P2 Cleaning, Services, LLC

Punctual, cooperative, very thorough, and worked non stop while on the job. A pleasure to work with and would definitely use them again in the future

Two people showed up 1 hr 45 minutes late for a 3pm appointment on a Friday for an entire house post renovation cleaning. I did not receive a call to notify me that they would be late, and had to call the owner two times asking where they were before they finally arrived. Upon arrival, they were frantically working realizing how late they would have to work to complete the job on time (estimated 4-6 hrs when appointment was scheduled). One person left to supposedly move her car and was gone for 1 hour claiming that they got lost driving in the neighborhood. After returning from the car move, I get a call from their supervisor indicating that they could not finish the job that day, and would have to come back the next day (Saturday) to finish. Supervisor was apologetic, but could not offer a time on Saturday that was convenient for us, so we ended up settling on a 7:30 am start time on Saturday. They showed up at 7:45 am on Saturday and worked until 10 am to complete the job. The overall cleaning job was so so. Standard household cleaning tasks such as cleaning bathroom toilet, showers, sinks, etc were done well, but the post-renovation dust cleanup was poor. I requested several times to have them damp mop clean the walls and ceiling after dry cleaning to ensure that all dust was removed. They did this for one hallway and then stopped. Upon further reminder of this request, they again agreed to comply, but did not do it. They left the house in a frantic rush once again. Before I could check their work to ensure it was sufficient, they had left the house and from the sidewalk outside our house asked if everything was ok. We found after they left several areas with big dust piles that they had missed. After a follow up call from the owner they offered to come back to re-clean areas that were not sufficiently cleaned, but could not agree to a time that was convenient for us. The owner tried to charge me 10 hrs for the 6.5 hrs that they worked. After 10 minutes of discussion and negotiation, I was able to get it to the actual 6.5 hrs, but it was a real hassle. In summary, I would not recommend to use this service provider for any cleaning services. So so quality work, unprofessional, late, and overcharging.

The owner was a no call, no show.