General Remodeling + 5 more
It went well. Two of the owner's men did all the work. They were quick and neat and polite and came when expected. After they were finished and I had problems getting one of the windows to latch securely, two of his men came right over and made some minor adjustments.
Response from Willis Builders Inc
"Thanks sooo Much for a good report. Im happy to hear we responded to correct anything that was stuck or not working correct. We did a kitchen two years ago and the customer called me up and the plumbing had a manufacturer defect that we corrected the next day at no charge. He was a VIP client to us because he gave us an A ranking and treated us wonderfully. Thanks again for the work and we look forward to serving you in the future."
ETHAN F.
May 2013
Handyman Services
The service went fine. I had to purchase some items that were needed to do the job. I would be willing to call them again if I needed more plumbing services.
Response from Willis Builders Inc
"Thanks so much for your A Ranking! Please call us again. We Always remember our A Rankers."
John B.
May 2013
Handyman Services, General Remodeling + 3 more
The consultation meeting with Matthew and Rodrigo was very helpful to determine the scope of work and how long it would take to complete. They had great suggestions for our kitchen remodel. Two workers came out and promptly finished the reframing of our kitchen. They were exceptional in their work with great precision and detail. They were some of the best contractors that I have worked.
Response from Willis Builders Inc
"And you where one of the best clients we have the pleasure to serve. I'm happy we could add value to our service by giving some ideas on your kitchen. Give us a call on anything you need in the future please. I hope you are enjoying your kitchen."
Rhonda B.
May 2013
Handyman Services
The handyman was thorough and efficient and took care of several small jobs within the space of two hours - more than I thought could be done in such a short time! Dealing with Willis Builders was easy and pleasant, an all-around good company!
Response from Willis Builders Inc
"We love these clients who are so fun to serve and appreciate our team. Like a breath of fresh Air. Your the reason why I still post coupons and are willing to serve the public without word of mouth reference. Thanks so much!"
Steve K.
May 2013
Handyman Services, Kitchen and Bath Remodeling + 3 more
Very well. No issues.
Response from Willis Builders Inc
"Thanks so much for your positive review! I did love your master bathroom. We have been serving you for years and look forward to our next job. I sure do hope your loving your super nice bathroom. I Love it when I get a good bathroom to video record upon completion. Thanks Much!"
SHANNON S.
May 2013
Handyman Services
Overall, the initial contact was great. I sent an email to the provider to detail EXACTLY what I wanted to ensure they could do the work. He assured me that this was not a problem and very routine in his line of work. I asked again if he was certain and he assured me AGAIN that his employees could do the work. Most important to me was re-installing the gutters to eliminate the gap between the fascia board and the gutters that caused the initial rot. i made this clear to the owner.
Six months later, the initial gap between the fascia board and the gutters (which caused the rot in the first place) still exists. I would have also appreciated a written invoice of labor hours and material costs that totaled the $949 I paid.
Six months later, the initial gap between the fascia board and the gutters (which caused the rot in the first place) still exists. I would have also appreciated a written invoice of labor hours and material costs that totaled the $949 I paid.
Response from Willis Builders Inc
"Thanks so much for your inquiry. I would have advised to contact a gutter company to describe the cause of wood rot. Gutters gaping between the fascia are normal and do not cause rot. Im sad we got a C report because a normal circumstance that is supposed to be. In fact the cause of wood rot at fascia boards are cause by two main factors. First the drip edge from the shingles is not present or damaged. Sometimes the shingles are not 1 1/2 inch overhung or no drip edge is installed. Second cause of rotten fasia does have to do with the gutters overflowing onto the wood for a prolonged period of time. If there is a gap it would actually alow water to run down the gutter if overflowing and possibly avoiding the contact with the fascia. If the fasica is split or not sealed properly these conditions will speed up the rotting process. Not fair we got a bad report based on mis information, but that's what we get selling coupons. Im considering not serving anyone unless they come word of mouth recommended. A lot more happy clients and sometimes I think I take it to personal when I know my team is amazing and they care about their work."
Warner T.
May 2013
Handyman Services
The work went well. Not debris left after the job was complete.
Response from Willis Builders Inc
"Thanks so much for your review ! We look forward to our next project . I am always glad when we can beat the expectations of our clients. Also an A Report is very kind of you!"
Camille R.
