Osprey Bay Building And Development LLC

Description of Work: Truly horrible experience

Description of Work: Hired for design services and measurements for Ikea kitchen cabinets.

Description of Work: I need to clarify - OB took our measurements and developed a drawing using the drawing that I developed using the IKEA home planner. Their plan was about 98% my drawing.

Description of Work: Design services and measurement via Ikea

Description of Work: Started looking at IKEA kitchens in October of 2011. While at IKEA it was noted that for a fee of $199 that a company by the name of Osprey Bay would come out and measure and design the kitchen. I put down the money and they called promply and set up the appointment. The day of the appointment they sent a gentleman by the name of Scott Keates to my house and he noted that he was not a designer, but the designer had a family issue and that he could do the measurements. He did the measurements and a few days later I received a bad sketch from a designer that looked exactly like my existing kitchen. Right then I should have run.....but, I thought that since IKEA was endorsing them that there must be something to this company. I called the designer whose name was Steve Farless and asked him if he was serious about wanting to do my kitchen and that if he was that they would have to do a better design. He asked to come out and he did and he came up with a design that I liked. Getting the pricing out of Osprey Bay was a nightmare. They priced in packages and confusingly wrote the contract so that even the project managers (of which we had the pleasure of having 3 all for only a brief period of time in the 6 months that we worked with the company) had difficulty following what was going on. They priced out 3 packages of which appeared to be very expensive. This was confirmed when I asked for them to add in ripping my carpet out of my 400 sq ft family room and they said that it would be $1000. I was highly concerned about this price and took off the entire last package which included installing some tile flooring and lighting in my kitchen and was ridiculously expensive. i was attempting to get a turn key experience out of Osprey Bay and it turned out to be my biggest nightmare. I was the project manager for the entire process and I feel lucky that I am so incessant about calling often, emailing and texting or I would be in the same boat as many others right now and not have my kitchen finished. During the process, as I said before I had 3 project managers, me being the 4th, and i had the pleasure of meeting 3 installers. The first was in my house for 2 days doing the demo and he did not show up one day, so they sent another. The second put in the cabinets...hired his own man to put them together...but when I noted that I thought that the cabinets were two low, he said that he was finishing anyway because that is what the designer had written on the plans. He noted that he was almost done and there was not way that he was going to do it over; he said that in his mind the job was complete. Many calls were made and no one listened to me. I pulled out my Kuerig coffee pot and guess what it would not open. I wrote quite the barrage of emails and they agreed to send another team of guys to come out and fix it. So two more guys came in and raised my cabinets. In the mean time I kept telling the company that 14 of the 21 items under the second package were already in place in my kitchen (it was mostly electrical and plumbing stuff that we realized did not need to be done secondary to the hoand that I wanted a refund for what was not done. Now keep in mind that IKEA mandated the cost for putting in the cabinets so Osprey Bay made up for the fair pricing of this part of the contract and gouged the consumer for what they could elsewhere in the contract. I have worked for dilligently for 3 months with the customer service rep, who was hired so people would stop calling Scott Keates, trying to get the money that was owed to me from Osprey Bay. The owner of the company would not answer my calls (his voice mail box was usually full), he never answered his emails and he miraculously never had an appointment available. I went to the office in Millersville to get a lock box taken off of my door handle which had been there for 2 months and no one knew the combination....had to take my door handle off and up to the office....while there I saw Lee Rose's (owner) office door open. I asked if Lee was in and the secretary said yes. I asked to meet with him and after he called all of his staff into his office, including the secretary, I was told no he will not meet with me. I said I would wait until he came out of his office and proceeded to stand at the reception desk for about an hour. I told the secretary to go back in and tell him I was not leaving and if I did leave I was coming back with my husband. Miraculously Lee Rose emerged from his office. At first he was very abrupt, but seemed to calm himself down and made a huge ordeal of acting like he had never heard of me or my complaints. His customer service rep, Dee Dee, who I talked to regularly for 10 weeks had told me that she met with him several times a week to discuss my refund...I believe her. He went over the entire contract with me and said he was incredulous that no one had taken care of my refund prior to this....lies!!! He then said that he would have to speak with Alex (another manager) to figure out what was not done and get me a price on my refund. All of this had been done numerous times. EXHAUSTING!!!! He promised to call me back the next day. No calls the next day. I sent an email....he had the customer service rep call and say he would get to me in the next few days No calls for a week, so my husband sent an email saying we would have to take other action to get our money if he did not respond to us by close of business Friday. My husband got a call from the customer service rep on Saturday at lunch time saying that THE CHECK WOULD BE IN THE MAIL ON MONDAY. I called back immediately and told them not to put the check in the mail, but that I would be in on Monday at 4 to pick up the check personally. Monday at 2:30 p.m. I got a call from the secretary saying that they had accidentally put the check in the mail. This was mid August, it is now mid September and I have no check. They owe me thousands of dollars.

