Mr. Handyman of Anne Arundel and PG County

Ken, their Sr. Technician is polite, highly competent, punctual and a pleasure to do business with. The contacts I have had with Kevin (in the office) have been very satisfactory as well. Ken has done a great job each time! The only factor limiting the amount of work I have him do is price. It takes a while for us to save up themoney needed to hire him. Pamela in Annapolis.

The first time I called, I spoke to Kevin Crysler and told him what we were looking to have done. He seemed very nice and gave me a lot of useful information about the company?s standards, practices, and prices. I was only able to have someone come out to do work after 2:30, on specific days, but he said that was no problem. I was impressed, but wasn't ready to schedule that day, so I called back about a week later to set up a time for them to come out. The women I spoke to during the second call was polite, but when I told her that I could only be here after 2:30pm, she said they only had arrival times of 8:00am or 12:00pm. When I expressed my disappointment and said that meant I would have to find someone else to do the work, ONLY THEN was she willing to work with my schedule. I NEVER requested or insisted on a one hour arrival time window. The ONLY restriction, was that I could not be there until after 2:30pm. Mr. Crysler did NOT initially resist such an appointment, he actually said that was not a problem and did NOT mention ANY rules or policies they had about set arrival times being 8am or 12pm, the first time I spoke to him,. The appointment was scheduled with an arrival time of 2:30pm to 3:00pm. The day before the appointment, the same women called me and left a message on my voice mail, confirming the date and TIME of the appointment, saying that if I had any questions or if I needed to cancel, to call her back, otherwise they would be out the next day. ON THE DAY OF THE APPOINTMENT, I was ready and waiting at 2:30pm. When it was 3:30pm I decided I had given them enough time to show up, so I called the office. The man who answered the phone didn't even say hello, he just started talking a mile a minute. He started by telling me the only reason he answered the phone was because he saw it was my number, then he told me they were still running late but would be out to my house as soon as possible. He then mentioned something about calling me previously about them being late. I interrupted him, trying to explain he must have me confused with someone else, because no one had called me about them being late. At that point he slowed down and asked me how he could help me. I told him that I had scheduled an appointment and I had been waiting and hour and no one had showed up and that they didn?t need to come out, we would find someone else to do the work. He then insisted they HAD called me, more than once, to tell me they were going to be late. I attempted to explain to him that the only call I got from his office was a voice mail message left for me by his secretary the day before to CONFIRMING the DATE AND TIME of the appointment. He kept interrupting me and talking over me, so it was hard to get a word in. Again, he insisted they had called me the prior day about them being late, and that a man had answered my phone and told them I had stepped away from my phone for a minute. He NEVER said they called me that day, he said they called me the PREVIOUS DAY! I then tried to explain to him that I am the ONLY person with access to my phone and no one else would have been able to answer it. He read my phone number to me, saying that was the number they called. I told him they must have dialed the wrong number then, because it wasn't my phone they called. He then said "Sorry it didn't work out.", and hung up on me!! This call lasted 1 minute and 4 seconds. I was a bit flabbergasted. I then called my own cell phone number from my home phone, to make sure it wasn't being redirected to someone else?s phone. At the same time I got a call on my cell phone, it was the same guy calling me back! I thought, maybe he didn?t hang up on me?maybe he got cut off by accident and was calling me back, but NO. He said he was only dialing the number he had read me previously, so he knew he had the right number. He then tried...again...to tell me how someone had answered my phone, when they called the day before, and said "Miss. X" had stepped away from the phone. I tried?again?to explain that was impossible, they must have dialed the wrong number. He was basically saying I was wrong, that they had called me and someone answered my phone. Had that been the case, I would at least have a record of their number having called me more than once in the past two weeks. I was NEVER abusive towards him, and him saying I was is a lie. My personal cell phone is with me 24-7, it is next to me when I sleep, in the bathroom with me when I shower, in class with me all day, and there is no way anyone else could have answered it, unless they took it out of my pocket....and that never happened. PLUS there is NO RECORD of them calling me in my call history, other than the CONFIRMATION of the appointment date and TIME. I have double checked my cell phone call records online, to be 100% sure, and it showed only ONE call from them in the past two weeks. I am not sure why the man I was speaking to, Kevin Crysler I believe (not sure since he NEVER identified himself), had such a hard time accepting the fact that they dialed the wrong number, and apologizing for it?and why he would think I would lie about not getting a phone call from them is beyond me. I would MUCH rather have had them come do the work, instead I my time waiting for them, and got hung up on. You can have your own opinion, but not your own facts. Fact is, they never called me, I was standing next to my front door playing games on the very phone they claimed to have called, and as THE CUSTOMER, waiting an hour for someone to show up and not getting a call about them being late gives me every right to be disappointed and to leave a full review on Angie's List about it. but putting the call I never got aside? I would love to know WHY the secretary failed to mention that they would be running late when she left the voice message confirming the appointment date and TIME of the appointment, OR WHY they didn't call me THE DAY OF THE APPOINTMENT about how late they were actually going to be running, to at least show some respect for the customer. Either way, the man I spoke to today was completely unprofessional and rude. VERY DISAPPOINTING!

