COMMUNITY COMFORT

Overall it was was a nightmare. I still get sick to my stomach when I think about it. On 7/19/09 I signed a contract for him to remove and install a new Heatpump with Blower and Thermostat. I was an existing customer that he did minor repair work for about 4 years. He does fine when it is small repair work. On 7/22/2009 he(W.D. Harris) installed the heatpump outside. His truck was not big enough to brink the blower at the same time. He told me that he would come back the next day with the blower. On 7/23/2009 he brought the blower and the Thermostat and installed them. Everything seemed ok so I paid him his last installment. He told me that filters were on order and they would be in in a couple weeks. He also told me that he would drop off the warrenty at the same time. On 7/24/2010 I called him and told him that the blower was never turning off. The thermostat was set to auto and OFF. He made several(6 +) apointments with me and he would never show up. A couple weeks later I found out that he never installed a filter and I called him again. He told me that it was not a big deal and filters should be delivered in a coujple days. A couple days later one of his employees came by with a permenant filter. He could not get it in because the base of the blower was way too small for the unit. the blower was not supported correctly. Eventually he forced it in. I made many more apointments and he would not show up. I even took days off of work to meet with him. The excuses that he gave me when he did not show up: 1) He was in the hospital. 2) His wife was in the hopital. 3) He was sick and had diarrea. 4) The 4 tires on his truck were slashed. 5) His truck broke down. 6) Hurt his neck. Eventually the filters were dropped off at my door but I did not see the person. One time he he even came to my house with a neck brace. He told me that he had to drop off the warrenty by a specific date of it would be voided. He did not have time to fix the blower. That was the last time I ever saw anyone from the company. On 10/22/09, I hired another company to take a look at it. I got their name from the Ammana/Goodman website. He re-wired the blower and removed alot of R410A refridgerant(It was overcharged). It took him about 2.5 hours total. It cost me $227.20. Since than my heatpump has been working fine.

I CONTACTED HIM ON SUNDAY WHEN THE MOTOR STOPPED RUNNING. EXPLAINED EVERYTHING ABOUT HOW IT JUST STOPPED WORKING, THE FILTER HAD JUST BEEN REPLACED AND DID A BASIC CHECK ON THE SYSTEM. IT WAS THE OUTSIDE FAN THAT WAS NOT RUNNING. HE ASKED ME TO CALL THE OFFICE AND LEAVE MY NUMBER ON THE MACHINE, HE WOULD CALL BACK IN AN HOUR. THE NEXT MORNING HE CALLED MY MOTHER AND ASKED IF I HAD CALLED AND WHAT MY PROBLEM WAS. HE CAME OUT LATER THAT AFTERNOON TO FIX IT. WANTED ME TO PURCHASE A SERVICE CONTRACT FOR 450.00 A YEAR.