Homefix

Salesman (Claimed to be an owner manager) was professional, but as other review mention, the sales pitch was very high pressure, "act now or pay more" kind of thing. The product samples did look to be very high quality, but when one is getting quotes and information from different servie providers, HCR's price and sales techniques separate them from the pack, but not in a good way.

The install was great. The gentlemen were polite and professional. They made sure to cover my carpet when they brought the door in and did the work. They even cleaned up the patio after they were finished. I love the new sliding glass door. The entire process was smooth from beginning to end and the professionalism was excellent. They even did their best to work with me on the price where they could. I would work with them again and my sales person followed up with me through out the entire process.

The HCR representative was both helpful and considered to what I needed in my house. He was knowledgeable of what his product could offer me; energy savings and comfort. The whole process was very thorough and professionally completed.

Highly professional, punctual. Fantastic work. Quality product & installation service.

They were far too expensive. The price was a lot. The quality seems good. It seems like a quality product, but it is at the high end of the price spectrum. It is a custom door so I think the door itself is made well.

If there was an A-plus I'd give them that. I had three estimates done and they were the low bidder. But boy, what a price spread. I had one that was in the $40,000's, I had one that was in the $30,000's, and this one came in at $22,000. It was essentially the same shingles that everybody else was quoting. They all had their own little unique ideas about how to do the roofing. I went with the low bidder and I was very satisfied. For quality of work, so far so good. It's a little early to tell, but it looks nice - very nice. They were very responsive. What happened, we were originally scheduled earlier in May but because of the rainy season they got behind and they said that they couldn't do it on the original date but they will do it on May 31st. They showed up with two crews, so we had fourteen people stripping the roof and putting the new roofing on. They started at 7:30 in the morning and they were done by shortly before 3:00 in the afternoon. They were great. Absolutely I would use them again and I have already recommended them to another person at our church who was looking for a roofer. I would tell people that this company gave me a very competitive price, they were very responsive in scheduling and they also offered a fine warranty. The workers were very friendly and professional. The price, communications with me when they had to delay because of bad weather, warranty, and excellent workmanship so far would be reasons I gave them an A overall.

Be careful of people from this company knocking on your door to offer services that you don't need, they are looking for your money. The person promised me a reduction of 30% energy cost (combined gas and electricity) if I changed the attic insulation. I have his signature and a written statement saying "30% energy reduction or money back" and also "price match warranty" in the contract and Homefix Custom Remodeling did not honor it. After a year and a half of monitoring invoices, I have not saved anything, even some invoices came higher and there have been no changes in my family routine. When contacted HCR management, they told me that the guy who signed was no longer working with them, as it was my problem. They subcontract the attic insulation work to a different contractor with a different name. The material is the cheapest one that you can get in the market. The work cost $2,700, but a reasonable price based on 2 other quotation for the size of my house was $1,400. They didn't even want to match the price, as the contract also states. My only resource now is to let other people know through this site because unfortunately I would spend more money in lawyers to try to get at least part of the money back. I have delivered copies of the contract with the statement to the CEO and the Director of Sales. None of them helped me Please be careful and don't fall in this trap. Be careful of them, please don't fall in the trap.

The work was done well by respectful people who were organized and competent. They left the premises better than when they found it when cleaning up. The communication by the project manager before, during, and after the install was excellent.

Well, I just stated how it went above. But it's excellent in all aspects.

I truly believe the quality of their windows is outstanding. The reason why I give it a "C" is because the quality of their work was not as good as advertised. I appreciate their prompt follow-up to come fix the problem (even on a holiday!) and the peace of mind I get from their lifetime warranty. However, some of the issues from installation were not as well addressed. For instance, some of the windows were harder to open, but my concern was overlooked and their response was almost sarcastic, saying that the windows are heavier than the previous ones, and that's why they are harder to open. Even when I pointed out that the other windows (of the same size) are significantly easier to open, they just said "every window is made differently," and that for them, all windows can be opened with no problem. I love the windows, and I appreciate their efforts to come out to fix the problem on a holiday, but I wish they tested out the windows after installing them, before asking us to mark their paper survey with all "A's." I also wish they are a bit more understanding of our concerns instead of considering them as "small details that can't be helped." Yes, I can always call them back to claim my lifetime warranty service, but what's the point if the issues don't get resolved?

They came to the house to give a presentation. The presentation was good. They quoted a price of $18,000 to do 14 windows. When we said that was too much, they lowered it to $10,000 if we signed the deal today. I was still getting quotes, so I refused the offer. So then he said the deal would be good for two weeks. We choose someone else to do the work. Their office called after one week and we informed them we were not using them. A few minutes the salesman called and we told him the same. They were not pleased. I feel them are not looking to give you best price just the highest they can get away with.

We had our fits and starts. The estimate was timely and about as painless as such things go, but there was a miscommunication about when the project would be able to commence, resulting in a significant delay. Once installation began there were some other issues, such as a wobbly window, an odd appearance on the outside of the house due to capping, missing kick locks on doors, a near miss on taking out the wrong window, other install mix ups etc. You name it, it went wrong. There were many days I was cursing HCR under my breath. Despite the above, I give them an "A" all the same. Reason: I am judging them on the *destination* rather than the journey, so to speak. I commend HCR for standing by their products and righting Every. Single. Wrong. The process was far from ideal, true, but ultimately they bent over backwards to fix all mistakes. I have dealt with LOTS of contractors in the area over the years and I doubt you'll find any as earnest in their mission to "do good." I also believe my case was an anomaly and they are not, in fact, accustomed to having their process fail. To HCR: we got there! I am sure you are as relieved as I am and thanks for not taking the lazy way out and washing your hands of any problems. I appreciate your integrity and the FINAL final result is great.

The service was excellent and professional. My home was in need of new roofing (shingles constantly were coming off in high winds). Their sales representative happened to be canvasing the neighborhood and set up a free estimate with the sales manager, Chris Dobbin, who was personable and knowledgeable about the product. The price was somewhat higher than what one would get from a Home depot or such. However, the quality is so much higher that the roof has a 50 year warranty as opposed to the standard 20-30 year warranties. The trim work and gutter replacement occurred in one day and roof installation the next. I am well pleased with the result. I would be willing to consult with them when I need future home repair.

When they gave us the quote it was very high in comparison to other quotes. And the quote was only good for that day. High pressure sales pitch that lasted a long time. Worst by far of the four quotes we received. Did not keep any of their promises.

From start to finish Chris Dobbin and crew exceeded our every expectation. We did shop around but ended up going with HCR because of their warranty. It far exceeded the competition. Don't take my word for it. Look up their triple warranty guarantee. Chris explained the process and how there would be a period of no communication and then a call to schedule install. It was just like he said. Crew arrived on time, lead performed a walk through educating us what is to be done, and remeasured windows before starting demo. Crew was over the top professional and cleaned up as the went along. After install the lead gave us an operation briefing. The wife is super happy with the results. I underestimated how much I would like the blinds in the windows. I had them installed in the two patio doors but should have included the kitchen and master bath windows. Slick product and I have peace of mind thanks to their no hassle, non-prorated, transferable warranty. A side benefit that wasn't discussed was the noise reduction. Our house is so much quieter.

These folks repeatedly solicit in my neighborhood, despite the no soliciting signs. As I arrived home from work this evening, one of their salesmen was being told by my next door neighbor that there is no soliciting here. The salesman then came onto my property, onto the driveway, practically inside the garage. I repeatedly asked him to leave. He stepped toward me and said that "you better get back inside your house." As I definitely felt threatened, I went to my car, got my cell phone and called the police. By the time the police answered, the salesman had left. If this is a successful sales tactic for this company, I'm shocked. It's guaranteed that I would NEVER do business with a company like this. In the meantime, I've alerted the HOA here, so we'll be on the lookout for these folks.

I keep getting spammed by a 703-691-0391 number... plugged it in and found out it was these guys who are notorious for harrassing people. I blocked the number, but they should just stop already!

The quality of the workmanship is great. So far my home feels warmer even without my heat being on.

Miguel Cangas from Homefix Custom Remodeling (HCR) met with me in my home on 2/11/2017 to give me an estimate on replacing my roof. Not only was my roof 17 years old, but half of the metal ridge on top of my house had been torn off and was hanging across the roof. I also needed insulation blown into my attic since there wasn't very much in it. I was very impressed with Miguel and how he took the time to answer questions and explain every aspect of the project to me. Normally the project would've been scheduled for 3-4 weeks out, but with the roof being open along the top, he wrote the project up as an emergency and coordinated with the crew chief so that he knew the urgency of my situation. The roofing crew arrived at my house at 7:30am on 2/17/2017 and worked non-stop until the roof was completed that afternoon. There was a lot of damage/rot to the plywood on the roof so the crew had to cut and install 12 sheets of new plywood before moving forward on the project. The crew's chief, Joon, stopped by to check on the progress and we spoke for a while as we walked around the house. It was a lot of work that had to be done, but the crew did an excellent job, were very professional and certainly knew what they were doing and did it well, ensured that they cleaned up when they finished the job, walked around the house with me to be sure that I was happy with their work, and moved the big dumpster out of my driveway immediately when they had completed their work. As soon as the roofers were done, another crew were ready to blow the insulation into my attic and finished their job in no time. They asked if I wanted to take a look at the attic, which I did. It's amazing at the difference in the before-and-after of the attic. It's much thicker and they blew the insulation into every nook and cranny! Another job well-done! To say I'm extremely happy with my new roof, attic insulation, and of course HCR, is definitely an understatement! I will be using them again in the future and highly recommend them to anyone! They are very professional, well-trained, take pride in their work, and they genuinely cared about me and that I was satisfied with the services that they provided. Thank you so much to all involved with my project!

Could not have been happier with our new doors and windows from Homefix Custom Remodeling! They're just gorgeous!! Not only was the installation flawless, but the crew was so efficient and friendly. From the time we first contacted Homefix Custom Remodeling, we've just been happy customers! Chris Dobbin was such a pleasure to work with, and came out to see us within hours of our call placed to Homefix Custom Remodeling. We could not recommend this company highly enough! We will be using them for our future projects.

The entire process was relaxed. Miguel was very professional during our initial meeting. He took his time explaining issues related roof replacement, the product he recommended, and the entire process. The workers arrived ahead of schedule and completed the job the same day. They cleaned up behind themselves - no nails or shingles on the ground.

Homefix Custom Remodeling did an excellent job with both projects. Most importantly for me, like many in the DC area with demanding jobs, HCR was responsive, prompt, punctual and flexible with my schedule. Unlike other projects, I didn't have to call multiple times just to get a project scheduled. I set up an appointment with a representative and Miguel A. Cangas arrived at my house on time with the materials needed to plan my projects. I felt confident in my project decisions. The roof looks great and the install was fabulous. I went to work and came home to a new roof -- my neighbors were amazed at the speed of the install. The door install went as well (though I worked from home that day). I can't say enough about the professionalism and ease of these projects and how my experience differed from other service providers in the area. I highly recommend HCR.

it looks good but they failed to get proper Arlington County permits for the extensions plus window installation. I have been back and forth with them and they promised to get permits but it has been more than 6 months. I may not be able to sell the house without getting this work approved. I am very disappointed with their word. They promised top work. Since it has not been approved - I don't know about their work. Their promise to get the permits was a flat out lie. Once permits are pulled and work is approved, I would rate them A+ but this is a HUGE disappointment. Their lack of progress on the matter makes me think their work was subpar and would not pass inspection which would be a lot of extra work on their part. They took my $60K and now they are ignoring our requests to get the blueprints, permit and inspections.

We didn't have any work done, nor would we ever with this company. They knocked loudly and repeatedly on my door at 10:40 on a Sunday morning, waking my baby. They wanted to know if I wanted an estimate - no, I don't, and you can tell I don't because I didn't ask for one. Completely unprofessional and without apology.

Bottom Line: Really disappointed in the customer outreach. The Company will NOT get our business b/c they insist that my husband MUST be present so 'his questions' can be answered. As if it's impossible that my husband and I 'divide and conquer' and trust each others' judgement. Insulting and a perplexing approach to customer service. I am resisting the word 'sexist' and settling on perhaps better sales results when they reach both spouses at once...however, the lack of flexibility by these sales folks is mind boggling. No thank you.