HANCOCK REFRIGERATION CO INC

Hancock team was punctual, very professional, courteous and efficient. They answered all our questions with great patience. Price was excellent. We will use this company again without any hesitation and will recommend them to friends.

It turned out excellent. They come out twice a year and I have a service contract with them. It's $230 for the annual contract, which entitles two visits. They were on time, they're neat, they know the unit. They're an authorized dealer for Trane, that's the unit. They installed it originally. They honored warranty for parts and there was no question about what was covered or what wasn't. They're probably a little high on pricing.

Very well, however their quote was a bit higher than another company and we ended up going with another company despite the fact that I was familiar with Hancock from friends.

They are an excellent company. I have had them for five years. I have a maintenance agreement with them. I pay for it by the year and I get two visits. The cost is $239 a year. Last year, I did have a leak and the unit was still under warranty. They gave me top-notch service. The part was under warranty and they discounted the labor.

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Very good. Always professional and send someone out here, in the cases were we have had problems, within 24 hours. Courteous and have earned my loyalty.

They were very easy to deal with. They helped us through the process of identifying the right furnace for our home. We are pleased with their overall service attitude, very good customer service. We have recommended them to others.