Advanced Security Safe and Lock

By far, the worst customer service that I have ever dealt with! I was referred by the dealership to get a key made, was told they would come to my home and when the first tech called they said that wasn't true. They agreed to take care of the key when my vehicle was at the shop, which is right across the street, on a Monday into Tuesday, and it wasn't done, missed opportunity #1. I didn't hear anything from them and then I called them on that Friday, which was a hassle thru several text messages and finally a phone call from Jack who wasn't very pleasant, and was scheduled for the following Wednesday. Wednesday came and went, no call and no show. I called the office and asked to speak to a manager and spoke with Crystal, who assured me that I would be seen the following Wednesday. Again, Wednesday came and went and no call, no show. I called Crystal and she informed me, "sorry, mam you fell thru the cracks as we just came off of a couple of days off", this was now the third missed opportunity. Crystal was rude, unprofessional and condescending. I have asked numerous times to have the owner to call me to no avail and was given the name of Mr. Alderman. The tech called me late Wednesday afternoon and was rather rude and hung up on me, he even had the audacity to ask me to call him in the morning at 9am to remind him, which I declined to do. The tech did show up today and it took less than 2 mins and he did apologize and then blamed it on the dealership as they don't pay them enough. I have been brushed off with my concerns and disrespected on numerous occasions, I would not recommend anyone doing business with this company.