CHARLIE'S TRASH REMOVAL

This company is the worst. Honestly, I am not sure they could do any worse in the areas of punctuality, responsiveness, or professionalism. I have been signed up with them for two months, for weekly trash pick ups, but have only had my trash picked up once on the correct day and twice they picked it up late. 3 out of 8 weeks is unacceptable. I put my trash out every Tuesday night to be pick up on Wednesday, not Thursday or Friday. When you call their office during their normal business hours (I have called 7 times since 9:30 a.m.), no one ever answers!! On the rare occasion that they do a woman answers, sounding as is she just woke up from a nap and is completely clueless. I have asked her about the trash not being picked up and she will give me some excuse each time : the truck is broke down, they were running behind and couldn't make it to your house, etc. to make it worse, I have called each week to ask for the trash can that is supposed to be included in the monthly fee, and each time she says she will make sure it is delivered the next day, or the next week, or the best one was - "You will have your trash can by this weekend, even if I have to fit it into my Blazer and bring it to you myself!" Well, the weekend came and went and I still had no trash can. Two weeks since that call, still no trash can ... How unprofessional can people be? Their trucks break down almost every week, or so the office lady says, but they cant send an email or automated phone call because she said they have too many customers and she is the only one working there. So, instead we all leave have to haul our trash back inside each night, otherwise animals will get into it and have it all over the neighborhood. Simply put, this company has a lot of work to do, starting with their office - get that woman some coffee and an assistant!! Ugh.