About us
Business highlights
52 years of trusted experience
Services we offer
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Reviews
4.930 Reviews
Showing 1-25 of 30 reviews
STEVEN G.
11/2016
appliance repair
+ -1 moreCalled numbers listed and got cruise & vacation promotion. I hung up.
Description of Work: Refrigerator repair.
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thomas F.
11/2015
appliance repair
+ -1 moreDidn't go. Wasted time.
Description of Work: Nothing. Called numbers. Got some kind of promotional questionnaire. Hung up. 11.23.15
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Amy R.
08/2015
appliance repair
+ -1 moreI could not find this company - tried all three listed numbers and none was for the company.
Description of Work: None of the phone numbers for this provider work. They go to promotions for things like Walmart cards and "free" vacations. Is this provider still in business? This prover did not work for us, as we could not find them.
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Jeff D.
03/2014
appliance repair
+ -1 moreThey analyzed problems we had with our Jenn-Air Range and quickly diagnosed the problem and fixed it in less than 1/2 hour. Tony is a great diagnostician when it comes to appliances. Robert is great too.
Description of Work: Universal Appliances in Laurel, MD has been doing work on a variety of our appliances for over 10 years. We have never used a more professional competent company able to analyze our appliance problems and fix them quickly and reasonably, and we have used many other service companies as a comparison. They are particularly good with older appliances that many of the new technicians are not able to service as currently everything is computerized. However, they are also able to fix the most modern and up to date appliances. For us they have fixed ovens. ranges, washers, dryers, and refrigerators. I would recommend them over almost any other firm we have used In addition, they are more fairly priced then any company we have used. We highly recommend them.
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Yes, I recommend this pro
$180
David R.
03/2014
appliance repair
+ -1 moreThey came the day after we called, diagnosed the problem, ordered the part, and installed it two days later. We were pleased with the prompt response
Description of Work: diagnosed and repaired refrigerator
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Yes, I recommend this pro
Karen M.
03/2013
appliance repair
+ -1 moreI used them once in the past to actually repair a gas range. Went very well, so I called them about a broken dishwasher. The estimated cost to repair was more than the likely cost of a new dishwasher, so we decided against the repair. Had the same service technician as the range repair. He was very knowledgeable and professional -- clearly knows his stuff.
Description of Work: Got an estimate to repair a dishwasher.
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Yes, I recommend this pro
$70
Debora M.
01/2013
appliance repair
+ -1 moreEverything went smoothly from the polite scheduler on the phone to the promptness of the call, to the fixing of the machine.
Description of Work: i called Universal Appliance to repair my dishwasher that stopped mid-cycle, after the other businesses that had 12+ A ratings were not returning calls during the holidays. Saw they were located in Laurel, my hometown and the few rating they had very excellent so decided to try. BEST move I made. I was told up front there would be a $70 service call. Tech came out on time, quikcly diagognosed the problem and had the dishwasher up and running in an hour. Labor was $35 for a total of $105. Much cheaper and less hassle than getting a new dishwasher. Highly reccommeded!
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Yes, I recommend this pro
$105
Eric G.
11/2012
appliance repair
+ -1 moreGreat experience from beginning to end. Was able to get same day appointment. Tech called to advise time of arrival, had the needed part in the truck, even cleaned up some of the lint behind the dryer. I will definitely call them again when needed.
Description of Work: Replaced heating element in dryer
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Yes, I recommend this pro
$178
Margaret S.
08/2011
appliance repair
+ -1 moreValve was ordered by Universal and replaced when rec'd three days later. He was able to order it without a service call since my son had diagnosed the problem.
Description of Work: Replaced water control valve in Maytag washing machine.
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Yes, I recommend this pro
$150
RANDY M.
06/2011
appliance repair
+ -1 moreA technician from Universal was to come between 1 pm and 5 pm to evaluate my refrigerator, and call me before coming. The technician neither called nor came, and the company did not call to say the technician was not coming.
Description of Work: No services were performed.
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Lisa F.
06/2011
appliance repair
+ -1 moreOverall, the repair experience was fine.
Description of Work: Clothes dryer stopped heating during dry cycle. Repair required two visits. First visit, a large amount of lint buildup was removed. The dryer worked and the repairman left but the dryer stopped working shortly thereafter. A second visit was required and the heating element was replaced. The repairman was punctual and professional.
