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ARS / Rescue Rooter Laurel
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 877-821-8037. ARS/Rescue Rooter is a leading brand of American Residential Services, LLC. We provide heating, air conditioning, indoor air quality, plumbing, drain cleaning and sewer line services in Maryland and Washington DC. United by exceptional service, we serve thousands of residential customers. You can always count on exceptional service, backed by a knowledgeable team of trained specialists who have the professional experience to do any job right - the first time. Our courteous HVAC technicians and plumbers are available 24/7 to provide you with expert service and repair. Our Comfort Advisors are ready to help you make the most effective installation or replacement decisions based on your home comfort needs. When a team member from our company visits your home, you can rest assured that they have passed national background and drug tests, and are equipped to provide you with the service you need. In addition to our Exceptional Service Guarantee and providing you only with the utmost in professionalism, we also treat you and your property with respect: we call before we arrive, we providing honest and upfront estimates before any work is done, and we take care of your home by using shoe covers and drop cloths as needed. If you are an existing customer, we thank you for your continued support and business. If you are a new customer considering our company, we encourage you to let us show why we are one of the leading heating, cooling and plumbing companies in Maryland! License # 10647, 21097 WSSC PFG-41104, (DC) DRM901912, PGM1001100
Business highlights
Emergency services offered
80 years of experience
Services we offer
HVAC systems/air conditioning/furnaces repairs, dehumidifies & air purifiers., emergency services & new/replacement installation. Plumbing services including: emergency service; hot water heater installation and repair; drain and pipe cleaning and clog removal; garbage disposal installation and repair; faucet/sink, preventative maintenance, showers/tub and toilet installation and leak repair. Extras for your home including: duct cleaning; whole home humidifiers
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.0283 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 55% | ||
| 17% | ||
| 9% | ||
| 10% | ||
| 10% |
Showing 76-100 of 283 reviews
Harry B.
Jul 2015
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Response from ARS / Rescue Rooter Laurel
"[Member Name Removed] Thank you for sharing your feedback. We are so pleased to hear about your experience with our company. Should you need further assistance in the future, please don't hesitate to call. Thank you for choosing ARS/Rescue Rooter! ARS/Rescue Rooter Customer Relations 866-803-0879"
DAVID H.
Jun 2015
I really just needed the pipe to be re-soldered but he refused to just re-solder it and insisted it needed to be replaced. So I went ahead and replaced the joint. Turns out it could have been re-soldered so I was disappointed they steered me in the wrong direction.
Response from ARS / Rescue Rooter Laurel
"[member name removed], Thank you for sharing your experience. ARS/Rescue Rooter strives to provide an exceptional service experience to each of our customers. We apologize if we were unable to do so in this situation. Please allow us the opportunity to speak with you, so we may address any concerns you may have. One of our Customer Relations team members will be reaching out to you to discuss your specific situation. Should you rather call in at your convenience, our Corporate Customer Relations team can be reached at 866-803-0879. Thank you, ARS/Rescue Rooter Customer Relations 866-803-0879"
Jack M.
Jun 2015
.
Response from ARS / Rescue Rooter Laurel
"Mr. [Member name] Thank you for sharing your feedback on your recent service experience. ARS/Rescue Rooter strives to provide an exceptional experience for each of our customers. We pride ourselves on being a 100% customer satisfaction company, and encourage you to reach out to us should you have any concerns about the services provided. Thank you for being a loyal customer of ARS/Rescue Rooter. ARS/Rescue Rooter Customer Relations 866-803-0879"
Gerard B.
Jun 2015
Contractor ARS reviewed AC unit, condenser and furnace then declared all units needed to be replaced not repaired and set an appointment time to give an estimate for new equipment. I cancelled and found a smaller independent contractor who was able to service the AC unit and added R-22 refrigerant and inspected condenser and installed MFD capacitor.
AC met home inspector requirement and sold the house without a very large replacement cost.
AC met home inspector requirement and sold the house without a very large replacement cost.
Response from ARS / Rescue Rooter Laurel
"[Member Name Removed], Thank you for taking time to share your experience. ARS/Rescue Rooter strives to provide an exceptional service experience to each of our customers. We apologize if we were unable to do so in this situation. Please allow us the opportunity to speak with you, so we may address any concerns you may have. One of our Customer Relations team members will be reaching out to you to discuss your specific situation. Should you rather call in at your convenience, our Corporate Customer Relations team can be reached at 866-803-0879. Thank you, ARS/Rescue Rooter Customer Relations 866-803-0879"
Jorge M.
