Arthur M Black Inc

unknown

Turned out to be a frozen hose bib, as suspected. Kevin, the plumber, suggested several options, including structural changes he suggested I have done, after which I decided to cap the line until the weather improves. I consider the rate reasonable because he came on a Saturday after returning my call Friday evening in about an hour. Kevin does not advertise because he generally has as much work as he can handle, but if you live in the West Laurel area, consider him as an good option.

I contacted Mr. Black a day or so after they'd just been in my home for another repair. They were prompt to answer my call but the response was rather disheartening. I was complaining of a severe issue with a toilet in one bathroom that was running nonstop (I received a water bill for over $1000) and a sudden, severe leak from the main bathroom that left me with a steady stream of water running down through the ceiling on my main floor with water pouring into my entry hall and studio (onto a slate floor and a hardwood floor). The advice I was given was simply, and quot;Don't use them!and quot; I was promised that he'd call me in a few days (on the following Monday) to arrange a time to come out to give me an estimate and discuss the necessary repair to fix my problem. To this day, I've never received a call. Having used them twice before and been very pleased with the service, this guaranteed I'd never contact them again. If I call someone for a repair, I need the repair done in a timely manner and I expect the courtesy of a return call when someone says they will call me back to arrange a time to come out to my home. I received neither. I have since that time switched plumbers and found the repairs made by them always done promptly and the cost drastically less than I ever paid to Mr. Black.

Great, have used this company for 20 yrs

I have used this company for several years as I appreciate the professionalism and quality of the work done.

I had previously found an installer's sticker on the garbage disposal in our home at the time we purchased this house. After using several other companies for plumbing issues and feeling highly over-charged or very disappointed in the quality of work demonstrated, I decided to try this company last year when the disposal died. I was pleasantly surprised at the response time and quality of work. Not only did they perform the work requested (installation of a new garbage disposal) but they were very wiling to offer suggestions regarding other plumbing issues in our home. Without hesitation, when I discovered a large leak under my kitchen sink yesterday (Christmas), rather than call the company who had installed my new countertops, sink and faucet this past summer, I immediately called Arthur Black Plumbing. I knew the job would be done correctly. Within hours of my call, they arrived and discovered not only had the connections been made incorrectly by the plumber hired by the countertop company, but the actual garbage disposal they'd reinstalled during the countertop renovation had not been sealed or connected. It was just hanging loosely in the sink hole. Thus...a major leak. Now, everything is correctly installed, attached, relocated and working as it was before the new countertops, sink and faucet--thanks to Arthur Black, Inc.

I would recommend him to people. He did a very good job cleaning up after himself. They were a little bit difficult to get try and get an appointment with them.

THEY ARE SOMEONE THAT WE HAVE USED BEFORE. THEY WERE PUNCTUAL. THEY WERE EXCELLENT. THEY SHOWED UP AT THEIR SCHEDULED TIME, AND EVERYTHING WAS DONE COMPLETE AND CORRECT.

THEIR PRICES WERE AFFORDABLE. THEY LEFT THE BATHROOMS IN ORDER. THEIR WERE A FEW STAINS ON THE FLOOR BUT THEY CLEANED IT UP AFTERWARDS. WE HAD EXCELLENT COMMUNICATION.