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ARS / Rescue Rooter Laurel

Heating and Air Conditioning, Plumbing, Drain Cleaning,

About us

For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 877-821-8037. ARS/Rescue Rooter is a leading brand of American Residential Services, LLC. We provide heating, air conditioning, indoor air quality, plumbing, drain cleaning and sewer line services in Maryland and Washington DC. United by exceptional service, we serve thousands of residential customers. You can always count on exceptional service, backed by a knowledgeable team of trained specialists who have the professional experience to do any job right - the first time. Our courteous HVAC technicians and plumbers are available 24/7 to provide you with expert service and repair. Our Comfort Advisors are ready to help you make the most effective installation or replacement decisions based on your home comfort needs. When a team member from our company visits your home, you can rest assured that they have passed national background and drug tests, and are equipped to provide you with the service you need. In addition to our Exceptional Service Guarantee and providing you only with the utmost in professionalism, we also treat you and your property with respect: we call before we arrive, we providing honest and upfront estimates before any work is done, and we take care of your home by using shoe covers and drop cloths as needed. If you are an existing customer, we thank you for your continued support and business. If you are a new customer considering our company, we encourage you to let us show why we are one of the leading heating, cooling and plumbing companies in Maryland! License # 10647, 21097 WSSC PFG-41104, (DC) DRM901912, PGM1001100

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

HVAC systems/air conditioning/furnaces repairs, preventative maintenance, emergency services & new/replacement installation. Plumbing services including: emergency service; hot water heater installation and repair; drain and pipe cleaning and clog removal; garbage disposal installation and repair; faucet/sink, showers/tub and toilet installation and leak repair. Extras for your home including: duct cleaning; whole home humidifiers, dehumidifies & air purifiers.

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.9330 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
47%
4
16%
3
9%
2
11%
1
17%


Rating CategoryRating out of 5
quality
4.1
value
3.7
professionalism
4.1
responsiveness
4.1
punctuality
4.2
Showing 276-330 of 330 reviews

Doris C.
07/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced the internal workings (?) of our HVAC handler. My complaint was not with the technicians who did the work. Rather, I feel the system we were sold has not been very reliable. We have had too much work done on a less than 2-year old system. The part was under warranty but we had to pay a hefty labor cost.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$2,400

Tyrone H.
07/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Steve R.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$250

bennie B.
06/2016
3.0
heating & air conditioning/hvac
  + -1 more
The price could have been better.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$800

Benita L.
06/2016
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
.
Description of Work: We now have an annual maintenance contract, so the only costs that apply are for replacement parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Theresa N.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Myles G.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Charles M.
04/2016
5.0
water heater repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

James K.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Service check of AC. Serviced outside and attic portions of system and washed air filter.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Leslie D.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We've had them out twise. Once in May, 2013 for A/C check and was so impressed we had Rob come again in September, 2013 to check the heating. Very friendly, professional and all around nice guy. No problems since. Will call in the future, if needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Jarrett L.
03/2016
5.0
plumbing, water softeners, drain cleaning
  + 1 more
Good
Description of Work: Unclog toilet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$50

William B.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They have installed a new furnace and air conditioning unit and they have done maintenance since then. Their work was good but I’ve had some problems with the maintenance contract. Even though I pay for the contract, I still have to pay each time they come out.
Rating CategoryRating out of 5
Yes, I recommend this pro

Paul M.
12/2015
3.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$6,000

Brian M.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: HVAC work
Rating CategoryRating out of 5
Yes, I recommend this pro

William D.
09/2015
3.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: We purchased a home air conditioning system from them. They also do seasonal check ups on our system twice a year.
Rating CategoryRating out of 5
Yes, I recommend this pro

