Homefix

It went well. Off to a slow start but finished strong. Roof looks great. Cleaned up job site at completion.

After contacting six roofing contractors for replacing our roof, we met with Michael A from HCR who spent several hours explaining his company’ quality materials used, time line for replacement and financing available. We decided to choose NCR (Home Fix Custom Remodeling). The workmen arrived at 7:45am and finished the work by 4:30pm. This included removal of the old shingles, installing new quality underlayment, new shingles, chimney flashing, new roof edging and a thorough cleanup of the old roofing materials, and removal of old nails in the yard. This was a totally professional experience. Many of our neighbors have complimented us on how beautiful our roof is. We highly recommend HCR for your roofing needs. Ray J Greg M Hagerstown, Maryland

Everyone involved with this has been professional and pleasant. The windows operate very smoothly and look great! It was all done on the schedule that the sales rep gave me at the first meeting. Couldn't be happier!

I am very pleased with the work Homefix Custom Remodeling completed to replace my front door. My initial contact with the company was a door flyer that indicated they were working in the area. My front door needed replacement so I called to discuss the project with them. We set up an appointment and the next week the in home presentation by Sales Manager Michael Anthony to explain product availability and pricing sold me on the company's extensive product line and services. One of my concerns was the ability to match my HOA's specified color schemes but Mr. Anthony showed me color swatches that would perfectly match what I needed. After placing my order a professional measuring crew arrived to measure the door enclosure for custom sizing after which the door and side panels were put into a seven-week production cycle. During this time Mr. Anthony kept me informed on the progress and I was never waiting for information. When production was completed Mr. Anthony contacted me to confirm when the installation would occur. The very competent installation crew showed up at the scheduled time and project was completed as promised. The overall Homefix team from the initial contact through followup by Mr. Anthony, the measuring crew, and the installation crew was outstanding. Overall customer service with Homefix Custom Remodeling was timely and professional in all respects and I highly recommend this company for home remodeling projects.

Overall, quite good. It started with the measurements of the kitchen counters. Alot of attention was paid to detail which translated into a beautiful endproduct. There was some miscommunication regarding the installation of the new dishwasher, Our sales rep, Chris Dobbin, was very responsive to our concerns. Overall, beautiful work, great selection of products .

Excellent job from beginning to end. They kept in touch prior to the job and let me know there would be a date change because of the weather. The team arrived right on time, and the work was completed in one day. It looks fantastic. I would highly recommend this company.

During our lifetimes, my wife and I always sought companies that prove their worth not only by what they say, but how they perform. That being said, we have always sought A+ rated quality products; and companies with integrity and sound ethical performance principles in whatever they provide to the public. In searching for a company to replace the roof on our home, we first sought a company with a documented job integrity performance record, and where product cost and value are major drivers in their company’s offerings and documented performance. After much research and interviews, we were directed to a company called “Homefix Custom Remodeling (HCR). They came and completed the work in a very timely and ethical manner. When they completed the job, its performance was equal to its “calling”. HRC’s talked the talk and walk the walk. The personnel were so courteous; and when the job was completed, the workmen make sure the job sight was void any debris. Thank you, HCR. You proved to be a company with integrity and operates with sound business principles. We highly recommend you to everyone wishing quality workmanship.

I need it installation for the attic in my windowsIt was great

I had 42 windows to install in my 104 yo house for my whole house renovation project. I interviewed several companies including all the major players in the DC Metro Area... HCR, Thompson Creek, NuLook, Renewal, etc. I also did a fair amount research comparing U-Factors, solar heat gain coefficient, company and manufacturer warranties, company ratings, price, etc. It was a daunting task, but considering I would be paying tens of thousands of dollars on the investment, it was worth my time. In the end, I went with HCR... and I'm glad I did. Since it was a whole home renovation with an addition, I had to find a company that could provide just the right types of windows. HCR's window offerings were the most flexible and gave me what I wanted for my particular situation. And I have to say that it all boiled down to my sales rep, Chris Dobbin, who worked with me for a fair, negotiated price that I couldn't pass up, and he continually followed up and kept the ball rolling through the entire extended post-deposit, installation process. Needless to say, it was excruciating, but worth it in the end. I had 3 different sets of guys come out to do the measuring. The types of windows that I ordered were a mix of new construction and replacement. It was pulling teeth to get someone from the back office to call me back with updates on build status from the manufacturer. There were issues with scheduling an install date, and miscommunications/misunderstands on what HCR would do vs. my general contractor in terms of trim and finishing. I think the confusion and run around was a result of my new and replacement window requirements. If this had been a simple replacement window job that followed the format of the other 95% of their window jobs, it would have gone much smoother. When all was said and done, if it wasn't for Chris and the onsite project foreman Joshua during the actual installation, I would have cancelled the contract because everything that could go wrong, did. In addition to all of the issues mentioned, when the installers came out, the number of windows was wrong, one window didn't have the right grids, and one window was the wrong size despite being measured by 3 different measurement guys. My install date even got pushed back a day because of late season snow! Ugghhh!!! But that wasn't their fault. In the end, Chris did some leg work behind the scenes for me and was able to cut through some of the red tape to help me get in touch with the people that I needed to talk to so I could get the windows installed. And once onsite, the installation foreman, Joshua, worked with me to devise ways to solve the onsite issues so that minimal time was wasted and everyone would be happy in the end. The install crew was quick, professional and clean. It took a day and a half to install and trim out the 42 windows, but since it's a whole house renovation and I'm not actually living there at the moment, that extra time didn't impact me. Needless to say, the windows are now in, and they are gorgeous. They really do bring out the beauty of my home and once all the renovations are completed, I'm sure they'll be more than I bargained for.