Jun 2015
I was a few minutes late to meet the technician. By the time I arrived, he had already unclogged the outdoor drain. I was shown the price schedule, which included $300 for unclogging services. The coupon discounted $50, the bill came to $283.54 with tax. Other companies have previously charged me $125 for the same service, without a coupon.
Response from ARS / Rescue Rooter Laurel
"[Member Name Removed], Thank you for taking time to share your experience. ARS/Rescue Rooter strives to provide an exceptional service experience to each of our customers. We apologize if we were unable to do so in this situation. Please allow us the opportunity to speak with you, so we may address any concerns you may have. One of our Customer Relations team members will be reaching out to you to discuss your specific situation. Should you rather call in at your convenience, our Corporate Customer Relations team can be reached at 866-803-0879. Thank you, ARS/Rescue Rooter Customer Relations 866-803-0879"
Kimberly M.
Jun 2015
.
Gabriella S.
Apr 2015
They came to check our air conditioning system. I think they overcharged and I did not like that. They came when they said. I think they did an ok job.
Response from ARS / Rescue Rooter Laurel
"(removed member name), Thank you very much for taking the time to share your feedback. We appreciate you awarding us A's in the Punctuality category. ARS/Rescue Rooter is committed to being a 100% Customer Satisfaction company. We would like the opportunity to address any concerns you may have regarding the service provided. One of our Customer Relations team members will be reaching out to you to discuss your specific situation. Should you rather call in at your convenience, our Corporate Customer Relations team can be reached at 866-803-0879. ARS/Rescue Rooter Customer Relations 866-803-0879"
James P.
Apr 2015
Technician easily drained the hot-water heater without incident. Technician replaced two bedroom toilets, leaving one toilet seat without a hinge bolt. Was not good. Technician replaced a Delta kitchen faucet without advising me that the Delta faucet had a lifetime warranty. I bought an additional kitchen faucet and Technician took my Delta faucet with him. Was not good. I would not use ARS again.
Response from ARS / Rescue Rooter Laurel
"[Member Information Removed], Thank you for taking time to share your experience. ARS/Rescue Rooter strives to provide an exceptional service experience to each of our customers. We apologize if we were unable to do so in this situation. Please allow us the opportunity to speak with you, so we may address any concerns you may have. One of our Customer Relations team members will be reaching out to you to discuss your specific situation. Should you rather call in at your convenience, our Corporate Customer Relations team can be reached at 866-803-0879. Thank you, ARS/Rescue Rooter Customer Relations 866-803-0879"
Naa N.
Mar 2015
They did a good job. They came through the American Home Shield. The price was a flat rate. We haven’t had any problem since they fixed it. Everything he said was right and was excellent. They came to fix the air conditioning unit the year before. They are a good company and I don’t have any issue with them. The technician that they send out are polite. They come and do the job. Two years ago they sent a technician that I didn’t like. He didn’t put on the cover when he came into the house and it was raining. He walked all over my rugs like it was nothing. That bothered me a little bit. Since then I haven’t had any issue.
Response from ARS / Rescue Rooter Laurel
"[member name removed], Thank you for taking time to share you feedback on our company. ARS/Rescue Rooter strives to provide exceptional service to each of our customers. We are pleased to hear about your experience with our company and appreciate your willingness to give us a second chance after a less favorable experience two years ago. We will do our best to continue providing you with excellent service. Should you need further assistance, please don't hesitate to call. Thanks again, [member name removed]! ARS/Rescue Rooter Customer Relations"
Mary S.
Mar 2015
I had to purchase a garbage disposal for $100. It was a good experience. The pricing was okay. They did a good job.
Response from ARS / Rescue Rooter Laurel
"[member name removed], Thank you for sharing your feedback. ARS/Rescue Rooter is committed to providing the absolute best in service to each of our customers. We are pleased to hear about your experience with our company. Should you need further assistance, now or in the future, please don't hesitate to call. Thanks for choosing ARS/Rescue Rooter! ARS/Rescue Rooter Customer Relations"
Tawanna W.
Mar 2015
They were excellent. I have no complaints. They answered all of my questions.
Jody M.
Mar 2015
Service was fine, but the place was kind of a mess.
Response from ARS / Rescue Rooter Laurel
"[name removed], Thank you for taking time to share your experience. ARS/Rescue Rooter strives to provide each of our customers with an exceptional service experience. We certainly appreciate you awarding us with such high marks, however, we are concerned about your comment on the condition we left your home in. We would like to speak to you to address this situation with you. Please allow one of our Customer Relations team members to connect with you, or if you rather, you can call in at your convenience at 866-803-0879. Thanks again, [name removed]! ARS/Rescue Rooter Customer Relations"
William B.