May 2013
Handyman Services
Job took twice as long as expected and was not finished at the end of time even with two workers. Because it was two workers time actually spent was 3.25 hours instead of 6.5 hours. The two workers did not work separately to complete job so essentially it was like having only one worker on the job.
Response from Willis Builders Inc
"Ok sorry we sent you two guys and had one watch the other. When you have a man on a ladder it is absolutely needed to have two men . Job wasn't finished at the end, so the client decided to leave an unfinished job because they didn't want to spend more then $319. The problem with the coupons we sell we don't get to filter our clients. Sorry for being sarcastic on the first line but it always upsets me when I have clients think two men are not needed or productive."
Michell S.
May 2013
Handyman Services
I actually wouldn't be that pleased with that service.But I won't say that their quality of service was bad or anything like that. They weren't able to do it in two hours. They came out to do the work, and then, when they came out, they hadn't done an assessment and to know what they needed to do to work. So, the two hours would have had to include to get the materials, which is not really part of the scope of the work. They used the two hours to go to buy the products. And that's not a part of the service. And I would have been charged more and to pay an extra amount of money for the wood itself. But they were friendly, respectful and professional.
Response from Willis Builders Inc
"On your contract it says very clearly you will pay us to purchase materials and reimburse us for your materials. I cant understand how people actually think we charge $145 to Buy $200 in materials and work for 3 hours. So we would pay you to work at your house and give you $55 worth of materials. I Will never offer a two hour coupon ever again. The figuring out the materials and purchasing is a job and a skill , therefore people should be paid for their time to perform this job. So let me recap , Client expects to pay $145 to visit, look, measure , purchase materials for $200 then drive back from the store (gas)( Vehicle use) (time) with the materials. Then Install them properly in three hours. I wish we could do this because if we could we would be the highest ranking company on Angies List ever. We would be ranked very high but would be out of business rather quickly."
Rebecca D.
May 2013
Handyman Services, General Remodeling + 1 more
.
Response from Willis Builders Inc
"I Love A reports!"
Salve C.
Apr 2013
Handyman Services, Homebuilders + 1 more
When they finish they left without cleaning and after 2 weeks they came back to collect payment. It is very unusual. Normally after the work is done one collect payment the same day or maybe on the next day the latest
I am sorry but I did not have a positive experience
I am sorry but I did not have a positive experience
Susan N.
Apr 2013
Handyman Services
They were responsive and on time. They did a great job. Not only would I deal with them again, but I am.
Karen O.
Apr 2013
Handyman Services
I was never able to use their service due to them being over booked.
Jeanette G.
Apr 2013
Handyman Services
The job went very well. I purchased a Big Deal for 6.5 hours of handyman services. The deal didn't say anything about an initial look at the job, but when I requested one, Roderigo kindly complied and did not count that time toward the deal. After looking at the job, he told me that he couldn't guarantee a good repair to the broken built-in drawer cabinet, because of where it was situated (in the eave of a cape cod). He said he would fix it as best as he could but with no guarantees. He also suggested I take a look at new cabinets, since the existing ones were very cheap. I ended up buying all new cabinets (the price quoted is only for the labor and doesn't include the cost of the cabinets). Roderigo was very responsive about rescheduling the job when I decided to purchase new cabinets, and when he was caught in traffic on the way to my house, he both called and emailed to let me know. Once he got started, he was efficient and neat.
Debbie H.
Apr 2013
Handyman Services, Doors + 2 more
They did a good job. They cleaned up after themselves. Everything came out well. There was a question to the amount of hours to be charged for, but the owner of the company resolved the issue.
Licensing
Bonded
Insured
Licensed*
Trade License Number
87775
Trade License Expiration
09/15/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Willis Builders Inc is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Willis Builders Inc accepts the following forms of payment: PayPal, Check, Visa, MasterCard
Yes, Willis Builders Inc offers free project estimates.
Yes, Willis Builders Inc offers eco-friendly accreditations.
No, Willis Builders Inc does not offer a senior discount.
No, Willis Builders Inc does not offer emergency services.
Yes, Willis Builders Inc offers warranties.
Willis Builders Inc offers the following services: Remodeling & home renovation. Bath & kitchen remodeling. Additions. Damage repair. Handyman. Flooring. Termite control. Doors & windows. Decks & porches. Painting. Trim. Basements.
Wallpapering.