Mr. Handyman of Anne Arundel and PG County

Wow! I could not be more impressed with this company. We recently bought a Little Free Library, which is a large box where people in our neighborhood can come and exchange their favorite books and stories. This is part of a nationwide movement , but since ours is the first one in our town, we wanted it put up quickly and professionally. I spent a lot of time looking at Angie's List entries for Handyman, and I decided this company was the only I felt comfortable calling for a single, somewhat unusual project. And it turned out to be an excellent choice. I first spoke with Kevin in the office who quickly grasped what I wanted. He was able to dispatch a technician with enough materials to start the job. The design and installation was done on two days by two different technicians, Scottie and Matt. Both were prompt, knowledgeable, competent, efficient, friendly and patient with us, and seemed to take an interest in our unusual project. Scottie even improved on the recommended design so it will be more sturdy. I thought the cost was very reasonable since it included all the materials. Our household consists of two female senior citizens. It is very comforting to know there is a honest, reliable, and competent company we can call on for handyman work. We are putting together a list.

He was completely on time. He did a wonderful with the work. He was patient with me in regards to projects I didn't have ready. I was extrememly pleased. All of the work he did was done well, and left some areas looking better than when he arrived.

Everything went extremely well. I couldn't be more pleased. The handyman (Mathew) showed up in a timely manner. He gave me a fair price for the work. At no time did I feel like I was being taken (I guess that's why they have an A rating on Angie's List). He was professional and cleaned up after the work was done. I have already talked with Matt about future work in the very near future. I can't say enough about the high quality of the work that was done. The only regret I have is that I forgot to use the coupon provided by the Angie site. Oh well, with the work that I have planned, I'll get to use it in near future. Mr. Handyman, you rock!!!

First and foremost, I turned to Angie's List as I could not get a company to respond to voice messages in a timely fashion. Mr Handyman had a real live person answering their phones - big plus. Second they offered immediate service, provided a clear understanding of what they did and what the cost would be right then on the phone. The Customer Service Rep was professional and efficient in her conversation leaving me with only the question of what date I would be available. The Service man arrived a little late, but called ahead to tell me what was happening and assured me he would be there in 20 minutes - he was. Upon arrival, he provided me with their brochure showing everything they could handle and asked me if I had any questions. He ran through my "to do" list very quickly making it a "done" list. I loved it. He was polite and professional. One problem did occur the follwing day. One of the rehung doors got stuck on a screw in the track and would not close. I call the Mr Handyman back and another Serviceman was at my door the same day. It was fixed quickly and no additional problems surfaced. It's not that I expect perfection, but it was great to see how hard this company worked to get there. I plan to use them again and again. Good job!

Had a faucet replaced on a rental property. Tenants were very pleased with quality and responsiveness. The hours billed were almost double the quote and there were additional fees added to the price. Good work, but $500 for a new faucet is a bit much, so I couldn't recommend these guys...at least for small jobs you just don't get the right cost/benefit.

The technician, Harley, came to my house on a Sunday, since that was the most convenient day for my availability. We reviewed the various jobs, and he made a detailed list of what was needed. I had already bought some of the supplies with the intention of doing the work myself: the handicap grab bar and the chandelier (it had been in the box in my garage for 3 years, but I was anxious about having my husband climb a tall ladder and mess around with wiring.) On his return visit, the service technician brought all the tools & supplies to do the work. There was a lot of work, and although he spent several hours, everything was done quickly and efficiently, and he cleaned up everything completely. I was impressed. Then I asked Harley to look at the exterior of the North (shady) side of my house, where wood rot has deteriorated the siding. He pointed out things I had missed, and then measured and calculated, and put together a very comprehensive quote for the replacement & repairs. I'm looking forward to having him come back to do that big job before snowy weather sets in.

See above. Nothing was done as they did not contact us.

