James McDonald Roofing

unknown

This is absolutely awful. He had returned twice after the work was done to drain the place on the roof he worked on because it had leaked again in the same area after rain. He came by unexpectedly one Saturday to tell me that he thought that the area he had finished "probably" needed to be taken up and redone. Meanwhile, the ceiling repair I had paid for after the initial roofing had been done is ruined. I believe he took advantage of a woman he knows lives alone and was not going to go on the roof to double-check what he did. How many of us own a 40ft ladder? I have had to hire another contractor. This contractor took up the area Mr. McDonald had worked on because the area was obviously in need of deep down repair, very soft. The membrane McDonald installed was over very soft wood way down which you couldn't miss if you walked it. The second contractor subsequently removed at least two gallons of very smelly water and had to take up 7 layers of soaked old roofing to get to the problem of the soft wood that had been exacerbated by McDonald's repair. Additionally, the area that McDonald had worked on was not even close to the 1/4 of my roof I had been led to believe he had completed but instead a very small area over the back bedroom ceiling of my Charles Village townhouse. This area could not have been even half of a roll of material. I have an attorney working on contacting McDonald about this.

He was wonderful. He was honest and trustworthy and quick. He was good. He had a good price. He did good work.

Mr. McDonald called to confirm appointment 30 minutes prior to arriving at prearranged time. Performed inspection, discussed overall condition of roof and recommended repairs. He and his son were able to perform the work the same day. In addition to performing an excellent roofing job, he also cleaned out the gutters and patched a few holes in the gutter that I was not aware of. This was the best experience I have ever had with any house repairs. I normally dread dealing with house contractors - but this experience was enjoyable from start to finish.

Our tenants reported water leaking behind the wall and into the basement. I called Mr. McDonald and he responded right away and looked at the roof at the end of the same day without my having to be there. This was especially important to us since we are now living in Ohio. He explained that the problem was mostly contained to 1/4 of the roof but recommended coating the whole thing since there was some slight crackling of the rest of the surface. He said we could wait on that but it would be $1,100.00 to do the repair on 1/4 of the roof and $2,100.00 to do the repair and to apply fibered aluminum asphalt coating to the entire roof, catwalk and front porch. He also said he channeled the back section into the gutter to help prevent the standing water that was apparently occurring. I put N/A rating on quality of work since we are not there, didn't see it and will probably not hear from our tenants, who are students, unless water comes streaming into the house again. I'm assuming it's good but didn't want to rate him higher or lower than he deserved. Mr. McDonald did guarantee maintenance of the coating for one year if needed. He was very trusting in that he performed the work the next day and I mailed him a check from Ohio afterward. It's possible that we may have paid a little more than if I had shopped around but the rapid response to my call, ability to do the work the next day and ease in dealing with Mr McDonald were worth every penny. I have dealt with many repair people who do not return calls and do not show up when they say they will and this experience was a piece of cake!

It was wonderful working with him. I have had bad luck in the past with contractors so a friend of mine acted as a middle man and we were both impressed with the work he did. It was an easy transaction working with him. He cleaned up so well when he was done with the work that I wouldn't have even know he was here if it weren't for the new roof.

Excellent. Mr. McDonald gave us two options - a permanent, more expensive $3300 new roof, and a shorter-term, $1100 patch for part of the roof, which we chose. He will subtract the 1100 from a new roof if we choose to do that in the future. He promptly returned phone calls, came immediately for the estimate, and did the repairs the first day that the rain stopped. He was professional in all his dealings with us, and did the repairs in about 3 hours, just as promised. The one negative review he has on Angie's List mentions price. He probably is more expensive than some out there, perhaps even lots. I don't know, but his service was excellent and we felt good about having someone competent and trustworthy. Plus, one bad review was a good sign to us - many of the highly rated companies have lots of bad reviews, but it would have been just as bad if he had nothing but perfect reviews.

He was prompt in his contact with me until he went on vacation for the holiday. He completed the initial repairs in a prompt manner. However, after seeking an opinion of another roofer, I am aware that he overcharged me for labor and suggested unneeded repairs (such as an entire new back roof and pressure washing of the shingles). He wanted to charge me $1200!! to pressure wash my entire roof (main house and back addition) to remove algae build-up. (A repair I had made myself on many occasions by simply using a pump sprayer with diluted bleach). I am unhappy being overcharged for labor as I am now aware of the true costs of his materials. Also, I was told it was inappropriate for him to use a flat roof material and he should have replaced the damaged shingles.

Wonderful. James McDonald came out to our home to review the areas that needed work in order to provide a written estimate (free of charge). Once we decided to move forward, it was easy to schedule a time for the work to be done. All of the work took one morning to complete - front and back were worked on simultaneously and James oversaw everything. We were very happy overall.

Absolutely wonderful. Mr. McDonald made a 16 year old driveway look new. He was extremely careful about surrounding landscape, efficient and professional. Mr. McDonald had done a major roof repair about one month prior and when finished with the driveway took the time and energy to check the roof (flat) and clean debris that had accumulated. He is a dependable and extremely trustworthy contractor who I would turn to for any project he is able to do.

I cannot rave enough about Mr. McDonald. He has the perfect combination of expertise, dedication and honesty. Have had an extremely unpleasant experience with roofers and have lost a lot of money to incompetent, dishonest contractors. Mr. McDonald was the only roofer out of five who assessed my roof and offer to repair damaged areas rather than replace the entire roof. He was prompt for the initial estimate, showed me the damage and what it would take to repair. He completed the work within 4 days of the estimate and the work debris was gone before I arrived home. Mr. McDonald discovered several other minor problems while doing this major repair and fixed them with no additional charge. He worked along side his workmen and never left the site while work was being done. I highly recommend this gentleman for any service he advertises and would welcome him to do any work in the future that I may need. A distinct pleasure to deal with a contractor who has integrity and expertise.

He did a wonderful job in repairing the roof. He is an extremely honest guy and did the job very quickly and was clean. He came on time and was very thoughtful of my needs as well. I liked the fact that I could trust him.

He was honest and efficient. He was a wry charmer. He is a real straight shooter and does good work.

He was really professional and he responded right away. I found him very reliable. I would recommend him to anyone.

We had a leak in a ceiling and don't know where it came from. MacDonald came out within a couple of hours of our call, gave us an inexpensive ($300) and more expensive ($1700) option and suggested the cheaper one. They did the work right away. It should be fixed but we won't know until the next major rain storm.

Job 1: I had noticed several small leaks, so I called to get an estimate for repair of my flat roof. Mr. McDonald met me later that same afternoon. He looked at the leaks inside the house, went up on the roof, and explained the defects causing those particular leaks, as well as other potential problems. He gave me an estimate for fixing the problems and then coating the roof with silver to seal it. The work was completed the following day. Job 2: As before, Mr. McDonald was very quick to reply to my request. The work was scheduled within a week, and was completed in one day. I was a bit disappointed that the wood was not painted, but I had not thought to make that part of the estimate.

The people that came out are the finest people that I have come across, as far as roofing people are concerned. They knew before I talked to them what the problem was.

I noticed leaks in two bedrooms over the holidays. I called the roofer first thing on 12/26. I got a call back within an hour and someone came to look at the problem in the early afternoon. A crew was back by 10:30 on 12/27. The project is complete. The foreman explained exactly what would be done and what we should do in the future to avoid reaching the leaking stage. As the job was being explained on the 26th, one item was pointed out for the future (replacing moss covered shingles). When I asked if there was a reason not to just do it now, the foreman decided to not only replace them, but not change the estimate he had already given us.

He did an excellent job. He was here on time and completed the job on the same day with his son. His work was tested later in the week by a severe storm and there was no leakage at all. He was very courteous. Price was high but I think roofers in general are too pricey.

Very prompt with returning calls and getting out to check out the problem. Work was performed the same day as the estimate and I was given several different options for repair. Repair was done successfully.

After the large amount of rain was able to come out after one day. Others told me 2 weeks.

McDonald called me immediately, came out when he said he would and gave an estimate and then performed the work immediately.

Mr. McDonald was quick to respond to my request to repair a skylight/roof and gave me great advise as to which repair I should have done (the less expensive one!).

The work completed was excellent and reasonably priced. He returned my call, gave me an estimate, and completed the job on the same day. He also came back a few months later to fix a clogged gutter. He was very friendly and professional.

HE GAVE ME HONEST COMMENTS ABOUT THE CONDITION OF MY ROOF, WAS THE ONLY ONE OUT OF 5 ROOFERS THAT REPLIED, and ONLY DID THE WORK NECESSARY TO COMPLETE THE JOB. I WOULD ABSOLUTELY USE HIM AGAIN.