Feb 2015
They did a marvelous job and I would work with them again.
Response from ARS / Rescue Rooter Laurel
"[member name removed], Thank you for taking time to share your feedback. ARS/Rescue Rooter is committed to providing the absolute best in service to each of our customers. We are please to hear about your experience, and appreciate your kind comments. Should you need further assistance, or have any questions about your new equipment, please don't hesitate to call. Thanks for selecting ARS/Rescue Rooter as your home service provider!"
Douglas S.
Feb 2015
It was fine.
Response from ARS / Rescue Rooter Laurel
"Thank you, [name removed], for taking time to share your experience. Should you need further assistance, now or in the future, please don't hesitate to call. We appreciate you selecting ARS/Rescue Rooter for your home's needs!"
Edward T.
Jan 2015
unknown
Response from ARS / Rescue Rooter Laurel
"Thank you, [member name removed], for taking time to share your feedback. Should you need further assistance, now or in the future, please don't hesitate to call. We appreciate your choosing ARS/Rescue Rooter for your home's needs!"
Leslie D.
Jan 2015
unknown
Response from ARS / Rescue Rooter Laurel
"[member name removed], thank you for sharing your experience. ARS/Rescue Rooter Maryland strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing ARS/Rescue Rooter!"
Woodrow K.
Dec 2014
It's fine. I've used them for years and years. I'm satisfied with them. I'm not planning to change. The price was fine.
Paul B.
Nov 2014
This is the second time using this company. They did notify the WSSC to let them know that there was an issue with roots almost penetrating the pipe. The technician was also able to identify the culprit of the back-up ("flushable" wipes). I had to leave the house while the technician was still working. We later spoke by phone twice. A very trustworthy company.
Response from ARS / Rescue Rooter Laurel
"[member name removed], thank you so much for taking the time to share your experience with ARS/Rescue Rooter. We appreciate the opportunity to come into your home and service it needs. Should you need further assistance, now or in the future, please don't hesitate to call!"
James S.
Nov 2014
I wasn’t impressed with them. They didn’t get back to me right away and I had to call them. We had an issue with pipes in the basement with a leak. They weren't at my home for very long, but I did have to call them back out.
Response from ARS / Rescue Rooter Laurel
"[member name removed], ARS/Rescue Rooter is a premier service company focused on providing exceptional service. Exceptional service is our primary goal. We would like to discuss your specific situation further. One of our Customer Relations team members will be contacting you to address the situation further."
Norita P.
Nov 2014
I had a major sewer problem. The company was able to send someone out quickly and he was at the home for about 10 minutes. The plumber was nice, but he misdiagnosed what was wrong. It turned out to be a sewage leak, and he told me I needed to call someone to fix my foundation.
Response from ARS / Rescue Rooter Laurel
"[Member Name], ARS/Rescue Rooter is a premier service company focused on providing exceptional service. Exceptional service is our primary goal. We would like to discuss your specific situation further. One of our Customer Relations team members will be contacting you to address the situation further."
Richard S.
Nov 2014
The company was able to respond quickly after I called them, and it turned out fine. They sent two plumbers who were at the home for a couple of hours.
Mihir A.
Nov 2014
It went okay. They sent one plumber. It was a 5 minute job, clearing drain disposal. They service was still expensive even though I had the $100 credit. I wouldn't use them again in the future because they're too expensive.
Response from ARS / Rescue Rooter Laurel
"[Member Name], ARS/Rescue Rooter is a premier service company focused on providing exceptional service. Exceptional service is our primary goal. We would like to discuss your specific situation further. One of our Customer Relations team members will be contacting you to address the situation further."
Stephanie M.
Nov 2014
It was good. I had them work on a plumbing issue, and the one plumber was at the home for less than an hour.
Nadege N.
Oct 2014
They were punctual, efficient, everything went very smooth.
Desence H.
Oct 2014
It's not something I really use on a regular basis. It's only when my heat pump has problems. I called the man. They could get me in a reasonable time and they could fix the problem quickly. I would use them in the future.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
ARS / Rescue Rooter Laurel is currently rated 4.0 overall out of 5.
ARS / Rescue Rooter Laurel accepts the following forms of payment: CreditCard
No, ARS / Rescue Rooter Laurel does not offer free project estimates.
No, ARS / Rescue Rooter Laurel does not offer eco-friendly accreditations.
No, ARS / Rescue Rooter Laurel does not offer a senior discount.
Yes, ARS / Rescue Rooter Laurel offers emergency services.
No, ARS / Rescue Rooter Laurel does not offer warranties.