Mr. Handyman of Anne Arundel and PG County

Handyman Services, Drywall, Electrical,

About us

We are proud to have won more than 50 Angie's List Super Service Awards! We do everything on the honey-do list that honey doesn't do! Individually owned & operated franchise of the largest Handyman companies in the country. We are licensed, bonded and insured. All of our technicians have a minimum of 10 years experience and are full-time employees of the company. All work guaranteed for at least one year (any exceptions are discussed and noted on the invoice). And it's not just the small jobs! We have years of experience doing larger projects, especially bathroom remodeling! MHIC # 102097

Business highlights

19 years of trusted experience
Family Owned & Operated

Services we offer

Handyman, plumbing, fixture installation, garbage disposal, sinks, toilets, electrical, ceiling fans, light fixtures, switches, outlets, carpentry, drywall, gutter repair, gutter cleaning, gutter replacement, gutter screens, fascia, soffit, caulking, crown moldings, deck repair, deck maintenance, power washing, siding, windows, doors, floors, bathroom & kitchen remodels.

Services we don't offer

Basement waterproofing. Heating & air conditioning. Appliance repair. Landscaping.

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7677 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
8%
3
5%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 301-677 of 677 reviews

Christina S.
03/2014
5.0
handyman service
  + -1 more
They did a great job and even took pictures so I could see what they would work on and what it looked like after they fixed it. I was very pleased.
Description of Work: They fixed my dryer vent in crawl space.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for taking the time to share your positive experience with other members. I'm glad that you were pleased with the service and hope that we can be helpful to you again in the future.

Audrey T.
03/2014
5.0
drywall, handyman service, home remodeling, interior painters
  + 2 more
I never got a phone call.??? The installation of the range hood did not go as expected, but he went above and beyond to make up for the issues. I would definitely recommend doing business with him for non-complex tasks like paint drywall, carpentry...they did a super job with that.
Description of Work: I bought a big deal $398 for 4 Hours of Professional Handyman Services
Rating CategoryRating out of 5
Yes, I recommend this pro
$398

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for your comments. Yes we had an issue with the original project, but we stand behind our work and in the end, the member got good value for her investment.

Judith F.
03/2014
5.0
electrician, handyman service, plumbing
  + 1 more
I’ve used them three times and they are always excellent. They come on time, clean up after themselves, and are always very professional. If they do not have something on hand, they will actually go and purchase it and come right back to fix the issue.
Description of Work: They have removed a pergola for us, patched a metal door, purchased and repaired a faucet that was dripping, repaired a stair railing, sealed a hole under our sink, replaced a light fixture, and installed a smoke alarm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer W.
03/2014
5.0
handyman service, plumbing, siding
  + 1 more
Marc did an excellent job, and was so efficient that I had to come up with extra things to do since I had bought a 4 hour deal! The work was high quality and I would definitely recommend them.
Description of Work: Fixed under sink leak, tightened loose toilet, repaired loose faucet, repaired outside siding, and scraped a damaged wall.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for your kind words. Very glad that you were pleased with the service. I will be sure to share this with Marc at our next team meeting!

Nefertiti H.
03/2014
5.0
handyman service
  + -1 more
I did use a handyman and it was Mr. Handyman of Anne Arundel & NE PG. He was excellent, really professional, efficient, on time and really easy to talk to. He provided excellent service. The last time he served was over the summer. The cost was 500 or little less. His ability to fix the things that needed to be fixed stood out the most. He was very professional. Everything was excellent. I would grade him all 'A's across the board. I would use him in the future.
Description of Work: I used the services of Mr. Handyman of Anne Arundel & NE PG.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for remembering us and sharing your experience with other members!

Jenny K.
02/2014
5.0
ceramic tile, countertops, handyman service
  + 1 more
We have used Mr. Handyman several times and have been very happy with their work. The first time we used them was when we first moved into our new house and needed a few odd jobs done, such as a stair railing fixed, some large pictures hung on the wall, etc. We were amazed at how much the handyman was able to get done in such a small amount of time and everything was done perfectly. The last time we had them come out was for the demo of our old kitchen countertops, sink, and backsplash. The work done was great, especially considering that the backsplash would not come off easily and took most of the drywall off with it - he repaired/replaced the damaged drywall - it just took much longer than anticipated - which at approximately $100/hour - cost much more than we had budgeted.
Description of Work: Removed old countertops and backsplash from kitchen

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for your review. You point out something that is important to remember - sometimes even the simplest jobs (removing countertops) can turn into something more complicated. That's why it's important to hire someone who has a wide range of skills - you never know what might be needed to complete your project. Thanks for being a repeat customer and for choosing Mr. Handyman!

Brenda R.
02/2014
5.0
handyman service
  + -1 more
Ken came to my house a few hours every day for five days. As I said, he is so competent, as well as polite and personable. He always cleaned up after himself after every work session.
Description of Work: Ken is a master of all he does. He stained and installed a new pantry door in my kitchen, changed out the border of the kitchen backsplash tile, installed new tile and re-grouted the old tile, installed 15 new door handles throughout my house, installed new switchplates, and painted my kitchen. He also put together two new counter stools I had bought. He is professional and very thorough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Mr. Handyman of Anne Arundel and PG County
Thanks so much for your outstanding review. I liked it so much, I'm printing it out and reading it to the entire team at our Monday morning staff meeting. I'm sure that Ken will be proud to have your words read aloud to his peers.

Ryan W.
01/2014
5.0
drywall
  + -1 more
I purchased the big deal coupon for this service and it was fine. They were here on time and they did a good job. I didn’t have any problems. My overall experience with them was very good. The quality of their work, their responsiveness and punctuality were all good.
Description of Work: I used Mr Handyman of Anne Arundel & NE PG for patching a drywall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for sharing your positive experience with other members. Glad that everything went well. We look forward to working with you again.

PATRICIA A K.
01/2014
1.0
garage doors, handyman service
  + 0 more
On Monday, January 13, 2013, I sent an email to request a quote on repairing a panel to a wooden garage door that was damaged by a car accident. In the email, I indicated I had photos of the damage that was done. Within an hour or two after sending an email, I received a call acknowledging receipt of my email and asking me to email the photos so they can provide the quote. I sent the photos the same day and received a response from Kevin Crysler saying "thanks. I'll be in touch shortly." I had not heard from the company by Thursday, January 16th and sent Mr. Crysler a followup email asking when can I expect a response. It's now Monday, January 27, 2013 and still no word. I?m disappointed to learn that this company's customer service is very poor. Even if the job was not a fit, it will help the prospective client to simply say so up front instead of leaving him/her hanging. I was considering taking advantage of Angie's List Big Deal offer with this company for another job, but will not consider working with them in the future.
Description of Work: Neglected to follow up on a request to provide a quote.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
3.0


Response from Mr. Handyman of Anne Arundel and PG County
We are very sorry that this has happened. We have had this problem in the past and are working to solve it. We are very good when someone calls and schedules a handyman - we take the call, schedule the service, show up on time and do a great job. Sometimes situations require the customer sending us pictures, and me having a tech review them, trying to find a certain type of material or do some other kind of legwork to try to remember dozens of calls like this and follow up on all of them. Too often, something slips through the cracks. We are investing in a new computer software program that will better allow us to follow up with customers when we are not able to schedule a service at the time of the initial call. It will give us daily reminders on a variety of tasks, with customer contact names and information in front of us. Up until now, we've tried doing that with a spreadsheet (which can only be open on one computer at a time), cloud based spreadsheets, post it notes, a big whiteboard in the office. Everything works about 90% of the time. The 10% of the time it doesn't we have a situation like this. I will contact this customer to apologize for the inconvenience and rudeness on our part in not following through on her request and are working hard to prevent this kind of situation in the future. BTW, not that it serves as an excuse, but at this exact same time we got flooded (pun intended) by broken pipes, many of them doing serious damage to floors and drywall, etc. and we were literally overwhelmed trying to help people with emergency situations or home rendered unlivable. Still, we need to do better on these routing matters as well, but the fact that my time and attention was focused elsewhere is partly to blame.

Leroy W.
01/2014
5.0
handyman service
  + -1 more
Chalked tube and seamed carpet. Not sure the carpet work is going to hold up at this point but we shall see how it works out.
Description of Work: I used MR HANDYMAN OF ANNE ARUNDEL AND NE PG.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$176

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for your good review. I will be contacting you to be sure I understand your concern about the carpet, but rest assured, all of our work is backed by a one year warranty, so if that seam doesn't hold, we will come back and fix it, no charge.

Lee S.
01/2014
4.0
siding
  + -1 more
Mr Handyman of Anne Arundel & NE PG has good service, but their price is a little expensive. They were good and professional, but I probably wouldn't use them again, because of the price.
Description of Work: They patched my exterior siding.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$300

Response from Mr. Handyman of Anne Arundel and PG County
thanks for your feedback. I'm glad to know that you were pleased with the service and the quality of the work. I'm sorry you feel that the price was high. What I hope my customers can understand is that the rate we charge represents what it costs to maintain a general contractors license, hire and retain technicians who have 15 or more years of experience, can do excellent work and can pass our background check, pay for liability insurance and workman's comp, have all of our employees bonded, and run an office that answers the phone 24/7, gives friendly, quality service, and gets the techs to you on time. Add to that the cost of the vans (and that's another insurance policy), gas, equipment and supplies. In other words, the old adage tends to be true - you get what you pay for. Our regular customers want reliability, quality, honesty and the peace of mind that comes from knowing that we stand behind our work.

Melissa M P.
01/2014
5.0
handyman service
  + -1 more
Technician showed up 5 minutes early, had all necessary tools, went straight to work and was done within 2 hours. He told us what could and could not be done from the list we provided but helped prep the area for another service person to complete the job.
Description of Work: Fixed holes in bathroom drywall, mudded drywall in hallway ceiling to patch old attic entrance, pulled wire for phone and network connections in living room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for sharing your experience with other members. What the member didn't mention is that she has been a regular Mr. Handyman customer for years. We really appreciate your continued business and thank you for taking the time to share your experience with others. I'm glad you remain pleased with our service and we look forward to working with you again in the future.

Kim D.
01/2014
5.0
home remodeling
  + -1 more
Patched multiple holes in drywall throughout the house; installed an access panel (to access plumbing)
Description of Work: I used MR HANDYMAN OF ANNE ARUNDEL AND NE PG.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for choosing Mr. Handyman, and thanks for sharing your experience with other members!

Monica P.
01/2014
5.0
handyman service, woodworking, house painters
  + 1 more
The wood repair was excellent. Best Value
Description of Work: Replaced rotten wood on porch, painted, and calked

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for your feedback and positive review! We appreciate your business and look forward to working with you again.

Dennis B.
01/2014
5.0
drywall, electrician, handyman service
  + 1 more
This was my first experience with this provider and it was first-rate/professional from beginning to end. After getting Mr. H's contact info from Angie's List I went to the website and submitted a request for service. I heard back within 10 minutes. The representative was very courteous and explained all details of their operation including cost with a follow-up email. Within 30 minutes after the first call, I heard from the owner to discuss the jobs and received a cost estimate of the work. Again, he was very personable, knowledgeable and explained the process thoroughly. On the day of the job, Ken arrived on time and was very courteous as well. We discussed the work and he began. He was efficient and did an excellent job. The work ended up taking less time than anticipated and the invoice reflected that accordingly. Mr. Handyman's motto is "On time. Done right." and they did an outstanding job living up to that motto. I was thoroughly satisfied, and I'm hard to please. I like to handle jobs around the house myself, but sometimes need someone with more expertise. Mr. Handyman filled the bill and I would plan on using them in the future as needed.
Description of Work: 1. Installed ventless range hood over cook top (I started it myself, but the electrical wires needed to be moved requiring wallboard work). 2. Moved electrical connection for clothes dryer behind wall, which again required wallboard work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

