Willis Builders Inc

"Ouch that hurts! An F ! This job took place almost 1 year ago from this report and the pain we caused this client is still fresh enough to give an F. We are sorry you where so disappointed in our service . I did some research to see who and what was done . Yes she sent photos and a nice list of what she expected to be done in 6.5 hours of service . This one should have been caught earlier so I do take responsibility . I've learned that when a client sends a huge list that is obviously going to take well over the expected time by the client , to communicate it unless they say " we expect it will go beyond the coupon time " I have since canceled a few jobs that are in this category . I recently canceled a job where the client expected 2 rooms crown molded , new hardwood installed and painted in 20 hours . I find its just much better to cancel the job then have a disappointed or disgruntled client who is going postal on my Angie's list reports . In this particular job the expectation to complete the following list in 6.5 hours is simply pie in the sky . I have to make sure the clients expectation isn't beyond reality . 1. Remove wall divider from ceiling (31”X3.75”) to railing level below (see photo attached). Install electrical box in ceiling and connect electrical wiring. Repair ceiling, install drywall cap, tape and mud top of remaining divider. Contractor should bring instrument to verify live sockets on the circuit. 2. Remove existing metal frame in kitchen door way. Cut and install drywall, metal edges, tape, and mud. 3. Cut and install drywall in kitchen wall ( 31”X10”) to replace outdated towel holders. 4. Repair drywall in bedroom. Remove messy caulk and replace with fine line caulk. I have one sheet of drywall, metal edges, paper and/or mesh tape, and mud. Contractor should bring T-square for accurate cuts and appropriate nails. I have basic tools but no power saw to cut through beams supporting the wall divider in item 1. This work was stopped after obtaining the materials that are not already on the job site and after 3.15 hours with literally two of my absolute best guys ! William and Tiago who are literally extremely multi skilled . I'm the first to take responsibility and make corrections to produce a better service . In this case I have to side with William and Tiago . I asked William why he chose to bring to men and not just himself . He explained that Tiago would start demolition and protection while be purchased the bunch of materials the client was short and they would need to complete the job . Also they could easily both work without any in efficiency . Bottom line is I have to a better job filtering jobs we take . This one I dropped the ball. Thanks for your time to read my explanation , and if you hire us we will do our best to serve you . I was surprised at this report because if she had communicated her dissatisfaction I always consider concessions to make the client satisfied or I can determine if the client is simply in la la land and I still will do my best to bring them back to reality so they can choose satisfaction through communication ."

"Thank you for your response so we can better our service. We are sorry for any miscomunciation regarding your option to purchase materials. We urge our clients especially on the two hour coupons to have all materials ready on the job for the most effective use of time. Im sorry if you did not have all materials ready for us and we will in the future add a request to our response email asking to have the materials to be used ready for our installation. We send two men on hourly service jobs only when two men can be most effective based on the list of work provided before we come to the job. When one man is working on a roof or in a condition where another needs to support the other we also make sure we communicate that this is a requirment for safety. We are commited to excellence and please forgive us if we have fallen short on your job."

"Thank you Kindly for your response ! Next time we come out i hope we can impress you again so we can get an A Report. We Look forward to serving you again."

"Im so Happy you gave us an A even though we took a while to get your job on the schedule. I Guess you are a man blessed with patience and understanding to give us an A report! We have refined our scheduling process again and again and are working it perfection so we can better serve everyone. The first coupons we sold we had 85 jobs come in only 4 days! We actually called an emergency meeting to figure out how we can best serve all those who purchaed the coupons. I was a bit nervous and figured we make it work. The team put together a few great ideas and we implemented those at that time. The funny thing was we ended up serving those who wanted their jobs done yesterday first. We bent schedules and excercised the teams communication skills and made it work ,ok not so great. We still had some people with stress wanting their jobs done last week ! We got some good feedback from these people. Since then we have modified the scheduling process many times and continue to do so until everyone gives us an A for communication. Sorry for the long reply but figured anyone reading this could appreciate our best efforts to refine this area and some of the complications we have overcome."