Installers and plumber were prompt and did a great job. Difficulty reaching someone to handle small problems

I was blown away with there professionalism, cleaninest and time. They did a excellent job my wife and I was very happy.

Wonderfully. Dorian is the Marketing Director, but served as my sales rep. He gave me a great presentation and lesson on windows in general. Loved him! Jon, Ops Manager, was very helpful with financing and pricing options. Installation was professional and fast. They arrived early and helped take blinds down, friendly during installation, vacuumed, and installed my blinds back in after. They also put my furniture back in the right place. Loved my experience!

Entire process was professional, on-time and efficient.

Awesome work and amazing professionalism! Quality was on point.

The install went very well. The workers got to my home on time and immediately started working. The worked very diligently and efficiently. My wife and I are very satisfied with our new windows and sliding door.

This was the most high pressure sales presentation I've ever experienced. The salesman who claimed to be a partner with the company was in my home for three hours to give me a quote on two small basement windows. That's about one square foot of window glass per hour. Of course he attempted plenty of up-selling before we even got around to talking about windows. Once we did his quote was about $5,000 minus 10% minus 15%. Then he danced around with that number telling me... oh wait! Not just me! They insisted that my husband be present because apparently as a woman I am not allowed to speak for my household. Anyhoo, that quote number got moved around as the salesman got closer to his goal: to get me to buy windows on the spot. This was the first quote that we had looked at, so we weren't about to buy anything that day. After telling him this several times, after saying, 'NO!' every time he asked, 'I just need a yes or no from you,' I had to kick him out of my house. It was just too much. He was too much. Too much pressure, too much wasted time, too much angst.

It went well. It increased the energy efficiency a lot.

They never showed to the first property. Excuse after excuse for not getting to the first appointment of the day. After the complaint a Regional Sales manager showed up at the second property. Estimated price was extremely high at $262 per square foot, for 46 square foot kitchen counter area ( $12,056) . Manager said "doing us a favor" gave us a 35% discount... final total at $7,836. When asked why the exorbitant over market price, quality level of Quartz among other things.He brought some samples but the quartz counter top we wanted was seen on his iPad. Unable to see the real quality of the product.. We will not be using this company.

I recently had my windows replaced over the weekend. These newer windows are far superior to the ones that came with the house. Ever since the windows were installed, my house has been a steady 70+ degrees despite getting as low as 20 degrees outside. This is without having to have the heating system on full blast. We recently had strong winds in the area that were sufficient to close schools for the day last Friday. The newly installed windows held up just fine. There was no extra noise and no rattling of the windows.

Excellent! Everyone was incredibly professional, prompt, friendly and courteous. The team did an outstanding job on the installation and we could not be happier with the results. Emma was especially knowledgeable on the products and explained how to select the perfect material for our project. She is so helpful and accommodating. We will definitely be using the services for all our future home renovations, and would be happy to recommend the services to anyone in need of a skilled team of remodelers

The work was done quickly and expertly! My neighbor had a job done earlier that month by another company and the crew left stuff on her front yard for weeks! WOW what a difference in the work ethics of this company! They said it would be 2 days and it was exactly 2 days from start to finish! And the clean up after? ......not a nail left in the yard once they left. I would gladly recommend them to anyone. The sales rep Lori was so knowledgeable and helpful during the whole process. Good choice for anyone that wants quality and professional service!

The experience was AMAZING!. They were able to start the Job ASAP which I needed because I had a leak in my bedroom. Michael was very very responsive and available to any thing needed. Communication was excellent between all parties from start to finish. I loved the work they did for me and my family.

After we moved into our house in 2016 we became aware that two of three of the sliding doors were old and did not match the newer one installed more recently by Homefix Custom Remodeling. After getting prices from other companies we decided to go with HCR. The order was signed on 11/14/17 and the installation was done on 12/13/17. Given that one of them was not a standard size, we were presently surprised to have them installed so quickly. The workmanship and speed of the three technicians was excellent.

We hired Homefix to replace our roofing, cap all trimming with aluminium sheet, replace front & back doors, and replace a leaking window. They came in July, did the roofing (A+), then they had separate crew come and do the trimming (started to look awesome!). Here is where it gets ugly: They did NOT complete all trimming (around front door) because they said they would come back later, after front door was in place. They never came back.... It's October. We had many other issues also which made us absolutely regret our decision to go with Homefix. They "pre-approved" their own loan when we asked them to hold off until we received confirmation from our bank that we could get a loan (which we did within a short time), but then Homefix's higher interest rate loan kicked-in automatically BEFORE work was completed!!!, and we had to beg for them to cancel that loan. Now, 3.5 months later, the work is STILL NOT completed. The trimming above our new front door is still not capped, AND a gutter, which they replaced after trimming/roof at the back, is dribbling down the siding when it rains... which they've known about since August 3rd and still haven't come to fix. I mean, we are SUPER patient people but this is ridiculous. We feel like they haven't taken us seriously at all, we feel neglected! Each time we called and spoke to someone (who all are friendly) they seemed to agree that this is urgent but then all falls silent and we don't hear from them for weeks There's a lack of communication between them and their crew. I'm frustrated - this was a lot of money (seemed on the higher end in retrospect). We have had enough, and we just want to be done with this.

It went VERY well. The three man team arrived promptly and completed their task very quickly and efficiently. They cleaned up after themselves and even re-hung a picture that they'd moved during the install.