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Yes, I recommend this pro
$90
Brenda E.
04/2011
appliance repair
+ -1 moreCourteous initial phone call, prompt response time on service needed, punctual visit, cordial associate to work on pieces, and clean.
Description of Work: First visit was to access the problem with washer. Problem identified and electrical part ordered for washer. Second visit was to install the electrical piece and do routine maintenance. At the same time, dryer was given routine maintenance cleaning.
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Yes, I recommend this pro
$216
Judith D.
01/2011
appliance repair
+ -1 moreIt was easy to set up the appointment. The technician was on time and explained what he did and how to avoid the problem in the future.
Description of Work: Diagnosed problem with washer and fixed it.
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Yes, I recommend this pro
$135
Cathy C.
01/2011
appliance repair
+ -1 moreI joined Angies list this morning on the recommendation of a friend. I was able to research the company, schedule the appointment and get my washer fixed when Tony arrived. This took less than 5 hours! We are so pleased.
Description of Work: Tony checked out a clogged pump drain on our washing machine. He was able to clean out the drainvery quickly.
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Yes, I recommend this pro
$85
Anne R.
07/2010
appliance repair
+ -1 moreTony, the technician, was very professional, friendly, and answered all my questions. Overall it was a very positive experience and I would highly recommend Universal Appliance repair.
Description of Work: Washing machine repair: Glogged pump was not allowing water to drain. The pump was cleaned out. Dryer repair: "fins" in the dryer drum were loose and one had actually come off. It was re-attached and the others tightened.
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Yes, I recommend this pro
$125
STEPHEN S.
07/2010
appliance repair
+ -1 moreI left a voicemail overnight to report my dryer would not start. I received a callback early the next day. The caller scheduled a repairman to visit that afternoon. I called back an hour later and rescheduled for the next day. The repairman came the next day, opened my dryer, cleaned the inner workings, and replaced a belt. Everyone I interacted with on the phone was polite and attentive. The repairman was knowledgeable and efficient. The price seemed reasonable. Professionalism gets a "B" because I was double billed for the work. Once noted, I called the company, and they reversed the charge.
Description of Work: Repairman replaced a broken belt in my dryer.
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Yes, I recommend this pro
$147
Robert E.
05/2010
appliance repair
+ -1 moreService technician was friendly, professional, and able to quickly diagnose the problem. The two things that really impressed me were the time he spent cleaning out the whole dryer, making sure everything else was working as it should beyond the one broken part, and that even though my repair required ordering a new part, the technician was able to do a temporary repair, just enough so I could finish the laundry that was piling up. I really appreciate his ability to help me out of a jam.
Description of Work: Service call for a clothes dryer that was not putting out any heat.
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Yes, I recommend this pro
$120
Bette M.
04/2010
appliance repair
+ -1 moreIt took longer for parts to arrive than I expected. Friday 4/2 to Friday 4/16. Holiday delay, possibly. Technician (Tony) was extremely knowledgeable and experienced. Staff that answered phones very professional and knowledgeable.
Description of Work: Washing machine sensor to shut off water fill was checked and cleaned to work properly. Ice Maker not working. Freezer had frost build up on back wall. Thermostat replaced, ice maker water line checked. Pump replaced.
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Yes, I recommend this pro
$270
Elizabeth T.
03/2010
appliance repair, small appliance repair
+ 0 moreOverloaded dryer 9am : drum stopped turning. Called Universal, they told me technician would come that afternoon after 1pm. He called shortly before arriving at 1.30. Opened up dryer, quickly found problem - replaced belt on the spot and replaced tensioning bracket with better pulley tensioner. Good to go by 2.30 Prompt, friendly and efficient. Cost for call-out, parts and labor seemed reasonable to me.
Description of Work: Repaired clothes dryer (replaced drive belt and tensioning pulley)
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Yes, I recommend this pro
$130
Susan C T.
02/2010
appliance repair
+ -1 moreMy dryer began making a scraping noise. I couldn't determine if it was something stuck in it or something bad in the mechanism itself. The repairman came promptly and found a small metal piece from a jacket hood tie-string. The repairman also volunteered information that the dryer looks to be in nearly new condition otherwise, which was nice to hear. They charged me $70 for the visit. That struck me as maybe a little high, but I was happy to have the problem solved so easily.
