Willis Builders Inc

We had paint peeling from both our bathroom ceilings. WIllis handyman suggested installing fans in both bathrooms, vented to the outside of the house, to alleviate the buildup of moisture in the bathrooms. I agreed, but asked for an estimate first of the number of hours it was anticipated to take. The estimate was 10 hours, although in the end it was more than that. They repaired and painted the ceilings in the bathrooms. A light fixture was also replaced, and they installed trim around an electric circuit box. Despite the cost, I found that the work was beautifully done. They removed the trash and vacuumed the floors. I will use them again for jobs around the house. My only recommendation to others is to get an estimate of the number of hours it will take, since the company charges by the hour.

We had Willis Builders renovate our kitchen and renovate a guest suite. They did a great job on both projects (which we had done at the same time). Matthew and the project leaders (William and Tiago) really listened to us both on the general plan for the rooms as well as the details. They consulted us when there were choices to be made and immediately brought any unexpected situations to our attention (which happened several times in our old house). They also were flexible in terms of purchasing materials ? when we had something specific in mind that we wanted to pick out (e.g., fixtures, tile), they were happy to accommodate our picks. They had good ideas and advice when there were choices to be made, but were never pushy. I would say this is true of Matthew and his entire team ? they want you to be happy with the finished product, so they make a real effort to do things the way you want, but they are also very knowledgeable and are happy to share their expertise about different options. William and Tiago were a pleasure to work with. We feel like we got to know them over the weeks and they were always professional, friendly, and accessible. As part of this project, we also had hardwood floors refinished. I regret that I?ve forgotten his name, but the wood floor specialist did a great job and his prices were good. We also had a fair amount of painting done and Luis was fantastic. He is a very kind person and a skilled painter. Overall we are very happy with our experience with Willis Builders. The project ran a little longer than originally expected, but that was due to things added during the process. I think you would have a hard time finding better quality work for a reasonable price ? not to mention the added benefit of working with friendly and responsible people. We highly recommend them.

They were quite punctual, completed the job quickly and with high quality, and have been responsive for potential future jobs.

Luis and Marcelo came and assessed the work and were very informative. Luis completed the work and the stair handrails are just beautiful. We were very impressed!

I didn't hear from Willis for a long time. When I contacted them to inquire, I was told that the men performing the handyman services do their own scheduling. Eventually the handyman called and said he wanted to come the next day. Initially I said "yes" then realized I had another obligation for that day. I left a message for the handyman to call me back to reschedule--but no call back. I then contacted Willis to get a message to the handyman that I wouldn't be home the next day. Eventually the handyman and I agreed on a schedule. He did good work for handyman type things such as recalking bathrooms, repairing a bookcase and replacing some loose grout. However, at the end he was almost out of time and finished in a rush and the end result was not up to the rest of the job. Oferall good work but Willis needs to have a better scheduling process.

They sent two handymen with the intent that they each work one hour. The first time didn't allow the customer to purchase additional supplies needed. Leaving one handyman with idle time. When they left, as the customer I still had the problem.

The service was good. They honored the coupon and did a fine job. I would recommend them.

The only challenge was with scheduling. Once that was resolved, it all went very well.

They were very prompt and polite.

I asked him to do a larger job, but he couldn't get it done in the two hours. He quoted me $160 for the job, which seemed extremely high. I did the work myself for $11. I used him for a couple other little jobs. They couldn't do anything that you didn't have all of the supplies for already. The price for the special was good, but the price he quoted me for the other work was outrageous.

AS refernced above it went exceptionally well and we are very pleased with all results.

I was very pleased with the work done. Their workmen were professional and very helpful. They worked hard and got it done in a reasonable amount of time.

After enjoying a wonderful Christmas dinner, the cleanup began and the water started to drip through the basement! We contacted our regular plumber and he saw the leak, which unfortunately was situated in between our bathroom and kitchen walls, but said we would need a tile man and possibly a carpenter to complete the job. I contacted my son-in-law, who is a realtor, and asked him to contact the company they use for their repair needs. Within a half hour, Matthew Willis, owner of the company called me and made arrangements for a crew to be at my house the next morning. The crew from Willis, Alencar and Victor, arrived on time, assessed the problem, estimated a two-day project and set immediately to work. The first thing they did was protect every surface they came in contact with. (No residues or debris anywhere after they left!) The repair involved cutting through the wall behind the kitchen sink and coming through the tiled wall in the bathroom shower behind it. The crew worked diligently for seven hours to replace the fifty year old pipe, drywall and re-tile the shower, finishing a full day ahead of their estimate. The results are amazing! No more leaks and no evidence of the minor demolition in the bathroom shower. I definitely plan on calling Willis Builders in the near future to complete some other projects.