"Wow alot of work for $340. And they where polite! I love to hear the report of kindness and politeness about our team. I have been in construction since age 13 when both my step father and regular father both owned and operated construction companies. I have a very high standard of quality for our team members and do not want any uneeded stress with those who operate from a different set of principles then what is needed. I am so blessed to have kind honest polite honest hardworking family oriented men who serve our team and clients. I have seen the good bad and the ugly throughout the years growing up in this industry. Ive seen extraordinary men with amazing skills and have learned what I can from them. I will only hire those who I completly trust with a key to my own home.Ive been protected because of this and will not lower my standards under any circumstance. Thank you kindly for reminding me of the quality of our team!"

"Wondering how you paid yourself $11 to do a job we quoted for $160. A bit confusing. Also if our guy is there for only 2 hours and you dont have the materials then we can go purchase them for you and of course you wouldnt expect for free. Well maybe :) If we quted you a job for $160 thats great considering we have a minimum job charge of $225 for new clients. To show up for 5 minutes to a home takes the technition 3 hours of his day typically. I Strongly beleive that those who work should be paid for their time fairly. This is one of my foundational beliefs given to me at age 13 from my step father. He took me out to a school roof and we worked half a day riping off metal for the scrap yard. Yes it was a contracted job and no we didnt just go rip off metal from the roof a school! We went to the crap yard with my step dad receiving a handful of cash and he gave me $50 for helping. It was much more rewarding then my sturday morning carttons I would have been watching. Anyway I was guilty and undeserving of the $50 I Thought. He explained to me and instilled the value that " if you work hard you deserve to be paid" This lesson was reaffirmed by my real father who had worked for very hard and was not paid many times. I can thankfully say I always make sure my team is paid on time so they can support their families. Im lucky to have the reward in being awarded this honer to be responsible for paying others. Thanks for reminding me of this. If you arent willing to pay $225 for our minimum job charge in the future you can probably find someone desperate for work these days or do it yourself for $11. I would pay myself more then $11 though. :)z"

"In the dictionary of construction it has the definition of "the perfect client" next to is their name! I was so impressed with the extraordinary persistance to have this project become reality. Member overcame so many obstacles to get this project done. Before we even started it was monthes of preperation. If I could have done it for free , this would be a project I would have loved to do for no profit. We rewarded Member with her upstairs bathroom at no cost because she deserved it! The commitment to her husband and improving his life is remarkable! It was truly an honer building a special bathroom, ramp and bedroom for a Man who served our county many times. I love his photo of him at the front of limo trasporting the president Ronald Reagan. I was inspired to get this job done to the best of our ability. I looked at the time sheets and had noticed 13.5 hours for one day! I told Fabio this better be accurate because ill check with his wife! Then I realized maybe i had better not because if hes puting those kind of hours in she may be upset with me! Actually it was a push to make the bathroom usable for the thanksgiving holiday and weekend. Member Reported to me they stayed after 10 pm the nights before thanksgiving because we wanted Member to be able to his new bathroom Thanksgiving. Im so gratefull to have had the experiance to perform this job. Thank you for your Report!"

"Thank you so much for your response! Another A Yessssss! I love A Reports! Ill look for your name when you call us back and ill give you an A report price for your next project! Of course i cant discriminate so you didnt just read this! When we have 500 A reports we can just serve those who gave us A reports! O wait im discrimnating again ! I should erase this and start again , or not. But seriously I always remember those who we have served who show us appreciation so I hope to hear from you for your next project."

"Your Report inspired me ! Its funny because Alencar and Victor are so good that they are finishing up my own bathroom in my home as I write this response. We try to make special arrangments for these emergency jobs. Also your son in law who works for Llewelyn reality is one of our favorite people so whatever we can do to help him we will do! Im glad I called you back that night and was able to arrange Alencar and Victor to come the next day. Alencar can do everything so I figured for the price one would pay a plumber we could get everything or close to it done. I cant tell you how many times my clients call us after a plumber repaired a leak and left the drywall to repair and paint. Its like the normal thing. Its an honer to be able to serve you! We look forward to our next project and hopefully its not a job when we are all done and it looks the same as before!"