Mr Basement

It turns out that only a vapor barrier capsulation was installed, the area was never waterproofed and flooded within one year. Mark Hall (Project Manager) was contacted and he denied what our original concerns were and said that he provided what we asked for. Also, a technician came to inspect the same area, proposed different repairs to address the (original) problem and Mark Hall gave an estimate higher than the first one. When asked about the price, Mark Hall said that it was the same as the first repair which was a (lesser) project so it appeared that we were overcharged the first time and for the incorrect repair. Mark Hall showed little respect for our concerns about a problem that was diagnosed incorrectly. DO NOT USE MR. BASEMENT.

I had multiple discussions with Mark Hall, the project manager. He outlined the schedule and all of the work that would be done. He assured me that he would not have to remove a closet door, that we would get 36" windows, and that he would assist in obtaining all necessary permits. He explained in great detail where the windows would be going, and provided professional responses to all my questions. He assured me that no window opening would be cut unless the window installation would be completed on that day. He provided a 4 day timeline to complete the project. After three days, they boarded up a huge hole in the basement and left for the weekend. Temperatures on this weekend were projected to be in the teens. We were assured that no hole would be cut unless the window was going to be installed on that day, LIE. We had been told by Mark that there would be no requirement to remove the Deck Steps. They were removed, without any warning. LIE Instead of working to install the window, they continued working on the existing window install. This particular window installation went very badly when they decided to cut into the wood part of the foundation to install the window, added that they made a mistake and had to build a header. What? Waiting on structural engineer from contractor to determine level of damage to the structural integrity of the home. This level of negligence is unacceptable. We were told that 36" windows would be installed, 30" windows were installed. I had asked about code requirements, and the answers could not be provided to me. I spent some time looking into these codes that are readily available online. I personally found a basic code violation in a matter of minutes. After clearly documenting the inadequacies of the work performed, I had to discontinue working with Mr. Hall. He had no acceptable answers for the shoddy workmanship that was clearly on display in our home. We immediately checked online for permits, all required permits were NOT pulled, and the only one that was pulled was not approved until days after they started working. Not only am i fighting to get my money returned for the work done, but I have been put out for over 4,000 dollarss in additional damages due to their lack of professionalism, honesty, workmanship and proper communication.

You can find better, I would NEVER contract with them again.

I would never call this company again or recommend them to anyone. The guy who gave us the estimate was very rude. He acted like it was a privilege for him to be at our house. He told us all of these things needed to be done when they really didnt. Nevee followed up with us to see if we were interested. He was late to the appointment. My husband is a professional mover for a living and the guy said your going to need fo move alot of people to pay for this. I thought that was really out of line. Its like he didnt want our business. We ended up using a different company to do tne work and fhey were aboout a third of the price we got from mr basement

We didn't use him. We never called him back. we used someone who could help us immediately.

Primarily, I liked their manager of the project, who is no longer with the firm. He seemed to pull together a sensible team that did the work. One did the floor and the other did the dry wall. he had sensible suggestions about how to get it done. They did an excellent job! Since the old field representative is no longer there I would like to meet the new field representative before I commit myself. Work like this is subcontracted to a dry wall team, a floor team, and the guy in charge, Sean Gannon, did a very good job in setting it off.

We ultimately decided to install an external rain leader system.

We did not use this vendor. We had three vendors come out to our house to provide quotes to waterproof our 90+ year old home. This particular vendor showed up late, and once he got there provided a quote that, price wise, was in line with other vendors. However, this was only to provide a wall covering solution on 1/3 of our basement. All the other vendors were able to understand the issues of water pressure in the ground building up, leading to the wet basement. The others both suggested an in-floor solution involving a series of modern french drains leading to a sump pump with battery back up. This was NOT suggested by the Mr. Basement sales rep. Basically, the impression I had was that the Mr. Basement rep was new to this industry, and really did not know basements, engineering, or waterproofing. He was a salesman from some other industry who was trying to translate his sales skills to a product/service he knew NOTHING about. I would hate to learn what issues would have come up if we went with this vendor. As an aside, we have had three MAJOR rainfalls of nearly an inch each since installation of a proper system, and I have had a completely dry basement.

