ARS / Rescue Rooter Laurel

Went very well.

They picked up their mess and did a great job.

I did not really care for the technician because some mornings he was late and just his response. He did clean up all his mess so maybe it was hot that day. I don't know what was going on with him. They came out like they were supposed to that day. Just one guy came out to complete the service. I used them one time last year, but I didn't have the technician. Maybe the technician they sent out this particular day, just, you know... The service they did was good. It was okay, but I recommend another company first.

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The check up of the system was $59, but they also had to add some refrigerant, the R-22, it's $200 a pound, and they added two pounds. They told me I needed a new air conditioning system. I wasn't dissatisfied with the service, it was just the unit needed to be replaced, and they made arrangements to send one of their, what they refer to as, comfort assistants, out to our residence to discuss with us replacing the unit. I have nothing to compare the price to. The technician was very thorough. He arrived the time that he said he would be here.

We did renovations and they were the company that our general contractor used.  They did fine.  In fact, we just used them to do a major, major boiler replacement.  It was huge. We have old fashioned hot water radiators.  The system was quite elderly and the boiler was on its last leg so they came in.  There were some delays getting to it and then finishing the work, but there was no evil reason for it; it was just stuff happens.   S**t happens, but they did an excellent job.  They did a bunch of stuff - February and March - say early March. This was huge; we had a tankless water heater put in and that required running new gas lines inside.  So that was kind of a big deal.  And they said they would take care of the permitting and all this stuff.  They did a beautiful job; absolutely beautiful job.  They helped us pick out the right model, and the chap who put it in was an artist.  He was so thorough and he would go through, check every single seal and initial it, on every thing with every pipe.  He didn't just do it thoroughly - instead of a rat's nest, it ended up a little bit of a rat's nest because it's an old house and we have pipes every which way in the basement - but he made it nice and clean.  He did a very tidy job.  And they had to bore a hole in the side of the house for the outlet for the water heater.  Even that was nice and tidy.  They did a really fine job.  They also put in - and once again, this is an old house and didn't have central air - they put in during the renovations, central air for the bottom two floors and a Mr. Slim Mitsubishi on the top floor.  They had to put in duct work for the bottom floors.  They couldn't get ducts up to the top floor because there just wasn't a place to do it and there was not enough room between the - room in the floor joists - because of the way the house was built.  We didn't want duct work hanging from the ceiling in the living room so that's why we put in the Mr. Slim upstairs.  But it's been a really good system.  For cost, the A/C thing was rolled into the cost of the reno, but the boiler and the tankless water heater came to - and considering that they had to put up a bunch of pipe work for that, as well as doing all the draining and testing and stuff - both of those things came out to about I think eighteen grand.  Big piece of work.  They're not the absolute cheapest, but they've been very good to us.  They're generally quite responsive, very professional.  Overall I think I'd give them an A.  We did have one guy out who - and this was right before we got the boiler stuff going - we had somebody out for a heating check-up who was a little bit of trouble.

unknown

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Work was okay, but the next season, there was a gas leak, so I don't know if it was there when work was done and overlooked or something new that happened.

They keep their appointments and they are reliable. They are very professional.

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Work was competently done. Price seemed excessive for 4 hours work.

Hard to get in contact with initially. Receptionist didn't answer phones. I had to call what I thought to be the corporate office but turned out to be someone from the quality assurance office. These individuals were great. They called the local company that I was dealing with and turned the situation around. The entire experience was bad enough for me not to ever try doing business with them again.

unknown

Not very responsive to phone calls. Had to refer to district management to get an appropriate response,2

They could do better with the price.

Not good. After 2 days of service tech not showing up, I cancelled.

Its correct and timely. The work is good and prompt.

The work is correct and timely.The work is good, very prompt and since we have a service contract we get very prompt service e in emergencies.

unknown

Technician was prompt, professional, thorough, and knowledgeable.

very well. pipe section was replaced with minimal impact on water to the rest of the house.

The tech came out. It was a $99 deal for $200 worth of plumbing service. When he came out, he only deducted $99 from the total. He ended up overcharging me because he didn't understand the coupon. Angie's List made it right and gave me the deal. He was competitively priced.

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We have used them for years like 10 years. They have always been very good.