Gerner Energy

Our house uses propane as a supplement to a heat pump. We changed from a different supplier last year because Gerner had a much better price. We have since been very pleased with Gerner's service and their excellent communication.

fine...…..

fine they delivered on time

they show up with my oil delivery before promised every time and at a very competitive price

I had a few problems with Gerner. One was the attentiveness of the pump truck driver. He came into my house, I mentioned to the pump truck driver that there was a large smell of oil. To me that seemed abnormal, the pump truck driver did not acknowledge my concerns & I later find out that my oil tank was leaking. The company owner was very responsive. But, my other problem was they didn't have the ability to take the oil out and they didn't necessarily have a vendor to take the oil out. They did, however; provide me that day with a technician who came out and did a patch job. However the owner neglected to tell me, and i forgot to ask the owner in my haste, what the cost of that would be. I just feel as though Gerner in order to provide the delivery of oil has to be able to provide additional services or point people in better direction when things do go awry, like a leaking oil tank. I paid $500 or so for the oil and I paid $100 for the technician to come out and patch the oil tank.

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During this terrible snow storm my street was blocked. Kip knew how critically low I was in oil, and he kept in touch with me to find out when my street would be plowed for his truck to have access to my home. Kip was really concerned about my family?s health and safety, and when the city finally plowed my street, I called Kip to let him know, and within a few hours his truck was at my house delivering the much needed oil. (At that point there were only 25 gallons remaining in the 270 gallon tank.) Thank you Kip!!!

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3rd delivery as promised in the morning. Slight mixup on price of 2nd delivery as one person gave 1 price and another gave different price same day; but in all Good Customer Service currently.

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We have just purchased a new home. I know nothing about heating with oil. Mr Gerner took the time to explain the process and answer all my questions. Great customer service

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He was able to come out the day I called him.

I was VERY low on oil, called all around and this place had the best prices... HANDS DOWN! My tank was filled by the next morning and we continued to stay warm and toasty durring all these crazy snow storms. A+++ for costumer service, prices, and reliability!

Kip was punctual and very professional. We shopped around and Gerner had the best price in the area. We will be calling for future fill-ups.

Kip was professional, courteous and on time (one day notice to schedule) and explained details about the service and the oil tank. Would reco and use Gerner again!

It was great! Their cost is competitive.

It turned out fine.

I scout oil prices every month, rather than getting locked into a plan with one company. I had been consistently using a particular company in the Baltimore area for the last couple of winters, as their prices were the cheapest, and they would do same day delivery. Gerner ended up being $.15 cheaper than the cheapest, and did same day delivery as well. On one occasion, we had agreed that he didn't need to come same day, but he still made the delivery at around 9:30pm!! I thought this was pretty stand up. He said he knew he didn't need to come that day, but it was especially cold and he didn't want me to run the risk of running out. I appreciate that kind of service. I intend to use Gerner again this coming winter for my home heating needs.