Description of Work: Renovate Kitchen

Description of Work: Renovation of Kitchen. Installation of cabinets and countertops, with associated plumbing, electrical work.

Description of Work: Bought cabinets from IKEA and they recommended Osprey to install. That said, IKEA has been excellent through this process and would still recommend using them. IKEA was great, Osprey not at all.

Description of Work: Estimate to intall an IKEA kitchen and also perform other work such as removing a wall, raising the ceiling, and possibly renovating two bathrooms.

Description of Work: paid IKEA to send out this guy to look at my kitchen planner.....missed 1st apt.He showed 3/16/2012. When he did show he was there for 1.5 to 2.0 hrs. He was sharp....showed me what was right and wrong w/my plan. IKEA's cabinets were different sizes then mine......he was able to work around this.......he said for 199.00 paid NOW he could write me an est on the spot...........and the 199.00 would be used towards his labor #.......so he goes to work........leaves me a written est for $ 2,143.10.................then says for 799.00 more he will personally over see everything..........shouldn't they oversee all jobs any way ? STUPID !!!!!!!!!!!!!!! its called TPM total project management.....they are on site for deliveries and check them for MISTAKES.....and they let you know about them......then they jump into action and reorder the right stuff..............................later you will see that they are correcting THERE OWN MISTAKES..............WHY IN THE F____ SHOULD A CUSTOMER PAY THIS IDIOT 199.00 TO DRAW UP EVERYTHING....(WRONG)........THEN PAY HIM AGAIN TO FIX SH_T HE f___ UP IN THE FIRST PLACE.......SO he pushes me to sign a contract NOW NOW NOW............I said I need to review the final parts list which he said I would have in 2 days max............well after emails and phone calls he sends me every thing on 4/4/2012....thats 19 days later.......I had about given up ! EST was now $ 3,820.00..............thats 1,676.90 HIGHER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHAT IF I HAD SIGNED UP >>>>BET THAT WOULD BE A MESS...................so the est now has that F____ing TPM in again....which I TOLD him I did not WANT IN the first place...............so subtract 799.00 and now we have 877.90 for what I don't know...............I should NOT have to chase this joker down to tell me.....................should have been in ....NOT ONLY the second est...but the first one too.....guess thats why 19 days past.....he thinks people wont remember what was said and written on the BIG appt. SO I go to IKEA and they could CARE LESS................asked for some refund for wasting all this time......they look at you like you like you have three heads !!!!!!!!!!!!!!!! At any rate I shell out 2,985.00 including tax...............they found a few things the great ISRAEL MONSANTO missed. LITTLE did I know that 3 of the 12 cabinets were wrong sizes.................and the number labeling on the drawing was maybe 50% right..................so he wrote up 25% of the cabinets wrong............thats right !!!!! I FORGOT ...........IF I PAY HIM AGAIN .....799.00.........ON TOP OF THE 199.00........HE HAS A SECOND CHANCE TO DO IT RIGHT.....................WHO IN the F____K DOES THAT BS ????????????????? OSPREY BAY DOES and IKEA could CARE LESS ! BEST PART IS I NOTICED I don't HAVE any knobs/handles for any thing...........I called IKEA and they said ....right there extra.....NO ONE ever pointed that one out..............That would be like having a new car delivered and you cant get in the thing !!!!!!!!!! NICE WORK.....................DON'T EVER let this S__T happen to U.....IKEA NEEDS TO 86 OSPREY CREEPS ....I mean BAY....and every one in the KIT. DEPT !!!

Description of Work: Installed IKEA kitchen. All cabinets, appliances.

Description of Work: We had Osprey Bay design and then install a new kitchen in our 25 year old home.

Description of Work: My wife and I were extremely disappointed with Osprey Bay. We contracted Osprey Bay to complete a kitchen remodel. This included demolition of existing cabinetry, flooring, and removal of old appliances. Osprey Bay was contracted to install new cabinets, tile flooring, sink, garbage disposal, dish washer, and countertop.

Description of Work: They very poorly performed a remodel of my home including one kitchen, and two bathrooms.