Was supposed to do the work on Saturday but received a phone call from the scheduled handyman saying he was sick. I called the company and was told that another handyman was being found. They were a hour and half late but they did come on Saturday to do the work. Overall I am very satisfied with the work that was done as well as the how close they were to the estimate I was given.

Handyman arrived on time, performed the work as requested and was very helpful. Would definitely use again.

First let me be fair to the installer Ken who came on time Saturday at 8 am and worked diligently for 8 hours that day. He understood what I wanted and for what he worked on he got it done right eventually. That's the good, the bad deals more with the professionalism of the job. The owner, Kevin, promised a lot, including peace of mind, and under-delivered. He was not easily contacted; emailed questions often went unanswered. When a response came it usually began with: "Did I respond to this?" as if he had seen the email earlier but decided to not respond then. Worse, he acts like he doesn't know how email works, and that you can check your sent emails to see. I find that hard to believe. Next, the estimate and job itself has 3 resounding issues: 1.) The estimate for the job was one day (floor and door install), 8 hours. All that got done in one day was the floor minus any molding and no door install. 250 sq feet of laminate should not take 8 hours to install by a professional. It was clear Ken had not worked with this laminate before but it wasn't that difficult. The job went slow and at $100 an hour I expected more efficiency. I ended up spending the entire day helping and did 150 sq ft of the install myself to get the flooring down! At the end of the day we didn't even discuss the door install. 2.) Ken brought sub-par tools to the job and it significantly ate into the time. An old table saw and 10" compound mitre saw were used. Both items were of far less quality than my own tools which I was shocked to see given that this is their job. Anyone who has cut laminate flooring knows a sliding compound mitre saw can cut a board width-wise in a single cut. Instead, every board took two cuts which adds up. Worse, the blades on both machines were very dull and that slowed the cuts. 3.) Prior to install there was some flooring to remove for prep but Kevin asked me to leave it so Ken had a guide to start with. This proved costly to me again. Ken gained very little from seeing this and it took us 2 hours to clean up and prep the floor. I could have done this step myself beforehand and saved $200 right there. I did inform Kevin of these issues post the install and long before writing this to let him know. I felt it would be fair given the estimate of 8 hours and these issues he'd finish up the job for free. The results were far from that. After several days of waiting for Kevin to discuss with Ken (and my floor and door install still not complete) I got back excuses. Kevin claimed that Ken's blades were new when he arrived and made dull b/c of the type of floor they were cutting, that he didn't know he had to floor a bathroom (which he didn't so that was a lie), and that the estimate wasn't fixed which would benefit me somehow. Because I had to finish up some of the job, I did cut some planks with a buddy's saw with a slightly used blade which cut through the flooring like butter compared to Ken's blade(s)! The flooring has a very thin aluminum tongue that Kevin claimed caused blade dulling, this is simply not true. Alloc's website and installation guide is clear on this. Last, if he is going to give fixed estimates and not live up to them he should at least come out and check out the site prior to giving an estimate. Instead the first time I saw anyone was installation day. Kevin ultimately did concede that I was due something given all this, but only offered one hour of complimentary install time, though at least four hours more were needed according to him. Kevin and Ken never even found the door I needed (a particular 6 panel), nor made any effort to work with me to find something similar yet suitable to replace it. In the end, my last couple emails went unanswered. I was fed up with the communication and the twisting of facts so this is where the story ends with them. In the end, when you pay someone to do a job like this, they need to walk in and own the job. They should ask you what you want, all your concerns, and then ask you to step aside so they can get it done. Instead, I had to monitor the job, explain how things work, and do half the work myself to even get remotely close to finishing on time. The estimate wasn't honored and the time to make things right came and went. I would not do business with this company again; I feel they really do try to take advantage of those who don't understand how things should work and how long it should take to do a job.