Phone was answered promptly when I called. I explained to the lady what I needed to have done and she told me that they could do the work for me in approximately two hours and proceeded to tell me what the rates were. Mr. Matthew Esterly came the next day right at the appointed time and after making sure that I knew how work was charged went right to work. Mr. Esterly did a great job and was done in exactly two hours. I would not hestitate to call Mr. Handyman again. They know what they are doing. Not only are they professional, they are also pleasant to deal with and do not overcharge.

Matt arrived on time. My main problem was a leaky window and what was causing it. After determining that the wall under the window was salvageable he scraped and caulked my windows. Since these windows had not been done in many many years it took a while. He didn't waste time and did a good job. He also went around and unstuck all my windows. I had him give me an estimate on another repair job I have coming up. I liked the fact that he was very knowledgeable about "other jobs". I wasn't crazy about the higher price of the first hour, but they did a good job and I will be using them again.

Found these guys on Angie's list, expecting good things and a professional business transaction. I called in early May to discuss our project...the lady said "Kevin" would get back to us. After about 10 days of no response, I tried again (I know this is a busy time of year so I figured I'd give them another chance). I told them I had called before and the lady seemed apologetic and told me we can expect a call from Kevin soon. Didn't happen. Tried one last time in June, left a message....same story. I gave up on these guys...business must be REAL good! Went with another contractor found on Angie's list.

High-Quality Job On Time Was careful not to damage roses in front Experienced Courteous Efficient with work/time No long breaks Cleaned up area during work Would recommend to neighbors

It was very good. The first person came and didn't do great, but he sent a second person out for free and they did a great job! They have done great since and I will use them again in the future.

I actually hired these guys before when I lived in Anne Arundel so I was happy to find that they service PG County too. I bought their Big Deal which was for four hours of service. They came out and caulked the bathroom, replaced light switches and receptacles, and did some drywall patching. I am a real DIY pro, but after a renovating since January, it was nice to have them step in and do some much needed finishing touches. :0)

They did a great job. The service was good. He was on time both days. He said he would arrive at eight and arrived a little before. He worked the entire time. The first time he worked about eight hours straight.

I find it hard to believe that this service provider has been rated so highly. My whole experience has left a very bad taste in my mouth for Mr. Handyman, this franchisee in particular, and Angie's List. I hired Mr. Handyman to perform a really simple job - hang a 30" upper kitchen cabinet. The "technician", and I use that term loosely, arrived on time. He and I took the brand new cabinet out of its box. The technician, I'll call him, "Sam", proceeded to take off the doors so that it would be easier to carry up the spiral staircase. Made sense. However, I noticed then that he seemed to really struggle with using the drill. He had trouble simply reversing the screws out of the hinges. We arrived upstairs and Sam got himself organized. I spent most of my time in another room talking to someone, but every now and then checked on the progress. Within the first 15 minutes, Sam had hung the cabinet on the wall. Then, he started trying to drill holes into the frame/stile so that he could attach the new cabinet to the existing adjacent cabinet. After about 20 minutes of drilling activity and a lot of bad drilling sounds, I asked if everything was okay. Sam was struggling to pre-drill holes for the screws that would go into the stile. He couldn't get the bit all the way through the wood, kept changing drill bits, and was trying to use brute force. In addition to these problems, he finally said that the screw heads were stripped. It turns out that he was re-using screws to try to be economical. I think he didn't have any screws in the truck and I'm not sure where he got them - maybe out of the old cabinet. Before the appointment, I had called the office to make sure they would have everything they needed, including screws, and was told they would. Apparently not. I also noticed that Sam had secured the cabinet to the wall by placing the screws directly in the 4 corners of the cabinet. I don't know about you, but this isn't the way any cabinet I've seen properly installed has been done. My brand new cabinet was on its way to being ruined by Sam. At this point, I decided to call the office to explain that I was very concerned and asked to speak to Sam's supervisor. Kevin, the owner, called me back quickly. I asked him to come out to inspect the work. Kevin said that he wasn't the technical expert, but that he was sure the cabinet was secure and he'd come out to look at it. In the meantime, Sam continued to make slow progress. Two hours after starting the work, he had managed to get three screws into the stile - one of which had its head stripped - and rehung the doors - crooked. The new cabinet wasn't level, nor was it snug against the adjacent cabinet. I was glad to see Sam go and made the mistake of paying him because he was a BIG guy who already wasn't happy that I had called the office AND because I thought the ownver would do the right thing. Kevin arrived later that afternoon and I showed him the work. He told me that it was the "technician's" second day on the job. I asked him if it might be better to have Sam with someone until everyone knows he's competent. Kevin's answer amazes me: He said, no, his company only hires people who already have the skills to do the job. They are expected to be ready from day one. Then, he went on to brag about how great his company is and the fact that they only do top-notch, 5-star work. Kevin acknowledged that there were problems with the installation and we made an appointment for the following Saturday to have his lead carpenter come out to correct the work. He discovered that Sam only hit one stud with the 4 screws that he drilled into the wall. Still, he continues to insist that drilling screws into the corners of a cabinet is perfectly okay and that this cabinet would not fall off the wall. I asked that the cabinet be completely removed from the wall and rehung, a reasonable request under the circumstances. Kevin refused to agree to this, saying that it wasn't necessary. The next Saturday rolled around and no one showed up within the 2-hour window. I called the office three times - got the national call center each time - and no return calls. Mr. Handyman was a "no show". I needed the work done that day. It wasn't, so I had to pay someone else another $150 to get the work done. I called the office on Monday and spoke to the owner and asked for my money back. He said, no, but finally offered $50. I said "no" to that offer. Instead, I'm here writing this review, which I hope will cost his company more than the $150 refund I requested. If you're in the service business, you don't send out a novice unaccompanied by someone who knows what he's doing and expect to charge for the work when he completely fails. I want my money back.