Harry B.
07/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
.
Description of Work: I've used ARS annual cleaning service and they are normally quite satisfactory. In times of peak workload they will reschedule you in favor of their regular customers for heating and cooling emergencies.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from ARS / Rescue Rooter Laurel
[Member Name Removed] Thank you for sharing your feedback. We are so pleased to hear about your experience with our company. Should you need further assistance in the future, please don't hesitate to call. Thank you for choosing ARS/Rescue Rooter! ARS/Rescue Rooter Customer Relations 866-803-0879

Jack M.
06/2015
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Price was a bit high considering we are on an annual maintenance plan with them.
Rating CategoryRating out of 5
Yes, I recommend this pro
$79

Response from ARS / Rescue Rooter Laurel
Mr. [Member name] Thank you for sharing your feedback on your recent service experience. ARS/Rescue Rooter strives to provide an exceptional experience for each of our customers. We pride ourselves on being a 100% customer satisfaction company, and encourage you to reach out to us should you have any concerns about the services provided. Thank you for being a loyal customer of ARS/Rescue Rooter. ARS/Rescue Rooter Customer Relations 866-803-0879

Kimberly M.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Douglas S.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
It was fine.
Description of Work: They replaced the whole AC and heating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ARS / Rescue Rooter Laurel
Thank you, [name removed], for taking time to share your experience. Should you need further assistance, now or in the future, please don't hesitate to call. We appreciate you selecting ARS/Rescue Rooter for your home's needs!

Edward T.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from ARS / Rescue Rooter Laurel
Thank you, [member name removed], for taking time to share your feedback. Should you need further assistance, now or in the future, please don't hesitate to call. We appreciate your choosing ARS/Rescue Rooter for your home's needs!

Leslie D.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Preventative maintenance and check up on furnace. Previously used them in May, 2013 for air conditioning PM and was very satisfied. Super nice technician.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from ARS / Rescue Rooter Laurel
[member name removed], thank you for sharing your experience. ARS/Rescue Rooter Maryland strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing ARS/Rescue Rooter!

Brenda J.
09/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Performed air conditioner inspection. Work went well. He suggested a few repairs that I intent to have done.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$200

John D.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from ARS / Rescue Rooter Laurel
Thank you [removed member name]. If there is anything we can do to further improve our service please reach out to me at 301-364-5827. Thank you again.

Kileen L.
07/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0


Brenda M.
06/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Pulled a "rocky" toilet, found it had no wax ring and put one on and replaced toilet. Did not apply $100.00 Angie Deal Coupon, got run around when I called and feel like they stole that money from me.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from ARS / Rescue Rooter Laurel
Thank you for your comments. I am sorry for the late response. My name is Mark Cheben and I am the new General Manager. Please feel free to call my direct phone at 301-364-5827 to discuss. I will do whatever it takes to make things right.

Contact information

9010 Maier Rd Ste 105, Laurel, MD 20723

http://arsofmaryland.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Licensed*

Trade License Number
10647, 63481, WSSC PFG-71805
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Drain Pipe Installation,
Wells and Pumps,
Air Duct Cleaning,
Water Filtration and Softening

FAQ

ARS / Rescue Rooter Laurel is currently rated 3.9 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

ARS / Rescue Rooter Laurel accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, ARS / Rescue Rooter Laurel does not offer free project estimates.
No, ARS / Rescue Rooter Laurel does not offer eco-friendly accreditations.
Yes, ARS / Rescue Rooter Laurel offers a 5% senior discount.
Yes, ARS / Rescue Rooter Laurel offers emergency services.
No, ARS / Rescue Rooter Laurel does not offer warranties.
ARS / Rescue Rooter Laurel offers the following services: HVAC systems/air conditioning/furnaces repairs, preventative maintenance, emergency services & new/replacement installation. Plumbing services including: emergency service; hot water heater installation and repair; drain and pipe cleaning and clog removal; garbage disposal installation and repair; faucet/sink, showers/tub and toilet installation and leak repair. Extras for your home including: duct cleaning; whole home humidifiers, dehumidifies & air purifiers.

Contact information

9010 Maier Rd Ste 105, Laurel, MD 20723

http://arsofmaryland.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM