Alternative Roofing Inc

Terrible. Appointment scheduling was not as expected. After multiple requests to let me know what time a technician will arrive to my house to evaluate a leak problem and assess roof, I finally received time frame between 2-4pm. On that day, a technician failed to show up for the appointment and did not call to inform about delay . I emailed Darcie to let her know that their service is no longer needed because I cannot trust the company's punctuality and commitment. I told that customers' time should be respected and when delays happen, customers should be informed. I have not received any response to my email.

This company replaced Monarch Roofing at 5511 Maggie St, Baltimore, MD. 21225. It went great and the guys were so nice. I previously used this company in 2010 to add aluminum siding on my front porch. I called again but found they had new owners and no longer did siding. I had projects for two homes, both required gutter covers and aluminum coating on the porch roof. One house also needed window shutters replaced and one needed a downspout replaced and porch siding caulked. The old downspout was underground and clogged causing water to backup to the gutter and overflow when it rained. They gave me the cost to dig underground to replace piping or recommended bringing it above ground. I also called Homeserve to see if my insurance covered it and BGE Home to see if they offered a different price with my plumbing Smart plan. No, and no. I went with the above ground downspout replacement. Monarch also removed the cast iron device that held the old downspout in place and covered the hole in cement.

Jackie, who spoke to us, was very polite, helpful and professional. I'd like to work with her in the future.

Everything went very well. I was very please with their services and would highly recommend.

I was highly impressed with this company. Very honest.

They did a great job and cleaned up better than I could've ever imagined. Looked better than when they started. Very happy and would recommend highly.

They came out and were honest and fair priced. They did the repair and we will be calling them back when it's time to replace. Very honest company.

They did the work that was needed and did it very quickly. Price was reasonable.

Company was amazing. Had bunch of other estimates and they were the only ones to get on the roof. Price was right and work was amazing.

They are a fantastic company. Very upfront and easy to deal with.

Took a while to schedule, but turned out OK.

It seems to have gone very well, but we are waiting for a good downpour to determine if we have water coming into the home. All employees were very friendly and answered any and all questions we had. Very hard workers in very hot weather.

I have no details , he did the job that we ask to be done and we are very satify.

Very very slow service. Took at least 5 weeks from initial contact to get roof repaired. Took two weeks just to get an estimate. Had to call 2 or 3 times to even get it in the two weeks that it took. Never provided photos of the roof or damages a stated in the deal. Very poor customer service. Actual person repairing the roof was fine. If you don't care about poor response times and you have all the time in the world to get your roof repaired then they are fine. Otherwise I wouldn't use.

The guys were very nice and professional and explained small adjustments they had to make. It was worth it to know that my roof is in good shape.

Was very helpful and professional.

They did an inspection for the roof. Found some items that needed repairing, but luckily they would be covered under an Angie's List provided coupon that saved me $150. They were quick and did a great job.

I purchased the service on May 18, 2015 and received an email from company to contact them. I called and the company was not ready to set the appt and I was told someone would be in contact soon. About 3 days later, I was contacted to schedule an appt. The appt was scheduled for May 28, 2015 at 2:00pm. I had an appt the same morning and left home at 9:00am. I forgot something and returned home about 10 minutes later and the company truck was at my home and the employee(s) was on the roof. I went to my appt and returned home to a door tag. I called the company and was told I would receive a report by email within a week. I asked if I would receive pictures of my roof and the work performed, along with an estimate for repair costs. I was told I would receive it all in the email. I received the roof inspection report on Monday, June 1, 2015 at 8:51pm. The email was only a letter explaining the "repairs" performed - no pictures or repair cost estimate. I replied to the email and asked for the pictures. The company rep acknowledged the email and stated pictures would be sent. As of today, June 8, 2015, I have not received the pictures or the estimate. As a matter of fact, I have not heard from any company representative. As a result, I cannot confirm if anything was done because I cannot get to the roof to view the repairs nor would I know where to look. I would never recommend this company, not even to my enemy!

They did a good job. They came over immediately and sent me the bill. I was very happy with their work.

He showed up on time but without a hammer and the proper shoes.

Everything went well, punctual, provided before and after pics, completed in a timely manner. Easy to deal with.

We purchased the AL deal on March 7, and Alternative Roofing contacted us within a day or so to schedule. Because of the rainy spring weather, we had to reschedule a few times, but that is not AR's fault. On the final rescheduled day, they called 30 minutes before they arrived, which was appreciated. The technician, Jason, was great - very professional and friendly. About halfway through the roof inspection it started to rain, and he was soaking wet by the end, but you wouldn't have known it from his positive attitude - Jason is a wonderful representative for the company. He explained everything that he was going to do, took off the pads on his shoes before he came inside the house to see a couple of water spots we had found in our bedroom, and then went up on the roof. The entire visit took about an hour, with about 30-40 minutes spent on the roof inspection and repairs. Once Jason was finished he showed us pictures of two nail pops and unsealed pipe collar fasteners he had found and fixed/sealed. He explained that he had used wet dry cement instead of caulk because of the rain. He said that the pipe collar should be replaced ($300), but that the seal he'd done would probably get us through to when we'd need a complete roof replacement in 2-3 years. I really appreciated his honesty and integrity, not trying to sell us something we might not need. At the very end, he took about 10 minutes (still in the pouring rain) to take measurements for a new roof estimate so we'd have an idea of how much we'd be looking at spending in a few years. Overall great experience and I wouldn't hesitate to recommend AR to others - $99 was a great price for the level of service we received!

OK. The price was too high for what was actually done. It appears that most of the cost was just to go up onto the roof. Also, asked for quote to remove satellite dish from roof and was quoted $250.00

Provider repaired leaky roof.

The repairmen arrived on time. I appreciated that two of them came since it is a 3rd story roof. It takes a 40-foot ladder and is better to have two individuals to ensure safety. They also provided me with pictures of the area that I was concerned had a leak and completed repairs. They also went into the attic to inspect it from both sides. The cost was very reasonable. I will use them again.