They did a good job but I don't live in that house anymore. Everything worked fine as expected.

My experience with Mr. Basement started off very promising. They were professional on the telephone when scheduling the appointment. The person who came to my house arrived on time and was very friendly. This was on a Saturday, and he told me he should have an estimate for me by Wednesday. Over a week went by with no response. I called Mr. Basement back because I lost his card. They were able to look up who had come to my house and gave me his cell phone number. The woman on the phone mentioned that there was a note on my account for him to call me. I called his cell phone, got his voice mail, and left a detailed message. Another week has gone by and still no response. If it's this difficult to get an estimate, I can't imagine what a nightmare having an actual project completed would be. I can see from other reviews that I am not the only customer that has received this kind of treatment from this company. I am not interested in pursuing business with them any further, never would again, and would never recommend them to anyone.

I saw the reviews on Angie's List and decided to call Mr. Basement for an issue with my crawlspace. The first appointment was scheduled for 4:00pm about 2 weeks ago. At about 4:40 the provider called to say they were stuck in traffic and would call in 30 minutes to see if it would be possible to still swing by. That second phone call never happened so we figured maybe they were in a dead cell area and to give them one more shot as those things can happen. We scheduled again for Jan 27th at 4pm. I called at around 1230 to let them know the provider could show up at anytime as we were both home and whenever he wanted to swing by he could. Well nobody ever came nor called at all today. We figure they were at the library trying to read up on how to run a business. We will not be giving them another chance as it seems like they do not know how to run a business. My neighbor also needed work done on his crawlspace and was waiting to see how my appt went so now they lost 2 customers.

Everyone we dealt with was very professional. Our project manager was very responsive to our needs. The men that did the work were courteous, very punctual, and did an excellent job. Our basement is much improved by the work that was performed. I would highly recommend Mr. Basement for this type of work.

They were good. They did quality work, were responsive, professional and I am satisfied with their work definitely. They were very courteous, went above and beyond just small detailed work and there wasn't any initial contract. They were friendly and professional.

Redirected the sump pump and suggested I put in 2 new windows. I have a very large basement. You couldn't see where the water was seeping in. They did give a lifetime warranty. Most of the workers were really nice to me. When it failed I had problems getting a call back. I had 8 or 9 companies come estimate the job, I went with this company because remediation. They had to remediate for mold but after researching it, they didn't do EPA standard mold remediation. They also took down all of the drywall in my basement, so they could do the waterproofing sheet on the wall, I then had to hire a separate contractor in order to fix the drywall. The problem is solved and I will call them to follow up on the warranty, if needed. Jason was the on site supervisor and Shawn Gannon was the project manager, they saving grace of this company, I would give them each As.

Angelo was fantastic. The appointment was at 5:00pm. I was late - Angelo was not. He was understanding, patient and pleasant. He got down on the ground and crawled around in the space. At the end of the day, he didn't try to sell us anything, he was honest and VERY knowledgeable. He showed us some areas to keep an eye on, and some ideas on how to fix some small issues ourselves. I will call them again if I never need there services. Very professional, and really knows his trade.

Chip Gentile is a dear man......we talked, I decided to go with them after having some nightmare experiences with other salesmen, and it all went according to schedule, the work was done neatly, no problems, and, as far as I know none since....the floor that was warped as a result of moisture seems to be returning to it's and quot;nativeand quot; state. This company gets the highest grade from me.

Mr. Basement representative David came out and gave an estimate for my 1915 stone foundation home. I had been getting water leakage for a long time and needed the problem address because I am selling my home. He was very knowledgeable about an older home which was very reassuring. He explained why the solutions of previous estimators would not work with such an old home. The only reason why I did not go with his company is because the walls were not going to be addressed in the price quoted for a drain and sump pump. David was also able to answer unrelated questions about the architecture of my old house which before seemed like an unsolved mystery. He seemed like a good guy who is honest and trust worthy.

