Donovan's Painting

I wrote a negative review on Angie's list regarding this company which I would like to change. However, once written, Angie's list does not allow one to change or delete the written review. Therefore, I am writing another review. I had some issues, but the issues were all satisfactorily resolved. The problems were mostly miscommunications between the owner and myself. The follow-up work that was completed by Donovan contractors was done in a professional manner.

Stay away from this company. Originally, I provided a positive review. The crew was prompt, courteous, and hardworking. However, a couple of months after the painting of my house, some problems started surfacing. Nails they supposedly pulled out and replaced with screws, started popping out again. The owner insists these are new nail pops, but they aren't. All the current nail pops are essentially in the exact same areas as the previous nail pops. Additionally, other problems, like separations between pieces of dry wall that they repaired are again starting to separate and lines/grooves between the pieces are developing in several ceiling areas. I contacted the owner for warranty service. He originally agreed to do repairs, but then suddenly changed his mind. He now refuses to do any warranty work at all even though the contract states that the workmanship is warranted for one year. The contract also specifically states that all pop nails would be removed and screws put in their place. This didn't happen. The owner claims it did. However, other than coming to my house to collect the deposit before the work commenced and then again once the work was done to collect the final payment, he never stopped by to inspect the work. There was absolutely no supervision on his part. So, he really has no idea of what the workers actually did. I have started legal action against the company

Excellent professional work for my home in Highland, MD. Very prompt and responsive.

The team was professional. They arrived early and worked through the day. The attention to detail was great.

Excellent. Very pleased with the results. Whole house painted, ceilings walls and trim. Everything looks brand new! Good customer service, too. Company cares about ensuring good value and happy customers!

It was great. They had to stay a little bit later and came back next morning to finish the job. I would recommend him nicely to anyone. They work really hard.

It was excellent. They were on time. They finished on time. They were neat. The work looked professional.

Extremely professional and fast. They do an excellent job with prep - finding and repairing holes and dents in the walls before they even start. Lead guy was easy to work with and Craig is on top of everything. Used them about 8 years ago as well as recently, same great experience. Highly recommend.

This is our 3rd time using Donovan Painting and I would, hands down, hire them again. Craig is always responsive and fair with his pricing. The crew has always been courteous, professional and accommodating.

Craig came over our house for a thorough estimate and we picked him after meeting with four different painters. Craig gave us three different estimates as we decided what we wanted painted and was paitient with us the whole time with our back and forth. After we agreed to having Craig he accomadated us even further as he came earlier so we could get our first floor set up and get rid of all our boxes in the garage. The painters did everything in two days and cleaned everything up. My wife is a bit on the particular side and the paint job made her smile. We were both very satisfied in the end and the results were showing after the first day. If I need paint jobs in the future we will use Donavan’s painting.

Very responsive.They completed the job in one day, did fantastic prep and finish work. Very professional crew. They were very careful with regards to ensuring paint only got were it belonged and the finished product was excellent. We will be having them back out in the coming months to do additional work,

Donovan's Painting painted my two-story foyer, master bedroom and kitchen ceiling. Craig was very thorough when he came to provide an estimate. I felt very comfortable with having Donovan do the work. Scheduling was a little uneven as he called the night before they wanted to begin. We were going to be out of town during the 3-day schedule, but we worked that out with Craig and his team. When we returned the job was done, but some follow-up was needed. Craig and the job foreman were on it immediately and not only went through my punch list, but exceeded my expectations in many ways. The end result is a beautiful, professional paint job at a very reasonable cost. I am very satisfied and would not hesitate to recommend Donovan's or use them again for future work.

Quick response, there guys were responsible and notified some extra things that needed done but explain my options and didn't apply pressure to increase costs

Excellent. The three man team did an exceptional job!! They were courteous, professional and paid great attention to detail. The end product gave the front of the house a 'like new' appearance. We are looking forward to working with Craig and his team again in the future. Thanks, we could not have asked for more!

We were very pleased with the service from Donovan's Painting. Provider was responsive in meeting with us and providing quote, the quality of the painting was excellent and provider was able to meet our very short deadline to have the project completed. Owner made certain that we were happy with the finished product, which we really appreciated his follow-up and attention. We definitely recommend this provider to others for any type of house painting.

Craig the owner was quick with calling and sending estimate, he helped guide me in the areas of where to start and stop since I was not painting the whole house, and trust me he is a patient man as I was all over the place with color decisions. His estimates are easy to read. The two painters that came, one named tioto (sp) friendly, clean, nice prep work, beautiful job! I have always done all the painting, but never again. I will hire them over and over. Look no further, although I would like to keep them as my little secret. I got 3 estimates to compare prices.

I highly recommend hiring Donovan's Painting for your painting needs. I wanted to paint the interior of my home before I moved in, and I needed it done quickly since my lease was ending. Not only did Donovan's Painting get the job done, they did a remarkable job. They'll be my painter for life.

Craig Punte and his staff provided excellent service.

I can't say enough good things about Donovan's painting and Craig Punte, the owner. The painting team was at my house for 2.5 days. They were punctual, polite, and cleaned up every evening. The painting itself is excellent- lines are poker straight and the walls are evenly coated. You can tell the painting crew was well trained and with a lot of experience. I would also add that Craig will go the extra mile for the client. The paint store provided the wrong paint which the crew applied. When I noticed and called Craig, he told me he would get the correct paint and send the crew to correct it ASAP. And, he did. I wish I could find a general contractor like that!

Service and quality was excellent. Owner visited to provide additional layer of oversight. Highly professional team on-site, with strong project leader. Completely dependable and reliable with superior results. We highly recommend this company. High value for the price. Price was higher, but I'm firm believe in getting what you pay for and the process and results were well worth high quality, professional job completed in a timely manner.

Had received an estimate from someone else prior and they failed to show up to do the job. I contacted three Exterior painters for another estimate and Donovan's was the first one to respond and also with the same estimate that the no show offered. The painters were meticulous in preparing the outside of my home from any drippings, painted my 6 shutters on my home within one hour - all in all I am very happy with the performance of this company and their employees. Tieto was one of the painters (there were two) both of these men were most courteous and professional. Craig Punte - the owner was very responsive to all my emails and phone calls. Will recommend to anyone. Great Job! Great Customer Service Company.

The Donovan's Painting team arrived on time and worked efficiently to accommodate our schedule. Craig provided regular updates on the progress of the work and any issues that were encountered. He checked in with me daily to be sure I was satisfied with the quality of the work completed and did a final walk-through to go over every detail. Overall a very professional and pleasant experience from the initial proposal to the final cleanup. I couldn't be happier with the end result.

The owner was prompt on the first day of work, introducing me to the main foreman who would be overseeing the workers. Took extremely good care in covering my furniture, etc. Very neat in their work, and showed extreme professionalism. Very polite, and respected our personal belongings. The scope of work was changed from my original proposal, and Craig (owner) was very willing to work with me to have the additional work performed within the timeframe he allowed for the job. Craig came back at the end of each work day to ensure I was satisfied with the work-to-date. The foreman told me at the end of each day to check work to progress and point out any concerns to him which he would correct. There were a few minor issues, but they were corrected without any issues. This is my second time dealing with painters, and by far Donovan's was far superior to my first encounter. I felt very comfortable with his crew, and would recommend his company to anyone who is looking for a professional, yet affordable painting company.

The man who owns/operates Donovan's painting was more like a contractor. He dropped off two individuals each day (except for the last day there were three) with very limited English speaking skills then took off. It was painfully obvious these workers either had very limited skills and/or had absolutely no interest in work quality. There were areas that had to have re-pressure washed. In fact, they had to use my pressure washer one day because the one they had was on another job. One of the workers was painting the wood around my front door with out scraping the old chipped paint off. I pointed it out, and it was a good thing I did because there was some dry-rot to be attended to. Still, even after that, the paint job around the front door was extremely sloppy. The caulking above the door was carelessly applied, and paint also went onto the brick exterior and the wood sides of the front door. One worker painted the garage entrance door while shut with semi-gloss exterior paint, and most people know that when you work with semi-gloss, the surface has to be completely painted at one time for a smooth finish. The shutters were adequately painted. The patio was well done (after having to be pressure washed again before painting) The owner/operator brought in a third man on the fourth and last day, and he seemed to be much more skilled, fluent in English and acted quite professionally and friendly. I wish that he was present in the beginning to oversee the other two. The paint that got on the brick surfaces by the door and under windows was metal brushed off for the most part. After the sloppy work I had witnessed, I decided I did not want to risk my front door (with decorative glass) painted. It seemed if there could be a short cut taken, it was and I had to call the workers out on it and address my concerns to the owner/operator. He did try to make sure the job was left to my liking, but in all honesty, I just settled for what was done. The job was definitely not worth what I paid for.. [Update4/10/15]The paint applied to my exterior deck has seriously chipped away in less than six months after application. It looks awful.

Craig returned my call and came out to provide a quote right away. He took a close look at the interior of the house (a rental that we wanted to spruce up) and we discussed options that would improve the look of the house while also staying within a reasonable budget. The previous renters had left nail holes and marks on the wall and drilled holes into the window frames. There was a gap between the windows and the frames that lacked caulk altogether from when new windows were installed. There was also previous painting that was poorly done and splashed wall color onto the ceiling and used multiple non-matching colors and the wrong kind of paint (wall paint) on the trim. All of this really detracted from the look of the house. Craig suggested doing the trim and discussed the prep before the paining that they would do on the window trim and walls and we went through each room to evaluate which ceilings would need to be redone and which could be left alone. We also discussed colors and narrowed the range in order to limit our total cost. Craig was very professional and thorough and gave us a reasonable quote that was slightly higher than some others but included significantly more emphasis on prep and he assured us that they could get the job done quickly, since we were on a tight timeline. The quote also included Sherwin-Williams paint. Craig called the day before the crew was ready to come in to check if we were ready for them, and they came out right on time according to schedule. The crew did a wonderful job. They covered their work area and cleaned up each day, and they were very thorough throughout the process. They were very nice and professional and worked very hard each day. Our family and friends who have seen the house before and after the painting were all impressed by the work. Despite all the prep that was necessary on many areas, they were able to get the work done quickly and with excellent results in just 2 1/2 days. The work on the windows is particularly noticeable, since they were in bad shape. The walls look excellent as well. We added an additional ceiling to the total area to be painted when the painters discovered another area where multiple different colors were used, which cost a bit more over the initial quote, but we agreed that it would really improve the final look, which turned out to be a very good decision. All in all, the work looks wonderful, the house looks significantly nicer, much more inviting. Well-worth the cost! I would highly recommend Donovan's painting and hope to be able to use their services again in the future. We are very happy customers.