They repair went well from start to finish. The gutters were cleaened. There was very little mess.

I would rate the overall service as excellent from start to finish. Every effort was made to accommadate my schedule and to ensure that the service provided met my expectation,

Ken came over exactly on time and was very friendly. The work was very professional and the kitchen was clean by the time he left. Obviously, it was difficult to know what materials would be needed so while I thought I had everything covered, a trip to the store was required and thus, the final cost was a little more than I anticipated. I would recommend research and have ready any and all materials needed to minimize costs. Overall, very happy with the job and would highly recommend them!

Very friendly and quick service! They repaired two holes in my wall left by another contractor. Looks great and great price! I am so glad I found them on Angie's list and will definitely be using them again!!!

On time, on budget, well done.

Both services were great but the second started a little shaky.

Both men were true professionals, friendly, knowledgeable, and quick to jump into the work after having a few good conversations with us to clarify what we thought the problem was and how they planned to address our concerns. They ensured we were part of the process, though they did all the hard work. Installation of the Attic Staircase They did not need to move any wires and did not require a larger whole for the folding staircase but it did require a bit of rearranging joists in the attic for proper installation which was done cleanly and neatly. They vacuumed after the work was completed and had worn boot covers to ensure mud was not tracked into the house. Roof Line Fix The roofline is continuous with one of our neighbors and we were aware that the firewall did not extend into the awnings or soffits of the roof and gutter lines. Over the past few years we have had squirrel problems and as such called Mr. Handyman of Anne Arundel County for assistance. They utilized materials we had been instructed to purchase ahead of their appointment and were able to enter the roofline from the awnings. Rolls and sheets of metal were installed blocking the intervening opening between attics. In the last six months, we have hear no activity or the eerie scratching and chittering of squirrels in our attic. Payment was easy and the online coupon was a great savings. The office staff was helpful too in coordinating our appointment and we highly recommend Mr Handyman for any job you are either not qualified to handle or you simply need that added expertise to ensure the job is done correctly.

The technician did a very professional install, was a fast worker, explained everything clearly, found and insulated areas that were difficult to see, left the worksite clean, and was even pleasant to talk to. The job took about an hour more than the 4-hour discount service I paid for, costing me a little extra, but it was worth it. It was a lot to do for one person and he completed it in one visit.

This project went extremely well from start to finish. We had used Mr. Handyman of AA & NE PG once previously, and were happy with the results. So, when we needed someone skilled in sheet rock replacement we decided to call and get an estimate. We called Mr. Handyman on Tuesday, Oct. 16th. The administrative assistant who answered the phone was polite, professional and thorough. I apologize for not writing down her name as she is certainly a credit to the company. She went into great detail on pricing and described how the company works, including the way in which materials are procured and billed. It was so pleasant to speak with someone so enthusiastic and knowledgeable about their company and she didn't seem bothered or rushed at all. Further, I was provided me with an estimate on the phone and to my surprise was able to schedule the work to begin the next day, Oct 17th, between 10am and noon. The "Mr. Handyman" assigned to our project was Harley Leigh. I believe we hit the jackpot with Harley. He, too, was very enthusiatic about the Mr. Handyman company and advised us about incentives with Angies List for longer term projects. It is great that Mr. Handyman employs folks who stand behind the company. He, too, went over many types of work that they do. We came up with a few ideas for a couple of projects 'down the road'! In addition to being a very skilled craftsman, Harley was punctual, professional, personable, and was extremely respectful about keeping our home in good condition. He brought tarps to cover the carpets in the work areas; wore shoe-covers in the house; and kept the dust at a minimum. Those little things speak volumes for the company. Even more important, the work that he performed is beautiful. Very professional. One would not know that the dry wall was a wreck just a day ago. Even better, he also altered the panel so that it can be easily accessed in the future, so we will not need to go through the drywall terror again. We are extremely happy with his work, including the installation of an exterior lamp. Many thanks to the manager, too.

It went as planned. The piece of siding was high up on the townhouse and required two people (for safety purposes). It has remained in place without any problem.

My experience with this company was excellent. They were all very nice. I was more than pleased with their professionalism and compassion for the situation. After arriving, he decided I didn't need everything that I purchased the deal for, so he was very honest.

Both times it was a good experience. The company is prompt, reliable and priced reasonably.

I had an open house scheduled for two days from the day I called Mr. Handyman, and I was able to get an appointment for the next day, which was perfect. I chose Mr. Handyman based on the positive reviews on Angie's List. I originally hired Mr. Handyman to power wash my front stoop and to re-install an overhead light that had fallen down in my basement stairwell. The technician, Harley, arrived right on time and was very friendly and professional. He was also very nice to my dog! Harley first explained the pricing scheme, confirmed the tasks he was supposed to perform, and gave me a list of other services that Mr. Handyman provides, so that if there was something else I needed done, he could do it while he was there. Harley was very knowledgeable about everything he did, worked quickly, and took the time to explain what he was doing and why. After he re-installed the overhead light, I asked him to take a look at the drains in my master bath, which were draining very slowly. He unclogged the drains, and while he was doing that, I remembered that my dresser had two drawers that would not shut all the way, so I asked him to take a look at those. He fixed the drawers, and then suggested that, since I was having an open house, we do a quick walk through to see if there were any other issues that could be corrected while he was there. My basement walls have soundproofing foam glued on them, which I need to have removed at some point, so Harley went over what that job would entail. Harley wrote down all of the elements of the job and told me that the office would send me an estimate. He also noticed that my front door is a bit uneven and recommended sanding it down so that it closes properly. Finally, Harley power washed my front stoop, which came out beautifully. With respect to price, I thought that the hourly charge was a bit high, but the convenience of having one person do all of these odd jobs, instead of having to call multiple companies, made up for it. Overall, I am extremely happy with the job Harley did, and I would definitely use Mr. Handyman again.

It was a Big Deal that I purchased for 4 hours. I disliked that they charged for their time as soon as they got there. They had to go through my house for the estimate and it took an hour to estimate what work needed to be done; it didn't go to any repairs so I lost an hour. I talked to the owner and he said he would have his handyman work an additional half an hour to try to meet me halfway. The door had a crooked appearance but it opened and closed so I talked to the owner again and he sent out another handyman for another hour of work to try to shave the door. Since they were only there one time, the drywall cracked and it needs to be touched up again. The price was kind of high and the experience was average. The second handyman got lost a little bit and was a little bit late. I probably wouldn’t use them again.

We began with the 4 hour Angie's List Big Deal. They were so good we have had them back for 4 additional full days (2 man crew). We are fixing our house up to sell it and needed all kinds of work done. With many different tasks, the hourly rate handyman is the way to go. And the rate for an additional helper is cheaper. Highly recommend them. Ask for Rob, he can fix anything.

Overall, it went very well from start to finish. I am very satisfied with the services and cost for the services received. C McIntyre

This was the second time I hired Mr. Handyman, requested "Jim" because during first visit I felt he did an "A" quality job; however Jim was rather slow. At the end of the first visit I asked him about installing my crown molding. He looked at the molding I already had and counted the number of inside and outside corners and told me he had done crown molding a number of times before. I also asked how long he thought it would take and he said not more than four hours, but he would need a helper. I said okay and called to request him. A week later Jim and his helper arrived, on-time. 2 and one-half hours later Jim had only installed three pieces of crown molding which inclued one outside corner and one inside corner and one long length of crown molding. At the 2.5 hour mark I went outside and asked Jim how much longer he thought it was going to take because he had quoted me that it would not take four hours and I was getting worried. His responce to my questioning was" I really don't know what to say." All the while giving me this insulted stare. I ended the conversation by saying "well you had better get going and work faster." Which he did, in between times of not working. I only had 106 feet of crown molding to be installed which included a 16 foot hallway, and a combination living and dining room. After I spoke to Jim his boss from Mr. Handyman came by to "check on his guys," I am a coward because I did not speak up to the owner of Mr. Handyman, only because you never know how that kind of conversation my go once the boss leaves the site...I could have been left with an unfinished job or a job that was a nightmare.Okay, they finished the job in 6 and one-half hours. Later after speaking to the onwer of Mr. Handyman and straitening out afew miscommunications, he offered me and I excepted a rebate. The cost showing above is what the job cost me after the rebate. Like I said for the first visit it was absolutely an A+ visit. For the second visit I give it a "B." Overall, these folks are very nice ans accomadating tto work with and I will call them again as my needs require a handyman.

The service from this company was excellent. They were polite, provided me with a reliable estimate, showed up on time, performed the work I needed done (oiling and screen replacement), and cleaned up after themselves. I should also add that they did this in 95 degree weather. I will definitely use them again.

Technician arrived on time. Properly protected floors and walls. Job went well.

Very professional and punctual would hire them again. I called Monday they performed the work on the next day, thank you!