Within 2 days of my ordering the Angie's deal, Willis contacted us and arranged for a crew to appear on Nov. 30. Gustavo and his crew arrived promptly at 8am, checked out the job and began working. Most of the work was performed by a crew of 2 but at one point 3 workers were on the job. Work continued all that Friday and all the following Monday. They proceeded to plaster and prime the entire room. My husband and I had to make several trips to the hardware stores as the work progressed - this might have been prevented had a Willis representative appraised the job beforehand and given us a list of required products. These included an alcohol based primer which not all stores carry. The quality of the work was exceptional, the crew members polite, industrious, tidy, and clearly knew their stuff. The crew chief, Gustavo, would check in occasionally and always at the end of the work day. We expected the work to run longer than the 20 hour deal and it did but the total cost, including supplies was under $2K. It was unclear to us that certain areas of the plasterwork needed further priming. We discovered this when our paint pulled away with masking tape. Such misunderstandings could be prevented by a detailed discussion with the crew chief. It's possible that the crew members tried to inform us but we didn't understand. We would certainly use this crew again and would recommend them to others with the following hints: 1. Unless you want to make multiple, rushed trips to the hardware store during the course of the job, have someone list for you the required supplies before work starts. 2. At the end of your job, have one member of the crew give you a thorough assessment of any further work that needs to be done, in our case, the additional priming.

Very satisfied. Could not detect reason for leak due to lack of rain before the appointment, but promised to show up on short notice after heavy rain in case of water damage. I was told that the unused time will be credited. Installation of outlet went very quick and smoothly. Crew was very polite and professional. Would definitely recommend Willis.

I purchased the Big Deal for Several Hours of Handyman Services for $299; I paid an additional $72 for a little bit of extra work. Builder was flexible about scheduling to get the work done, even though I contacted them somewhat close to the deadline. Builder sent a job leader and another worker to my home to do the work. Outcome was quite unsatisfying, particularly with regard to the following: ? For the replacement of the light fixture, even though I handed the job leader the box containing the light fixture and explained that I wanted the light fixture replaced, they came down a little while later to my downstairs office to tell me that I had not purchased a ceiling fan ? I had purchased a light fixture. Duh! I went upstairs, and the existing ceiling fan had been removed. Now, I can appreciate that misunderstandings happen, but when they put it back in, the wall switch supplying power to the ceiling fan no longer worked. They tried replacing the switch (which I happened to have on hand), and double checking all of the connections, to no avail. They got the light fixture on okay, and that works okay, but I can no longer turn it on and off on the wall, which is here very irritating. They blamed it on the older wiring in my house, but that's not satisfactory because it was working before they arrived. They also created a larger hole in the ceiling where the ceiling fan attaches, so there's a small bit of hole showing where the ceiling fan attaches. In addition, I had to insist with the job leader that the work to attempt to get the switch working again, and the work to reattach the fan, not be counted against the hours I would pay for. I felt like that should have been offered. ? The bathroom ventilation fan replacement generally went okay, but I felt like the fan was louder than it should've been ? I had spent well over $100 to purchase a high quality fan with a low sone rating, and while the fan was quieter than my old one, it sounded kind of rattly. Sometime in the next few days I decided to pull off the fan cover to investigate, and noticed that the fan housing was bent in one place ? looked like it had been forced in, resulting in damage, which likely is the cause of the unexpected noise. ? I did not follow-up with the builder ? I was very busy with work and did not have the energy to pursue this. So, I cannot evaluate his ability to redress issues like this. However, I do remain dissatisfied, and wanted to share this because I've seen additional Big Deals come up related to this builder and want others to view these with eyes open.

Handyman arrived a few minutes late. Said that the big deal coupon was just a way to keep his people busy in slow times, but if projects come up, they put coupon buyers off. Said that my mailbox could not be repaired without completely rebuilding the post, but when I asked him to just replace the box, he fixed it just fine. When asked to repair a small piece of damaged drywall, he said that the whole 4 foot piece needed to be redone and the sheet couldn't be cut. When I asked him to just replace the damaged part, he fixed it just fine, but did a poor finish job. At the end of the job, I felt like it had been such an inconvenience that I won't be bothering them again.

This was a handyman coupon for four hours of handyman services for only $150. This was one of the best deals I have ever gotten. The handyman came and asked what I needed done. My needs were varied. I had a dishwasher installed, a toilet repaired and some patches put on my ceiling (squirrels had eaten through). The first thing he did was install the dishwasher. He tested it and everything was fine. Then he fixed the toilet, which would not flush properly. Lastly, he fixed the ceiling in two places. Squirrels had eaten through in one spot and a pipe leaked in another. The handyman was very professional and completed everything competently and quickly. He had to go to the hardware for parts, and still completed everything before the 4 hours was up. Please read every coupon and contract carefully because had I not read the information about paying for parts and extra time I may have been surprised.

