Homefix

Description of Work: We hired Homefix to replace the siding on our house. The final product looks great and the house is in better condition than it started; however, we had issues with expectations, responsiveness to our questions, and quality of workmanship. During the sales pitch we were shown a foam backed product and their website indicates that all products include this option, but it was never made clear that this was not what we paid for until installation. Our sales representative (the COO of the Baltimore office) knocked 1/4 of the price off to use the house for advertising, but was completely unresponsive during installation for questions. We finally reached a help-line and were informed that there are actually three options: house-wrap, 3/8" insulation (our product), and the bonded foam advertised. |The job took 2.5 days - very fast. I took time off to be present for the first day and decided to be home for the entire job. The 3/8" insulation needs to have the seams taped to be effective. I had to request that the tape be used and even then I felt the need to watch the work and had to point out areas missed - I know that I didn't catch everything. Our contract indicated that work would stop if water damage was encountered. The work was going so fast that I ended up having to stop work myself to have damage fixed - 2 times - after it had already covered with insulation. The workers were mostly good at looking for studs to nail the siding to. Caulking was hit or miss. I had to again point out areas missed and at the end of the job had to walk the designated foreman (the actual site manager had to leave early for an appointment) around the house to fix areas that I could see from the ground. I've since found more areas that were not caulked that I'll need to either fix myself or hire someone to fix. |The sales representative that we had did a walk around once the work was done to see if we were happy (this was not standard and I had to remind the company of the agreement). This was not helpful. I noted areas of concern and was assured that a spot check had been performed, though since I was present for the entire job I know that this was not the case. |In the future we will probably not hire Homefix again, but may use them as a price comparison for other jobs.

Description of Work: Signed contract for gutter replacement in october 2013. Issued downpayment, salesperson said we would be contacted in one week for scheduling. Did not hear from them even after repeated follow up calls. Finally called in january 2014 but by this time we were already turned off by their lack of professionalism and bad customer service. |We will never do business with them nor recommend them to anyone.

Description of Work: They provided an estimate for door and window replacement.

Description of Work: Replace roof, gutters, storm door.

Description of Work: Replace root, gutters, storm door

Description of Work: Windows

Description of Work: A Homefix Corporation representative canvassed our community and I agreed to an estimate. A different gentleman arrived at my home to give me the estimate. I had red flags with his high-pressure sales tactics (sign today or you will lose this great discount I can give you today) and the seemingly high cost of the roof work. He did, however, meet a number of my criteria for work I intended to get done anyway without offering sub-par workmanship that has been offered by others. I caved and signed the contract for a discount of 40% from his estimate. | |After he left and I thought more about his presentation, I called for another estimate from a trusted local contractor. I requested pricing for the exact same materials and replacement process on my roof. His estimate was more than 50% less than the discounted price from Homefix. | |I exercised my right to cancel the Homefix contract and the salesman insisted that he needed to bring paperwork to my home for my signature to finalize the cancellation. He did so and was at my home for more than an hour then left without any signatures. I had previously submitted the exact paperwork and signatures that were required to satisfy the cancellation legally. | |During my first meeting with me he told me a number of things that simply weren't true. During the second meeting, the same thing continued along with comments about how I was going to make life really difficult for he and his wife who was pregnant at home. A bit ridiculous and a waste of my time. I was ready to call my neighbor to help him out the door when he finally walked himself out. | |On the upside, the staff at the main office were cooperative, professional and understanding. They confirmed receipt of my faxes and confirmed that all of the necessary paperwork was filed by me for the cancellation. When I did not receive the credit as I should have, they made sure it was credited to my account the same day when I called. I could not give them a total 'F' because of the professionalism and responsiveness of the main office. | |My final cost for my roof was a bit over $17K; a lot less than the $40K that Homefix Corporation quoted to me. Beware of high-pressure sales. If you need a contractor, use one that you call first.

Description of Work: This company is a directory of Home a Improvement companies. They filter your request and send it to their selected providers. So far we have only used the company JD Interiors to fix and replace our blinds. We have 3 other companies ready to give us bids on new flooring.

Description of Work: Blew insulation into attics of two homes

Description of Work: Install windows

Description of Work: I signed up for a free estimate from a very polite young man who was describing work being done in my complex. I often walk my dog with my neighbor who was installing a new roof. She had told me how awful it had been dealing with other companies during her research. She loved the homefix company out of fairfax virginia so when they knocked on my door i signed up for the estimate. They quoted me on windows roofing and siding for my 1977 townhome. I was shocked at how much it would cost so i passed on the offer. After a couple other estimates and talking to some relatives who our in construction i realized that homefix was my best value. I called them back out for another assesment and decided to just install new vinyl windows. They did it in one day. One window was scratched so the got a new one, within a few weeks. It was a wonderful experience and as soon as i have enough i will finish the rest of the house with homefix. Most likely attic insulation is next. ps. ive always passed on opportunites to write a letter of recommendation or letter of praise before. Ive recieved very good service and had good experiences in the past and was always regretful not having written a letter like this. A homefix rep is always welcome in my house or at my door!

Description of Work: Excellent customer service during presentation, estimate and follow-up.. Final product was top quality

Description of Work: Horrible experience, we will never use them again! The windows are great quality, and the prices are fair, but the customer service was horrible! Took forever to get our problems fixed (months) and the loan that we were promised for the windows was not what we originally agreed to. Stay away from these guys!