He was one of the four companies that came and gave me the estimate. I'm not sure if he had the lowest price or not but I didn't have a good feeling. It was just a gut thing for me. The salesperson was very nice and very knowledgeable in what he was going to do and what he was offering to me. The price probably was right around the same range as at least two of the other ones I had but it didn't stick with me.

This company offers an unique solution to water and mildew problems. We had insulation installed under our room above a dirt floor and each time the insulation fell down and mold grew on the ceiling, or under the floor of our bedroom. Mr. Basement provided a liner to prevent moisture rising from the ground, and installed a sump pump to remove water from under the house. We have had the work done 2 1/2 years ago, and have been very pleased with the work. Last summer we noticed the painting on one of the covers was peeling, and they came out and repainted the cover without a charge. The only complaint is the door they used to go under the room is harde to line up with the bolts, and they did not provide a solid white color to match the house. We have not painted it, but hope to in the future so it won't stand out. The work was excellent, and they are great to work with. We used Ward Purvis for our evaluation and have been very happy. We are located in Springfield, VA and they traveled from Maryland. We recommend this service to any one with a mold issue in an underground crawl space with dirt floors.

We called Mr Basement and they came out the same day. They seem knowledgeable. I just didn't want to spend that much money.

Overall project leader Shawn prepared a comprehensive project plan and cost estimate. His thorough and thoughtful work was a key reason that we chose Mr. Basement over other well-qualified Angie's List contractors. Shawn also provided creative planning suggestions and provided overall supervision throughout the 3 weeks of work. Dave was the on-site day-to-day master carpenter/multiple craft specialist whose skill at planning, providing alternate solution ideas and thinking through the sequence of work to be done on each of the 3 areas was highly effective. Also, Dave's carpentry expertise and other skills led to a very high quality results. All craft specialists provided by Mr. Basement were top notch pros (electrician, plumber, HVAC duct workers, drywall installers and painters). And all materials, including multiple base and wall cabinets, ceramic tile and lighting fixtures were high quality and helped the team create excellent finished products. As a result , 3 previously completely unfinished areas are now highly functional and attractive and quot;real roomsand quot;. All Mr. Basement Team members were very conscious of protecting adjacent areas and realized that we needed to live in and use the space in the midst of the remodeling work. We would definitely use this team for other renovation projects at our homeb

They did a fantastic job, and cleaned up well. I could really tell a difference in my heat afterwards and there was no smell anymore.

Everything was very professional and explained well from start to finish

Bob couldn't have been nicer. He saw no reason for any work. We were impressed with his honesty and thougt that was really great. They are not only reliable but exceedingly honest. He did a thorough search and gave us an honest assesment. They were really quick to respond and willing to come out the next day. He spent 45 or more minutes or more crawling around inspecting and wouldn't accept any payment for his time.

Overall the work went well, but with some unexpected hiccups. There was a difference between what the salesman who originally came to the house sold me and what the job foreman said that I needed. Basically, the salesman sold me products that were unneeded and would have been improper applications of the products themselves. The foreman did a change order and the price dropped significantly. On the other hand, since the job was being done mid-winter, some services that I did want to have and were needed were not done (specifically the epoxy cannot be applied under 40 degrees since it would not cure in the cold). So I will need to have someone else come back in the springtime. The work that was done was done quite well, with the team staying extra hours to ensure the work was done properly. Since they ran into trouble once they started excavating my basement floor, the excavation took much longer than planned, so from a labor perspective they likely lost money on my job, but the team worked diligently to ensure the job was completed properly. They were completely respectful of my scheduling commitments, and explained everything as it occurred. They also went above and beyond to ensure I was happy after the initial communications difficulties about the epoxy. Overall, the team did good work and I would recommend them to others.