I had a long honey-do list and thought I could knock everything out in one day. I found this contractor & got this price through one of the deal values & was very pleased. Luis told me to prioritize my list and he got through as much as he could. My mailbox kept sliding down every time i got the mail so I thought that was important because its in the front of my house and one of the first things you see. The backsplash was beautiful, it looks like a totally different kitchen now. I would definitely use him again

I purchased handyman services $319 for 6.5 hours and received contract on about 10-10-12. I called office to set appointment and was told there was about 2 week waiting list, and would be contacted. By mid November had not heard anything so called and I was told they would set me up ASAP. On the day scheduled they were to arrive between 9-10am. AT 12noon, they had not come or called and when I phoned they said they did not forget me but I was double booked with someone else at 9am. I was rescheduled for the next day. The next day they arrived about hour later than stated. Daryl introduced himself and his "helper" Kenny. Both were professional, courteous and friendly. I was told that this was definitely more than a 1 day job and it was unpredictable because they could not tell what was under the wood when it would be removed and wood was behind the fence which would have to be moved in order to replace the wood. They kept me updated about progress during the work. At noon they said they had to leave to be somewhere else and would return tomorrow to complete. They informed me that since my time had been used as explained in the contract that I could be charged a flat rate instead of hourly rate to complete the work which would be more economical for me. I agreed to $300. They returned the next day 2 hours late but did call to say they would be late which I appreciated. The total completion time was 1 hour 10 minutes from arrival until leaving in their truck. The total cost was $739.00 of which $122 was for material for total of about 4 hours work (2 men) including time to buy materials. I was told they would mail an itemized list of materials the following week and I am still waiting. I fault myself for not examining the work carefully before they left and I noticed that where boards were placed together it was not seamless but obvious and where the board was flush against the rim of aluminum siding, the rim of the brown aluminum siding was painted the color of the replaced board but even there it was patchy paint job. Also the outside vent was not flush with the replaced wood as it had been prior to the work. They kept me continually updated as to progress and did have to work under difficult conditions with a loud barking dog on the other side of the fence.

The workmen seemed competent enough and everything is still secure. It was nice to get some things done that my husband wasn't getting to. We had the 2-hour deal, which I thought was going to be long enough to get more done but I think they accomplished quite a bit.

The workers who came to my house were pleasant, prompt and hard-working. But after numerous re-dos while they were still on the project, I still had to hire several people to come after they had 'finished,' to correct mistakes they had made - and some things will just have to remain incorrect. Notice that in the request above, the first thing I asked for was that the room be paneled. Although the new shower stall was paneled in, the rest of the room was not and we will still need to do that ourselves. The ceiling installation was satisfactory. In the shower, they put the hot and cold in on opposite sides of how they are installed in the rest of the house. (They put the hot faucet on the right as you face the it and the cold on the left.) Under the sink I had to call another plumber and have the trap re-done because they had put in some roller-coaster thing that immediately backed up. In re-installing the washer, they again installed hot and cold on the wrong sides, which I only discovered after shrinking a couple of sweaters by washing them in hot when I had set the dial on cold. They left the dryer, which was only two months old at the time of the work, with a dent front and center, and I had to pull it out and put in a new vent hose because they had not re-attached the old one properly and had left it venting into the room. An outlet they moved had to be repaired because only one of two plugs worked. And three weeks after they left, I finally caved in and loaded their construction debris in my car and made multiple trips to the waste center to haul away their trash. The "F" for cost was because of all the extra expense I incurred from hiring people to fix their mistakes. Despite all of that, my main complaint was not with the workmen but with Mr. Willis. My own mistake was in allowing workers to start work because I had purchased an Angie's List coupon, even though I had not received a written scope of work from his office. When the work extended beyond the coupon, I was unable to get Mr. Willis to provide a proper written scope of work or contract. The first time I asked politely for a contract for the rest of the work, he came over to the house, patted me patronizingly on the back and said, "Don't worry, customers always get nervous at this stage of the job. I'll get something to you by email today." When nothing had arrived three days later, I sent a more demanding message and got a rude "Here is how much you owe so far, pay by the end of the day," and still no scope of work or contract. I would not work with Willis Builders again.

Well. Excellent workmanship. Invoicing was confusing.

Claimed speed and expertise. After Angie's discount, Rate of $40 per hour for floor installer and $40 per hour for helper were very high. After I said this was too high Willis claimed he would only charge $20 per hour for helper but contract remained to include $40 per hour (each) forr skilled layer and for helper who did relatively little. He did not lay any floor tile. Job should have been done in 3 days. Took 5 full days. I complained that at the hourly rate it would cost $6000 which was way too expensive. I complained to Willis and they lowered the installation price (not counting materials) to the average of my other estimates to $3200--still not a good price. Did a careful job and cleaned up and were courteous. Overall, did they did not tile in a wine cooler correctly so that it stick into the room and the point of diagonal tile is cut off at the doorway so that it is not as professional looking as it might be.

Responsiveness was good and we scheduled the installation without any problem. However, we were extremely disappointed to learn that the workmen had to make 3 separate trips to Home Depot for supplies and that we were being charged the hourly rate for their trips. On the last trip, both workmen went to get a marking pen! The quality of the installation was fine and when a leak was found several months later, they came out and repaired it at no charge, but the excess hourly charges left a bad taste in our mouths.