H & C HEATING & COOLING

Excellent advice and service. Have used H&C for years and have always found them to be highly competent, trustworthy, and pleasant to deal with.

Replaced gas furnace and AC unit. Very professional. Their service and front office staffs are very good to deal with, also.

Repairs were made quickly. Recommendations given on what to look for and how to prevent it from happening again.

Pretty well. He spent a lot of time checking the thermostat wiring which turned out to be ok but quickly diagnoses the transformer and replaced it with a part brought with him.

I would use them again in the future.

We are considering using them for a gas conversion.

We did that because we wanted someone to check our air conditioner. We do not have any problems. We just use them twice a year.

Very well! My system at my place of Business had an issue, the Owner, Brian came out personally to explain options. He was very professional, clear and concise. He made me aware of new ;laws regarding Freon and what new systems will have versus the old. Very professional, not looking to just find problems, TRUSTWORTHY!

After a long day - Vicki and Gary really pulled through for me. I had been without AC for almost 24 hours but didn't call in right away as a tech was scheduled to visit this morning for another issue. When he came I told him about the blower fan and he said the office would call. It was several calls back and forth and Gary finally showed up after 5:00 and fixed the problem - YAY!!!!!

They did a terrific job. Mark Know is fantastic and knowledgeable. He walked me through everything. One of his sons and another man installed the unit and did a great job. We use him any time we have an issue with our HVAC. They even reinstalled a heat pump for us. He gives good advice and he's not in a hurry to sell us anything. When I call into the office, everyone is so helpful and are willing to get you connected to Mark if you have a question. It runs very smoothly.

Top notch in every way! Throughout, I thought H&C's personnel were very knowledgeable, very competent, and most importantly demonstrated a high degree of integrity. I am very impressed, and I don't say that lightly. I appreciated their efforts.

I have been a customer of H&C for over ten years. I have always been quite satisfied with their service; however, these calls have been mostly only semi-annual maintenance visits. This was the first time that I used them for a major repair - the blower motor in my 17 year old A/C system stopped working after a recent storm. I called H&C and they told me that a technician would not be able to come for two days due to the number of storm related outages and priority being given to customers with medical issues. I was not overjoyed with this answer, and even less so after the technician examined the A/C and told me that I would need to replace the motor and that it would take several days to secure the part. My initial annoyance notwithstanding, after checking with several other HVAC companies I discovered that H&C was in fact the best choice. I called several other similarly Angie's List A rated HVAC companies. They all told me that due to the recent storms it would take a few days to schedule a visit. They also quoted me prices that were at least $500 more than H&C's price; one A rated company quoted me a price that was twice as much as H&C's, with additional charges for labor and other repairs that they suggested might be needed. H&C has now completed the repairs as initially diagnosed and to my complete satisfaction. I recommend them highly.

I have been working with them previously. For my normal service, I have them come in the fall and in the spring for maintenance and check up. I chose them because of professionalism. I first used them when I was in my condo and I needed to replace my air conditioning system, which is very expensive. When you get on the phone with them, the people you are talking to are professional. You can talk with the person who is coming out. They are not expensive. We have done some research. I picked a brand, which is a more expensive brand here. I wanted to invest more because I was not pleased with the original system that was in the house. We sat down and he explained everything to me. We went through with the various models. I was very pleased. Again, they are very professional for coming in and discussing those things with me. They installed it on time. The price was fair considering I have chosen a more expensive product to begin with. I have already decided at that point that I would definitely have them come back again. I’ve been using them since I’ve had that a/c unit. They have been the company I’ve been working with for 10 years. They have several levels of maintenance plan. They are not necessarily the cheapest but they come in the middle. They will come whatever day I need them. They are out there. The person is on time and usually early. They are prepared to explain things to me. The other thing that I truly value is I have an older system and I need that furnace to last as long as possible. It’s now at a point where I know that I will be looking for a replacement for it pretty soon. The technician comes out here and explains to me of the things that I will be worrying about. If there is something wrong, he identifies it. Sometimes you get the feeling that the person is trying to upsell you but they don’t do that. The guy comes out, fixed the problem, cleans it up and I get a very fair price. For the maintenance thing, they were inexpensive. If you ask how they treat other service visit, it’s not on that level. Other than my maintenance thing when they come back, they charged me very inexpensively. My pilot light went out, they come out, and they don’t charge me at all. There have been things that I asked them to check on and I didn’t get charge for it. Same person comes to my house. We developed a rapport. There’s never been a time when I needed a part that he didn’t have it, and that he didn’t come prepared to do it. Sometimes, he had to come back the next day.

I received several quotes and H&C was the most thorough when it comes to taking information from the house to arrive at their recommendations using J Manual calculations. The price was competitive. The contract was very detailed. Questions were answered during the first visit and follow up questions were answered promptly. H&C did not have a pushy salesmen as other companies I got quotes from. The crew was very professional and punctual. They were knowledgeable and I didn?t feel like I had to oversee their work as with other contractors. They picked up their mess quickly and as expected. No cans of soda or other food trash around as I've experienced with other contractors. They took the time to explain how to operate the new thermostat. They finished the work in the time promised. There was one item in the contract that they didn?t replace, perhaps lack of communication between the company and the actual workers. I called the company and it took a little longer than I would have liked to complete but they came back and finished it. Also, I had to contact the company to obtain a permit from PG County which I was told by the company it was not required but per WSSC it was. I worked with management to get the permit and I was pleased with the responsiveness. The actual inspection took longer due to holidays and the person I was dealing with at the company going on vacation. Nevertheless, they were extremely professional during this process. H&C seems to really care about customer satisfaction. For that alone, I would recommend them but also the finished product was quality work. I would definitely use them again for more work. I bought the preventive maintenance package but I have not used it yet. I?ll update my review after they provide that service.

H & C did a great job. They were quick to come out and give us a quote and gave us time to make a decision. Mike was patient and answered all of my extra questions while we decided on a company. Work was scheduled as soon as we let them know we were going with them. When our scheduled installation day was snowed out, they worked with us to get it done the following day because they were aware of our time crunch. The install team was highly skilled. They ran into some problems but figured it out and got the job done. The end result was fantastic and we are so happy with it. These guys know what they're doing, are reasonably priced, and you get a great product. Very happy with them.

They are prompt and always show up when they are supposed to. They do what they need to do. They are knowledgeable and professional. I like that they are a local company.

We have used H&C many times. They are prompt and professional. Would not hesitate to use them again or to recommend them to others.

We selected Hand C's proposal from the five that we received. The installation team showed up on time on the scheduled day and performed the work in expert fashion. They took the time to protect the carpets and carefully moved the old system out and the new system in without causing any damage to the house. After the installation was complete, they gave us an overview of the system and how to use the wi-fi enabled thermostat. They even went the extra mile to add a special set-up so that we could run the fan and humidifier when we use our wood stove in the winter. After they left, we could see that they cleaned-up everything: no debris, no packing materials, and no pieces of the old system were left behind. Based on what we saw, we decided to purchase the annual maintenance plan. We were pleased with the installation and expect that the annual maintenance will go just as well.

Perfect. I called first thing this morning at 10:30am and they had someone there by 12pm on the dot! He perform all the test and insured everything was working properly. The freon was low and he added what was needed. Completely pleased.

Technician was courteous and competent. Technician could well have charged for a new compressor but determined that the existing unit needed a good cleaning (which he did) and some coolant. Only complaint was that we had to wait a week for service, and that would have been longer hadn't someone else cancelled. Have used this provider and will use again in the future.

When it came time to think about replacing my HVAC system, I solicited several price quotes from vendors who had been recommended to me from friends or colleagues, and those who had good ratings on Angie's List. I ended up choosing Hand C because of the personal recommendation from a colleague who is quite picky about things (an architect by trade). I also felt most comfortable dealing with people in the company. Other vendors were not able to work with my power company, BGE, for any rebates. One company's quote was so exorbitantly high, it was laughable. I was able to get a bit better system, combining BGE rebates and Lennox rebates. We were able to schedule installation and duct cleaning within about a week from the time I signed a contract and paid a deposit. I was very pleased with the promptness and professionalism of the duct cleaners (subcontractor of Hand C) and the installers. I am most pleased with my new system. It is so quiet!

Got a quote for 2 high-end Carrier heat pumps and gas furnaces. The price quoted was reasonable but not the cheapest. Even though they were not the cheapest, I was leaning towards them for the job. After receiving the quote, I had a bunch of follow-up questions. Emailed my contact with my questions and never received a response. I have since hired a different company for the purchase and installation of 2 new Carrier Infinity Greenspeed heat pumps and furnaces which are even more expensive than the models I was quoted by Hand C, and Hand C lost a big sale.

Hand C has been handling my twice-a-year servicing needs under a service contract for mnay years. They are reasonably priced and do first-rate work. I recently had a flood in the basement from a furnace humidier that sprang a leak. They came promptly, replaced one part that was in stock and in their van, and ordered another. The new part was installed when promised. The same Hand C serviceman has been doing all of the work on my heating-AC system for all of these years. He knows us and the equipment which is very helpful.

Even though we were a new customer, the courteous dispatcher said she would try to have someone come that afternoon. There have been no problems since his visit. The technician was knowledgeable, courteous, and friendly. This company will be my go-to company for any HVAC problems in the future.

The company cares about the quality of their work. An example of this is their effort to install the needed PVC pipes in as aesthetically pleasing a manner as possible. The office staff is not very prompt at responding to your inquiries during or just after they do the installation.