Freestate Mower Repair

Went well; initially had parts for 1/2 snow blowers made a call picked up part locally and repaired both. Had problems with one of the blowers called within 30 day warranty. Eventually got them to come out and replace parts on the second one that was still experiencing problems all covered by warranty.

He did an outstanding job. He came the same day, gave me a quote, ordered the parts and fixed the snow blower the following week, after the parts arrive.

It went GREAT! I called Steven and arranged for an appointment. Within two days he came to the house and discovered the problem, a broken cable. He also looked at a second mower and we determined that due to its age, we would not fix it. A week later the cable was in and he came back to the house and installed it. He also scrapped the grass from under the mower deck, changed the oil and the spark plug, cleaned the foam air cleaner and sharpened the blade ... all within 30 minutes. He saved me the time and effort of lifting the mower into my car trunk and running up to the shop and back home again. His work was first rate, done right the fist time and his bill was fair. I highly recommend this business.

Company was recommended when I requested service and entered my location via Angie's List in early March. Six weeks later I received an email that they had no technicians in my area.

Steve Walter, the technician, promptly contacted me to set up a schedule. He arrived a little after the scheduled timeframe, however, he had advised me early that morning that he would be running a little behind. He was very friendly and easy to talk too. He quickly diagnosed a problem with the carburetor and fixed it. Additionally, he sharpened my blades and gave me some tips on maintaining my mower. It was a pleasure doing business with him. I would hire again.

This company did not service my area but gave me a contact that I am working with. Steve was very helpful and friendly over the phone.

Never received a call back. I called on Sunday (7/8/18) and was told that everyone out of town but would be back on the 9th, the next day. I gave all my contact info. Never received a call back. I called again on the 10th. Receptionist apologized for them not contacting me and said she would contact the engineer and that I should be hearing from them soon. It is a day later, (the 11th) and I still haven't been contacted. I was very impressed with all the reviews I read and thought I would be dealing with a company that I could count on.

Great: Tech: Prompt-Pleasant & Professional! Listened-Learned-ACTED:

Positive Experience! Tech Prompt, Pleasant & Professional!

Got service soon after contact. Totally satisfied with the work done. Will use him again.

Excellent communication and fast repair. Great experience.

This gentleman was very professional, he was timely, he knows his job, he doesn't repair anything that does not need repairing. He deal with whats the problem and he fixed that. He knows his job very very well. I would recommend them highly to anyone.

Steve came out the same day, had the hoist on his truck, had the belt on his truck (even tho the machine is at least 10 years old), and he replaced it, checked how it runs, and charged me less that it would have been--by far--if someone had to come, take my tractor into his shop, fix it, and redeliver it!! Note: I called Sears first, and there would have been no appointments for 4 weeks! Then I got smart and used Angie's list. WONDERFUL to have it fixed now, which is when I need it to be working. AND Steve is a nice family man.

Responded and fixed problem within 24 hours! Steve is a great guy.

Did required work and tested repairs prior to leaving.

He had the engine started in under two minutes. More importantly, he was able to make a house call, which saved me time and money.

Lawn mower was repaired expertly and very quickly, saved us from costly replacement.

The company was very quick to respond to my initial message regarding their services, and once I spoke with them regarding the problems I'd been having, their technician called me soon afterwards. He (Steve) was able to add me to his list of stops that same day. He showed up at the anticipated time, took care of all the issues quickly (everything needed was on his truck) and made sure I didn't have any questions before leaving. Steve was polite, efficient and knowledgeable. I am VERY pleased with this company, and will definitely recommend them to friends and family!

Steve fixed it up. The best part is that he comes to your house and the mower doesn't have to be loaded up and taken somewhere. Great job.

He pulled the cover and saw that several expensive parts had to be replaced. Due to the cost, Steve said it was not worth repairing. Since I am a senior and he was here just a very few minutes, he waived the fee. We have many outside equipment and I will always have him service them. It is so hard to find honest knowledge people. Steve is the best!

The lawn more is working fine. The power washer has not been really tested. But he work on it and address what may be a concern about the unit cutting off when pressure switch was engaged.

On time and professional. Would use again

It went pretty good he came out took it apart put it back together cleaned everything clean the carburetor and it started right up he worked on it for approximately one hour and now my lawn mower works

I have a very excellent report from them. I liked the professionalism and accuracy. The price was very nice. My interactions with them were very positive. The work came out very, very excellently. I had no problems.

Steve came over the same day that I called. I lucked up and caught him on his way back towards my area and he was at my house within two hours. A HUGE convenience for someone on a telework day. He diagnosed the problem promptly (bad carburetor) and checked his truck to see if he had my part in stock. Unfortunately, he didn't have it but he placed an order for it... even without my full commitment to proceed with the work. He wanted to make sure he had the part for the next customer. Great guy. If I don't decide to get a new mower, Steve and Freestate will be the only call I make.