Response from Mr. Handyman of Anne Arundel and PG County
I confess, I love this review! The member describes himself as "hard to please" and then gives us an absolute rave. You made my day. Seriously, I am glad that you were pleased with our service. I appreciate your pointing out that not only was the tech skilled and efficient, but that the entire Mr. Handyman process is based on giving good customer service from beginning to end. That means a lot to us. I'll be sure to share you kind words with everyone on our team.

Patricia T.
01/2014
5.0
handyman service
  + -1 more
We were very impressed with the timely response. The one piece of siding came off the house over the weekend; we called on a Monday (12/23/13) and Scottie showed up the very next day on Christmas Eve. Scottie showed up on time, was professional, and the work performed was high quality.
Description of Work: Attached a 12 ft piece of aluminum siding that came off the house and tightened 4 other pieces of siding that were loose.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$256

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for the feedback. Very glad that you were pleased with the service, and we look forward to working with you again soon!

Claudia G.
01/2014
5.0
drywall, flooring contractor, handyman service
  + 1 more
Repaired ceiling drywall in kitchen. Replaced damaged wood floor under kitchen sink. Installed pullout rack in a kitchen cabinet
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for the straight A report card! We are very glad that you were pleased with the service and appreciate your letting others know about your experience.

Sylvia T.
01/2014
4.0
electrician, handyman service, landscaping, lighting, plumbing
  + 3 more
Contractor arrived on time and proceeded to discuss what needed to be done. He left the repair of my kitchen cabinet to last. Although he said he would try to fix my kitchen cabinet he left without doing so. Contractor did an excellent job but for the money paid the repair of the cabinet should have been completed as well.
Description of Work: Fix toliet drip; installed landscape lights; replaced bathtub faucet

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for sharing your experience with other members. Note: I will call this customer to make sure that everything on her list has been done. I believe that it now has, because we scheduled a follow up visit a couple of weeks later. The list just got a little too long to finish up in one visit.

Bryant B.
12/2013
5.0
handyman service
  + -1 more
They showed up on time and completed the items I requested in just over a day. Price was a little high, but the service and quality matched, so no major complaints there. Everyone always wants cheaper. Finding a contractor who could do everything I needed the very next day was exactly what I needed.
Description of Work: We were putting our house on the market and needed some drywall repair, painting, and minor repairs such as hanging a light fixture and a set of blinds. Also caulking in the bathroom, etc... Too many items to do myself in the time we had available.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for sharing your experience with other members. We appreciate your kind words. For the readers, I would like to clarify that, although the member indicates an address in Georgia, the work referred to here was performed in Anne Arundel County Maryland. I understand your concern about the cost - as you say, we are all always on the look out for a bargain. But of course, it's no bargain if a lower price results in poor quality work. I try to focus instead on value. We are reliable and do good quality work. As the member points out, one technician can do several different jobs. This saves time and can save money, since having multiple companies to your house to get everything done ends up costing more. Thanks again for your business. BTW, there are Mr. Handyman offices near you in your new location as well! We are the largest handyman company in the country with offices in most States.

Susan J.
12/2013
5.0
contractors, electrician, handyman service, fireplaces, woodworking
  + 3 more
I usually have a running list of items that need work. This is the third time I've used this company. I've had three different people each time. This time it was Marc. They are always on time and they always do a good job. What I'm especially pleased with is that besides doing a good job every time they have knowledge of lots of other jobs that they give opinions and prices on. I will be using this company on many more things.
Description of Work: They did electrical work which included upgrading outlets to grounded, testing stray wires in attic and eliminating them, adjusting outlets in bathroom that were improperly installed by another company. They went through my attic wall and vented a bathroom fan to the outside. They installed crown molding in a bathroom. They cut up eight foot boards so I could move them. They switched out a toilet seat that I couldn't get the washer off of. They also checked my gas fireplace for maintenance issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Mr. Handyman of Anne Arundel and PG County
Thank you for your repeat business, and thanks for taking the time to share your positive experience with other members. Very glad that you have been continually pleased with our service. We look forward to working with you again soon!

Ruth C.
12/2013
3.0
drywall, interior painters
  + 0 more
Jim was the estimator who came out and looked at the job back in November and then on the 9th of December I called them back because I had not heard from them. They told me they typically don't do estimates. Jim had taken pictures when he was here in November. Jim did come back out and didn't remember there were 2 holes in the ceiling. I had purchased a Big Deal and they told me the job was bigger than what the deal called for. They job was bigger than 4 hours and required at least 6 hours so I ended up getting a refund and no work was done.
Description of Work: They were supposed to do drywall repair and painting.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
4.0


Response from Mr. Handyman of Anne Arundel and PG County
Very sorry that we were not able to help this customer. On two occasions we came to her home prepared to do some work. On the first occasion she said "I only want an estimate." Jim told her it would be about 4 hours worth of work. We did not hear anything back from the customer until several weeks later. I booked a four hour job for her. Jim arrived and found that she had added a couple of more things to her list. He said " if you would like all of this done it will take about 6 hours." Again she declined to have the work done. We are pretty clear on the phone that we work on a time and materials basis. We do not do estimates (the exception being on large jobs, like a full bathroom remodel). For small jobs (less than a day), we ask the customer for details on the job, give them an approximate time frame for completion, explain the rates and send the tech to do the job. In this case, we obviously did not communicate very effectively, despite a couple of lengthy phone conversations with the customer, because we had to spend the time and gas to make two trips to Accokeek only to have a disappointed customer.

Susan J.
12/2013
5.0
handyman service, plastering
  + 0 more
My living room ceiling had several cracks in it and was starting to sag. I was hesitant to get the repair done because of the location the repair had to look really good and not like a repair. Ken fastened the ceiling to the joists with many screws which took care of the sagging problem. Then he replaced and returned the next day to sand and repaint the ceiling. You cannot tell where the repair is. I didn't expect it to look this good. He really did a GREAT job. I also had some boards cut up so they would fit through my attic door. I already have them lined up for more work.
Description of Work: They repaired several cracks in my plaster ceiling. They also cut up long boards that I needed to remove from my attic.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for your kind words. I'm glad that you were pleased with the result. I think many times people associate the word "handyman" with a relatively low skill person who can make simple repairs or run errands. Our technicians are skilled craftsman. I think the comments here about the unexpected quality of the work is testament to that. We appreciate your sharing your experience with other members and are grateful to have you as a regular, loyal repeat customer.

Tom L.
11/2013
5.0
handyman service, roofing
  + 0 more
They were on time, they only charged me the time taken for the service. I really appreciated that. They were very friendly, and very professional. They gave me options and didn't try to up sell me. I
Description of Work: They did a repair to my roof. I was having leak problems.I tried doing it myself and it didn't work, it turned out there was a leak stemming from the roof. He ended up putting a new row of shingles to extend it over the gutter so it would stop leaking inside the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Mr. Handyman of Anne Arundel and PG County
Thank you for sharing your experience with Angie's List members. I hope you will consider joining AL yourself so that you can benefit from the information being shared by other members. In any case, I'm glad you were pleased with our service and we look forward to working with you again.