In addition to the work completed the representative was to strip the deck and place a light in the dinning area. After two visits the work was not competed. However, I was charged in full for the time. This company charges by the hour. If the work is not complete you still will be charged just the same.

Provider was contacted on approximately 15 July 2013 and I was told by his assistant/office manager that he could come on July 29th to do the work. At that time, I asked to get an estimate before the work would be done. I was told that provider would call me back to arrange a time to come to my house to give me an estimate. The provider never called me back; I never had a voice message from him on either my work or cell numbers.

It worked out awesomely. They came to do the services right around July 4th. We had some mold on one of the walls in the laundry area and they took down the sheet rock and cleaned up all of the mold and everything and re-did the sheet rock and repainted it. They were great, we used them all the time.

The project went well from start to finish. A minor issue concerning the amount of time it took to complete the bathroom remodel arose but was handled professionally by Mr. Handyman.

Great! Ken arrived on time, was courteous and knowledgeable, and completed all jobs in the expected time. He also provided helpful advice on two minor DIY tasks I asked about. I would absolutely hire Mr. Handyman again.

My AC died and I was scheduled to take a business trip out of town. Kevin Cryslter was great. A fellow pet lover, he understood my need to have a pet door installed immediately so that my cats could get to the screened-in porch and escape my hot house. Scott came to my home the next day and did a wonderful job in installing the door. It looks great and the cats love it. Bottom line: I have found the handyman I have been looking for and will definitely use the services of Mr. Handyman of Anne Arundel and N.E. PG again.

It went very well. Harley came out and did the work. They came out, and in a few hours, he found the source of the leak, and fixed it all. Then he installed a toilet and vanity in the half bath. He was very prompt. His work was neat and clean. They even had someone come out to fix an issue after the job.

They are punctual. There's a lot of job that they said they can't do and we had an issue with the first guy who showed up. He came and left and never came back but Kevin made it right. He's very concerned about the services provided and the quality of work.

The person that came out was not very enthusiastic about doing the job. They would not work with the supplies that we had, and we found out that it would take 8 hours rather than 4 hours, so we're going to go with another company.

They were wonderful! The job actually was completed in two days the mirror and the flat screen TV required two people to remove. Mr. Handyman quickly arranged to have t