Description of Work: Opened the dryer casing and removed a small piece of metal clothing decoration that was causing the noise.
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Yes, I recommend this pro
$70
Fred P.
11/2008
appliance repair
+ -1 moreRepairman came out and inspected freezer, told me what was wrong and gave me a estimate for replacing the automatic defroster unit ($235 with $70 payable at first visit). Said it would take several days for part to arrive. He made temporary repairs (hand defrosted freezer) and said it would work until the new part came in. They called 2 days later that the part was in and scheduled a time to come back out to replace unit. Repairman came out, re-defrosted the freezer and installed new unit. Everything went well.
Description of Work: Replaced the automatic defroster unit in freezer part of refrigerator/freezer.
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Yes, I recommend this pro
$235
ROANNE S.
05/2007
appliance repair
+ -1 moreExcellent price. They are great people. They came back out and didn't charge me except for the part.
Description of Work: Fixed washing maching.
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Yes, I recommend this pro
$64
Cheryl G.
09/2005
appliance repair
+ -1 moreOVERALL MY EXPERIENCE WAS GOOD. THE REPAIRMAN WAS VERY FRIENDLY AND INFORMATIVE AS TO WHAT WAS CAUSING THE PROBLEM. HE WAS VERY PROFESSIONAL AND FIXED THE PROBLEM TO MY SATISFACTION.
Description of Work: FIXED A PROBLEM WITH MY REFRIGERATOR. THERE WAS WATER LEAKING OUT ON TO THE CRISPER DRAWERS AND IT WOULD. IN ORDER TO FIX THIS THE BLOCKED DRAINS WERE CLEANED.
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Yes, I recommend this pro
$50
SUSAN D.
05/2005
appliance repair
+ -1 moreWE LIKE DEALING WITH THIS COMPANY AS WE ALWAYS GET FAIR SERVICE. RATHER THAN CHARGE US OVER $200 FOR A REPAIR, IT WAS RECOMMENDED THAT WE SIMPLY PURCHASE A NEW MACHINE AS THAT WOULD BE A BETTER VALUE FOR OUR MONEY.
Description of Work: OUR ELECTRIC CLOTHES DRYER WAS NOT WORKING AT ALL SO WE CALLED UNIVERSAL APPLIANCE, THE COMPANY WE ALWAYS USE FOR APPLIANCE REPAIRS. THERE WAS NO WORK ACTUALLY DONE, AS THE SERVICE PERSON AND OWNER RECOMMENDED THAT WE PURCHASE A NEW MACHINE BECAUSE IT WOULD COST TOO MUCH TO REPAIR.
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Yes, I recommend this pro
$50
Vartan Y.
02/2005
appliance repair
+ -1 moreTHEY WERE NICE PEOPLE. TOOK THEIR TIME BUT GOT THE JOB DONE GOOD. WERE SURE TO BE CLEAN WITH THEIR TOOLS. WERE GOOD AT EXPLAINING THE PROBLEM WITH OUR WASHER. VERY FRIENDLY PEOPLE. SHOWED UP TO MY HOUSE ON TIME. GAVE US A GREAT PRICE WITH A ONE YEAR WARRANTY.
Description of Work: FIXED A WIRE IN OUR REFRIGERATOR ($225) AND FIXED THE PROBLEM WITH OUR WASHER ($99)
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Yes, I recommend this pro
$32
- 1(current)
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Contact information
10424 Stansfield Rd, Laurel, MD 20723
Licensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
Universal Appliance Services is currently rated 4.9 overall out of 5.
No, Universal Appliance Services does not offer free project estimates.
No, Universal Appliance Services does not offer eco-friendly accreditations.
No, Universal Appliance Services does not offer a senior discount.
No, Universal Appliance Services does not offer emergency services.
No, Universal Appliance Services does not offer warranties.
Universal Appliance Services offers the following services: Appliance repair, washers and dryers, refrigerators, dishwasher, and garbage disposals.
Central air or microwaves.
Contact information
10424 Stansfield Rd, Laurel, MD 20723