Jacquie C.
11/2013
5.0
gutter repair, handyman service
  + 0 more
Excellent; they only did what was needed. Other companies had provided estimates indicating more work was required. Mr. Handyman's folks evaluated the request and determined problem could be fixed in more cost effective manner.
Description of Work: repair gutter by replacing screws; cleaned gutter; removed old shower stall frame from main bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Mr. Handyman of Anne Arundel and PG County
Thanks for sharing your experience. I'm glad that we were able to find a cost effective solution to your problem. Many times, what seems like a big problem is really a simple fix. Sometimes there are deeper problems. Our approach is to try the little things first. Before we replace a roof, we patch it. Before we pull siding off a house to stop a window leak, we caulk the window. Before we replace your gutters, we repair them. This approach can be risky for a contractor, and so many will feel like they need to do a thorough job, lest they be hit with a warranty claim because their approach did not fix the problem. We believe in presenting options to the customer, and explaining thoroughly what next steps may be necessary. Most of the time, this will save the customer money.

Vanessa P.
11/2013
3.0
handyman service
  + -1 more
We called Mr. Handyman twice and are impressed you get a live person for scheduling even on weekends. First experience was great. The second time however was disappointing. I asked the handyman to hook up our new washer (purchased a year prior, used briefly and then 6 months in storage). I asked him to confirm he had removed the shipping bolts. He said he didn't see any and the inside of the washing machine was moving freely so it should work. He said if there was an issue he'd come back no problem. Well, there was an issue as I put in my first load that next day and the washing machine shook violently and moved across the floor! I looked online for help and was guided to remove the shipping bolts! When I called to let the company know how bad this mistake could have been they said the franchise owner would call. He did, but only thanked me for letting him know as they learned something from it. No offer to help me regain my trust in them. Nothing. I won't use them again.
Description of Work: First Time Great, Second Disappointing

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$700

Response from Mr. Handyman of Anne Arundel and PG County
Very sorry to hear this report. The technician called from the home and told me that the customer believed there were shipping bolts in the washer, but he was able to spin the tub and it moved freely, and also he did not see any bolts or obstructions. So he told her to let us know if there is a problem When she encountered the problem, she called. I called back promptly and asked "do you need us to come back out and fix the problem." She said "no, I already took care of it." Not sure what else I was supposed to offer. [Member Name Removed] was very polite on the phone, and I thanked her for letting me know saying, "we can't learn about our mistakes unless we hear from them." I'm honestly not sure what other response [Member Name Removed] was expecting. I

Contact information

8229 Cloverleaf Dr Ste 435, Millersville, MD 21108

http://www.mrhandyman.com/aapg

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
MHIC 102097
Trade License Locale
MD
Trade License Authority
Maryland Home Improvement Commission
Trade License Expiration
07/21/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Handyman Services,
Drywall,
Electrical,
Plumbing,
Doors,
Interior Painting,
Finished Carpentry and Woodworking,
Lighting,
Kitchen and Bath Remodeling,
Unfinished Carpentry,
Exterior Painting,
Windows

FAQ

Mr. Handyman of Anne Arundel and PG County is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 1:00 PM

Mr. Handyman of Anne Arundel and PG County accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Mr. Handyman of Anne Arundel and PG County does not offer free project estimates.
Yes, Mr. Handyman of Anne Arundel and PG County offers eco-friendly accreditations.
No, Mr. Handyman of Anne Arundel and PG County does not offer a senior discount.
No, Mr. Handyman of Anne Arundel and PG County does not offer emergency services.
Yes, Mr. Handyman of Anne Arundel and PG County offers warranties.
Mr. Handyman of Anne Arundel and PG County offers the following services: Handyman, plumbing, fixture installation, garbage disposal, sinks, toilets, electrical, ceiling fans, light fixtures, switches, outlets, carpentry, drywall, gutter repair, gutter cleaning, gutter replacement, gutter screens, fascia, soffit, caulking, crown moldings, deck repair, deck maintenance, power washing, siding, windows, doors, floors, bathroom & kitchen remodels.
Basement waterproofing. Heating & air conditioning. Appliance repair. Landscaping.

Contact information

8229 Cloverleaf Dr Ste 435, Millersville, MD 21108

http://www.mrhandyman.com/aapg

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM