MERRY MAIDS

They gave me a fair price. They did a very good job.

unknown

I have been in a service contract with Merry Maids for the past year, and am now terminating service now that my contract has expired. At the commencement of service I was informed that management will periodically come to my home during a cleaning to spot check the quality of their work, although this has never happened. Even after multiple complaints, management has never appeared at my home. Service over this time period has been spotty. On multiple occasions I have caught them skipping over rooms. The cleaning solution they use on shower doors contains bleach. When cleaning my showers they don't move the bathmat and allow the solution to drip onto and bleach the bathmat. I have lost two bathmats in this manner. In general, they do not move anything during the cleaning process, such as coffee tables, dog beds, or infant high chairs. After my home has been "cleaned" I need to move these items myself to complete the job. On the positive side, the staff is always pleasant. When I have complained, they have always offered to return and complete items that have been missed. However, I do not have the time or inclination to do the quality control they should be doing themselves and would prefer the job was just done properly the first time.

Very well. She was thorough and pleasant.

This most recent time they did an excellent job but it tends to depend on the team that shows up.

They were very good, I have a clean house. I think they just do a very good job.

The service was always great. They will pretty much do anything to satisfy the customer. If you don't like something or if you are just unhappy, they will come right back out and fix it at no extra cost. They are willing to work with you, and whatever you need them to do, they will do it. I also was able to get a lot of good specials, and they just do a great job overall. I would recommend them.

After one cleaning, the housecleaners failed to secure the storm door and a strong wind tore the door right off our house. That was expensive and time consuming for us to fix. They only paritially reimbursed us. At the next cleaning, the housecleaners left the storm door open again. At that point we decided to let them go.

I want to make it clear that this rating is directed at the Merry Maids out of Bel Air, Md. in particular, the owner. I also want to make it clear that I was pleased with the cleaning that Lynn and her assistant performed for us. However, there were other cleaning people who did something to our wood flood that took off the finish in a number of different areas. It was explained to us by some of the cleaning crew that a high power steamer was used and that it took off the finish in patchy areas. Almost all of our living area is wood and our floors look much worse than before Merry Maids started cleaning. A couple of weeks ago, I spoke to the owner after her husband came in the "fix" the floors. All he did is put Bruce finish over a 3 ft x 5 ft strip in my hall. It didn't repair the areas that they ruined and it left a shiney area while rest the floor was much duller. I discussed this with the owner and she said "well, it was clear that you had put a finish on it before", indicating that is why it came off under a steam cleaner. Essentially, she said that it wasn't their problem the finish came of and they had no intention doing anything else to fix it. I told her that her employee (a supervisor) said that the reason our floor was ruined was because some other employees had used the high power steamer when they shouldn't. I repeated this to the owner. She said, "well she's just a cleaner and slow to accept change". I think very little of an employer who would talk about their employee that way. I asked the owner if she was going to do anything further to help us. She said "No!". I have really needed help now because my husband is seriously ill. I should have complained about the shoddy cleaning that other employees (leaving bathroom rugs on the bed, leaving a toilet running, cleaning rags on my couch, not vacuuming a room). I again am talking about other employees not Lynn and her assistant. I have had too many things on my plate already and just had too many things on my plate to keep calling them to complain and to find another company. Cleaning was something I needed but couldn't really afford. Now I have to get my floors fixed. I have called Merry Maids to cancel the service and asked for my key back. I was told that I would be called right back. It has been 8 hrs and no one has called. I certainly don't need additional stress at this time.I would say---If the owner behaves in this manner, it makes me wonder what kind of people she is hiring. This rating is directed at her and her husband.

I have been using them for a few years. They are in and out pretty quick. Their work is fine. They do show up, but they are not very punctual. I guess I get what I pay for; if I want them to do more, I have to pay more. I don't have a problem with them. They are professional. If I call them in the morning to come do something or come back and redo something, they are responsive.

They've been very good to work with. They're personable, efficient, and get the job done quickly.

THEY COME TO CLEAN MY HOUSE EVERY OTHER WEEK WITH TWO WORKERS, AND THEY HAVE GREAT ATTITUDES, THEIR WORK IS EXCELLENT AND I HAVE HIRED THIS COMPANY MANY TIMES.