Terrible. Please see above story, from start to finish.
Description of Work: Never again. Workers were slower than others I've used. Got the feeling they were trying to milk other hours out of me by working slow. The company has two owners. When I originally called, I spoke with the male owner. The guy was nice enough, but didn't do what he said he would do. We booked a date for service. He said he'd call the day before to confirm. He never did call and his guys didn't show up on the expected day. He also convinced me to pay extra for fertilizer. It seemed like it was a good idea, so I said yes. When the guys finally came to do the job, they forgot to bring the fertilizer. They didn't charge me for it. But it seemed silly to spend so much time talking about it, then not load it on the truck. Anyway, after they didn't show that first time, and I waited a few days to hear from them, finally I called them to reschedule. This time, I got the other owner on the phone, a woman, who proceeded to accuse me of trying to get more work out of her company than I'd paid for. All I wanted to do was book a time for them to come do the work I purchased. That's it. I was the weirdest conversation I've ever had with someone I've hired to work for me. She kept saying over and over again, " just realize if all you want is the 4 hours of man time you paid for, I'm not going to send our guys around the beltway later again for you, just to put down a few more bags of mulch, not with the cost of gas these days, etc....." I kept reiterating that all I wanted was the services I paid for. She kept repeating the line about the beltway, again and again. It was truly odd. She seemed really unhinged. Then, she asserted that I was angry with her (when in fact she was the one being rude and angry, obviously hating her job). Anyway, she ultimately said to me that she was hanging up and the other owner would call me. She hung up. I called back immediately and she refused to pick up the phone, just let it ring. I called several times more and finally an answering machine picked up. I left a message for the other owner to call me a.s.a.p. on my cell phone, so I wasn't housebound waiting for a call back. When the male owner called back, and I explained what transpired, he never apologized for her behavior, rather, he justified it, saying, "We've had a lot of people buy these deals, then expect additionally services for it, like free mulch. She is just upset at the customers who do that." This was truly perplexing to me, since all I wanted was what I paid for, 4 hours of work on my yard! So, essentially, I was abused by this woman, cause other customers had treated her badly.....they obviously ascribe to the philosophy, "Have stress, pass it own." Clearly, I will NEVER use this company again. If you are a masochist, then use their services. Otherwise, I recommend Grow Landscaping (Paolo is a GENIUS and his crew are miracle workers! ) Also, Jimmy Garbak's company is awesome too.