Homefix

Description of Work: At first, this seemed to be a good contractor. The quality of the storm doors was excellent, the installers were very nice and considerate, and they did more than I expected, but they had the wrong latch piece, so they said they would come back as soon as the right piece came in. They also showed up earlier than planned, but not a problem. That time. I was really happy with the doors otherwise. I got a call just a few weeks later as promised, and once again, they came out earlier than our agreed time, by about 20 minutes. I was working from home, so it wasn't a huge deal, but it was annoying to have to rearrange my day. Then, after more than an hour, they said the office had sent them the same wrong parts and they would have to go away and come back again. Hmm! This was getting to be a pain, as I have dogs that I have to corral and put in the basement, etc. to be able to have the front door wide open for workmen. But I wanted the right latch, so...OK. Today, I got a call 40 minutes early (it was early morning no less!) and although I told the fellow he was too early and I was not even out of bed, he insisted that he had to do it right then, because he had to go to another job far away afterward. I was NOT happy. In addition, I had a gastic 'bug' so I was not in a great mood. I made him wait in the truck until I had the dogs and cats fed, and let the dogs out in the yard. When I told him how inconvenienced I was with this situation, he really didn't seem to be sorry, made excuses and blamed the office. Then, he almost let one of the dogs get loose. He said the person who set appointments had not told him that I had expressly stated I did not want him to come earlier than agreed (I had!), and was put out that I wasn't pleased. The fix was done quickly, but I really didn't appreciate being dragged out of bed 40 minutes early, for the convenience of some repairman, when this was the THIRD time they had sent someone out to fix the problem. Quality of the French storm doors was great, quality of workmanship was excellent, and the first installers even went above and beyond what was needed. But the rest left me unimpressed to say the least. I got a call back from the office and they did apologize. I may use them again, but you can be sure that, if I do, I will make it very clear that they can't roll up at the crack of dawn when the appointment isn't for almost an hour later.

Description of Work: The sales rep and installers were prompt, professional and kept their word at every stage of the process. They arrived at 8:00 AM on the installation date, as promised, removed all the old windows, installed all seven new windows, cleaned up and were gone within three hours (!). Several hours later the customer service manager called to make sure everything had gone well, took my payment over the phone, and told me not to call the service department, but rather, to call him directly if I had any issues within the first 60-90 days and he would take care of it personally.

Description of Work: Replaced 14 windows on main floor of house. Installation was professional. Everything was done as outlined. We are pleased with the product and the company. We would use HomeFix again.

Description of Work: Replaced windows and patio door. Workers were professional and prompt. So far the windows are great. Scheduling the job, however, was a mess, which made me nervous about the whole thing. They brought the wrong color of caulking and forgot a couple other items needed to finish the job, but in the end, they did good work. They need to improve how they keep track of appointments and who scheduled which job, as they mixed mine up several times. All in all, I'm satisfied.

Description of Work: They replaced my entire rotted wooden roof deck and then re-shingled the entire roof. |The job went fantastically. They did a lot of work very quick and efficiently. My neighbors and I am still raving about how good the roof looks, which is a statement to the quality of the workmanship. My entire experience with HomeFix Custom Remodeling was a real pleasure. I have already started recommending them to others. They're a very good company trying to do things right! A special "Thanks" to Matt Kavanah!

Description of Work: HCR replaced my roof. They were professional, and pretty fast. They cleaned up the area pretty well.

Description of Work: HFC personnel were on time and went right to work. They completed the roofing in one day as promised and completed cleaned up the area around the house. The cost was exactly what they quoted me and their regional manager called me during the day to check on how the work was progressing and see if I had any problems. The price was a bit higher than other roofing contractors but it includes a 25 year transferable warranty that covers just about everything except tornadoes. I was very pleased with the service.

Description of Work: .

Description of Work: Replaced roof. Full replacement, not just reshingling. Workers arrived as scheduled and worked late into the day in order to complete the job in one day. Everything was cleaned up, magnetic roller used at least three times around the house to ensure all nails were removed. All shingles were removed from shrubs. Workers were polite and worked with minimal chatter. Very hard working crew. |

Description of Work: They did a great job on the roof. The only comment I have is that they should be more clear about how the financing works. Also, I didn't like the fact that the home improvement loan that I applied for and received through Homefix was sold to a second bank before I even started payments. This means that I had to respond to multiple phone calls from 2 different banks to confirm my information.

Description of Work: Installed a new roof .went very well cleanup wasgreatand they were only there for 1/2 a day.

Description of Work: They put on a new roof, added vents to the attic, capped all the wood, and put in new gutters and gutter caps. The work was performed on schedule without any problems. All were polite and professional. The estimator thought some wood was rotten and needed to be replaced. When it was discovered this was not the case they adjusted the final price.

Description of Work: This Company ordered and Installed French doors in our Dining room and Kitchen. Initially we had some delay because of a mix up on the correct glass to be installed. Unsure if this was ordered incorrectly or delivered incorrectly by the glass provider. I am very pleased to report that they took corrective action and provided us with an excellent product along with outstanding workmanship. Upon contracting for this job, they stated that they would complete it to our satisfaction before accepting payment. They stood by their word and I would definitely recommend them.

Description of Work: We had an estimate done by this company, also known as HCR. The salesman stayed over 2 hours trying to close the deal. His quote came in at $43,000 but he was "willing to reduce the cost" to $23,000 if we agreed to post signs, have a video made of the roof going on with our statement, etc... We said no. Since then we have had 3 other estimates that are in the $13,000 to $14,000 range. I don't believe their "quality materials" warrant such ridiculous prices. My husband had to insist the estimator leave after 2 hours. My neighbor told me later that he then went to her house and said we were going to use his company and he wanted to give her an estimate too. Not true. I would not use this company.

Description of Work: Replacement windows

Description of Work: This actually the second time I have used Homefix! I used them in the late nineties to install replacement windows, new roof and cap all my wood! My home became maintenance free! | |This time around I used them to replace the roof on my townhouse! They are not cheapest, but you get what you pay for. For instance the do not use tar paper on their installations! They use a material that I tried to rip with my hands, but was unable! | |The team showed up on time and began ripping off the old shingles! They also found two sheets of plywood that had rotted and had to be replaced! I had no idea! It was an accident waiting to happen! I worked with Mike, Kim and Matt! All were very helpful! I now have a beautiful new roof with a 25 year guaranty! |I would highly recommend Homefix,especially if your looking for a quality roof with state of the art materials!

Description of Work: New siding, doors, some roofing

Description of Work: Got what I needed, very satisfied with the work done. Same as many of their customers, I strongly dislike their aggressive marketing strategy.

Description of Work: Homefix has been calling me since the summer of 2014, to visit my home and provide an estimate on replacing windows. I advised them that my pregnant wife would not participate in the review of the windows. After their representive would not listen and continued to insist that she participate, I canceled the visit. I replaced my windows with another company last summer. Going on 8 months, Homefix has continued to call to set up an estimate......they even called last week!!!!! Contact this company at your own risk......they cannot even manage their customer database!!! I'm calling the BBB this week to report these guys.

Description of Work: Purchased new fiberglass door and paid for the installation.

Description of Work: Replaced 32 windows and capped rotted wood around some of them.

Description of Work: HomeFix removed and replaced 7 windows. The process went very smoothly and quickly with no mess. The installer even fabricated a custom dry vent in the window for my close dryer. I was very pleased with the work.